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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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193 Products for "customization" with 1 filter applied:

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  • 1
    Bokun

    Bokun

    Bokun

    Sell on as many channels as you want, reaching customers from all around the world to book their tours and activities with you. Increase your efficiency and manage your business operations all in one place so you can save time and delight your customers. Explore opportunities for you to grow your distribution, increase your productivity, and build new revenue streams for your business.
    735 Ratings
    Starting Price: $49 per month
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  • 2
    TablesReady

    TablesReady

    Table's Ready, LLC

    Streamline your customer flow with our SMS-powered waitlist, reservations, and queue management app for restaurants, health care providers, and many other businesses. * Customers can add themselves to your list via an embeddable widget, web page, or SMS message. Or you can turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more
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    85 Ratings
    Starting Price: $59/month
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  • 3
    SimplyBook.me

    SimplyBook.me

    SimplyBook.me

    ...SimplyBook.me provides a booking website (or if you already have a website, you can add the booking solution as a widget) so that the clients can go online and book, change or delete a booking themselves. You can also accept bookings via Facebook, Instagram or directly from your Google Profile. Following are our 15 most popular custom features: 1. Intake Forms 2. Accept payments (online & onsite w. Tap to pay) 3. Deposits 4. Facebook/Instagram integration 5. Google My Business integration 6. Coupons & Gift cards 7. Product Sales 8. Membership 9. Classes 10. Packages 11. Tickets 12. Related Resources 13. Video Meetings 14. Instagram photo gallery
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    20 Ratings
    Starting Price: $9.90 per month
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  • 4
    MyGuestlist

    MyGuestlist

    MyGuestlist

    ...Integrate your existing tech or data systems for complete data consolidation and a global source of truth for your customer information. The right message to the right customers at the right time. Multiple database capture mechanisms are distributed over the web, social, mobile, and the real world. Advanced Rules & Triggers govern when a customer hears from you and interacts accordingly. Multiple, blendable mechanics available for creating the world's best custom campaigns.
    1 Rating
    Starting Price: $200 per month
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  • 5
    Shore.com
    ...Shore Pay gives your customers a great selection: our mobile card reader accepts all common credit and debit cards. Your customers can also pay using Apple or Google Pay on their smartphone. Your customers can pick an available appointment 24/7 and book it on your web site, Instagram, Facebook, and even directly in their Google search. With Shore's calendar, you'll never lose track of your customer appointments and information -- even while you're on the go.
    Starting Price: $15 per user per month
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  • 6
    EzyOnlineBookings

    EzyOnlineBookings

    EzyOnlineBookings

    Our reservation system gives you the power to design a customized online booking experience for your business website. Choose your own colors, fonts, layouts, and images to stand out amongst your competitors and offer your customers something different. Get creative and try EzyOnlineBookings today to see how online bookings can help grow your business. Online bookings is a great way to increase sales by attracting new customers and providing existing customers with a quick and easy way to book online. ...
    Starting Price: $16.60 per month
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  • 7
    Travtion

    Travtion

    Travtion

    ...It also allows them to install it on their Facebook page and attract customers from that channel. Offer Transfer services and let your customers get in and out transfers together for a seamless experience and an easier booking process. Private transfers shared and shuttles. In and out. Help your customers get to their hotel safely and to their plane on time.
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  • 8
    Carbonara

    Carbonara

    Carbonara

    ...Add a customer to the queue with a phone number and the customer receives a pre-programmed (and customizable) message confirming that the customer is on the waitlist.
    1 Rating
    Starting Price: Free
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  • 9
    Tiqy Pro
    ...It is built for tour and activity operators who want to accept reservations in their office, through their agencies, from their website, or from their social media accounts! Let your customers book online from your website, social media, marketing emails or chat programs. Your customers can receive automatic booking confirmations to their email account with a printable booking confirmation pdf. Connect Tiqy Pro to your payment gateway and accept card payments with the money going straight to your bank account. Tiqy Pro is fully customisable with your brand and contact details so the customer knows they are buying direct from you. ...
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  • 10
    Partywirks

    Partywirks

    Partywirks

    ...Offer more than just a Book Now button for parties and events. Our multi-function software allows your visitors to Inquire, Shop, Invite, Share, Learn and Pay online. Exceed your customers’ online booking expectations. Here's how our system can benefit you: Online Booking. Make it easy for your customers to reserve events with you in on, smooth process. Online Shopping. Allow your customers to buy your products online from the comfort of their homes. Lead Generation Forms. Capture the attention of your customers who aren’t ready to book right away. ...
    Starting Price: $129.95 per month
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  • 11
    OnSched

    OnSched

    OnSchedule

    ...Your scheduling solution will be white-labeled, include single sign-on, and you’ll manage everything with a single API key (no one else can do this). What you give up in flexibility you more than make up in speed. OnSched.js includes UI elements for bookings (customer side), setup (account management), and onboarding (user configuration). And yes, this is white labeled, single sign-on is included, and everything is managed with a single API key. Collect the booking and customer data you need and attach it to your bookings or customer profiles. Trigger SMS notifications, such as appointment and booking confirmations and reminders.
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  • 12
    bookitlive

    bookitlive

    bookitlive

    bookitLive is the ideal booking solution for single person operators to multinational enterprise corporations and every business size in between. bookitLive opens new opportunities to increase booking efficiencies, retain and up-sell existing customers attract new ones, run marketing campaigns and promotions and improve the overall customer experience. New API now available.
    Starting Price: $40/month
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  • 13
    Serviceform

    Serviceform

    Serviceform

    ...Our Chatbots answer your customers’ most frequently-asked questions, book meetings, and even prequalify leads while you’re busy or away.
    Starting Price: $39 per month
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  • 14
    Kiute Pro
    Give your salon online visibility thanks to a listing on the most powerful beauty and hairdressing booking platform on the market: kiute.fr (formerly LeCiseau). Take advantage of the potential of online booking to bring new customers to your hair salon or beauty salon. Help you retain your customers through various tools integrated into the software. Develop your activity, thanks to dematerialized loyalty cards or SMS marketing and follow your results precisely thanks to the detailed statistics accessible from your certified NF525 Kiute pro cash register (ex Flexy/FlexyBeauty). ...
    Starting Price: $29 per month
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  • 15
    PlaceFull

    PlaceFull

    PlaceFull

    ...Keep your place and your bank account full. Create and publish your real-time listings in less than three minutes. No coding skills required. Manage and market to your customers. Send custom emails, get booking reports and more. Expand your web visibility on Google, Bing, Yahoo and Facebook. We're always looking to expand our partnerships.
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  • 16
    Reservation Engine
    Online Booking Software that allows you to accept online bookings from multiple platforms, streamline your tasks, accept flexible online payments from the gateways of your choice, issue electronic invoices, set up multiple points of business, view your insights and reports, and much more. A member of the Workadu™ family. Create a professional website without any coding skills! Pick one of our awesome templates and customize anything, move around sections, add text, images and videos. Pick one of our awesome templates and customize anything, move around sections, add text, images and videos.
    Starting Price: $45.00/month
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  • 17
    Cituro

    Cituro

    Cituro

    ...Thanks to the online appointment scheduling process, routine steps are completed automatically, reducing the effort and costs of scheduling appointments. At the same time, your employees gain valuable time and can fully concentrate on their core business. A modern service for your customers, which at the same time relieves your employees. With the online appointment booking from culture, your customers can book appointments around the clock. With just a few clicks, you can choose the service you want and the time you want – easily and conveniently online. The booked appointment is then automatically entered in the employee's appointment calendar in real-time.
    Starting Price: €19.95 per month
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  • 18
    Easytix

    Easytix

    Easytix

    Is free to use as our booking fee is paid by the customer with no charge to you. Is quick & easy to setup and will have you selling in minutes. Will save you time and help reduce your administration costs. Allows your customers to book anytime, anyplace, anywhere and on any device. Includes user friendly admin console to help easily manage your customer sales. Leaves you to get on with the important task of running of your business.
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  • 19
    HGTS Web Reservations Manager
    The Hudson Ground Transportation System (HGTS) Web Reservations Manager is an online booking tool for your clients. Simply insert a "Reserve Now!" link on your current marketing website and, upon clicking, your customer will be presented with a customized web reservation site that appears as an extension of your main website. Private, customized portals can be created for your corporate accounts or large groups. Portals can also accept marketing and/or promotional codes helping to increase both customer loyalty and reservation volume. You can enable or hide the types of reservations that you are willing to accept online, and can even adjust them per corporate account profile. ...
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  • 20
    Hold the Spot Booking Software
    Here at Hold the Spot our #1 continued goal is to provide you with all of the tools necessary to conduct your business the way that you like. Your booking calendar allows customers a quick and easy transaction. Their info now stored, the customer list grows and the next booking will be even easier. Manage your customer list, your staff, your location and much more from you secure admin area. Add as many users and set their appropriate privileges. This feature allows agencies and hotels to handle your bookings as well. ...
    Starting Price: $399 per year
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  • 21
    Adventure Bucket List

    Adventure Bucket List

    Adventure Bucket List

    Get bookings while you sleep, manage your reservations and availability, and automate customer follow-ups with Adventure Bucket List. We know how time consuming coordinating reservations can be. Save money and increase sales by allowing customers to book through your website 24/7. Turn features on and off so you only interact with what you need. View all your online/offline bookings in one place. The platform works on all devices (mobile, tablet + computer) and browsers. ...
    Starting Price: $49.99 per month
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  • 22
    MyRezApp

    MyRezApp

    MyRezApp

    All-in-one solution to manage schedules, bookings, online payment, invoicing, customer relationships, and marketing. Online booking reduces by 30% the number of calls received. Moreover, thanks to the automation of many tasks, the mass of daily administrative work are greatly reduced. Just focus on your core business, MyRezApp takes care of the rest. With online scheduling and booking, your customers are bale to book 24/7.
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  • 23
    i-Reserve

    i-Reserve

    i-Reserve

    An online reservation system that can transform your visitors into your customers, at any time, and from any location. i-Reserve can be applied in a number of ways, and is used in many different sectors. The modular construction makes our intuitive software particularly flexible. Easy to use, both for your customers and you the administrator: i-Reserve makes the process of booking, and also managing bookings, intuitive and transparent.
    Starting Price: £29 per month
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  • 24
    WebHotelier

    WebHotelier

    RezLogic

    Stop spending money to bring customers on your site that never complete a booking. WebHotelier is optimized for conversion, you won't find better performance anywhere. In order for the customer to make a decision, information must be presented in a clear and easy to find way. This is our philosophy. Customize your booking engine to match your brand. PCI certified, encrypted communication, hardware firewalls and world-class datacenters.
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  • 25
    RezWare

    RezWare

    iRez Systems

    ...Harness the power of the RezWare in a light-weight and effective reservations system. RezWare 8 is a great choice for customers who don't need as much customization. An efficient and user-friendly web-based E-Commerce "front-end" to your back office RezWare system, allowing your business to sell your services online.
    Starting Price: $4700.00/one-time
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  • 26
    wy.by

    wy.by

    wy.by

    ...See all reservations and bookings at a glance. Quickly search for a specific booking or filter your reservations and bookings according to specific criteria. This is a very powerful tool for your customer center.
    Starting Price: $30 per month
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  • 27
    QloApps

    QloApps

    Webkul

    Launching a very simple, exquisite and user-friendly booking system for hotels. QloApps has the Tax Management features that allow you to manage all the city. With the help of QloApps Hotel Reservation System, the customers can book hotel rooms. QloApps supports all the payment gateways. We provide Paypal payment gateway integrated by default. QloApps supports multiple languages and currencies. Now, you can attract customers from your country. While making payment online to book rooms the most important thing a customer need. Manage offline booking very efficiently with the help of QloApps. ...
    Starting Price: $30/month/property
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  • 28
    WebReserv

    WebReserv

    WebReserv

    A real-time reservation system, easy to use with the lowest industry fees, designed to work with businesses and operators focused on rentals, tours, activities and lodging. Accept real-time bookings directly on your own website, by phone or in person. Convert more customers with our easy-to-use booking calendar. Get more customers through the WebReserv Marketplace. Include custom options and add-ons (Photo/Video options, Cleaning Fees, Lunch Options, Insurance etc.) Coordinate bookings, inventory and tours all from one system. Automate payments, booking confirmations and emails. Integrate seamlessly into your own website. ...
    Starting Price: $39 per month
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  • 29
    eola

    eola

    eola

    eola has created next generation booking technology, enabling businesses to increase their bookings and easily manage their day-to-day admin via one beautifully simple platform, and saving valuable time to focus on delivering outstanding experiences.
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  • 30
    Outbound Online Solutions

    Outbound Online Solutions

    Outbound Software

    Guarantee your customers a rewarding cultural experience with a simple, easy-to-book experience at your museum or art gallery. Sign up more customers with easy online bookings and rentals, and create an exhilarating experience your customers will never forget. Welcome more visitors to your zoo or aquarium with easy online bookings, reservations, and rewarding memberships.
    Starting Price: $900 per month
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