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#1010 NAPS2 crashes when trying to send PDF scan through outlook

6.X
open
nobody
outlook (2) crash (3)
6.1.2.25834
Support
High
WIA
2023-06-08
2023-06-02
Michael Hemy
No

Naps2 new installation crashes consistently when trying to email PDF of scan.
Using Microsoft® Outlook® for Microsoft 365 MSO (Version 2201 Build 16.0.14827.20186) 64-bit

In the interface, it says "Uploading email", the bar gets to about 20% and then it crashes.

In the event viewer the following 3 entries are logged:

Log Name: Application
Source: .NET Runtime
Date: 6/2/2023 11:40:06 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Aristo
Description:
Application: NAPS2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code 23476c3, exception address 00007FFCE90414BD

Event Xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name=".NET Runtime">
<eventid qualifiers="0">1026</eventid>
<version>0</version>
<level>2</level>
<task>0</task>
<opcode>0</opcode>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2023-06-02T15:40:06.1319974Z">
<eventrecordid>91768</eventrecordid>
<correlation>
<execution processid="26620" threadid="0">
<channel>Application</channel>
<computer>Aristo</computer>
<security>
</security></execution></correlation></timecreated></provider></system>
<eventdata>
<data>Application: NAPS2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code 23476c3, exception address 00007FFCE90414BD
</data>
</eventdata>
</event>

Log Name: Application
Source: Application Error
Date: 6/2/2023 11:35:27 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Aristo
Description:
Faulting application name: NAPS2.exe, version: 6.1.2.25834, time stamp: 0x5d3c9614
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x61fbcd72
Exception code: 0x023476c3
Fault offset: 0x00000000002314bd
Faulting process id: 0xbc0
Faulting application start time: 0x01d995679a5c2435
Faulting application path: C:\Program Files (x86)\NAPS2\NAPS2.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: b11b5890-821d-495a-a2b8-68b8e5325dd8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="Application Error">
<eventid qualifiers="0">1000</eventid>
<version>0</version>
<level>2</level>
<task>100</task>
<opcode>0</opcode>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2023-06-02T15:35:27.3396122Z">
<eventrecordid>91766</eventrecordid>
<correlation>
<execution processid="6240" threadid="0">
<channel>Application</channel>
<computer>Aristo</computer>
<security>
</security></execution></correlation></timecreated></provider></system>
<eventdata>
<data>NAPS2.exe</data>
<data>6.1.2.25834</data>
<data>5d3c9614</data>
<data>mso20win32client.dll</data>
<data>0.0.0.0</data>
<data>61fbcd72</data>
<data>023476c3</data>
<data>00000000002314bd</data>
<data>bc0</data>
<data>01d995679a5c2435</data>
<data>C:\Program Files (x86)\NAPS2\NAPS2.exe</data>
<data>C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll</data>
<data>b11b5890-821d-495a-a2b8-68b8e5325dd8</data>
<data>
</data>
<data>
</data>
</eventdata>
</event>

Log Name: Application
Source: Windows Error Reporting
Date: 6/2/2023 11:35:49 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Aristo
Description:
Fault bucket 1739224267434908256, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: NAPS2.exe
P2: 6.1.2.25834
P3: 5d3c9614
P4: mso20win32client.dll
P5: 0.0.0.0
P6: 61fbcd72
P7: 023476c3
P8: 00000000002314bd
P9:
P10:

Attached files:
\?\C:\Users\QAZZOO~1\AppData\Local\Temp{AB517768-5A49-43C8-AB0E-0C9C160CDFC1} - OProcSessId.dat
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7ed60b08-07f3-4274-8905-6f3d91ff15f6.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.75d7914e-31a7-41f6-84c8-0b05fc30d1dc.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1587211d-5e83-4d69-9dfe-1dfc5138039f.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2dac9311-326a-47ed-8a2e-4735e67defba.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7f8a9905-5c1c-4504-adbe-573af9c4b972.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NAPS2.exe_909bc1865650af813e7b8a3893d59495e44e0c4_43c24a31_b60253ec-564b-451b-aa34-ab5d09f3edb1

Analysis symbol:
Rechecking for solution: 0
Report Id: b11b5890-821d-495a-a2b8-68b8e5325dd8
Report Status: 268435456
Hashed bucket: 3550b11b1127539e7822f741a5325a60
Cab Guid: 0
Event Xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="Windows Error Reporting">
<eventid qualifiers="0">1001</eventid>
<version>0</version>
<level>4</level>
<task>0</task>
<opcode>0</opcode>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2023-06-02T15:35:49.5820735Z">
<eventrecordid>91767</eventrecordid>
<correlation>
<execution processid="6240" threadid="0">
<channel>Application</channel>
<computer>Aristo</computer>
<security>
</security></execution></correlation></timecreated></provider></system>
<eventdata>
<data>1739224267434908256</data>
<data>4</data>
<data>APPCRASH</data>
<data>Not available</data>
<data>0</data>
<data>NAPS2.exe</data>
<data>6.1.2.25834</data>
<data>5d3c9614</data>
<data>mso20win32client.dll</data>
<data>0.0.0.0</data>
<data>61fbcd72</data>
<data>023476c3</data>
<data>00000000002314bd</data>
<data>
</data>
<data>
</data>
<data>
\?\C:\Users\QAZZOO~1\AppData\Local\Temp{AB517768-5A49-43C8-AB0E-0C9C160CDFC1} - OProcSessId.dat
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7ed60b08-07f3-4274-8905-6f3d91ff15f6.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.75d7914e-31a7-41f6-84c8-0b05fc30d1dc.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1587211d-5e83-4d69-9dfe-1dfc5138039f.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2dac9311-326a-47ed-8a2e-4735e67defba.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7f8a9905-5c1c-4504-adbe-573af9c4b972.tmp.txt</data>
<data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NAPS2.exe_909bc1865650af813e7b8a3893d59495e44e0c4_43c24a31_b60253ec-564b-451b-aa34-ab5d09f3edb1</data>
<data>
</data>
<data>0</data>
<data>b11b5890-821d-495a-a2b8-68b8e5325dd8</data>
<data>268435456</data>
<data>3550b11b1127539e7822f741a5325a60</data>
<data>0</data>
</eventdata>
</event>

Discussion

  • Michael Hemy

    Michael Hemy - 2023-06-02

    Tried the same with the latest beta 7.0b8 and it did have an application crash but it was more graceful. 3 events were reported as before but the app remained active and reported the following error:

    Grpc.Core.RpcException: Status(StatusCode="Unavailable", Detail="failed to connect to all addresses")
    at async Task<bool> GrpcDotNetNamedPipes.Internal.MessageReader<tmessage>.MoveNext(CancellationToken cancellationToken)
    at async Task<tmessage> GrpcDotNetNamedPipes.Internal.MessageReader<tmessage>+<>c__DisplayClass9_0.<readnextmessage>b__0(?)+(?) => { }
    at async Task<mapisendmailreturncode> NAPS2.Remoting.Worker.WorkerServiceAdapter.SendMapiEmail(string clientName, EmailMessage message)
    at async Task<mapisendmailreturncode> NAPS2.ImportExport.Email.Mapi.MapiDispatcher.SendEmail(string clientName, EmailMessage message)
    at async Task<bool> NAPS2.ImportExport.Email.Mapi.MapiEmailProvider.SendEmail(EmailMessage message, ProgressHandler progress)+(?) => { }
    at async bool NAPS2.Pdf.SavePdfOperation.Start(string fileName, Placeholders placeholders, ICollection<processedimage> images, PdfSettings pdfSettings, OcrParams ocrParams, EmailMessage emailMessage, string overwriteFile)+(?) => { } [1]</processedimage></bool></mapisendmailreturncode></mapisendmailreturncode></readnextmessage></tmessage></tmessage></tmessage></bool>

     

    Last edit: Michael Hemy 2023-06-02

  • Michael Hemy

    Michael Hemy - 2023-06-08

    Ben, this is not an outlook crash. This is a NAPS2 crash. the tags are "outlook" and "crash", not "outlook crash". NAPS2 crashes when trying to send email. look at the event logs and at the errors.

     

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