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Superpower AI
📊 Salary Insights
Pricing
ATS
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Employers
Professionals
Superpower AI
📊 Salary Insights
Pricing
ATS
Help
Help & Support
Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.
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Account access and security
How do I enable two-factor authentication (2FA) on my account?
My account was disabled or locked, what should I do?
What security conditions must my new password meet?
What do I do if I get an error in the platform?
How can I access my account if I have changed my email address in the social network I use to log in?
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Company profile and team management
How to describe your company briefly and effectively
How to customize and improve your careers page
How to manage users and roles in a company account
What are team groups and how do I use them?
How can I change the name and information of my company?
View all
Professional profile and preferences
Can I delete my profile as a professional?
How can I change my profile picture?
Can I change my preferences to receive or stop receiving some jobs in the mail?
Showcase your profile by demonstrating your English level
Let the jobs come to you by adding your tech skills to your profile
View all
Applying to jobs
Should the salary expectation when applying for a job be net or gross?
Problem with my application: "Enter a valid value"
Problem with application: LinkedIn URL validation
How can I import my CV from LinkedIn to apply for a job in a fast way?
What happens when I withdraw my application for a job?
View all
Job posting setup
How can I define the seniority of the professional I wish to hire?
If I post a job in confidential mode, will my company details be displayed?
Seniorities policy
How to set up email notifications for your jobs
How to write a clear job posting (description + screening questions)
View all
Job lifecycle and moderation
Job moderation policy
What does it mean to refresh the date of my jobs?
What is the difference between closing and unpublishing a process?
Why was my job ad rejected?
How does the job review and moderation process work?
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Recruitment process and evaluation
Who can see the private notes?
How to create and apply assessment scorecards in a recruitment process
How are a company's response times calculated?
Know the English level of your job applicants
Re-open vs duplicate a hiring process (when to use each)
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Talent database and sourcing
What is Talent Database?
How does the Get on Board matching algorithm work to find tech talent?
How do I see the status of the invitations I sent through Talent Database?
How can the person I invited to apply for my job contact me?
How are Talent Database search results organized?
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Promotion and visibility
What is LinkedIn Limited Listings and how does it work?
What is a featured job (Pin) and how to pin a job
How to boost a job posting (visibility + invitations)
How to improve your jobs' positioning
What happens if I pay a Boost or unlock and the ad is not successful?
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Plans, billing, and invoices
Why is a VAT (IVA) tax charged on my Get on Board purchase?
How do I cancel an automatic subscription?
Do subscriptions renew automatically or do I have to pay again manually?
What payment methods can I use in Get on Board?
What are the benefits of subscription plans?
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Products and add-ons
What's an ATS software?
What is Quick Apply and how does it work?
What are the profiles of the Get on Board 'Cultural Fit' test?
What is Superpower AI and what does it include?
Efficient ATS for organized recruiting: Improve management of the recruitment process with an integrated system
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Integrations and developer tools
How can I make my jobs appear automatically on LinkedIn?
How to get a Lever v1 API key (Data API key)
Integrate Get on Board with your external ATS (Lever, Greenhouse)
What are Get on Board's Webhooks useful for?
How can I refresh my job or career page preview on LinkedIn?
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