How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

  1. Dispatch & Delivery

    • Delivery options
    • Apple Store Pickup
    • Pickup points
    • Tracking your order
    • Problems with your order
    • Cancellations, returns and refunds
    Learn moreabout shipping and delivery

  2. Apple Account

    • What is an Apple Account
    • Benefits of an Apple Account
    • Modify your Apple Account
    • Reset your Apple Account Password
    Learn moreabout your account

  3. Payment & VAT

    • Paying with cards
    • Apple Gift Card
    • Apple Financial Services
    • Reprinting your invoice
    • Promotions, Rebates, and Coupons
    Learn moreabout payments

  4. Returns & Refunds

    • How to return an item
    • Returns and Refunds
    • Trouble with your new Apple Product
    • Invoice
    Learn moreabout refunds and returns

  5. Manage your order

    • Reauthorise your card
    • Cancel an item from your order
    • Change your delivery or billing address
    • Edit your order
    • Initiate a return
    Learn moreabout changing and viewing your orders

  6. iPhone & Support

    • iPhone Availability
    • iPhone Features
    • Online Support
    Learn moreabout iPhones

  7. Shopping Experience

    • Ratings & Reviews
    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
    • Where to buy
    Learn moreabout the shopping experience on Apple Online Store

  8. Order Status

    • Your order has reached Apple
    • The estimated delivery date
    • Cancel and change your order
    • Using Online Self Service
    Learn Moreabout your order status

  9. Gifting

    • Engraving
    • Apple Gift Card
    • Send gifts throughout Europe
    Learn moreabout gifting