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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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152 Products for "customization" with 1 filter applied:

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  • 1
    LabStats

    LabStats

    LabStats

    LabStats tracks software and hardware usage on campus. Usage data lets you optimize your IT spending, help students find what they need, and properly allocate staff, software and hardware. Build custom solutions with direct access to live and historical data using our RESTful API and your preferred BI analytic tool, or our Power BI Dashboard Templates, to easily identify powerful and actionable insights. Export hardware, software, and user data at scale. Now you can analyze multiple years' worth of data sets across campuses with LabStats’ Power BI Dashboard Templates. ...
    Starting Price: $14/yr
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  • 2
    Dominion Systems

    Dominion Systems

    Dominion Systems

    ...Our biggest strength as a company has always been our ability to adapt to the needs of our clients. Our goal is to provide the industry's best human resource management software and customer service to our clients. By automating as many processes as possible through a cloud-based system, we strive to simplify the way your business operates the back office.
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  • 3
    Trevor.io

    Trevor.io

    Trevor.io

    ...Easily create beautiful visualisations, dashboards and reports: - export into your favourite formats - send alerts via email, Zapier or to Slack - share internally with your team - share with your customers via embedded dashboards Trevor uses a secure, read-only transaction, and takes only 20 minutes to set up. dbt compatible.
    Starting Price: Free
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  • 4
    Clear Analytics

    Clear Analytics

    Clear Analytics

    Integrate directly with your current Excel environment. No migration or training. Create custom dashboards and queries in minutes. Self Service Analytics allows access to data without waiting on IT. IT maintains governance, monitors data utilization behavior, and infrastructure security, allowing focus on improving data quality and delivery. Clear Analytics aggregates data from a variety of sources, then leverages Microsoft’s Power BI features to enable you to wrangle, filter, model, and visualize your insights. ...
    Starting Price: $39.99 one-time payment
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  • 5
    Flexmonster Pivot Table
    ...You can work with massive datasets and experience fast grid rendering and smooth scrolling even with over a million rows of data without delays. It’s a ready-made solution for web developers that ensures detailed information and effective customer support.
    Starting Price: from $799
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  • 6
    FastReport Mono

    FastReport Mono

    Fast Reports

    ... - You can see the result in the preview window, print the report or save it in a variety of popular formats. FastReport Mono is written in C# and contains only managed code. It is compatible with Mono Framework 4.0 and higher. Full source code is available. You can customize your copy of FastReport Mono to suit your needs. Reasonable price and licensing policy.
    Starting Price: $399.00/developer
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  • 7
    Sparrow

    Sparrow

    Sparrow

    ...Design a template in Google Slides or Google Sheets (or choose from one of our pre-built ones) and leverage Sparrow to automatically insert metrics, charts, screenshots, and more. Create custom charts and embed them in your favorite online tools such as Notion, Confluence, or even your own website. Track social, ad, and email campaign performance on dedicated analytics dashboards. Create and share dedicated workspaces for each of your clients. Sparrow is the easiest way to consolidate your marketing and sales data. Access your data directly in Sparrow's dashboards or sync your metrics directly to Google Sheets.
    Starting Price: $19 per month
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  • 8
    ClickUp

    ClickUp

    ClickUp

    ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team.  Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to...
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    119 Ratings
    Starting Price: $5/user/month
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  • 9
    OneStream

    OneStream

    OneStream Software

    Our intelligent finance platform allows you to break away from the limitations of spreadsheets and legacy applications. Unify financial consolidation, planning, reporting and analysis through a single, extensible platform. Conquer the complexity of financial close, consolidation, planning, reporting and analysis. OneStream supports corporate standards while also satisfying more detailed line of business planning and reporting requirements, all in a single, unified application. Enables teams...
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  • 10
    Klipfolio

    Klipfolio

    Klipfolio

    ...Bring all of your business metrics together in one place. Start today, FREE, and instantly connect from our popular library of pre-built metrics. Need to connect with your custom data? Use our Query Builder and Modeller to get, join, and prep all of your own data, from APIs to spreadsheets, and databases. Then visualize and share your metrics, beautiful dashboards, and PDF reports with your team, and start making better decisions today. Start today. FREE.
    Starting Price: $99.00 per month
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  • 11
    Salesforce Marketing Cloud Intelligence
    Optimize spend and customer engagement with unified performance data, automated reporting, and cost-saving AI insights. Create an active analysis system. Produce new insights with a connected library of more than 170 connectors for intaking data from every major advertising, commerce, CRM, and database vendor. Make your IT team more efficient with always-on updated connector maintenance and turnkey installation — where you can simply enter your credentials and start unifying your cross-channel marketing performance in minutes. ...
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  • 12
    BiCXO

    BiCXO

    Bicxo

    ...It is a completely automated BI solution that allows you to track your finances, operational metrics, data visualization, and more at the click of a button. With no restrictions on the number of reports or users, all reports are customized to the organization's needs. BiCXO collects data from different sources and streams it in real-time, providing access to integrated data at one point. The solution is fully responsive on any device, with secured login and password. BiCXO is an Assisted BI tool with experts that help implement a powerful reporting and analysis solution tailored to your business requirements, all covered in a monthly fixed fee with no upfront investment.
    Starting Price: $300 for unlimited users
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  • 13
    Power My Analytics

    Power My Analytics

    Power My Analytics

    Easily integrate the metrics you need into your favorite data visualization, analytics, spreadsheet, and database tools! Save time by skipping all the logins and manual data collection. Avoid custom development costs. Use a Power My Analytics data hub to automate the metrics you want. With just a few clicks, your hub can connect to an array of sources allowing you to consolidate your marketing data into integrated dashboards, reports, and sheets. Data is your power! With Power My Analytics as your trusty sidekick, you'll have more time to focus on work and all the metrics you need to create insightful reports that'll impress your clients or boss. ...
    Starting Price: $9.95 per account per month
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  • 14
    MSIGHTS

    MSIGHTS

    MSIGHTS

    ...Our solution packages can be leveraged individually to address specific challenges or combined to realize the full power of MSIGHTS across the marketing and data operations value chain. From implementation through ongoing services, each solution comes with our data expertise and collaborative customer support team.
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  • 15
    Style Intelligence
    Style Intelligence by InetSoft is a complete business intelligence (BI) software platform that empowers companies to explore, analyze, monitor, report, and collaborate on critical business and operational data from disparate sources in real time. Its top features include a real-time data mashup Data Block architecture, professional atomic data block modeling tool, and database write-back option. Robust and easy to use, Style Intelligence is also fully scalable and offers granular security,...
    Starting Price: $165/month
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  • 16
    ibi

    ibi

    Cloud Software Group

    ...How exactly you see your data – its trends and patterns – determines how useful it can be. Empower your organization to make sound strategic decisions by employing real-time, customized, and self-service dashboards that bring that data to life. You don’t need to rely on gut feelings or, worse, wallow in ambiguity. Exceptional visualization and reporting allows your entire enterprise to organize around the same information and grow.
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  • 17
    Wyn Enterprise
    Wyn Enterprise is a seamless embedded business intelligence platform that provides BI reporting, interactive dashboards, data monitoring, localization support, scheduling, and distribution tools within any internal or commercial app. With easy-to-use designers, designed for self-service BI, Wyn offers limitless visual data exploration, allowing the everyday user to become data-driven while revealing trends and telling the story behind the data. Whether for your business or your commercial...
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  • 18
    PivotXL

    PivotXL

    HealthPlotter

    ...Our workflow manager allows you to create complex tasks and attach templates to the task so completion and approval can be managed without any manual hassle. Alerts and notifications can be custom designed to keep users updated. If you are emailing Excel files back and forth or are using a Corporate Performance Management system only to bring it all down to Excel and re-do all your formatting, you should look into PivotXL.
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  • 19
    InsightSquared

    InsightSquared

    InsightSquared

    ...Discover exactly what activities your sales team has completed, the steps they missed, and how prospects responded, so you can drive more consistent, predictable results. Understanding what your top reps do differently has never been easier. Record, transcribe and analyze every customer call across the entire sales journey. Capture transcripts, keywords, trends, and talk time. Then combine conversation data with full-lifecycle activity capture and robust machine learning, to enrich every element of your business – forecasts, reporting, product roadmaps, and more.
    3 Ratings
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  • 20
    MaxBill

    MaxBill

    MaxBill

    MaxBill drives the operational transformation forward, supporting businesses on their journey to hyperautomation to help create, market and monetize new and existing services. Our smart BSS solution, built for both enterprises and SMBs, serves as a solid foundation for the company’s intelligent, partner- and customer-centric, data-driven and compliant digital ecosystem. We have been successfully implementing our solution to support telecommunication, utilities, gaming and energy service providers’ growth in highly competitive, rapidly-changing markets. Gain total control of your commercial operations with seamless integration of service connection life cycle with a complete meter-to-cash functionality, including billing, metering, payments, debt collection and revenue management. ...
    1 Rating
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  • 21
    Jaspersoft

    Jaspersoft

    Cloud Software Group

    Jaspersoft® commercial edition has everything you need to design and deliver any report you need. We’ve spent over two decades perfecting our platform so you can deliver the data visualizations and analytics your customers want, from high volumes of pixel perfect reports to self-service ad hoc reports and more. JasperReports Server provides a drag-and-drop environment that makes it easy to design, distribute and securely manage self-service ad hoc and other reports, dashboards, and visualizations. Jaspersoft Studio features the industry’s most advanced design environment, enabling you to create highly formatted, pixel-perfect designed reports and data visualizations. ...
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  • 22
    Hindenburg PRO

    Hindenburg PRO

    Hindenburg Systems

    ...Innovative features solve common podcasting & radio challenges: uneven levels, noisy recordings, inconsistent voice sounds, bleeding microphones, distribution to hosts and more. Hindenburg records and edits uncompressed sound to ensure the best audio quality. With video tutorials, live webinars, a vast knowledge base and fast customer support, we’re here when you need us. But more than just support, we offer a thriving community of users who share your love for audio storytelling. Hindenburg’s focus is storytelling. Plug in your microphone and begin telling your story.
    1 Rating
    Starting Price: $8.25/month
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  • 23
    Mintrics

    Mintrics

    Mintrics

    Mintrics is the ultimate social video analytics dashboard, with market and competitor intelligence. It lets brands, agencies, and content creators understand exactly which videos are performing well, which aren't, and why. With Mintrics, all of your videos across Facebook and YouTube are analyzed in one place. It connects to the various APIs using the users' tokens to gather data that is not available publicly, runs all sorts of calculations and displays unique metrics with...
    Starting Price: $79
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  • 24
    Tillpoint

    Tillpoint

    Tillpoint

    Tillpoint is the multi-award-winning EPOS system capable of running your entire business. Its innovative modular design allows users to easily manage all areas of operation, including the POS, Inventory, Staff and Accounting. Tillpoint currently has over 25 modules, all of which are included in the subscription plans, resulting in a complete, centralised, and cost-effective all-in-one solution. The cloud-based system was developed with scalability in mind and is suitable for all...
    3 Ratings
    Starting Price: $29/month
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  • 25
    iGrafx Process360 Live
    iGrafx enables true business transformation by helping organizations continuously improve their processes. An integrated intelligence platform is critical for achieving continuous process improvement. Today’s complex processes involve multiple departments, systems, and stakeholders, making it hard to understand the entire process ecosystem. Without a holistic view, it can be difficult to assess what’s actually going wrong and which potential solutions are most effective. Unlock the power...
    6 Ratings
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  • 26
    Domo

    Domo

    Domo

    Domo puts data to work for everyone so they can multiply their impact on the business. Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible and actionable with user-friendly dashboards and apps. Underpinned by a secure data foundation that connects with existing cloud and legacy systems, Domo helps companies optimize critical business processes at scale and in record time to spark the bold curiosity that powers exponential...
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    49 Ratings
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  • 27
    AgencyAnalytics

    AgencyAnalytics

    AgencyAnalytics

    AgencyAnalytics is the #1 cloud-based marketing reporting software for agencies. Save time, boost revenue and impress your clients with insightful reports and live marketing dashboards that show your full marketing impact. Monitor all of your marketing channels in one place. AgencyAnalytics integrates with more than 60 platforms to report on SEO, PPC, call tracking, social media, email marketing, and more. All fully branded for your agency. Give clients login to the interface or app as if...
    1 Rating
    Starting Price: $60.00/month
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  • 28
    datapine

    datapine

    RIB Software GmbH

    datapine’s business intelligence and dashboard software helps people to turn data into actionable insights and make data-driven decisions in real-time. A user-friendly drag & drop interface empowers managers to data scientists to visualize and analyze complex data by asking important business questions and receiving answers immediately. It offers a wealth of innovative analytics features like predictive analytics and dynamic, interactive business dashboards for modern, KPI driven...
    3 Ratings
    Starting Price: $249.00/month
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  • 29
    Amazon QuickSight
    Amazon QuickSight allows everyone in your organization to understand your data by asking questions in natural language, exploring through interactive dashboards, or automatically looking for patterns and outliers powered by machine learning. QuickSight powers millions of dashboard views weekly for customers such as the NFL, Expedia, Volvo, Thomson Reuters, Best Western and Comcast, allowing their end-users to make better data-driven decisions. Ask conversational questions of your data and use Q’s ML-powered engine to receive relevant visualizations without the time-consuming data preparation from authors and admins. Discover hidden insights from your data, perform accurate forecasting and what-if analysis, or add easy-to-understand natural language narratives to dashboards by leveraging AWS' expertise in machine learning. ...
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  • 30
    LogicMonitor

    LogicMonitor

    LogicMonitor

    LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. Bridge the gap between tech, teams, and IT with powerful real-time dashboards, network device configurations, full data center visibility, network scanning, and flexible alerting and reporting.
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