Rain Platform Status

Scheduled Maintenance — DNS Record Update

Thu, 02 Apr 2026 01:00:00 +0000

As part of ongoing improvements to our platform infrastructure, we will be updating DNS records for api.rain.xyz, nd api.raincards.xyz on April 1, 2026, beginning at 01:00 UTC (9:00 PM ET). The maintenance window is approximately 30 minutes.

No downtime is expected — this is a seamless, zero-downtime change.

All services will be monitored during and after the update. No action is required on your part.

Update: Maintenance was completed successfully at 9:27 PM ET with zero disruption to Rain services.

Scheduled Maintenance — NAT IP Update

Tue, 31 Mar 2026 18:00:00 +0000

We will be updating NAT IP addresses for the Rain platform on March 31, 2026, beginning at 18:00 UTC (2:00 PM ET). Sandbox IPs have already been updated.

No downtime is expected — this is an infrastructure change only.

Action Required: If you whitelist Rain IP addresses, please ensure the following new IPs are added prior to this maintenance window. Communications have already been sent with these details.

Production IPs:

Status	IP Address
New	34.59.253.55
New	136.115.120.229
Existing	34.67.3.60

Sandbox IPs (already active):

Status	IP Address
New	34.46.88.124
New	34.29.33.187
Existing	34.66.230.233

All services will be monitored during and after the change.

Scheduled Maintenance — Payments Processor

Wed, 11 Mar 2026 03:00:00 +0000

[Complete — 03:22 UTC] Maintenance was completed successfully. All services are operational as expected.

[Original Message] Our payments processor will be performing scheduled maintenance on March 11, 2026, from 03:00 to 04:00 UTC.

No downtime is expected — this is a zero-downtime maintenance window.

Affected Services: Authorizations, API

All services will be monitored during and after the maintenance window. No action is required on your part.

[Resolved] System Degradation

Fri, 06 Mar 2026 18:36:00 +0000

Resolved - During a platform update, some in-flight requests failed due to connections not being properly refreshed. We performed a rolling restart of our services to resolve the issue with no downtime incurred. We will use this experience to further improve our platform. All services are fully restored and operating normally. (19:45 UTC — Mar 6)

Monitoring - The system has stabilized and requests are processing normally. We are continuing to investigate root cause and will provide updates as we have more information. (19:15 UTC — Mar 6)

Investigating - We are aware of degraded system performance with some requests failing. Our team is actively investigating. Funds are safe and we are working to restore full stability. (18:36 UTC — Mar 6)

[Resolved] Increase Authorization Declines

Fri, 02 Jan 2026 14:44:11 +0000

RESOLVED You may have experienced a period of elevated card declines earlier this hour due to an incident with our processor’s rules engine. This incident has been resolved and all systems are now stable. Transactions are processing normally. We will continue to monitor the situation and apologize for any inconvenience this may have caused. Please reach out if you have any questions or concerns.

Original Message

We have seen elevated declines because of our processor’s rules engine. It has started to recover and we are monitoring. Funds are safe and Rain infrastructure is working as intended.

Maintenance Announcement

Sun, 21 Dec 2025 07:00:00 +0000

[Complete] Maintenance was completed by 07:15 UTC (2:15AM ET), and the service impact was approximately 13 seconds of slowed or failed requests.

[Original Message] We will be performing maintenance on our backend this Sunday, December 21, at 07:00 UTC (2AM ET) and completing by 07:15 UTC (2:15AM ET). There is possible service disruption of up to 30 seconds.

[Resolved] Platform Impact

Mon, 20 Oct 2025 15:05:00 +0000

Resolved - The issue has been resolved. While our platform continued to handle authorizations and API calls, we experienced repeated failed requests to external services. All services are now operating normally. (12:38 UTC — Oct 22)

Investigating - We’re continuing to look into any remaining performance issues and assessing potential impacts from external services. (19:51 UTC — Oct 20)

[Resolved] Elevated Latencies in Outgoing Webhooks

Tue, 16 Sep 2025 20:01:00 +0000

Investigating - We’re currently experiencing elevated latencies in our outgoing webhook delivery system. Some webhook notifications may be delayed. We’re actively investigating the root cause and working to restore normal delivery times. (20:01 UTC — Sep 16)

Update - Services are restored and we’ve identified root cause. Webhook delivery should be back to normal. We continue to observe and will provide a final update once investigation is complete. (20:59 UTC — Sep 16)

Maintenance Announcement

Mon, 28 Jul 2025 23:00:00 +0000

One of our partners will be performing network maintenance on July 28 for up-to 15 minutes after 23:00 UTC (7:00PM ET). This is expected to affect authorizations and API calls.

Maintenance Announcement

Wed, 09 Jul 2025 20:00:00 +0000

One of our partners performed network maintenance on July 10 for approximately 3 minutes around 18:00 UTC (2:00PM ET). This impacted a small amount of traffic.

[Resolved] Platform Degraded During Cloud Provider Outage

Thu, 12 Jun 2025 18:01:00 +0000

Post-mortem

Our public cloud provider had an incident on June 12, 2025 at 17:45 UTC taking large portions of their control plane offline. Our services were degraded with longer than normal response times and some of our observability tools were impacted.