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Privacy Policy

iceDQ University (“iceDQ”, “we”, “us”, or “our”) is committed to protecting your privacy and respecting your choices. This Privacy Statement (“Statement”) describes our practices regarding personal information that we collect and process through our website (https://university.icedq.com) and associated services, in compliance with applicable data privacy regulations.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website. Continued use after updates constitutes acceptance of the revised policy. 

1. Personal Information That We Process 1.1 Categories of Personal Information 
We may collect the following personal information:

- Contact and Professional Details: Name, title, email address, phone number, postal address, company/organization, job title, industry, city/country, LinkedIn profiles or other professional URLs.
- Account Credentials: Username and password for Website accounts.
- Website Usage Information: IP address, device type, operating system, browser type, analytics data, and information collected via cookies or similar tracking technologies.
- Media Information: Photos or videos captured during events, webinars, or workshops.
- Communications and Feedback: Queries, comments, testimonials, or survey responses.
- Preferences and Event Information: Marketing preferences, subscriptions, dietary preferences, accessibility requirements, or participation in events and competitions.

Additional data may be collected depending on your relationship with us (e.g., student, instructor, event participant). 
1.2 Sources of Personal Information 
We may collect personal information through:

 - Forms submitted by you on the Website
 - Communication with iceDQ staff or representatives via email or phone
 - Public sources, including LinkedIn or company websites
 - Suppliers, vendors, or service providers acting on our behalf
 - Cookies, analytics tools, and other tracking technologies 
2. How We Use Your Personal Information 
We may use personal information for the following purposes: 

- Provide, maintain, and improve the Website, learning materials, and services.
- Create and manage user accounts.
- Respond to inquiries, support requests, and feedback.
- Provide personalized content, course recommendations, newsletters, and event invitations.
- Organize events, competitions, webinars, and award ceremonies.
- Publish testimonials, case studies, or awards-related information (with consent).
- Conduct data analytics, research, and reporting for educational or business purposes.
- Maintain audit trails, ensure security, and prevent fraud.
- Comply with applicable laws, regulations, and legal obligations.
- Enhance Website performance and user experience using cookies, analytics, AI, or machine learning technologies. 
3. Legal Basis for Processing 
 We process personal information based on the following legal grounds: 

- Contractual Necessity: To provide requested services, course registrations, or manage accounts.
- Legitimate Interests: To improve our Website, user experience, or security.
- Consent: For marketing communications, events, or other optional processing.
- Legal Compliance: To comply with applicable laws, regulations, or protect our legal rights. 
4. Your Rights 4.1 Data Subject Rights 
Subject to the laws of your country, you may have certain rights as a data subject in relation to the personal information we process, including but not limited to:

 - Right to information about the data we process
 - Right of access to your personal information
 - Right to correction or rectification of inaccurate data
 - Right to erasure (“Right to be Forgotten”)
 - Right to restrict or object to processing
 - Right to lodge a complaint with a supervisory authority

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

Your rights may vary depending on your jurisdiction. For region-specific information, please refer to applicable local privacy statements. 
4.2 Exercising Your Rights 
To exercise your rights, we may request information to verify your identity and ensure you are entitled to exercise these rights. You can contact us at:

Email: university@icedq.ai 
4.3 Preference Center 
You can manage your communication and marketing preferences, including newsletters, event invitations, or promotional messages, through your account settings or by contacting us via the email above.
5. Data Security
At iceDQ University, we maintain a strong balance between governance, processes, and technology, reflecting our commitment to protecting your personal information. We adopt reasonable and appropriate security measures, including:

- Administrative controls: Policies, procedures, and training to ensure proper handling of data
- Technical controls: Encryption, secure servers, access controls, and monitoring to safeguard information
- Physical controls: Secure facilities and restricted access to systems and data

While we strive to protect your information, no method of internet transmission or storage is completely secure. 
6. Data Retention 
Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required by law or for directly related legitimate business purposes.

Personal data that is no longer required will be securely deleted or anonymized in accordance with applicable legal and business requirements. 
7. Cookies & Tracking 
We use cookies and similar technologies to:

 - Remember preferences
 - Improve Website performance and security
 - Personalize learning and user experience
 - Conduct analytics and measure engagement

You can manage or disable cookies via your browser settings, though some features may be impacted. 
8. Children’s Privacy 
The iceDQ University website, its associated products or services and hosted contents, are not intended for the use by children.

We do not knowingly collect personally identifiable information from children without verifiable parental consent. If we learn that a child has submitted personal information without such consent, we will take reasonable steps to delete it and ensure it is not used for any purpose, except where necessary to protect the safety of the child or others as required or permitted by law. 
9. Automated Decision-Making 
Some processes may involve automated decision-making (e.g., course recommendations, progress tracking). Users may request information about the logic, significance, and consequences of such decisions. 
10. Updates to This Privacy Statement 
We may update this Privacy Statement periodically. Major changes will be highlighted on the Website. Continued use of the Website after updates constitutes acceptance. 
11. Contact Information 
For any questions or concerns about this Privacy Statement or your data, contact:

 - Email: university@icedq.ai
 - Address: 60 Long Ridge Road, Suite 303, Stamford, CT 06902 
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