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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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  • 1
    PowerPRO

    PowerPRO

    Systems Support

    We understand that switching to a new transportation software can be stressful. As a trucking business, you do not want disruptions that can cause your customers and employees to feel frustrated. In addition, migrating to a new software gets even more difficult if you have third party softwares that need to be integrated with the new trucking software you’re installing. Systems Support, Inc. understands the challenges of migrating to a new software. We create a detailed plan including outlining...
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  • 2
    Trinium TMS

    Trinium TMS

    WiseTech Global

    ... its customers with improving their financial results. Trinium TMS has enabled improvements to various aspects of its customers’ operations like growing revenue and fleet size without adding internal staff, reducing equipment detention charges (Per Diem, Rail Storage, Port Demurrage), improving dispatcher and driver efficiency with mobile communications, and improving customer service with timely and accurate updates via EDI, automated email, and web tracking.
    1 Rating
    Starting Price: $20000 one-time payment
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  • 3
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
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    28 Ratings
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  • 4
    Haulk

    Haulk

    Haulk

    TMS created for the carrier’s comfort. Our car transportation app will help you focus on the main task while cutting out extras. - Streamline Staff and Fleet Management - Improve Order Tracking and Dispatcher Coordination - Easy Navigation with Our User-Friendly CRM - Set your Priorities, Tasks, and Timelines - Access Detailed Reports and Payroll Details Automate Order Processing and Invoicing Haulk has a familiar interface, which was designed with customer care and has all...
    Starting Price: $25 per driver per month
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  • 5
    Truckwin TMS

    Truckwin TMS

    CarrierNet

    Enter your basic company information like address, contact, federal ID, DOT, and MC numbers. Specify if you want automatic trip numbering and what format. Setup your Freight Billing module with Payment address and invoice numbering. Enter the Customer List. This will consist of billing, origin, and destination customers. Enter the Customer List. This will consist of billing, origin, and destination customers.
    Starting Price: $164.95/month/user
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  • 6
    Tailwind TMS

    Tailwind TMS

    WiseTech Global

    ... and provide excellent customer service. Handle quotes, orders, bills of lading, load confirmations, invoices and settlements - all from one unified system.
    3 Ratings
    Starting Price: $99/month/user
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  • 7
    Safety Audit Prep

    Safety Audit Prep

    Safetyauditprep.com

    ... fleet prices may vary). Experience simplicity with instant Electronic Federal Chain of Custody Forms (eCCF) for DOT drug and alcohol testing, a USDOT-compliant customized Workplace DOT Drug and Alcohol Testing ePolicy. Our partnership with Quest Diagnostics provides you access to thousands of Quest, in-network and non-preferred testing locations across the United States. Upload employee and company specific documents, order MVR and PSP reports, file UCR, BOC-3 and much more.
    3 Ratings
    Starting Price: $20 per month unlimited users
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  • 8
    worxTMS

    worxTMS

    worxTMS

    worxTMS is a complete Transport Management System designed specifically for small to medium-sized transport companies. It combines robust accounting features with fleet and logistics management to help businesses streamline operations, reduce costs, and boost efficiency. worxTMS lets you manage invoices, track expenses, schedule deliveries, monitor vehicles, and stay compliant—all in one easy-to-use platform. It integrates seamlessly with Xero, QuickBooks, Sage, FrontAccounting, and...
    1 Rating
    Starting Price: $9.99/Month/Unlimited Users
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  • 9
    CarrierGo

    CarrierGo

    Blume Global

    Compete with some of the largest trucking companies by digitizing your operations instantly for a low-price and easy onboarding. Collaborate with your carriers and customers in one single platform. Automate invoices and payments. Run your business smoother by digitally managing your drivers. Become the carrier of choice by delivering exceptional customer service. Receive orders on the road. Increase efficiency by digitizing manual processes. Communicate important milestones with your dispatcher...
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  • 10
    LTLMaster

    LTLMaster

    ComTech Software

    If you are in the transportation business and you're looking for a sophisticated software to automate all office tasks LTLMaster is your best choice ! LTLMaster started as a custom designed for one of our customers who couldn't find an existing solution good enough to satisfy their need. Since its inception in 2006, we have regularly worked to improve its capabilities and ease of use. Every new customer has brought value insight into our system, making it the perfect solution for any asset...
    Starting Price: $499 one-time payment
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  • 11
    Orion VIS

    Orion VIS

    Orion VIS

    ... and customer support. Cloud-based, fleet and powered assets management system. Ensure compliance with eLogs and 360° visibility. Real-time performance measurements optimizes customer satisfaction. Increase profitability. Manage your total fleet performance in real-time and get real-time positive results.
    Starting Price: $10 per month
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  • 12
    Freight Genius TMS
    Freight Genius is an enterprise-level Transportation Management System (TMS) with the most informative and effective real-time freight capabilities in the industry. It's a fraction of the cost of most big systems and empowers you to scale, improve cash-flow, and increase profits! Core features include order management, carrier monitoring, tracking, and carrier and customer portals. Our user-friendly cloud-based TMS is perfect for all-sized brokers, shippers, and third-party logistics...
    Starting Price: $99/month/user
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  • 13
    AllRide

    AllRide

    AllRide Apps

    .... AllRide has 5 products: 1. AllRide Cab - for Cab Rental businesses like ridesharing, limo, and cab services 2. AllRide Bus - for public transport, employee transport, shuttle services 3. AllRide Ebike - for scooter/bike rental businesses. 4. AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 14
    PortPro

    PortPro

    PortPro

    The most intuitive transportation management system for container drayage carriers & a customer support team that goes the extra mile. Our TMS implementation process is as painless as possible. We spend as much time as we need to properly train all employees and drivers on the system. Our easy-to-use TMS has proven to dramatically improve the operations of all container drayage carriers that use the system. We view ourselves as the “tech arm” to your team. After proper implementation...
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  • 15
    Titanwinds TMS

    Titanwinds TMS

    Titanwinds

    ... the needs of our varied customers, which is why we offer various different pricing options. The main difference between these levels is the degree of customization and support we are able to provide. The bigger the operation, the more work will be needed to create a solution fitted to your company’s way of doing business. For our Entrepreneur level clients, we are able to develop custom reports and integrations.
    Starting Price: $135 per user per month
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  • 16
    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Dynamic Biz Solutions

    Applying custom solutions to your business problems quickly, efficiently and cost-effectively yet by following PMI, ITIL and CMMI standards. We pride on traditions of excellence in engineering and service delivery tied with high customer satisfaction levels. To be the company of choice to help our clients increase their competitive edge by delivering business solutions through information technology. We emphasize clients on attaining their strategic business goals by delivering cost...
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  • 17
    Transport Pro

    Transport Pro

    Transport Pro

    At the heart of Transport Pro is an industry leading freight management system. Our TMS solution helps organize all of your customer freight and efficiently manage the drivers in your fleet. Quickly match freight with driver availability to make sure you're providing the best possible service to your customers. Our dispatch platform integrates with many common ELD providers to give you current location information, HOS status, and in-cab messaging with drivers. All of this data is compiled...
    Starting Price: $500 per month
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  • 18
    sureDispatch

    sureDispatch

    Sure Ecosystem

    ... customer profiles and manage invoicing and payments. The free mobile application, available for Android and iOS, enables users to receive assignments, update statuses, take photos, call customers and much more. From vehicle and technician productivity to customer sales, the Dispatch system offers a wide variety of tools including options to include industry specific reports.
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  • 19
    BaseTruck

    BaseTruck

    BTSoft Consulting

    First thing you need to create is the locations, drivers, and customers. After there simply have to create the containers that you want to bill the customer and you're ready. Unlike other, our software gives ease to the customer to suggest further changes to improve the functioning of the company. In the module, drivers can register each of these credits separately and shows how much of each chorer. This can also be done by both individual credits, such as payments Bills. Access any time, from...
    Starting Price: $24.99 per month
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  • 20
    TeleNav Track
    Make driving safe and enjoyable with best-in-class navigation and location-based services for precise and personalized driving experiences whether it is a daily commute, a weekend getaway, or adventures off the beaten path. Build a lasting digital relationship with your customers. Everything your customers need to enhance their driving experience – directions, entertainment, car controls, calendar, phone, commerce - are just a simple touch or voice command away. Give customers a safe...
    Starting Price: $24.99 per month
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  • 21
    INControl

    INControl

    Tracer Workflow

    INControl automates management decisions and workflows, enabling staff to work faster and error-free while implementing best practices. INControl's modules for the Logistics Industry include: - CRM (Pipeline, activities, orders, quotations) - Operations (Driver tasking, Truck checklist, E-POD on app, Scheduling, etc.) - Workshop (Job cards, Timesheets, Parts, Repairs, Maintenance) - Supply Chain (Purchasing, Inventory, Warehousing, Reverse Logistics, transport) - Support Services (Support...
    Starting Price: $75 per user per month
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  • 22
    FuelForce

    FuelForce

    Multiforce Systems

    FuelForce® is a hardware manufacturer, software developer, and system integrator with over 40 years of serving the fuel management industry by pioneering the automation of fueling systems. Procurement Options include Sourcewell cooperative purchasing contract, GSA Federal Government contract, local distributors or through the corporate office.
    Starting Price: $6000.00/one-time
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  • 23
    Axon Software

    Axon Software

    Axon Development Corporation

    Axon Software is innovative and feature-packed, specifically built for trucking companies. Axon offers a flexible set of tools that helps companies save time, increase efficiency and cash flow, and produce happier customers and staff. This includes order planning, dispatch, CRM, accounting, custom reporting, satellite tracking, real-time integration between applications, and so much more.
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  • 24
    Mandata Enterprise

    Mandata Enterprise

    Mandata Group

    For large haulage operators who need an enterprise-grade, transport management system (TMS) which can be customised to meed their individual needs. Hauliers can manage complex processes and all work types such as full load and multi-drop jobs using an integrated transport management system. Supports order entry, job planning and execution, proof of delivery and invoicing. A range of apps can be added to the system to enhance capabilities and streamline workflow including electronic POD...
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  • 25
    DeliveryMark

    DeliveryMark

    DeliveryMark

    The easiest to use, powerful, and inexpensive Delivery App on the market. Used by couriers, delivery people, truckers, messengers, brokers, and anyone making deliveries.
    1 Rating
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  • 26
    iTankDepo

    iTankDepo

    iInterchange Systems

    iTankDepo is a tank container depot software that offers an all-in-one solution for your tank container depot to manage its operations. As a specialized software solution, it focuses on addressing your pain points and enhancing operational efficiency.It handles gate moves and tank M&R in a cohesive manner. Complete tracking of tank inventory and comprehensive support for tank depot activities is provided by this tank container depots software. iTankDepo also enables you to perform activity...
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  • 27
    Crown Freight Manager

    Crown Freight Manager

    Crown Data Systems

    CFM is a powerful enterprise trucking software technology resulting in increased productivity, reduced costs, and improved service to your customers – all giving your company the competitive edge. Automated color-coded dispatch makes managing shipments and updating records easy. Dispatch screen can be instantly customized and sorted based on how you manage your dispatching operations. Shipment statuses are instantly available to your customers as updates occur in dispatch through online web...
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  • 28
    TruckerZoom

    TruckerZoom

    TruckerZoom

    TruckerZoom is the first all-in-one business management tool created specifically for the drayage industry. Easily manage every aspect of your business: track drivers and loads, manage documents remotely, monitor financials, generate real-time quotes and more. Truckerzoom handles everything from billing and financials to driver scheduling to real-time quotes for your customers. No other FCL trucking software can offer this level of control. TruckerZoom allows you to dispatch your units...
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  • 29
    TruckX

    TruckX

    TruckX

    TruckX is a leading All-In-One ELD and Fleet Management Platform for commercial fleets providing ELD Compliance, Asset Tracking, and AI Dashcam (Driver Safety) solutions. Trusted by more than 100,000 drivers, our mission is to make fleet management seamless, efficient, and backed by great Customer Support you can rely on. Whether you are an owner-operator or manager of a large fleet, we offer technology-forward solutions coupled with user-friendly software tailored to meet your unique needs...
    5 Ratings
    Starting Price: $30/month/per truck
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  • 30
    FleetMaster

    FleetMaster

    FleetMaster

    FleetMaster helps you handle requests, plan, and invoice efficiently, gain insights and manage all aspects of your operations you can possibly think of. So you can focus on what's important: growing your business. Do you want to save time and reduce costs by managing and planning your fleet better? We support your business with future-proof, cloud-based solutions. FleetMaster lets you control your assets digitally and improves your workflows. We help you offer better and faster services to your...
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