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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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22 Products for "customization" with 2 filters applied:

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  • 1
    DecisionLink ValueCloud
    The ValueCloud® provides the repository and architecture to store and process important customer value data, translating it into valuable insights and ultimately assets that can be shared and leveraged across the enterprise by product managers, marketers, sales people, value engineers, professional services teams and customer success/renewal teams. Customer value is the missing link and next logical evolution in Customer Relationship Management because true customer relationships are entirely dependent on Value. ...
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  • 2
    Mainstay Advisor Value Platform
    Mainstay’s end‑to‑end Advisor Value Platform delivers an integrated suite of marketing, sales, and customer success tools designed to quantify and communicate the business value of your solutions throughout the customer lifecycle. The Marketing Value Advisor offers a self‑serve ROI and assessment tool that integrates seamlessly with marketing automation platforms and supports custom-branded UI to generate high‑quality leads via interactive calculators.
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  • 3
    Shark Finesse

    Shark Finesse

    Shark Finesse

    Shark Finesse is an AI‑powered value engagement platform that standardizes and simplifies the creation, management, and delivery of customer‑focused business cases across the entire sales cycle. Its flagship SharkSense AI engine automates the groundwork of value engineering by mapping relationships between your solution offerings and desired customer outcomes, then guiding collaborative sessions that bring clarity and speed to business case development. Delivered as an enterprise‑grade cloud application with a simple, intuitive web interface, Shark supports marketing, pre‑sales, sales, and customer success teams in real time, on desktop, tablet, or phone, even offline, so customer conversations stay focused on measurable ROI rather than spreadsheets. ...
    Starting Price: $3,287.47 per year
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  • 4
    LeveragePoint

    LeveragePoint

    LeveragePoint Innovations

    ...By clearly communicating the quantified value of their offering from the very first meeting, B2B sales teams can realize higher profits, improve their win rates, and reduce sales cycles for new and existing products. Give reps confidence in talking the customer’s language by addressing relevant business like issues, showing financial results, and accessing the best content for the customer.
    Starting Price: $38 per user per month
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  • 5
    Csmart Customer Value Management (CVM)

    Csmart Customer Value Management (CVM)

    Covalense Digital Solutions

    Csmart CVM is an AI-powered platform that empowers telecom operators and enterprises to maximize customer lifetime value through data-driven personalization and engagement. It harnesses AI/ML analytics and generative AI to understand behavior, predict needs, and deliver tailored promotions, loyalty rewards, and content across WhatsApp, email, SMS, and more. Key features include: Smart rewards & gamification to boost retention Omnichannel campaigns with personalized offers Behavioral intelligence for predictive targeting Campaign precision via AI-driven insights Configurable loyalty programs for unique customer needs With seamless integration into CRM/BSS systems, Csmart CVM transforms marketing into a revenue engine—enhancing engagement, reducing churn, and driving sustainable growth.
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  • 6
    Cuvama

    Cuvama

    Cuvama

    Cuvama is a customer value discovery and value selling platform that helps B2B teams shift from pitching products to selling measurable business outcomes. It codifies your unique value proposition into a dynamic, expert-guided framework, then equips every seller to run real‑time, collaborative discovery sessions that link individual customer challenges directly to quantifiable impact.
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  • 7
    Poggio

    Poggio

    Poggio Labs

    Poggio is an AI-powered platform designed to provide tailored, executive-level points of view (POVs) for every account, enabling go-to-market (GTM) teams—both people and AI agents—to engage smarter and win faster. By transforming manual research into scalable account intelligence, Poggio helps sales teams spend more time solving customer challenges and less time researching. The platform standardizes messaging across all customer-facing roles, aligning everyone to speak the customer’s language and confidently lead with value. Poggio integrates seamlessly with your value frameworks, ensuring consistent use of case studies, battle cards, and sales methodology. Trusted by revenue leaders, the platform accelerates revenue growth by helping teams show up as strategic partners rather than vendors. ...
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  • 8
    Ibbaka

    Ibbaka

    Ibbaka

    Ibbaka is a Customer Value Management platform that empowers B2B SaaS teams to win bigger deals, retain more customers, and set prices that reflect true product impact. At its core lies the Value Model Generation Agent, which uses AI to build and validate a bespoke value model from customer interviews, existing data, and synthetic benchmarks. Working in tandem with pricing agents and expert guidance, this value model becomes the single source of truth for experimentation and optimization of pricing strategies. ...
    Starting Price: $4,900 per year
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  • 9
    Aomni

    Aomni

    Aomni

    Aomni is an AI sales assistant that eliminates the tedious manual work holding back sales teams. It automates repetitive sales tasks like account research, content creation, and data entry through AI customized for each customer's unique business. This enables sales reps to focus on high-value selling activities that drive deals and revenue growth. Specifically designed for strategic B2B sales teams selling to enterprise and mid-market customers, Aomni trains an AI assistant on customers' products, services, and methodologies to streamline their existing workflows. ...
    Starting Price: $10 per month
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  • 10
    Ecosystems

    Ecosystems

    Ecosystems

    Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sales to customer success, providers leverage Ecosystems to quantify and align with customers on the business value being delivered. Through AI-driven analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations are transformed into a centralized cloud asset for improved decisions throughout the organization. ...
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  • 11
    DIVACS

    DIVACS

    DIVACS

    ...Utilize our powerful value analysis solution tailored for your business to improve planning accuracy and drive key information like competition, and customer/vendor comparison, ensuring consistent and scalable growth. Understand your business better with our customer/vendor maturity curve, ICP/IVP analysis, and customer/vendor journey. We're pioneering a revolutionary approach to bridge the gap between buyers and vendors.
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  • 12
    Zebrafi

    Zebrafi

    Zebrafi

    Give your sales team and prospects the benefit of a guided selling journey. Each Zebra module is part of an overall strategy to guide your team to the prospects and customers where your solution delivers the most value. Zebra Scoring is a unique way to qualify opportunities upfront and throughout the sales cycle. Are requests for resources such as solution and demonstration experts, access to R&D, sales and executive management based on a measurable prioritization process? Do your VoC's organize and quantify all the ways your solution creates value? ...
    1 Rating
    Starting Price: $2500/month
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  • 13
    Minoa

    Minoa

    Minoa

    Minoa is the platform that helps B2B SaaS companies sell value, create better deals, and maximize their revenue potential. It empowers teams to work more closely with customers and maximize their revenue potential. Collaborate with your prospect to build effective value cases. Accelerate your deals and increase conversion rates by streamlining value conversations. Maximize your revenue potential and help customers realize the full value of your product. Easily create flexible deals and get them approved quickly. ...
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  • 14
    Fluint

    Fluint

    Fluint

    Fluint is an AI‑powered deal acceleration platform that prevents mid‑funnel stalls by generating tailored, account‑based documents—business cases, executive summaries, mutual action plans, post‑demo emails, and MEDDICC notes—in under 60 seconds, all voiced in each customer’s language. It offers a library of proven frameworks or custom uploads and consolidates call transcripts, meeting notes, and CRM data to craft context‑rich content, automatically highlights discovery gaps, updates living documents with new insights, and provides a collaborative deal room for champions via shareable, branded workspaces. ...
    Starting Price: $70 per month
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  • 15
    ValueCore

    ValueCore

    ValueCore

    ...By aligning sales methodology with data-driven storytelling, ValueCore enables reps to confidently defend pricing and accelerate revenue growth. The platform supports teams across sales, marketing, and customer success by standardizing value messaging and providing analytics on where value efforts succeed or need improvement. With a focus on dynamic, persona-based ROI tools, ValueCore helps teams show up as trusted strategic partners rather than just vendors. Easy to implement and backed by best practices, the platform turns value selling into a competitive advantage.
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  • 16
    Mediafly

    Mediafly

    Mediafly

    ...Benefit from our deep expertise across a wide variety of revenue challenges – all with the convenience of a single partner. Choose from any of the individual solutions or combine as many as you need to succeed. Watch as our proprietary Energy Score, customized for you, analyzes and predicts outcomes. Know exactly where to inspect and dedicate resources so your team is focused on the fastest proven path to predictable revenue growth.
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  • 17
    Symbe

    Symbe

    Symbe

    ...It automates the creation of standardized, data‑driven templates that map buyer needs, surface pain points, and quantify the cost of inaction to create urgency. By aligning solutions to customer priorities from day one and empowering champions with clear, shareable cases for stakeholders from finance to the C‑suite, Symbe accelerates sales cycles and boosts win rates without sacrificing pipeline volume. Integrated analytics and collaboration features standardize best practices across reps, while SOC 2 Type II certification and GDPR compliance ensure a secure, scalable rollout for global teams.
    Starting Price: $98 per month
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  • 18
    Prezentor

    Prezentor

    Prezentor

    Prezentor users have improved their sales dialogue and buyer engagement by high margins. Prezentor users increase their immediate sales in meetings. Prezentor users have happier customers that stay with them longer. Listen to why sales and marketing organizations all over the world choose to transform their sales with Prezentor. Individuals or teams that want to align and streamline content and work with a more personalized and engaging sales dialogue. Work with shareable centralized content. Guided personalized selling experiences with usage and buying intent insight. ...
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  • 19
    Value Viewpoint

    Value Viewpoint

    Value Viewpoint

    ...Sales reps can instantly produce personalized, one‑page executive reports tailored to prospect pain points, boosting response rates by up to 400% and shortening sales cycles by an average of 60%, then seamlessly convert these mini‑cases into full collaborative value assessments with customers. Through a simple three‑step workflow of data ingestion, AI‑powered ROI modeling, and executive report creation, the platform supports industry research, benchmark analysis, financial modeling, hypothesis‑driven discovery, business process management, and graphic‑rich report design within a single interface. Six core capabilities accelerate conversion, build trust with data‑driven insights, increase deal sizes by illustrating alternative solution costs, and differentiate offerings via unique value propositions.
    Starting Price: $199 per month
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  • 20
    Xfactor.io

    Xfactor.io

    Xfactor.io

    ...Across revenue predictability, sales performance, and growth optimization, the platform delivers daily visibility into the revenue cycle, root‑cause diagnosis of data quality issues, predictive analytics that assess target achievability and risks, AI‑driven segmentation to define ideal customer profiles, automated planning scenario simulations, and dynamic resource allocation to capitalize on high‑performance areas.
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  • 21
    ROI-Calc

    ROI-Calc

    ROI-Calc

    ROI-Calc is a suite of custom online ROI and TCO calculators designed to win deals by proving the measurable business value of your products or services. These calculators instantly transform user inputs into actionable insights and tailored recommendations, generate branded PDF reports and business cases with clear impact metrics, and prompt next steps or calls to action.
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  • 22
    Pitcher

    Pitcher

    Pitcher

    ...Close the feedback loop in your marketing and sales operations and increase effectiveness. It’s your all-in-one edetailing and closed-loop marketing solution to help you execute your strategy. Elevate your HCP interactions and better engage your customers with targeted, personalized content. Close the loop in your commercial operations with innovative technology accessible at the click of a button, from home, in the office, and on the go. Pitcher offers different paths and capabilities tailored to specific needs and different requirements of commercial reps, MSL or KAM.
    Starting Price: $20 per user per month
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