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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
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  • 1
    Configure One Cloud
    The Most Powerful CPQ to Accelerate Sales Cycles, Optimize Processes, and Drive Operational Efficiency—Backed by More Than 20 Years of Industry Experience. Empowering manufacturers with an advanced solution, Configure One Cloud customers report: • Enabled dealers to generate 40% of product configurations and 25% of sales orders, facilitating growth without increasing internal staff. • Reduced quote generation time by 50% and achieved 100% error reduction, streamlining the sales process...
    1 Rating
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  • 2
    Spectrum

    Spectrum

    Spectrum

    From planning and design through factory integration, Spectrum is the only end-to-end solution for product customization. Users love the ability to co-create. On average, custom products created with Spectrum generate conversion rates 400% higher than similar stock items. Bringing the custom ordering process online streamlines operations by automating orders and manufacturing specs. Spectrum’s true-to-life product renderings help minimize customer service issues. Not surprisingly, people...
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  • 3
    Spiff 3D Product Customizer
    Spiff 3D is a product customization platform which makes it easy for retail brands to execute mass customization ideas. Brands can use our technology to visualize products in 3D, and allow customers to make changes to the product in real-time just by using a simple web browser. The Spiff Hub is our no-code backend where you can even self-serve and make changes to customization workflows on the fly. While the front-end visualization of our technology is the most visible, the downstream...
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  • 4
    CanvasLogic

    CanvasLogic

    CanvasLogic

    Help your customers visualize custom products while you close deals faster with CanvasLogic's cloud-based product configurator software. This powerful software allows users to configure complex products in real-time with photorealistic 3D visualization. The Augmented Reality (AR) feature enhances your customers' experience and lets them dream about possibilities. Calculate pricing automatically with no errors while configuring the solution, and create a seamless sales process...
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  • 5
    Kickflip

    Kickflip

    Kickflip

    Kickflip integrates seamlessly with Shopify, WooCommerce and Wix, allowing you to sell customizable products online. Build your product customizer yourself with our easy-to-use interface — no coding skills required! With our product configurator, you can sell any kind of custom products, anything from baseball gloves to jewelry, shoes, or even furniture! Kickflip is built with the latest and most robust technologies. Hosting is included and bandwidth is unlimited, at no additional cost...
    Starting Price: $59 per month
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  • 6
    Poly9

    Poly9

    Poly9

    Poly9 enables brands to showcase products in interactive 3D spaces, create immersive online shopping experiences for customers and manage digital content across their supply chain. Enable customers to see your products in life-like detail digitally, and make product customizations with different color textures and image patterns to visualize the product. Step your customers into virtually engaging shopping experiences with pixel-perfect product placement and lifestyle imagery. Product materials...
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  • 7
    ATLATL

    ATLATL

    ATLATL Software

    Don't make your customers guess. If they can see it, they will buy it. Let us show you what Visual Configuration can do for your customer experience. Visual configuration is the fastest way to understand and sell even the most complex products. Our rules engine ensures accuracy, freeing up valuable resources and avoiding costly errors. A more streamlined buying experience creates a more satisfied customer - satisfied customers purchase more. Combine higher win rates, decreased costs...
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  • 8
    ConfigureID

    ConfigureID

    ConfigureID

    Shoppers from around the globe add over 5 million personalized products to their carts every year with ConfigureID.
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  • 9
    3D Source Product Configurator
    3D Source offers photo-realistic 3D interactive configurators that enable product companies of all sizes to leverage 3D technologies for both sales teams and customers. Proven to increase sales and customer engagement, 3D Source configurators enable brands to create dynamic, catalog quality images that can be manipulated with a simple point and click. Configure one product or a whole scene so your customers can visualize your product in an environment closer to their space.
    Starting Price: $1000.00/year
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  • 10
    Expivi

    Expivi

    Expivi

    Expivi’s 3D Product Configurator is an interactive tool that allows potential customers to experience products in 3D, view them from any angle, and customize colours, textures, components and more. CPQ (Configure Price Quote) integration allows you to show your customers a unique price for each option selected and a total price for the final product. Expivi is a simple-to-use cloud based 3D Product Configurator platform that is changing how people shop online. This interactive and visual e...
    Starting Price: $99 per month
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  • 11
    Powertrak
    Powertrak CPQ Software Suite by Axonom is a cloud-based and mobile-friendly platform that enhaces and streamlines the sales quoting, ordering, pricing, and product configuration processes. With Powertrak, sales teams and channel partners are more empowered to turn leads into conversions faster by making accurate product and pricing information more accessible. Powertrak offers seamless integrations with leading business tools, such as, Microsoft Dynamics 365, Salesforce, Oracle, NetSuite,...
    Starting Price: $500.00 per month
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  • 12
    Configure 1st

    Configure 1st

    Configure 1st

    Working with this tool is inspiring and easy. We have gathered all essential features for designing a warehouse or similar permanent or semi-permanent building. We set up all the details to fit customers needs. We have collected all the most essential features to this tool to make designing experience fast and smooth. We always tailor the tool to match the customer’s products and features. We have gathered all the essential features to this design tool to make it easy and inspiring to design...
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  • 13
    KONFIGEAR 3D Product Configurator
    KONFIGEAR’s 3D Product configurator (CPQ) allows customers to personalize your products to their hearts’ desire. With real-time visualisation and feedback, your customers can view the product and the selected options in 3D and even in augmented reality and virtual reality! Using product configurators for ecommerce helps B2B websites. Industrial firms find that highlighting services and products is simpler when employing quality 3D product customizer. Are you manufacturing custom parts...
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  • 14
    VividWorks

    VividWorks

    VividWorks

    We help retailers, manufacturers and designers create a premium online experience with a true-to-life product representation in fully viewable 3D. Our platform works with any eCommerce and any device with a browser. It can support any product type with unlimited product combinations. Make your online selling like real. Accurately display your entire product portfolio, and showcase all available product variants in real-time in true 3D. Let customers see the product in 4K resolution, rotate...
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  • 15
    ARitize Decorator
    ARitize Decorator allows customers to place 3D versions of products into provided templates or an uploaded version of their own space. By previewing these true-to-scale products in their home and seeing what best fits, customer confidence soars and they’re more likely to make a purchase! 61% of consumers prefer to shop with retailers that offer AR experiences that allow them to envision how products look in their home before hitting the purchase button. Show customers they're not missing out...
    Starting Price: $299 per month
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  • 16
    INHAABIT

    INHAABIT

    INHAABIT

    INHAABIT’s high quality AR + 3D Product Configurator platform lets customers engage with your products like never before. Our industry leading platform enables you to showcase ultra-realistic digital products and assets for use across all areas of your digital campaigns. From Instant AR to product configuration, we’ll help you leap ahead of your competitors. Augmented Reality increases purchase confidence by allowing customers to visualise your products, directly in their home. By showing...
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  • 17
    Rubens

    Rubens

    Roomle

    Rubens meets the customer's need for individualization with the option of configuring products live in 3D - with automated 4k renderings if required. For all sales channels online and stationary, interface-based, for all furniture categories. At the same time, Rubens provides a complete, real-time priced item list for each individual configuration. Your company is selling physical products? Rubens is your tailor made solution! Configure furniture in all details, ready for immediate production...
    Starting Price: €120 per month
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  • 18
    ARitize 3D Configurator
    Over the last few months, research has shown that people are willing to pay up to 20% more for customization to truly make the product their own. Overcome inventory wait times and increase the speed to market by showcasing all your product variations online. Increase your online conversion rate by 250% and decrease returns with dynamic 3D/AR, leaving your customers happier with their personalized product. ARitize is a mobile app that lets you and your network see 2D objects as 3D by using...
    Starting Price: $6.67 per model per month
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  • 19
    Levit3d

    Levit3d

    Levit3d

    Improve your sales by increasing customer engagement online/offline with 3D/AR product experiences in AR/VR/mobile/PC devices. Enable businesses, content creators, and marketers to create 3D/AR personalized product experiences blazing fast. Empower your customer to customize products throughout their purchase journey with all kinds of product variants. Get a 4x increase in customer engagement with a next-generation B2B product showcase. Allows B2B businesses to showcase customized products...
    Starting Price: $99 per month
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  • 20
    WP Configurator

    WP Configurator

    WP Configurator

    The most intuitive way to Customize products with WordPress. Imagine any product, which you can offer your customers, to configure according to their requirement. With WP Configurator Plugin infinite possibilities at your fingertips. The ‘Hyper Personalization’ has arrived; discover the full-featured Product Configurator on WordPress.
    Starting Price: $79
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  • 21
    CREALIS

    CREALIS

    ORISA Software

    CREALIS® CPQ optimally brings together the customer’s individual requirements and the company-wide product knowledge. The generic concepts used allow for a variety of content and technical application scenarios. Guided selling or modular configurator? CREALIS® CPQ offers a configuration to match every requirement. The configurator acts as an online sales consultant, virtually taking the user by the hand and asking questions about his/her requirements and wishes. Once the customer requirement...
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  • 22
    Materialo

    Materialo

    Elecosoft

    Materialo has a range of cutting edge technology features to create realistic visualisations for room interiors. Combine the latest technology with industry materials and product catalogues for both retail and online displays. The Artificial Intelligence (AI) feature visualises flooring from your catalogue in any customer room photo in just three seconds. Simply take a photo of the room, upload and watch the photo transform. The tool automatically recognises floor area and simulates the new...
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  • 23
    360 Product Viewer

    360 Product Viewer

    360 Product Viewer

    World’s best 3D Visual Product Configurator. Fully web-based and works with any eCommerce platform or Website. Magento, Wordpress or WooCommerce, or any other. And works on any device, in any browser. With clients from Australia to the United States, we are truly the world leader in product configuration and Configure, Price Quote (CPQ) solutions. The Designtool makes designing with 3D models possible. Design your ideal room or office. Or any other space with your products. With over 50...
    Starting Price: $150.00/month
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  • 24
    Ocavu

    Ocavu

    Ocavu

    Ocavu combines pioneering 3D/XR/AR creation and its publishing toolkit with a best-in-class Web3 suite to help brands and fans own and monetize their communities across both the blockchain and web. Ocavu Studio is your infrastructure and portal to create, manage, and deploy 3D and AR experiences. Unlock your brand and product storytelling with all the tools and resources in a single location. Ocavu leverages in-house and global partners to create world class 3D models of appliances to...
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  • 25
    Cylindo

    Cylindo

    Cylindo

    Top furniture retailers and brands use Cylindo’s platform to support all of their 3D experiences and 2D product visualization needs, which leads to converting more customers. Enjoy superior quality product visuals and super fast turnaround time on any scale with our automated delivery pipeline. Let us do the heavy lifting. Our rendering technology transforms simple product data into 3D photorealistic content that can be easily leveraged anywhere: product configurators and feeds, AR...
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  • 26
    Tailor-i

    Tailor-i

    Textronics

    ... be categorized and stored as checks, stripes, and structures, with the help of our customization tools. This online tailor store combines the configurator, measurement module and payment gateway. It enables e-commerce for your online tailor store as well.
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  • 27
    ShapeDiver

    ShapeDiver

    ShapeDiver

    Go beyond a simple online configurator and create a truly powerful online co-design application. Visualize complex products in 3D. Improve conversion rates. Generate production files in a few seconds. Completely eliminate human error. Rhinoceros 3D and Grasshopper are powerful tools used by hundreds of thousands of professionals around the world. ShapeDiver provides the right features and scalable infrastructure to help you transform your Grasshopper files into powerful cloud applications....
    Starting Price: $125 per month
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  • 28
    Roomle

    Roomle

    Roomle

    Let your clients customize products in different colors or materials in outstanding 3D quality and digitally try any option live before they buy. Roomle´s AR functionality enables a seamless experience without the need for an app. The solution can be easily embedded on any website. Make sure end consumers will be able to visualize and customize the actual product in every variation they buy and increase purchase confidence. Lively imagination drives purchases. The combination of 3D product...
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  • 29
    P'X5

    P'X5

    Perspectix

    Many manufacturers now rely on systems that support configuration, pricing and quotation (CPQ), such as the P'X Industry Solution from Perspectix. They combine interactive 3D technical configuration, layout planning and visualization with costing, bill of materials and quotation generation to meet customer requirements. This effectively reduces the workload of the sales organization; trading partners and foreign organizations can access product information more easily. Design and product...
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  • 30
    Infor CPQ
    Improve the visual buying experience for your customers. Provide your customers with a visual selection experience during their research and engagement. Sales channels will gain a competitive advantage and accelerated path to conversion. And you’ll be able to sell products quicker by eliminating costly errors and duplication of effort, while speeding up the sales cycle. Drive interest generation through fulfillment with a single solution across the enterprise. Grow the number of opportunities...
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