HELP CENTRE

Applications for a Certificate of Conformity will be processed within 10-14 business days, providing that you are able to supply us with the requested information accurately.

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At Lexus, we strive to resolve your problems as quickly as possible. Find your local Lexus Centre here.

Alternatively, you can contact our Customer Services team.

To register your vehicle in another country you will be required to provide a Certificate of Conformity (COC) or other appropriate type approval evidence to the local registration authority.

Please check with the relevant national registration authority.

If you're moving back home and want to bring your Lexus with you, we'd love to help and have created a guide to help you do this.

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Removing and disposing of a hybrid battery is done by a Lexus Authorised Repairer and, under EU Directive 2006/66/EC, we aim to recycle over 50% of the weight of a hybrid battery.

Find out more about the recycling of our hybrid batteries.

Lexus Link+ is a mobile app that gives you access to a range of connected services from Lexus. From Find My Car to driving analytics, Lexus Link+ works by keeping you connected with your vehicle.

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Find your Lexus owner's manual here.

You can read it online or download it for offline access.

If we are using your consent to process your data, you may withdraw that consent at any time. You can withdraw your consent by unsubscribing to an email or changing your preferences in your account. Should you no longer want to receive news, offers or updates about events from Lexus please unsubscribe by completing this: https://forms2.lexus.co.uk/unsubscribe (Opens in new window)

Please read our Privacy Policy to see how Lexus UK is committed to protecting and respecting your privacy."

Yes, it is a contractual requirement to notify us that you intend to change the registration number of your vehicle. You should also forward a copy of the V5 documentation to our team.

You can notify a member of the team on 0370 850 7788 (Mon to Fri 9am - 5.30pm).

"We are able to provide this information if it is available to us. If this is not possible, then we would ask you to request it from where you purchased the vehicle from. We must see the current UK registration document that needs to be amended, as we're unable to process any applications received without it.

A fee of £10.00 including VAT is payable for any letter of confirmation issued by us. Insurers in the UK frequently ask customers who have imported a vehicle from outside of the UK to provide them with details of the UK model equivalent. We are unable to provide information or advise on an imported vehicle's UK equivalent. This is because we cannot be certain of any modifications made to vehicles originating outside of the UK, and risk invalidating any insurance. We strongly recommend that anyone seeking to import a vehicle into the UK from any other country contacts their insurance provider for further information regarding premiums and coverage.

You must inform the DVLA here that you are no longer in possesion of the vehicle that you are receiving the letters for, the details by which we contact customers when a recall occurs are provided to us by the DVLA. 

If you have any further queries surrounding recall letters, please contact the Lexus Customer Relations team by filling out this form.

You can read it online or download it to read offline whenever suits you.

Owners Manuals.