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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational

    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Global Data Center Maintenance - Australia Feb 25, 2026 16:00-22:00 EST

    Bandwidth will be performing scheduled maintenance in the Australia data center.

    As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Australia data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the Australia data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
    Posted on Feb 13, 2026 - 15:03 EST

    Messaging Maintenance - Toll-Free MMS/SMS Feb 25, 2026 23:00 - Feb 26, 2026 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Jan 15, 2026 - 15:02 EST

    Messaging Maintenance - Campaign Provisioning Delays Feb 26, 2026 00:00-08:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Posted on Feb 20, 2026 - 14:32 EST

    Messaging Maintenance - Toll-Free MMS/SMS Feb 26, 2026 22:00 - Feb 27, 2026 00:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Feb 24, 2026 - 13:32 EST

    Messaging Maintenance - SMS Feb 27, 2026 00:00-05:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Posted on Jan 30, 2026 - 16:25 EST

    Local Market Maintenance - United Kingdom Mar 3, 2026 15:00-16:00 EST

    Bandwidth's provider will be performing maintenance that will affect a portion of inbound calls to our United Kingdom market.

    We do not anticipate any service disruption to outbound calling from this local market during this maintenance.
    Posted on Feb 24, 2026 - 12:52 EST

    Messaging Maintenance - Toll-Free MMS/SMS Mar 4, 2026 23:00 - Mar 5, 2026 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Feb 19, 2026 - 12:42 EST

    Messaging Maintenance - Toll-Free MMS/SMS Mar 11, 2026 23:00 - Mar 12, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Feb 19, 2026 - 12:43 EST

    Messaging Maintenance - Toll-Free MMS/SMS Mar 18, 2026 23:00 - Mar 19, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Feb 19, 2026 - 12:45 EST

    Messaging Maintenance - Toll-Free MMS/SMS Mar 25, 2026 23:00 - Mar 26, 2026 03:00 EDT

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Feb 19, 2026 - 12:46 EST
    Feb 24, 2026
    Messaging Maintenance - Toll Free SMS/MMS
    Completed - The scheduled maintenance has been completed.
    Feb 24, 07:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 23, 23:00 EST
    Update - We will be undergoing scheduled maintenance during this time.
    Feb 23, 13:56 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS/MMS messaging platforms. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS/MMS messages may be encountered.
    Feb 20, 14:30 EST
    Feb 23, 2026
    Feb 22, 2026

    No incidents reported.

    Feb 21, 2026

    No incidents reported.

    Feb 20, 2026
    Toll Free Verification API Incident
    Resolved - This incident has been resolved.
    Feb 20, 23:52 EST
    Investigating - Bandwidth teams have identified an incident where some Toll Free verification API requests may not complete as expected or request unexpected requirements (alpha 3 where alpha 2 should be accepted). Teams are working to restore expected functionality.
    Feb 20, 17:08 EST
    Atlanta Data Center Incident
    Resolved - For a brief period of time some calls transversing our ATL data center could not be completed as expected. At this time, calls are completing as expected. We consider this incident resolved.
    Feb 20, 13:27 EST
    Feb 19, 2026
    Campaign Provisioning Delays
    Resolved - This incident has been resolved.
    Feb 19, 16:59 EST
    Identified - Teams have identified the source of the delay and are working to restore expected provisioning behaviors.
    Feb 19, 16:27 EST
    Investigating - Bandwidth teams are investigating an incident where 10DLC Campaign provisioning requests are delayed.
    Feb 19, 11:58 EST
    10DLC MMS Messaging Incident
    Resolved - This incident has been resolved.
    Feb 19, 16:26 EST
    Update - We continue to observe expected MMS Messaging behavior. We will monitor to ensure prolonged stability.
    Feb 19, 12:00 EST
    Monitoring - Teams are observing expected messaging behavior. We will monitor for stability.
    Feb 18, 16:28 EST
    Investigating - Bandwidth teams are investigating an incident where 10DLC MMS messages towards AT&T destinations are failing to complete as expected.
    Feb 18, 13:13 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Feb 19, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 18, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jan 15, 15:00 EST
    Emergency SBC Maintenance - DFW
    Completed - The scheduled maintenance has been completed.
    Feb 19, 00:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 18, 23:01 EST
    Scheduled - Bandwidth will be performing emergency maintenance to one of our DFW Session Border Controllers (SBC).
    While all steps have been taken to minimize impact to customers, the maintenance will disrupt the availability of the SIP signaling port. Bandwidth will be removing traffic from the DFW SBC prior to the upgrade and will restore traffic to the SBC at the completion of the upgrade. This will return a 503 error code for all termination calls destined to this SBC during the maintenance, allowing calls to automatically retry and traverse the geo-redundant SBC
    Feb 18, 18:41 EST
    Feb 18, 2026
    Feb 17, 2026
    Outbound SIP Auth Calling Incident
    Resolved - This incident has been resolved.
    Feb 17, 20:00 EST
    Monitoring - Teams are observing expected calling behavior and will continue to monitor for prolonged stability.
    Feb 17, 18:28 EST
    Investigating - Bandwidth teams are investigating an intermittent outbound SIP Auth calling incident, where SIP Auth calls are failing to complete as expected. This is an intermittent issue.
    Feb 17, 16:55 EST
    Bandwidth App Incident - Insights Latency
    Resolved - This incident has been resolved.
    Feb 17, 15:38 EST
    Monitoring - Teams are observing expected Insight reporting behavior. We will continue to monitor for stability.
    Feb 17, 13:52 EST
    Identified - Bandwidth teams have identified an incident where insights on the Bandwidth App may experience latency in populating updated data.
    Feb 17, 12:30 EST
    10DLC MMS Outbound Incident
    Resolved - This incident has been resolved.
    Feb 17, 08:10 EST
    Monitoring - Teams are observing expected messaging behavior. We will continue to monitor for prolonged stability.
    Feb 16, 16:40 EST
    Investigating - Bandwidth teams are investigating an incident with outbound 10DLC MMS messages towards the AT&T network. These messages are failing to deliver as expected.
    Feb 16, 15:06 EST
    Feb 16, 2026
    10DLC Messaging Incident
    Resolved - This incident has been resolved.
    Feb 16, 16:03 EST
    Investigating - Bandwidth teams are investigating an incident where 10DLC Outbound Messages are failing to be delivered as expected. This is isolated to SMS Outbound 10DLC Messages.
    Feb 16, 14:36 EST
    DFW Datacenter Incident
    Resolved - This incident has been resolved.
    Feb 16, 12:23 EST
    Identified - Teams have identified the source of this incident and are working to restore expected network behavior.
    Feb 16, 12:15 EST
    Investigating - Bandwidth teams are investigating outbound calling incident in our DFW Datacenter. Some calls may not process as expected at this time. Teams are actively working to restore expected calling behavior.
    Feb 16, 11:58 EST
    Messaging Maintenance - Campaign Provisioning Delays
    Completed - The scheduled maintenance has been completed.
    Feb 16, 08:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 16, 00:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
    Feb 13, 14:16 EST
    Feb 15, 2026

    No incidents reported.

    Feb 14, 2026

    No incidents reported.

    Feb 13, 2026

    No incidents reported.

    Feb 12, 2026
    Messaging Maintenance - Toll Free SMS
    Completed - The scheduled maintenance has been completed.
    Feb 12, 11:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 12, 10:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Jan 30, 16:23 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Feb 12, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 11, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jan 15, 14:59 EST
    Feb 11, 2026
    Feb 10, 2026
    Messaging Maintenance - Toll Free SMS/MMS
    Completed - The scheduled maintenance has been completed.
    Feb 10, 07:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 10, 05:00 EST
    Update - We will be undergoing scheduled maintenance during this time.
    Feb 6, 16:10 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Jan 30, 16:18 EST
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