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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    CanvasLogic

    CanvasLogic

    CanvasLogic

    Help your customers visualize custom products while you close deals faster with CanvasLogic's cloud-based product configurator software. This powerful software allows users to configure complex products in real-time with photorealistic 3D visualization. The Augmented Reality (AR) feature enhances your customers' experience and lets them dream about possibilities. Calculate pricing automatically with no errors while configuring the solution, and create a seamless sales process...
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  • 2
    Poly9

    Poly9

    Poly9

    Poly9 enables brands to showcase products in interactive 3D spaces, create immersive online shopping experiences for customers and manage digital content across their supply chain. Enable customers to see your products in life-like detail digitally, and make product customizations with different color textures and image patterns to visualize the product. Step your customers into virtually engaging shopping experiences with pixel-perfect product placement and lifestyle imagery. Product materials...
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  • 3
    ATLATL

    ATLATL

    ATLATL Software

    Don't make your customers guess. If they can see it, they will buy it. Let us show you what Visual Configuration can do for your customer experience. Visual configuration is the fastest way to understand and sell even the most complex products. Our rules engine ensures accuracy, freeing up valuable resources and avoiding costly errors. A more streamlined buying experience creates a more satisfied customer - satisfied customers purchase more. Combine higher win rates, decreased costs...
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  • 4
    3D Source Product Configurator
    3D Source offers photo-realistic 3D interactive configurators that enable product companies of all sizes to leverage 3D technologies for both sales teams and customers. Proven to increase sales and customer engagement, 3D Source configurators enable brands to create dynamic, catalog quality images that can be manipulated with a simple point and click. Configure one product or a whole scene so your customers can visualize your product in an environment closer to their space.
    Starting Price: $1000.00/year
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  • 5
    Configure 1st

    Configure 1st

    Configure 1st

    Working with this tool is inspiring and easy. We have gathered all essential features for designing a warehouse or similar permanent or semi-permanent building. We set up all the details to fit customers needs. We have collected all the most essential features to this tool to make designing experience fast and smooth. We always tailor the tool to match the customer’s products and features. We have gathered all the essential features to this design tool to make it easy and inspiring to design...
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  • 6
    ARitize Decorator
    ARitize Decorator allows customers to place 3D versions of products into provided templates or an uploaded version of their own space. By previewing these true-to-scale products in their home and seeing what best fits, customer confidence soars and they’re more likely to make a purchase! 61% of consumers prefer to shop with retailers that offer AR experiences that allow them to envision how products look in their home before hitting the purchase button. Show customers they're not missing out...
    Starting Price: $299 per month
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  • 7
    Epicor CPQ

    Epicor CPQ

    Epicor Software

    ..., no-code engine that simplifies configuration and maintenance - Automate rules, workflows, CAD drawings and documents to ensure accuracy and efficiency - Eliminate the middleman, allowing customer to buy directly rather than through a sales person. Our product configurators can be embedded into any webpage -Enable B2B2C when distributors and partners can sell directly to customers
    Starting Price: $100.00/month/user
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  • 8
    Rubens

    Rubens

    Roomle

    Rubens meets the customer's need for individualization with the option of configuring products live in 3D - with automated 4k renderings if required. For all sales channels online and stationary, interface-based, for all furniture categories. At the same time, Rubens provides a complete, real-time priced item list for each individual configuration. Your company is selling physical products? Rubens is your tailor made solution! Configure furniture in all details, ready for immediate production...
    Starting Price: €120 per month
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  • 9
    ARitize 3D Configurator
    Over the last few months, research has shown that people are willing to pay up to 20% more for customization to truly make the product their own. Overcome inventory wait times and increase the speed to market by showcasing all your product variations online. Increase your online conversion rate by 250% and decrease returns with dynamic 3D/AR, leaving your customers happier with their personalized product. ARitize is a mobile app that lets you and your network see 2D objects as 3D by using...
    Starting Price: $6.67 per model per month
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  • 10
    Ocavu

    Ocavu

    Ocavu

    Ocavu combines pioneering 3D/XR/AR creation and its publishing toolkit with a best-in-class Web3 suite to help brands and fans own and monetize their communities across both the blockchain and web. Ocavu Studio is your infrastructure and portal to create, manage, and deploy 3D and AR experiences. Unlock your brand and product storytelling with all the tools and resources in a single location. Ocavu leverages in-house and global partners to create world class 3D models of appliances to...
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  • 11
    Roomle

    Roomle

    Roomle

    Let your clients customize products in different colors or materials in outstanding 3D quality and digitally try any option live before they buy. Roomle´s AR functionality enables a seamless experience without the need for an app. The solution can be easily embedded on any website. Make sure end consumers will be able to visualize and customize the actual product in every variation they buy and increase purchase confidence. Lively imagination drives purchases. The combination of 3D product...
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  • 12
    iONE360

    iONE360

    iONE360

    ... using Augmented Reality and combine all those products in our room planner. With its CTO and CPQ features it enables both backoffice and customers to customize complex products and order them without any mistakes. Visualizing each step in the buying process takes away customers' doubts in minutes and encourages them to buy your products with confidence. Conversion rates will increase with 27% - 70%. And due to the up- and cross-sell opportunities of the roomplanner, customers tend to spend 3x...
    Starting Price: €250
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  • 13
    ICE

    ICE

    Ice Edge

    Connect your sales team to the factory with the art of visual configuration. A highly visual specification and configuration software that changes the way you go to market. Work with us to build a catalog tailored to your custom products using existing product rules and information. Streamline design and communicate with visual storytelling in ICE. From anywhere in the world, interact with clients using virtual reality. Decisions are fast and easy with this immersive, dynamic experience. ICE...
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  • 14
    ONU

    ONU

    ONU

    ONU is your go-to solution for creating lifelike, photo realistic 3D visuals! Our team of highly-skilled 3D engineers and artists can transform your product design files into compelling visuals to suit a variety of purposes, ranging from augmented and virtual reality to web and mobile. We specialize in creating 3D visuals that can be used for product customization. Enable your customers to configure and personalize your products to their specifications. Allow for swapping of colors, textures...
    Starting Price: $99 per month
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  • 15
    yoona.ai

    yoona.ai

    yoona.ai

    yoona.ai is an analytical tool that aims to shorten the design process to just a few simple clicks. yoona.ai is a scalable AI-based B2B software solution that aims to shorten the design process to a few simple clicks. It does this by utilizing fast processing visual and text data, to generate customer-centric designs out of them. With the integration of AI, 3D and augmented reality tools, ready-to-produce garments and accessories are generated in just minutes. yoona.ai is a SaaS B2B...
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  • 16
    RenderEase

    RenderEase

    RenderEase

    At RenderEase, we empower businesses with next-generation "3D product images" and "AI visual content" that transform the way products are showcased online. In today’s ecommerce-driven world, compelling visuals are the key to capturing attention and driving conversions. Our mission is to help brands deliver high-quality, interactive, and cost-effective visuals that engage customers and enhance shopping experiences. We specialize in “virtual photography", "3D product configurators”, and “scene...
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  • 17
    Wizart

    Wizart

    Wizart

    Wizart creates different solutions for the home improvement industry. Our flagship product is AR-powered wallcoverings, floorings, and rugs visualizer. It works in three simple steps: 1. Customer uploads the interior picture 2. Pick the design 3. See how it fits the interior Wizart visualizer is easy to install due to API, script, or plugins. Also, our team created Data Sharing System for quick and easy patterns flow between manufacturers and retailers in the home improvement...
    1 Rating
    Starting Price: $255/month, billed annually
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  • 18
    Omniaz

    Omniaz

    Omniaz

    ..., with lifelike interactions such as sliding drawers and doors, those who shop remotely are still able to get the full experience of your products. Support the decision-making process by allowing shoppers to interact with your products in AR. Shoppers who buy confidently spend more and return less. With product configuration, let shoppers preview your products in various colours, customizations, and add-on options.
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  • 19
    The KITS collaborator
    The leading mobile sales platform for office furniture sales professionals. The KITS collaborator™ Mobile Sales Platform was developed to meet the needs of today's office furniture sales professional. Now available for Windows 10, navigate through digital catalogs from your favorite manufacturers and instantly create compelling proposals for your customer. Give your client a seamless experience in which all possibilities are explored in real time, visualized and summarized. Your clients can buy...
    Starting Price: $295 per year
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  • 20
    HomeByMe

    HomeByMe

    Dassault Systemes

    ..., be notified by email of the delivery of your 3D project. Customize your interior by adding different coverings, furniture and decorative accessories by choosing them from our catalog. Your 3D project will include all the walls, doors and windows defined on your floor plan. In each room of the 3D project we will place a minimalist starter set of furniture and a different floor type to show our breadth and capability. (Accessories, decorations, multi-level floors or exteriors are not included).
    Starting Price: $14.74 per month
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