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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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742 Products for "customization" with 1 filter applied:

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  • 1
    Bokun

    Bokun

    Bokun

    Sell on as many channels as you want, reaching customers from all around the world to book their tours and activities with you. Increase your efficiency and manage your business operations all in one place so you can save time and delight your customers. Explore opportunities for you to grow your distribution, increase your productivity, and build new revenue streams for your business.
    735 Ratings
    Starting Price: $49 per month
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  • 2
    TablesReady

    TablesReady

    Table's Ready, LLC

    Streamline your customer flow with our SMS-powered waitlist, reservations, and queue management app for restaurants, health care providers, and many other businesses. * Customers can add themselves to your list via an embeddable widget, web page, or SMS message. Or you can turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more
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    85 Ratings
    Starting Price: $59/month
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  • 3
    SimplyBook.me

    SimplyBook.me

    SimplyBook.me

    ...SimplyBook.me provides a booking website (or if you already have a website, you can add the booking solution as a widget) so that the clients can go online and book, change or delete a booking themselves. You can also accept bookings via Facebook, Instagram or directly from your Google Profile. Following are our 15 most popular custom features: 1. Intake Forms 2. Accept payments (online & onsite w. Tap to pay) 3. Deposits 4. Facebook/Instagram integration 5. Google My Business integration 6. Coupons & Gift cards 7. Product Sales 8. Membership 9. Classes 10. Packages 11. Tickets 12. Related Resources 13. Video Meetings 14. Instagram photo gallery
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    20 Ratings
    Starting Price: $9.90 per month
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  • 4
    HiJiffy

    HiJiffy

    HiJiffy

    All-in-One Communication Platform for Hotels Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels
    Starting Price: € 149.90 /month
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  • 5
    chatlyn

    chatlyn

    chatlyn

    Communicate with your customers on the channels they prefer. Whether it’s a reservation, concierge, room service, etc. – no message is lost and at the same time assigned to the right team in our ticketing system. The server location and storage of your customer data meet the latest standards. So you can communicate with your customers with peace of mind. Your team is on the road a lot?
    Starting Price: €49 per month
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  • 6
    Howazit

    Howazit

    Howazit

    ...Howazit business logic engine enables advance customizations capabilities through the entire customer journey.
    Starting Price: $150/month
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  • 7
    Medallia Concierge
    ...Communicate and solicit feedback from across channels – from SMS to web chat to Facebook Messenger and other apps wherever your customers are, and identify opportunities to improve experiences as they unfold. Directly connect this data with the most commonly used CRM solutions, and customer service tools. And with Medallia's advanced segmentation capabilities, customer data can be utilized to design brand-differentiated services for each customer segment.
    Starting Price: $179 per month
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  • 8
    MyGuestlist

    MyGuestlist

    MyGuestlist

    ...Integrate your existing tech or data systems for complete data consolidation and a global source of truth for your customer information. The right message to the right customers at the right time. Multiple database capture mechanisms are distributed over the web, social, mobile, and the real world. Advanced Rules & Triggers govern when a customer hears from you and interacts accordingly. Multiple, blendable mechanics available for creating the world's best custom campaigns.
    1 Rating
    Starting Price: $200 per month
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  • 9
    Benbria Loop
    Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement.
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  • 10
    TourOpp GO

    TourOpp GO

    TourOpp

    ...Engage with customers even before they arrive and get them excited with pictures and videos.
    Starting Price: $99 per month
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  • 11
    Hotefy

    Hotefy

    Hotefy

    Hotefy customers have reported a increase in the quantity and average rating of reviews provided by their customers. Hotefy on-demand service reduces staff requirements in service areas, and can allow you to consolidate kitchens and outlets. Increase per customer average revenue by 30%. Some customer demographics by over 1000%. Reduce staff required to patrol service areas of the hotel.
    Starting Price: $19 per month
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  • 12
    Shore.com
    ...Shore Pay gives your customers a great selection: our mobile card reader accepts all common credit and debit cards. Your customers can also pay using Apple or Google Pay on their smartphone. Your customers can pick an available appointment 24/7 and book it on your web site, Instagram, Facebook, and even directly in their Google search. With Shore's calendar, you'll never lose track of your customer appointments and information -- even while you're on the go.
    Starting Price: $15 per user per month
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  • 13
    GuestTouch

    GuestTouch

    GuestTouch

    Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. ...
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  • 14
    EzyOnlineBookings

    EzyOnlineBookings

    EzyOnlineBookings

    Our reservation system gives you the power to design a customized online booking experience for your business website. Choose your own colors, fonts, layouts, and images to stand out amongst your competitors and offer your customers something different. Get creative and try EzyOnlineBookings today to see how online bookings can help grow your business. Online bookings is a great way to increase sales by attracting new customers and providing existing customers with a quick and easy way to book online. ...
    Starting Price: $16.60 per month
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  • 15
    Travtion

    Travtion

    Travtion

    ...It also allows them to install it on their Facebook page and attract customers from that channel. Offer Transfer services and let your customers get in and out transfers together for a seamless experience and an easier booking process. Private transfers shared and shuttles. In and out. Help your customers get to their hotel safely and to their plane on time.
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  • 16
    Rainbow

    Rainbow

    Rainbow CTM

    Do you think only OTAs can manage and communicate with their customers? We provide a very comprehensive customer info where you can capture everything about your customer including their contact details, passport details, visa details, frequent flyer miles, seat and meal preferences. Now, you will always be one step ahead to keep your customers happy! Rainbow CTM gets you all the bookings be it GDS, non-GDS sources like hotels, tours and activities, insurance and everything else in a single place so that you can follow up and close with your customers. ...
    Starting Price: $19.88 per month
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  • 17
    Carbonara

    Carbonara

    Carbonara

    ...Add a customer to the queue with a phone number and the customer receives a pre-programmed (and customizable) message confirming that the customer is on the waitlist.
    1 Rating
    Starting Price: Free
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  • 18
    Bigsib

    Bigsib

    Bigsib Technologies

    Bigsib is an Artificial Intelligence chatbot designed to facilitate continuous customer support for rental hosts. Its advanced artificial intelligence and natural language processing capabilities incorporate the host's support content and property specifics to provide tailored and accurate responses to guest inquiries. The platform serves to streamline communication, foster personalized interactions, and includes functionalities such as manual response approval, response scheduling, and automated follow-ups for enhanced efficiency in host-guest interactions.
    Starting Price: $49/month up to 3 listings
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  • 19
    OONEKEY
    ...Direct messaging with the customer. Management of external and internal maintainers. Appointment calendar. Assistance reporting and analysis. Sending push news on customer app. The only integrated system to digitize the communication and activities of your tourist facility. Technical Assistance all requests with one application. Communications with the customer via IOS and ANDROID apps.
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  • 20
    Switchfly Loyalty
    Switchfly is a travel experience platform for making memorable moments for your people. We provide high-quality travel inventory, loyalty programs, and packaging solutions to help our customers grow their relationships and revenues. Our Switchfly solutions, including customer loyalty and employee rewards and recognition, offer unique experiences for customers and help improve retention and revenues.
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  • 21
    eBusinessoft

    eBusinessoft

    eBusinessoft

    ...Boost productivity, efficiency and effectiveness. The eBusinessoft can help you optimize sales force productivity by eliminating repetitive and routine tasks associated with managing your customer. By automating processes, speeding up the sales cycle and providing up-to-the-minute account information, you can achieve more productivity while maintaining a lower cost. Automate your sales force with presetting of customer markup and credit control in a central repository. Facilitate the discovery of customers' needs faster and more accurately by providing a unified, single view of the customer.
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  • 22
    STAY

    STAY

    Stay App

    Add all the information about your services and facilities in the Digital Guest Directory and configure the Booking Systems you need. Customize your Guest App with your look & feel to reinforce your brand. With just that your app will be ready to be used by your guests. Reply to your guests’ requests, send direct messages to inform them and analyze the data to make better decisions for your hotel. Provide them with an easy to use app with real time information which they can use to comfortably manage anything they need during their stay. ...
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  • 23
    VIKING

    VIKING

    VIKINGbookings

    The VIKING booking engine is unique because it lets you sell multiple sessions to your customers upon booking. Direct your customers to the payment page when they hit the ‘Book now’ button. Charge a deposit or the full sum. An account is made for the customer after the booking. They are redirected to their account and are now able to schedule and reschedule multiple lessons from their account. Your customer can now sign the waiver from his account or from the booking confirmation email he received. ...
    Starting Price: $50 per month
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  • 24
    Advensure

    Advensure

    Advensure

    Customize your form, create private events for custom payments and send invoices to sell, sell and sell. No more pen and paper management. Take your entire business online and manage it all from anywhere.
    1 Rating
    Starting Price: $9 per month
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  • 25
    Getbooking.io

    Getbooking.io

    Getbooking.io

    ...Initiate refunds easily from your own website with the option for a full or partial refund amount. Track all your appointments and payment information within our easy to use admin panel. You can customize the look and feel to match your brand to offer your customers a consistent experience. Add your staff to the website so your customers can select specific staff members for their service. Adjust the amount of buffer time between bookings to account for any prep needed.
    Starting Price: $49 per month
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  • 26
    Tiqy Pro
    ...It is built for tour and activity operators who want to accept reservations in their office, through their agencies, from their website, or from their social media accounts! Let your customers book online from your website, social media, marketing emails or chat programs. Your customers can receive automatic booking confirmations to their email account with a printable booking confirmation pdf. Connect Tiqy Pro to your payment gateway and accept card payments with the money going straight to your bank account. Tiqy Pro is fully customisable with your brand and contact details so the customer knows they are buying direct from you. ...
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  • 27
    Glowing

    Glowing

    Glowing.io

    Some of the world’s leading luxury brands use Glowing to power their customer engagement, improve team collaboration and drive business growth. A true innovator within the industry, Glowing continues to expand global reach and presence in key cities across world to meet growing demand for its superior enterprise-class customer engagement solution, an increasingly valuable asset when maintaining today’s complex omni-channel, multi-platform environments.
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  • 28
    SEEBOOT

    SEEBOOT

    SEEBOOT

    ...In many cases, appointments are regular customers. As a customer, you want a quick and comprehensive overview when making an appointment, not only the right appointment to be found, but also the personal hair eater.
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  • 29
    Hotel Management System

    Hotel Management System

    Softrend Solutions

    Custom-made software gives you more freedom in functionalities. Other important aspects are the flexibility and the easy way software applications can be used. By using custom-made software you can really distinct yourself from the competition. Our unsurpassed customer support and team of dedicated professionals has made SofTrends Solutions today's premier choice for most business offices.
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  • 30
    Partywirks

    Partywirks

    Partywirks

    ...Offer more than just a Book Now button for parties and events. Our multi-function software allows your visitors to Inquire, Shop, Invite, Share, Learn and Pay online. Exceed your customers’ online booking expectations. Here's how our system can benefit you: Online Booking. Make it easy for your customers to reserve events with you in on, smooth process. Online Shopping. Allow your customers to buy your products online from the comfort of their homes. Lead Generation Forms. Capture the attention of your customers who aren’t ready to book right away. ...
    Starting Price: $129.95 per month
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