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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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18 Products for "customization" with 1 filter applied:

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  • 1
    WaiverFile

    WaiverFile

    WaiverFile

    WaiverFile is the industry leader in online waiver form software. Our focus on building beautiful, well-designed features means that our system is easier to use for both you and your customers. This means you can take advantage of all the benefits of electronically signed waivers without frustrating your customers and staff. Signing on any device from anywhere means customers can sign in advance and check in faster! Our check-in tracking and event features make verifying signed waivers far easier than searching through one huge list of everyone. ...
    2 Ratings
    Starting Price: $15.00/month
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  • 2
    aReservation
    ...Our software automates tasks, freeing you to deliver amazing experiences and scale your business. Booking Made Easy: Simplify online reservations for tours, activities, and rentals. This user-friendly platform lets customers book and pay instantly, directly on your website 24/7. Reach a Global Audience: Connect with top travel platforms (OTA's) like TripAdvisor, Viator, Expedia, Groupon, GetYourGuide, and Google, highlighting your tours and rentals to a worldwide network of potential customers. Expert Support: Our USA-based industry veterans provide exceptional customer service every step of the way. ...
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    12 Ratings
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  • 3
    aWaiver

    aWaiver

    Indexic

    ...Our online reservation management system and AWaiver software make tour bookings, rental reservations, and signing waivers quick and easy so you can focus on growing your business. From the way your customer makes their initial booking and digitally signs waivers, to how you manage all your reservations and schedule your staff, you’ll be able to experience operational efficiency and provide a better customer experience! The result? Happier customers reduced costs, and more time in your day to do the things you love!
    Starting Price: $30 one-time payment
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  • 4
    WaiverForever

    WaiverForever

    Aries App

    ...Electronic Signature Capability: Enable customers to sign waivers from anywhere, at any time, any device, their Kiosk Mode even supports offline signing. Data Security and Compliance: Securely store signed waivers and customer data with highest-level encryption, ensuring compliance with GDPR, SOC2 TYPE II, and other privacy regulations. Integration: Offering seamless connectivity with over 5,000 tools via Zapier, automating workflows and saving valuable time.
    Starting Price: $0.00 per month
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  • 5
    Byndesk

    Byndesk

    Byndesk

    Byndesk is a form builder tool for small businesses to create highly customized intake forms and consent waivers, and integrate them into the booking checkout for Square Appointments, making it mandatory for clients to fill out or sign the forms at the time of booking. Once forms have been filled out or signed, they are synced into the Square Appointments dashboard, ensuring Square remains the source of all truth.
    Starting Price: $12/month
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  • 6
    FormSwift

    FormSwift

    FormSwift

    Fill out templates to get documents for legal, tax, business, and personal needs. Then download your completed document in Word or PDF. Add text and eSignatures, erase, redact, highlight, and more. Print or download your finished document as PDF or Word. FormSwift offers many free legal documents for personal use. Personal forms typically do not involve more than two or three parties. These forms may be used to secure a transaction involving products or services, to set up a contract to...
    2 Ratings
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  • 7
    Wherewolf

    Wherewolf

    Wherewolf

    ...Easy to use and easy on the eyes, while saving time on the day. Roll out the red carpet with our custom-branded iPad app!
    1 Rating
    Starting Price: $59 per month
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  • 8
    ROLLER

    ROLLER

    ROLLER

    At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 2,600+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, Altitude, American Dream, Uptown Jungle, Flip Out, WhoaZone, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme parks, amusement parks, indoor climbing facilities, children's museums, zoos, aquariums and more. ...
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    238 Ratings
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  • 9
    Activity Messenger

    Activity Messenger

    Activity Messenger

    ...A lot of your business processes are in your head. Let them rest in Activity Messenger. By automating your communications, you save time, avoid errors and improve customer retention. Automate a marketing outreach to go out weeks before the child's date of birth. With the right timing, your organization is top of mind at the time parents are thinking about - or should be - what to do for Sophie's birthday. Wouldn't it be amazing to compile survey data to gain insights and make better decisions? But who has the time, right? ...
    Starting Price: $49 per month
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  • 10
    HelmBot

    HelmBot

    HelmBot

    Appointment scheduling, point-of-sale, staff management, marketing automation, and a whole lot more. HelmBot makes it easy for business owners to stay on top of all the complicated parts of their business in one place. HelmBot is designed to save you time and bring in extra appointments, every single day.
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    25 Ratings
    Starting Price: $95 per month
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  • 11
    Cheddar Up

    Cheddar Up

    Cheddar Up

    ...Membership fees, HOA dues, tuition, spirit wear, troop dues, group gifts, after-school programs, events, fundraisers, and beyond. Wow your community with a seamless, beautiful paying experience, no app or account necessary. Professional-looking payments out of the box or customize the look for your group, easily. Accept in-person payments with ease. Whether online or in-person, our mobile apps and Bluetooth card readers let you keep all your payments within Cheddar Up.
    Starting Price: $10 per month
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  • 12
    LenzVU

    LenzVU

    Tribute Kiosk

    ...LenzVU’s Centralized Communication allows you to have direct 2-way communication on behalf of your business and ensure that you never miss a client. LenzVU provides an extension of features to your existing software to allow for a more customized client experience!
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  • 13
    PandaWaiver

    PandaWaiver

    PandaDoc

    ...We’ve built PandaWaiver as a free product to help businesses convert their waiver collection process to a digital format. You can request a signature on your waiver in 4 easy steps: 1. Start by uploading your waiver. 2. Add fillable fields for your customers to fill in 3. Share via link or embed on your website 4. Collect your waiver submissions
    Starting Price: $0
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  • 14
    speedyWaiver

    speedyWaiver

    speedyWaiver

    speedyWaiver makes creating, filling and signing online waivers fast and seamless. Your customers sign the digital waiver, and you rest in the confidence that it's stored as a PDF in our digital vault where it can never be lost or misplaced. speedyWaiver has flexibility for the waivers to be filled in from web, app or kiosk and includes many extra features including support for analytics, offline waiver filling and groups.
    Starting Price: 8.75
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  • 15
    CleverWaiver

    CleverWaiver

    CleverWaiver

    ...You can simply search and find a digital signature waiver within seconds. You can add a link to an online waiver to your website, or email the online waiver link directly to customers.
    2 Ratings
    Starting Price: $9.99 per month
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  • 16
    High Trek POS

    High Trek POS

    High Trek POS

    ...One Software Solution - Online Booking, Group Reservations, Cash & Credit Card Point of Sale, Digital Waivers, Merchandise, Kitchen, Capacity & Facility resource management, single customer database, and more all in one software solution. New CRM and Leads management and SMS features.
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    7 Ratings
    Starting Price: As low as 0.7% of sales.
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  • 17
    FuseMetrix

    FuseMetrix

    FuseMetrix Group

    ...Built from the ground up to be capable of running across multiple sites, managing multiple activities in multiple currencies and with language options for staff and customer facing screens we really do have all the bases covered. Our systems offer a real time booking system with live availability across your sites, allowing for different pricing and timings across your sites.
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  • 18
    eWaiverPro

    eWaiverPro

    eWaiverPro, LLC.

    ... • Lifetime data storage • Scan and Sign QR Codes • Photo and ID Uploads • Integrated Appointments Module • Email & SMS Notifications • Universal Waiver Kiosk • Powerful Dashboard • Send Waivers via Email, SMS, WhatsApp or Facebook Messenger • Unlimited staff accounts • Unlimited waiver templates • Unlimited participant & minor questions • Data & PDF Export Native integrations with Bookeo, Mailchimp, and more than 7,000 other applications via Zapier; including over 300 reservation and booking platforms. Save on ink and paper, cut costs, streamline your business while enhancing customer service by replacing outdated paper liability waivers and consent forms with our secure, affordable, AI powered easy to use digital waivers. • All features are included with all plans • Plans from $25 per month. • Annual plans pool waivers into a large bucket + 2 months free
    Starting Price: $15/month
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