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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    TeliportMe

    TeliportMe

    TeliportMe

    Add images, audio, videos and fully customize the look and feel of your tours. You can customize the experience of your tour. Share virtual tours and 360 content privately with clients. Pick and choose who can view your tours. Use our world class editor to easily share or embed tours and with your logo on them. We also support a chromeless player as required by MLS to share your tour.
    Starting Price: $21 per month
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  • 2
    Wonda VR

    Wonda VR

    Wonda VR

    ...Add interactive hotspots on your 360° photos or videos and start building immersive on-boarding journeys. Create impactful project presentations to share with your team or customers, on-site or remotely. Share your experiences on any website or LMS with secured access by users or domain names. Integrate with your organization existing user authentication and secured device management solutions.
    Starting Price: $350 per month
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  • 3
    FLOORFY

    FLOORFY

    FLOORFY

    FLOORFY will automatically generate the 3D virtual tour, property scaled floor plan, commercial HD photographs, videos and more! Allowing you to focus your time on what matters most: your customers. With our app you will virtualize your listings and become a super real estate agent visiting properties from anywhere. Imagine sharing a video-call link and being able to interact live with your clients into the property, taking meassures to check if the forniture fits, showing the neighberhood through Gmoogle maps and Streetview... ...
    3 Ratings
    Starting Price: €29 per month
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  • 4
    3D Twin

    3D Twin

    3D Estate

    ...Virtual tours and 3D projections for all apartments in the investment, for the presentation of apartments online and on any device, Europe's largest supplier of 3D materials for developers. It is the first interactive online mock-up on the market for the presentation of entire investments. Increase the potential of sales leads – customers who use walks are seven times more likely to contact salespeople.
    Starting Price: $10000
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  • 5
    VPiX 360
    ...VPiX was ranked 214th BEST Company in America by Entrepreneur Magazine. For the third straight year, VPiX is recognized as an innovator in the Virtual Reality (VR) space, providing businesses with customized, on-demand AR, MR, and VR Software as a Service (SaaS) platforms.
    Starting Price: $279.00/month for 100 projects
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  • 6
    Roundme

    Roundme

    Roundme

    ...Showcase your virtual tours in VR mode right from the browser. Embed Roundme panoramic tours on other websites. Change the default Roundme logo to your or your client's. Customize embed appearance, create reusable interface layouts. Roundme embeds work great both on mobile and desktop.
    1 Rating
    Starting Price: $8.25 per user per month
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  • 7
    SeekBeak

    SeekBeak

    SeekBeak

    ...SeekBeak is a toolkit which offers unparalleled control of 360º and flat images, virtual tours, and audience data. Create unique interactive experiences, track what’s working, and customize our platform to fit with your brand. Take bookings, gather contact/registration information, create surveys, generate hot leads, and capture any data that you need, using our fully featured Form Designer. Unlisted Content, SSL encryption, Whitelisted Domains, Paywalls, Password Protected Content & Two Factor Account Logins. We offer the best support in the business, with response times that will make your head spin.
    1 Rating
    Starting Price: $14 per month
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  • 8
    ViewMake

    ViewMake

    TourMake

    ...It is possible to synchronize the work with the Viewmake platform to give the projects greater visibility, share them with a wider audience, secure them on an external source other than the smartphone and thus also use all the functions of our platform, including the desktop the eventual customization of the tour with interactive hotspots. Viewmake An easy-to-use tool that allows you to create 360-degree virtual tours, without
    1 Rating
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  • 9
    DiveIn Studio

    DiveIn Studio

    DiveIn Studio

    DiveIn Studio is user-friendly software to create, edit, and share 360° virtual tours. To guarantee fully immersive experiences, you can add hotspots such as navigation, image, link, documents, among others. Each tour has a unique link that allows you to share it with everyone! Tours can be shared directly from your account to your social media platforms and can be easily sent to your email marketing campaigns. All tours will be hosted in the DiveIn cloud and can be embedded in your...
    Starting Price: $10/month
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  • 10
    Zillow 3D Home
    Make your listing pop with Zillow 3D Home® tours. Want to give people a reason to stop and look around? Use the Zillow 3D Home® iOS or Android™ app to add virtual tours to any listing for free. Download the app and upload tours to as many listings as you want, it costs nothing. You or your photographer can use a supported iPhone®, Android smartphone or 360-degree camera to capture panoramas, and then let the app do the rest. Listings with a 3D Home tour got, on average, two times the amount...
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  • 11
    Kuula

    Kuula

    Kuula

    ...Build Virtual Tours that will impress your clients, generate leads and boost sales! Ranked #1 in the US. Try it for free today! Our editor is simple but packed with powerful features. You can create unlimited tours, add labels, custom hotspots, nadir and zenith patches, background audio, interactive cards and floor plans. Create beautiful 3D 360 tours that your users won't easily forget! Kuula offers the smoothest and most efficient 3D 360 Virtual Tour player on the web. Perfect to the last detail. Virtual Tours are a great way to increase user engagement. ...
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    12 Ratings
    Starting Price: $20/month
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