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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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22 Products for "customer" with 2 filters applied:

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  • 1
    Google Compute Engine
    Compute Engine is Google's infrastructure as a service (IaaS) platform for organizations to create and run cloud-based virtual machines. Computing infrastructure in predefined or custom machine sizes to accelerate your cloud transformation. General purpose (E2, N1, N2, N2D) machines provide a good balance of price and performance. Compute optimized (C2) machines offer high-end vCPU performance for compute-intensive workloads. Memory optimized (M2) machines offer the highest memory...
    1,147 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 3
    ManageEngine Applications Manager
    ... of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 4
    Kasm Workspaces

    Kasm Workspaces

    Kasm Technologies

    Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm uses our high-performance streaming and secure isolation technology to provide web-native Desktop as a Service (DaaS), application streaming, and secure/private web browsing. Kasm is not just a service; it is a highly configurable platform with a robust developer API and devops-enabled workflows that can be customized for your use-case, at any scale. Workspaces can...
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    125 Ratings
    Starting Price: $0 Free Community Edition
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  • 5
    ORBIT VirtuaControl
    ORBIT VirtuaControl guarantees the availability of all applications in the physical or virtualized IT infrastructure and controls user behavior. Clearer desktop, more efficient collaboration. Monitoring of company software and user load. Central delivery and management of all applications. Security against unprofessional intervention. Saving time when managing user environments. At ORBIT, our service team is at the forefront of making sure that our customers’ IT runs reliably. Long-term service...
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  • 6
    AWS Nitro Enclaves
    AWS Nitro Enclaves enables customers to create isolated compute environments to further protect and securely process highly sensitive data such as personally identifiable information (PII), healthcare, financial, and intellectual property data within their Amazon EC2 instances. Nitro Enclaves uses the same Nitro Hypervisor technology that provides CPU and memory isolation for EC2 instances. Nitro Enclaves helps customers reduce the attack surface area for their most sensitive data processing...
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  • 7
    Flexiant Cloud Orchestrator
    To sell cloud, you lease your virtualized infrastructure, ease and track cloud usage within a customer organization and find new routes to reach the largest cloud market. A cloud business won’t scale without a completely automated billing process. A prerequisite for success is the ability to bill and take payments based on accurately measured consumption data. Flexiant Cloud Orchestrator includes a fully integrated billing system for your fastest go-to-market opportunity. Integrating Flexiant...
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  • 8
    Heroix Longitude
    At Heroix we believe in delivering technology that simplifies IT monitoring – helping our customers save time and money. With decades of history in the system management marketplace Heroix understands what it takes to deliver elegant yet powerful IT solutions. Longitude, our all-inclusive agentless monitoring solution, encompasses the entire technology stack: from physical to virtual to cloud, from network to server, and from IT infrastructure to application. Longitude is currently...
    Starting Price: $495/Annually
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  • 9
    Nomadesk

    Nomadesk

    Nomadesk

    Business File Sharing & Synchronization software that allows your professional customers to edit, share, synchronize and secure files from anywhere, online and offline! Nomadesk creates encrypted, virtual hard drives on your computer – “Vaults”. Place your files in a Vault and they are automatic. Retention of multiple versions; cloud-based trashcan, datacenters in Brussels and Frankfurt. Your files are made accessible via any smartphone, tablet; encrypted cache with remote wipe.Invite others...
    Starting Price: $7.50 per month
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  • 10
    FlexiHub

    FlexiHub

    Electronic Team, Inc.

    FlexiHub is a software as a service for redirecting all types of USB devices over the network and accessing remote USB devices over the Internet. It is a subdivision of Electronic Team, Inc. and has remained the flagship product since it was presented in 2014. FlexiHub is a convenient software service for individuals, small teams, and major organizations that supports all of the major connection protocols: * TCP/IP * UDP * RDP FlexiHub is a cross-platform solution that is capable...
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    9 Ratings
    Starting Price: $159.99 per year
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  • 11
    NetOcean

    NetOcean

    Cavisson Systems

    ... and performance characteristics of back-end systems and third party applications – needed by development and testing team, and make these characteristics available within test environment. Besides this, NetOcean allows customization of responses for the simulated service/s along with applying boundaries or error conditions.
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  • 12
    LynxSecure

    LynxSecure

    Lynx Software Technologies

    LynxSecure® is a programmable processor partitioning system that uses hardware virtualization capabilities to isolate computing resources. Its unique least-privilege design and fine-grained distributed resource control model serves as the foundation to the Lynx MOSA.ic™ Modular Development Framework. To earn the trust of our customers, partners, and stakeholders in the creation of innovative software platforms that cost-, risk- and time-reduce the development and deployment of safe, secure...
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  • 13
    Serial to Ethernet Connector

    Serial to Ethernet Connector

    Electronic Team, Inc.

    Serial to Ethernet Connector is a stable software product developed by Electronic Team Inc. and has been available commercially for over a decade. The application lets you create multiple virtual COM ports on a machine with no physical serial interfaces. This virtual serial port redirector enables you to access the functionality of multiple remote serial devices over the network. You system’s capabilities are the only limit on the number of virtual ports you can create with this COM port...
    1 Rating
    Starting Price: $259.95/1 machine at a time
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  • 14
    Cisco Plus
    ... infrastructure management to business outcomes. Cisco Plus makes it simpler for customers to acquire and manage Cisco solutions. Cisco Plus offers data center networking, bare metal computing, Edge computing, virtualization services, and VDI.
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  • 15
    IBM Cloud Secure Virtualization
    Ensure the security of your workloads, simplify regulatory compliance, and guarantee data sovereignty with IBM Cloud Secure Virtualization. A trusted cloud infrastructure must be able to answer these questions for corporate oversight, security, and compliance. A customer wants to create an environment where administration, workload execution, and data access are constrained to a particular geo-location with full audit capabilities. During deployment, identify the firmware configurations you...
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  • 16
    Microsoft Dev Box
    Microsoft Dev Box is a cloud service that provides developers with secure, ready-to-code developer workstations for hybrid teams of any size. Microsoft Dev Box empowers developers to focus on the code only they can write, making it easy for them to access the tools and resources they need without worrying about workstation configuration and maintenance. Dev teams preconfigure Dev Boxes for specific projects and tasks, enabling devs to get started quickly with an environment that’s ready to...
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  • 17
    VirtEngine
    ... to launch from thousands of pre-packaged applications with scaling, monitoring, and management tools. Add new applications to the marketplace for your organization to utilize, or launch custom applications in a few clicks. Save your money, go OpenSource. We give back to the community, that includes you or anyone capable of carrying their own installations and technical enough to support themselves.
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  • 18
    Nerdio
    ... of up to 75% – paired with the unmatched security of Microsoft Azure and expert-level Nerdio support. Nerdio Manager for MSP is a multi-tenant Azure Virtual Desktop and Windows 365 deployment, management, and optimization platform for Managed Service Providers that allows for automatic provisioning in under an hour (or connect to an existing deployment in minutes), management of all customers in a simple admin portal, and cost-optimization with Nerdio’s Advanced Auto-scaling.
    1 Rating
    Starting Price: $100 per month
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  • 19
    Virtuozzo

    Virtuozzo

    Virtuozzo

    Virtuozzo, is a global leader in alternative cloud enablement, providing unique, purpose-built software which enables infrastructure and platform solutions to over 600 service providers around the world. Performance, flexibility, and ease of use define the product line up. Our partners can quickly, cost effectively and profitably create alternative private, public, hybrid or multi-clouds, rivalling those from major cloud providers, but with greater ROI, and customization. Service providers...
    1 Rating
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  • 20
    Delphix

    Delphix

    Perforce

    ... Privacy Act. In addition, Delphix helps companies sync data from private to public clouds, accelerating cloud migrations, customer experience transformation, and the adoption of disruptive AI technologies. Automate data for fast, quality software releases, cloud adoption, and legacy modernization. Source data from mainframe to cloud-native apps across SaaS, private, and public clouds.
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  • 21
    HyperIP

    HyperIP

    NetEx Software

    ... than 20 years. NetEx HyperIP WAN optimization virtual appliance software meets the data protection and movement (file transfer) requirements for hundreds of the most progressive and demanding organizations in the world. NetEx customers range from small to medium businesses, mid-tier companies, small to medium enterprises and enterprise-class companies. These include government, financial services, airline, telecommunications, health care, real estate, and many other industry segments.
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  • 22
    Workspot

    Workspot

    Workspot

    Forget everything you know about VDI. Workspot’s turnkey, SaaS cloud PC platform gives IT teams the ability to easily deploy and manage virtual desktops, GPU workstations and applications around the globe, with performance users love. Enable your users to access their cloud desktop from any device, anywhere with our enterprise cloud PC platform. Easily integrate with your custom Windows 10 images, applications, security stack and processes to streamline how you work. Receive predictable, flat...
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