Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 8 January 2026
Loved every minute of it!
Absolutely everything about this experience was exceptional! We loved every minute! Check in was fast and easy, the boat was spotlessly clean (and I’m very particular!) We did have a couple of mechanical issues on route but Le Boat Techs appeared within 20-30 minutes max and made quick and efficient repairs right away. We thought we were in the middle of no where and they would magically materialize! The Rideau is absolutley beautiful and we had the best vantage point from our flying bridge. Our young Standard Poodle loved it as much as we did. A couple of things we suggest for improvement are that proper barbecues be added to the boats as currently there are only outdoor flat surface griddles that they refer to as barbecues. We were on the Horizon 2 and even though there is room for a full size fridge/freezer, there is a small fridge and our boat had no freezer at all. There needs to be a proper fridge/freezer. Thankfully we had a couple of coolers as the refrigeration system on the Horizons 1 and 2, isn’t adequate. The bathroom was wonderful. Loved the separate glass walled shower and the head didn’t have any ‘boat head’ odour. Overall the only thing we would do differently the next time, and there WILL be a next time, is we will go for two weeks. One week was NOT enough :-). Thanks Le Boat for being so great!
Added on 7 January 2026
Our journey was outstanding
Our journey was outstanding, thanks to the staff who were delightful, welcoming, and highly professional.
Added on 2 January 2026
The journey was fantastic
The journey was fantastic, with the team being both delightful and highly professional.
Added on 28 December 2025
The process of picking date and…
The process of picking date and reserving went well
Added on 28 December 2025
fantastic communication and service
The fantastic communication and helpful information made the whole booking experience easy
Added on 25 December 2025
Easy to book a fabulous unique vacation!
The help received during booking made it easier to find the perfect vacation to create great memories with family and friends! As a returning customer for our 6th LeBoat vacation around the world we appreciate the special nature of these experiences!
Added on 22 December 2025
It was easy to book and very…
It was easy to book and very informative.
Added on 18 December 2025
Great website easy to navigate
Great website easy to navigate
Added on 16 December 2025
Great service and information
Great service over the phone from Le Boat Customer Service for help in planning a first time trip. Also excellent website.
Added on 14 December 2025
Good communications especially when…
Good communications especially when selected type of boat and location not available.
Added on 10 December 2025
Web site data and the Customer Service…
Web site data and the Customer Service support, Excellent.
Added on 9 December 2025
Excellent trip
Excellent trip, staff wonderful, friendly, professional .
Added on 8 December 2025
Dario was great
Dario was great
Added on 8 December 2025
Looking forward to making memories.
The experience was made great by the easy accessible website as well as the booking process. I also found that I needed some more details and contacted the office where they were quick to answer my call and we’re able to find my booking very easily so no hassle looking forward to making memories on our trip next year.
Added on 4 December 2025
Friendly and enthusiastic staff who are…
Friendly and enthusiastic staff who are well informed and extremely helpful
Added on 1 December 2025
Personal touch that I received from the…
Personal touch that I received from the le boat sales team exceeded my expectations
Added on 22 November 2025
First class service as always
First class service as always . Quoted and booked in 24 hours. Looking forward to another great couple of weeks on the Canal du MIDI, Thanks again to Gemma.
Reply from Le Boat, 22 November 2025
Dear Brian, Thank you for your wonderful feedback! We’re thrilled to hear that the booking process was smooth and that Gemma was able to assist you so quickly. It’s fantastic that you’re already looking forward to another great couple of weeks on the Canal du Midi — we can’t wait to welcome you back! Warm regards, Catherine Le Boat
Added on 21 November 2025
The Best Trip!!
This was quite possibly the best trip ever, we had fun sailing the boat, it was super easy to do and a really enjoyable experience. We went up the caledonia canal in scotland, absolutely stunning. I look forward to the next one!
Reply from Le Boat, 21 November 2025
Dear Julie, Thank you so much for your lovely review! We’re delighted to hear that your trip along the Caledonian Canal was one of your best ever. It’s wonderful that you found the boat easy to handle and the experience so enjoyable — Scotland truly is stunning from the water. We’re already looking forward to welcoming you back for your next adventure! Warm regards, Catherine Le Boat
Added on 4 November 2025
Informative , helpful friendly staff in a beautiful location
Informative , helpful friendly staff in a beautiful location
Added on 3 November 2025
St-Gilles to Port Cassalfiere is a very interesting itinerary with…
St-Gilles to Port Cassalfiere is a very interesting itinerary with minimum locks (two). The towns where we stopped overnights were Aigues-Morte (two nights- extremely interesting to visit), Meze and Marseillan (in the Etang de Thau). All nice ports with reasonable fees. In Galician and Frontignan, we just anchored in town for free.
Overall, very satisfied with this itinerary.
Added on 31 October 2025
Excellent trip, staff, boat and location.
Excellent trip, staff, boat and location.
Added on 30 October 2025
Great staff and brilliant scenery
Great staff and brilliant scenery
Added on 28 October 2025
Le Boat staff were very friendly and helpful.
Le Boat staff were very friendly and helpful.
Added on 26 October 2025
We really enjoyed our trip. The quality of light is…
We really enjoyed our trip. The quality of light is what inspired the impressionists. We especially liked that the locks are automated, not manual.
Added on 16 October 2025
Customer service is there for anything you might need. Happy…
Customer service is there for anything you might need. Happy to help in any way.
Added on 16 October 2025
A beautiful location, pleasant, informative and helpful Le Boat employees…
A beautiful location, pleasant, informative and helpful Le Boat employees – all in all, a most welcoming experience and wonderful send off on our memorable and peaceful voyage on the Rideau Canal!
Added on 12 October 2025
Friendly and professional service during check-in / check-out. The Horizon…
Friendly and professional service during check-in / check-out. The Horizon 5 was well equipped and rand very well.
Added on 10 October 2025
This really helpful group made an three weeks awesome.
This really helpful group made an three weeks awesome.
Added on 10 October 2025
Great boat, good handling characteristics and very comfortable
Great boat, good handling characteristics and very comfortable
Added on 9 October 2025
Pleasant trip from Trebes to Carcassonne
Pleasant trip from Trebes to Carcassonne
Added on 4 October 2025
The base is well organised. It is 20 minutes walk…
The base is well organised. It is 20 minutes walk from a Spar and various cafes and restaurants, and the coastal tram stop. We used public transport to get there – train to Ostende and then the dear wee tram along the coast costing E3 each
Added on 1 October 2025
Charming city, friendly people great restaurants.
Charming city, friendly people great restaurants.
Added on 1 October 2025
The boat was great, whole family, 3 generations with 5…
The boat was great, whole family, 3 generations with 5 grandchildren ( aged 7 to 14 ) managed 9 nights and lots of meals with minimal fuss
Added on 30 September 2025
this was the perfect three day cruise to Westport and…
this was the perfect three day cruise to Westport and back
Added on 29 September 2025
The staff was fabulous before and during our trip. We…
The staff was fabulous before and during our trip.
We travel extensively and this was one of our favorite trips ever.
Added on 29 September 2025
The route was amazing- and we are coming back next…
The route was amazing- and we are coming back next year
Added on 3 November 2025
Very nice boat. Good quality for boat accessories and bedding.…
Very nice boat. Good quality for boat accessories and bedding. Very satisfied overall.
Added on 31 October 2025
Wonderful trip, boat was very spacious for our group of…
Wonderful trip, boat was very spacious for our group of 4
Added on 30 October 2025
Good basic boat for first time sailing
Good basic boat for first time sailing
Added on 16 October 2025
Boat is very functional, galley is fully equip and everything…
Boat is very functional, galley is fully equip and everything on board for a good adventure.
Added on 16 October 2025
The Horizon 1 is a spacious boat that is equipped…
The Horizon 1 is a spacious boat that is equipped with pretty much anything that you might need for a comfortable multi-day excursion on the Rideau Canal. We definitely look forward to becoming return customers in years to come.
Added on 12 October 2025
Very nice boat; forward and aft thrusters made docking and…
Very nice boat; forward and aft thrusters made docking and lock entry delightful
Added on 5 October 2025
Lovely boat. Bow thrusters front and back meant going through…
Lovely boat. Bow thrusters front and back meant going through locks and mooring was easy.
Added on 4 October 2025
Very comfortable and great for 2 couples with the living/…
Very comfortable and great for 2 couples with the living/ kitchen area being in between the two cabins (so no idea if the others snore or not!). It was very well equipped (5 frying pans?!! and 4 corkscrews but no grater) with plenty of cutlery and crockery so we didn’t have to wash up every time we had a coffee/ ate something. Steering from the top is great and the boat handled very well indeed, even in high wind.
Added on 2 October 2025
Great experience
Great experience
Added on 1 October 2025
Wonderful way to explore and experience our country. The staff…
Wonderful way to explore and experience our country. The staff were great and the boat exceeded our expectations. It was well equipped, clean and easy to drive.
Added on 1 October 2025
Wonderful and very relaxing
Wonderful and very relaxing
Added on 26 September 2025
Really easy boat to navigate and accommodation well thought out.…
Really easy boat to navigate and accommodation well thought out. We had a Tango for two of us, which gave us plenty of space.
Added on 24 September 2025
Loved the layout of the boat. There were a few…
Loved the layout of the boat. There were a few minor issues with the boat but they were quickly dealt with.
Added on 24 September 2025
The boat was excellent for accommodation and ease of access.…
The boat was excellent for accommodation and ease of access. We had one member of our party who has some physical challenges.
Added on 24 September 2025
The boat was perfect. Not easy to do with no…
The boat was perfect. Not easy to do with no experrience bit this made the adventure bigger so that was fine.
Added on 20 September 2025
Le Boat Horizon 4 sleeps 8 but it was just…
Le Boat Horizon 4 sleeps 8 but it was just two of us for 7 days and we loved having the extra rooms for our luggage. The boat was very spacious and modern. We loved being able to cook on board, especially with the outdoor grill/BBQ, and were pleasantly surprised that with a few hatches open, nights in mid-September 2025 were cool and comfortable.
The thrusters were a huge bonus (and a must!) — they made maneuvering so much easier and forgiving. The Horizon 4 was otherwise straightforward to handle, and we had zero issues with the boat during our trip.
Added on 17 September 2025
The boat was very clean and well supplied. It handled…
The boat was very clean and well supplied. It handled well.
Added on 17 September 2025
Amazing boat every convenience aboard
Amazing boat every convenience aboard