We have a general 7-day return policy, which means you have 7 days after receiving your item to request a return for defective or incorrect orders.

FOOD & BEVERAGES

Returns are allowed if you are not satisfied with the product within 7 days of receipt.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

Email: tulumba2.0@tulumba.comEmail: tulumba2.0@tulumba.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take appropriate action to resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, the refund will be issued to your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.