We're sorry you're experiencing issues playing Borderlands 4 and we appreciate your help and patience as we work with you to resolve them.

If your PC has an NVIDIA card, we have an article covering how to optimize your Graphics Settings here: https://borderlands.2k.com/borderlands-4/news/nvidia-optimization/

If you're operating on a different graphics card, please check our PC Troubleshooting Guide here: https://steamcommunity.com/app/1285190/discussions/0/673972930559871845/

If your issues persist, we’d appreciate if you could share as many details as possible about your issue by submitting a ticket here: https://support.borderlands.com/hc/categories/39763360813843

The more constructive input and context we receive—like specific details of what you're experiencing, when you're experiencing it, PC specs, driver details, in-game settings, any video clips or screenshots, or any other potentially relevant info—the better we can identify and prioritize fixes to make your Borderlands 4 experience better. We are continuing to work on ways to optimize and improve the game experience.

You may receive an automated response. If you do, please respond to the automation with any information that it asks for and an agent will be with you as soon as possible. We appreciate your patience while we work to troubleshoot with you!