Unified Communication

• Multiple services are supported like
• Voice / call
• Fax
• Sms
• Email
• Single interface to access all services
• Unified data structure ( ie. contact, account and results etc..) for all type of services
• Different services can be triggered at same time in response of a single event
• Ability to link services to each other based on condition (result of previous service)

Ease of use

• Automated installation via RPM
• No need to bother with gateway installation and configuration
• Rest API interface
• No need to learn and remember complex telecommunication terms
• Create provider (trunk / termination) via API call
• Create account (DID / extensions) via API call

For User

A user just need to understand following, before he/she can fully utilize the power of each unified communication
* Contact
* Message
* Program
* Transmission
* And the use of REST APIs

For Admin

In addition to user, admin may also need to understand following
* Provider
* Account
* Program
* Application
* Action

Flexibility

• ICTCore build for custom scenarios
• Application combined with condition can make dynamic scenario possible
• Multiple application can be started in respone of one application
• Data saved / recorded during communication will be available to use in upcomming applications
• Account, contact, message can be given as argument, so no need to change will swaping user data.

Easy to develop

• Developed with PHP 5, MySQL and Linux (LAMP)
• Infrastructure, Operation and logic separation
• With extendable structures and classes it is very easy to develop new
  • Services
  • Gateways
  • Applications
  • Programs