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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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33 Products for "customization" with 1 filter applied:

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  • 1
    Yelp

    Yelp

    Yelp

    ...Add or claim your business, keep your page up to date, respond to reviews, view click and call reports or get ahead of the game with premium upgrades and simple, powerful advertising tools. Manage your page and update info like hours and phone number so people can find you. Add photos to showcase the best of your business. Turn page visitors into customers. Let them get quotes, make appointments, or ask questions right from your business page. Stay on top of feedback and respond to reviews as soon as they come in. Engage with your customers and keep them coming back. See what’s happening on your page in real time. Track clicks, calls, page visits - and learn more about your potential customers.
    4 Ratings
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  • 2
    TalkToTheManager

    TalkToTheManager

    TalkToTheManager

    ...Managers on duty receive the message on their phones by text or email. Managers don't see the customer's phone number. Managers can respond by text immediately while the customer is still on-premises, resolving issues or receiving praise for a great experience. Customers leave happy and in many cases write a positive review online. They tell their friends and come back, bringing in more revenue and loyalty to your brand. Customers just text your TalkToTheManager number from any cell phone.
    Starting Price: $29 per month
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  • 3
    Zipler.io

    Zipler.io

    Zipler.io

    Zipler.io is a versatile marketing platform designed to help businesses like restaurants, retail stores, spas, and salons build customer loyalty and drive repeat business. It offers tools for loyalty programs, customer engagement, and feedback collection, with integrations for WhatsApp, SMS, and email. Zipler.io simplifies customer relationship management and campaign automation, enabling businesses to reward loyal customers, capture leads with QR codes, and boost customer retention with minimal technical expertise.
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  • 4
    Reelo

    Reelo

    Reelo

    Reelo is a smart customer engagement and marketing platform for Restaurant and Retail businesses. It helps businesses to be in touch with their customer with Loyalty program, WhatsApp campaigns, referral program and much more.
    Starting Price: ₹1000/month
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  • 5
    Restaurant Logic

    Restaurant Logic

    Restaurant Logic

    ...With flexibility and ease, you are able to modify your menu in real-time, manage your customer database, track customer spending, and receive candid customer feedback without skipping a beat. Build your brand reputation and give your customers an accurate taste of everything you have to offer effortlessly, saving you hours of time better spent managing your restaurant business needs. Your Restaurant Logic marketing calendar will become your one-stop shop.
    Starting Price: $199 per month
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  • 6
    Tavolo

    Tavolo

    Tavolo

    With a simple prompt, you can learn and gain insights into who your top recurring customers are. Our AI suggests the right personalized messages to reach your customers directly. With the power of AI understand how menu items are performing and how to increase your sales. Find a place to eat, make a reservation, and order your food all before heading into the restaurant. It’s a game changer for the in-person dining experience.
    2 Ratings
    Starting Price: $500 per month
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  • 7
    HungerRush

    HungerRush

    HungerRush

    Run a better restaurant with the all-in-one, cloud-based POS system that helps you delight customers, streamline operations, and grow faster than ever. HungerRush 360 helps you create digital experiences your guests will love, so you can capture all their preferences and keep them coming back for more. And to help you run more profitably, you’ll get insight into everything that matters, from orders to inventory, labor to operations—all in a place you can access anywhere, from the back office to the beach. ...
    125 Ratings
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  • 8
    Dyne

    Dyne

    Dyne

    ...Experience a revolutionary approach to restaurant marketing with human-readable analytics, custom marketing services, and smart ad campaign analysis. Let us handle the complexities, so you can focus on delighting your customers.
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  • 9
    Brizo FoodMetrics

    Brizo FoodMetrics

    Brizo FoodMetrics

    ...Providing unparalleled market coverage, industry-leading refresh rates, and reliable, detailed insights drives strategic decision-making, streamlines operations and reduce prospecting time. With a roster of satisfied high-profile customers like DoorDash, Tyson and ezCater, Brizo truly is the source of truth on the foodservice industry.
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    10 Ratings
    View Software
  • 10
    MenuDrive

    MenuDrive

    MenuDrive

    With the industry’s most comprehensive suite of marketing tools, MenuDrive will increase new traffic to your site, convert those new visitors to customers, and keep them coming back for more! Double your takeout business with simple online ordering that your customers will love. Build your base and connect with customers using smart marketing tools. Keep your profits with commission-free online ordering and delivery. From fast payments to smart marketing tools, MenuDrive helps restaurants boost their bottom line. ...
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  • 11
    Tripadvisor Menu Connect
    ...Increase exposure by showing your searchable menu to the right customers wherever they’re looking online (not only on Tripadvisor, but also on sites including Google, and Facebook). Appear in search results whenever potential customers look for specific items on your menu. Uncover where across the web diners are discovering your restaurant.
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  • 12
    ZappEats

    ZappEats

    ZappEats

    ...We build your site and menus and keep them up to date. We do all the work so you can focus on your business. Automatically post where it matters to you, instantly or in the future based on your customer engagement. Schedule once and post to up to 12 platforms at one time. Your customers are searching for you on their phones. Your website will be designed to fit in the palm of their hand.
    Starting Price: $79 per month
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  • 13
    Refocusly

    Refocusly

    Refocusly

    Refocusly is an all-in-one software solution designed to save time for your business and optimize your marketing, customer, and employee management processes with the help of automation and AI. Elevate your business with Refocusly, our all-in-one software solution, designed to optimize your marketing, customer, and employee management processes with the help of automation and AI. Work smarter, not harder, and refocus on what you love today. Refocusly offers groundbreaking automation and services for you, your customers, guests, and employees. ...
    Starting Price: $115 per month
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  • 14
    Spothopper

    Spothopper

    Spothopper

    The fastest growing technology for restaurants. Now more than ever you need to look amazing when a customer looks you up. Generate online buzz and get thousands of customers excited to try your restaurant. Online revenue drives 100's big-ticket catering & parties, even during covid.
    6 Ratings
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  • 15
    SpotOn

    SpotOn

    SpotOn

    SpotOn is one of the most comprehensive, integrated POS systems on the market. From cloud-based POS to commission-free online ordering and reservations to labor management software, it offers everything the modern restaurateur needs -- with none of the headaches that you get with other big POS companies, like long-term contracts, surprise fees and rate hikes, and impersonal service. SpotOn excels in serving full-service restaurants, bars, and nightlife venues by providing a single,...
    1 Rating
    Starting Price: $0/month
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  • 16
    SimplyCast

    SimplyCast

    SimplyCast

    ...Providing both emergency and non-emergency communication technology, SimplyCast offers 20+ communication tools and channels to help organizations maximize their efficiency. The company's 360 Customer Flow Communication Platform is a feature-rich solution combining marketing automation, inbound marketing, and interactive communication. With customers in over 175 countries, including many of the most recognized brand names around the globe in retail, non-profit and hospitality industries, SimplyCast provides organizations the ability to effectively reach customers on their preferred mode of communication.
    Starting Price: $4.95 per month
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  • 17
    Thanx

    Thanx

    Thanx

    ...With the quickest time to launch and more than 400+ deployments under our belt, Thanx provides a proven backbone to support your digital evolution. Anonymous orders and loyalty programs that require the guest to check-in, upload a receipt, or swipe a card, result in fewer known customers and more missed purchases. Purchases in Thanx are captured effortlessly whenever members make online purchases or swipe their credit cards. This effortlessness for guests means better data capture for you. With our intuitive content management system (CMS), you can update your digital experiences anytime and our low, fixed development fee means that you’ll never pay for another mobile app upgrade again.
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  • 18
    NGAZE

    NGAZE

    NGAZE AI (By The Digital Restaurant)

    ...NGAZE is enabling small business operators around the world to succeed. NGAZE Dashboard shows you how well your customer acquisition strategy is working across digital channels.
    Starting Price: $95 per month
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  • 19
    Rewards Network

    Rewards Network

    Rewards Network

    ...To incentivize our exclusive community of 20 million dining members. To spend more within our network of 17,000 restaurants. Spend as much as 24% more on average than other customers within our network of restaurants. Have an annual credit card spend that’s 2.5x more than the average consumer. Write verified online reviews and return to restaurants 20% more when a representative responds to them. Rewards Network members are incentivized to spend, not just cash in on special offers. You only pay us when we attract full-price guests to your restaurant.
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  • 20
    Olo

    Olo

    Olo

    ...The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Acquired Wisely in October 2021, a leading customer intelligence and engagement platform for restaurants.
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  • 21
    Milagro

    Milagro

    Milagro

    ...Get more 5-star reviews, generate positive guest feedback, and handle guest issues before it hits social media. Eliminate third-party ordering commissions and cover charges with your own reservations tool, part of your customized website. Reduce complex integrations and vendor management with a single platform. Create a customized solution that meets your business requirements today and tomorrow. Provide employees with easy-to-use, intuitive applications.
    Starting Price: $563 per month
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  • 22
    Owner

    Owner

    Owner.com

    ...The ones charging you crazy fees, stealing your data, and hurting your reputation with unfair reviews. Fight back like your survival depends on it. Once you’re on board, you’ll have the option to work with a dedicated member of the Owner team to build your custom menu and ordering flow. From revenue centers, kitchen prep stations, menu modifiers and discounts, we’ve got you covered. We’ll work with you to configure your settings and tweak it until your system fits your business perfectly. As a Owner customer, you automatically receive brand new features and upgrades to our existing features through our twice-monthly software releases.
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  • 23
    Restroworks

    Restroworks

    Restroworks

    ...Solutions to simplify your kitchen operations, inventory, menu management, and more. No more data blindness, make smarter data-driven decisions to improve bottom-line efficiency. Make sense of your customer’s likes and dislikes to provide personalized service.
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  • 24
    Popmenu

    Popmenu

    Popmenu

    ...Popmenu puts your customer data and marketing tools at your fingertips, so that you can make sure the right message gets to the right person.
    Starting Price: $149 per month
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  • 25
    Foodchow

    Foodchow

    Foodchow

    ...For restaurant owners seeking to take and grow their business online with a low budget, FoodChow offers a platform to start their online restaurant business and reach more customers, enhancing visibility over the internet without any technical knowledge. As a fast-growing online food ordering portal, FoodChow aims to enable even small restaurant businesses to go online without any cost. Thousands of restaurants are registered with FoodChow.
    Starting Price: Free
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  • 26
    TableCheck

    TableCheck

    TableCheck

    ...Features; Branded Reservations System Google Integration Facebook and Instagram Integration Table Management System Online Payment System - Stripe Integration Caller Recognition Automated Call Handling via IVR POS Integration Reviews management Custom SMS Messaging Advanced Analytics and Reporting tools
    Starting Price: $250 per month
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  • 27
    PAR

    PAR

    PAR Technology

    ...PAR also emphasizes its PAR AI suite, embedding AI capabilities into its restaurant stack to enable insights, automation, and smarter operations. These solutions work together to streamline front-of-house and back-of-house workflows, unify data, and deliver actionability from customer interactions through operations. The company also offers hardware (tablets, drive-thru systems, POS peripherals) and services (cloud services, hardware servicing).
    View Software
  • 28
    Vouch POS

    Vouch POS

    Vouch POS

    Our restaurant management system features POS, KDS, online ordering, self-ordering, and loyalty programs to streamline operations and enhance customer experience. Effortlessly manage orders, payments, and stock with Vouch POS. Accessible 24/7 and from any location, Vouch POS puts complete control of your dining space at your fingertips.
    Starting Price: $99/month/unlimited users
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  • 29
    TableUp

    TableUp

    TableUp

    Powering every guest touchpoint for a seamless dining experience, TableUp enables restaurants to improve operational efficiency, increase revenue, and drive long-lasting loyalty. TableUp is a unified platform that allows restaurants to provide a seamless guest experience across multiple touchpoints. Integrated into your existing POS, TableUp offers a host of features that have proven to drive guest retention and long-term revenue. Increase table turnover, decrease wait times, manage online...
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  • 30
    Fishbowl

    Fishbowl

    Fishbowl

    ...Every guest has an evolving story with your brand. We’ll help you build robust profiles that will inform and maximize every brand interaction. Glean insights to create targeted offers and create loyal customers.
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