How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status and more.

Help yourself.

Check order status, track or change your order and more.

Go to your order

  1. Shipping & Delivery

    • Delivery options
    • Apple Store Pickup
    • Pickup points
    • Tracking your order
    • Problems with your order
    • Cancellations, returns and refunds
    Learn moreabout shipping and delivery

  2. Apple Account

    • What is an Apple Account
    • Benefits of an Apple Account
    • Create an Apple Account
    • Modify your Apple Account
    • Reset your Apple Account Password
    Learn moreabout your account

  3. Payment

    • Payment methods
    • GST and Invoicing
    • Security
    Learn moreabout payments

  4. Order Status & Management

    • Check order status
    • Track items
    • Edit your order
    • Cancel your order
    Learn moreabout changing and viewing your orders

  5. Returns

    • How to return an item
    • Trouble with your new Apple Product
    Learn moreabout refunds and returns

  6. Shopping Experience

    • Security Policy
    • Cookies
    • Saving Items & Cards
    • Where to buy
    Learn moreabout the shopping experience on Apple Online Store

  7. Gifting

    • Engraving
    • Send gifts to friends and family in other regions
    • Gifting with the Apple Store App
    Learn moreabout gifting

  8. We keep you informed

    • Order Acknowledgement
    • Order Confirmation
    • Shipping Notification
    Learn Moreabout how Apple keeps you informed