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All Systems Operational

Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Marketing Campaigns Stats DB Maintenance: Saturday, December 6th from 4PM-8PM PST Dec 6, 2025 16:00-20:00 PST

The current Marketing Campaigns Stats RDS engine version V2 is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Stats DB, Saturday, December 6th, from 4PM-8PM PST. During this time, the recording of link clicks in SingleSend or Automations emails and mail send pipeline stats may be delayed.
Posted on Nov 07, 2025 - 16:00 PST

Marketing Campaigns Automations API Maintenance: Saturday, December 6 from 4PM-8PM PT Dec 6, 2025 16:00-20:00 PST

The current Marketing Campaigns Automations database engine version is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Automations API, Saturday, December 6th, from 4PM-8PM PDT. During this time, customers may not be able to create, edit, or delete Automations data.
Posted on Nov 07, 2025 - 15:55 PST
Nov 8, 2025
[EMERGENCY MAINTENANCE] Database maintenance - November 8th 12- 2PM PT
Completed - The scheduled maintenance has been completed.
Nov 8, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 11:03 PST
Scheduled - In order to increase the stability and scalability of our systems, we are performing maintenance on our databases on November 8th from 12:00 PM PT to 2:00 PM PT.

During this time, customers may experience failures when attempting new signups or upgrades, as well as when using non-mail send APIs from the Console UI. Mail send will NOT be affected.

Thank you for your patience through this maintenance.
Nov 3, 11:02 PST
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Issues completing signup process
Resolved - Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
Nov 5, 17:57 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Nov 5, 17:41 PST
Update - Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This does not impact mail send.

As the investigation is still ongoing, we will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 16:36 PST
Investigating - Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 15:44 PST
Errors on Credit Card Addition During Upgrade Process
Resolved - This incident has been resolved for the majority of customers. Customers receiving errors on credit card additions during the account upgrade process should contact Twilio Support to implement mitigation steps if unable to input a credit card for upgrading.
Nov 5, 15:16 PST
Update - This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Sep 3, 12:48 PDT
Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Sep 2, 15:40 PDT
Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
Sep 1, 11:30 PDT
Monitoring - A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
Aug 26, 16:03 PDT
Update - We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
Aug 23, 09:11 PDT
Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 07:38 PDT
Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 02:08 PDT
Update - We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 17:58 PDT
Update - We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
Aug 21, 15:03 PDT
Update - We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Aug 21, 13:00 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 11:55 PDT
Update - We are continuing to investigate this issue.
Aug 21, 10:29 PDT
Investigating - Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.
Aug 21, 07:31 PDT
Email Activity Feed delays
Resolved - Our engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure completeness. The window when stale data may have occurred is from 2025-11-04 at 05:22 PM PST to 2025-11-05 at 6:59 AM PST.
Nov 5, 12:49 PST
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
[MAINTENANCE] MC Campaigns API - Saturday, November 1, 4PM-8PM PT
Completed - The scheduled maintenance has been completed.
Nov 1, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 16:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Marketing Campaigns, November 1st, between 4:00pm - 8:00pm PT.

During this time, customers may experience failures for requests to create, delete, schedule, or modify a Campaign (Single Send). GET requests (and Single Send “Search”) will be supported. Various Marketing Campaign API endpoints may return with code 500 error during maintenance.

Thank you for your patience through this maintenance.
Oct 16, 16:49 PDT
Oct 31, 2025

No incidents reported.

Oct 30, 2025
SendGrid Website – General Degraded Functionality
Resolved - Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.
Oct 30, 19:21 PDT
Identified - Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load some modules in the SendGrid dashboard. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Oct 30, 18:39 PDT
Investigating - We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.
Oct 30, 17:38 PDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025
Event Webhooks can't be created or edited in the console
Resolved - Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.
Oct 28, 16:02 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 14:33 PDT
Investigating - Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, but the API can be used as a workaround at this time.

This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 14:17 PDT
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
[Emergency Maintenance] Marketing Campaigns Templates database: Saturday, October 25th from 4PM-8PM PT
Completed - The scheduled maintenance has been completed.
Oct 25, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 16:00 PDT
Scheduled - We will perform maintenance on our Marketing Campaigns Templates database on Saturday, October 25th, from 4PM-8PM PT to upgrade our database version. During this time, customers may experience interruptions when creating, editing, or deleting templates, template versions, or design data. This maintenance may also affect the creation or modification of single sends, campaigns, and automations, as they are reliant on the template service.
Oct 22, 16:29 PDT
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