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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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152 Products for "customization" with 1 filter applied:

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  • 1
    Orion

    Orion

    Orion Advisor Technology

    ...Collaborate through a multi-channel client experience. Trade efficiently with a tax-intelligent rebalancer. Create personalized SMA investment portfolios. Get paid faster with custom fee and payout schedules.
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  • 2
    eCourier

    eCourier

    Mirketa

    eCourier is a report scheduler and delivery app for Salesforce report distribution as email attachments (excel or csv) to any user, contact or even external emails using adhoc or scheduled jobs. 100% native salesforce application with features. All the standard reports and all the custom visual force pages present in your organization are fetched in real-time and a user can choose any of these reports to be sent at their preferred schedule. User can choose a frequency at which the reports will be sent out. This can be as frequent as hourly to monthly. User can also choose to send the reports right away, in which case a schedule will not be created. ...
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  • 3
    Speedbooks

    Speedbooks

    Speedbooks

    Real-time dashboard for you and your customer, and a mobile app. What is Speedbooks reporting software? Speedbooks processes all figures from your accounting program into clear dashboards and clear reports that indicate exactly how each part of your organization is performing. Complex spreadsheets, manual reports, missed opportunities or expensive annual accounts are now a thing of the past!
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  • 4
    RetailerIN

    RetailerIN

    Thinkinside

    ...Visual analytics made easy, in order to support the day-by-day management of the store(s) and monitor the impact of interventions aimed at optimizing operations, improving commercial performance and the overall customer experience. Analytics Report. Knowledge in your inbox. Automatically generated reports including actionable KPIs and insight on the performance of your store(s). Analysis of trends and impact of external factors.
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  • 5
    xpdReports

    xpdReports

    xpdoffice

    ...Budgeted vs. actual hours “percent complete” reports. Subjective “percent complete” reports providing third dimension reporting. Easily report your organization’s real value. Provide your customers with accurate project reports. Easily transfer data to QuickBooks, MS Project and Excel.
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  • 6
    GLOSUS

    GLOSUS

    GLOSUS

    Sustainability Information Management (SIM), gain a clear competitive advantage by making your sustainability activities and facts transparent and tangible, for customers, employees, and investors. With transparent and interactive digital sustainability reporting you can achieve measurable results. Increased employer attractiveness for recruiting new employees. Sales growth of companies with sustainable products. Increasing the efficiency of sustainability reporting. The different GLOSUS modules support you in managing sustainability information across all channels and areas. ...
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  • 7
    Dashbreeze

    Dashbreeze

    Dashbreeze

    Dashbreeze is a highly customizable dashboard builder designed to simplify the process of creating and managing data visualizations. It offers extensive options for personalization, allowing users to adjust layouts, color themes, and widgets to match their unique style and branding needs. With seamless integrations for popular tools like Google Sheets, Notion, and Airtable, Dashbreeze brings together data from various sources into one cohesive view. Its library of dashboard templates serves...
    Starting Price: $29.90
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  • 8
    FineReport

    FineReport

    FanRuan Software

    ...Data entry function improves the efficiency of updating real-time data. Simplify deployment and integration, lower operation and maintenance cost. Open APIs enable IT to customize reporting systems easily and quickly. Anyone can build impressive reports and dashboards within 10 minutes with three reporting design modes and drag & drop ease. Support all mainstream databases. In one click, you can combine data from multiple data sources to have a comprehensive analysis. Provide 19 categories and over 50 styles of self-developed HTML5 charts, with cool 3D and dynamic effects. ...
    Starting Price: $1.00/one-time
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  • 9
    XcelPros BI

    XcelPros BI

    XcelPros

    ...Transform data into stunning visuals and share them with colleagues on any device. Visually explore and analyze data on premises and in the cloud, all in one view. Collaborate on and share customized dashboards and interactive reports. Scale across your organization with built-in governance and security. Meet your self-service and enterprise analytics needs with one of the largest business intelligence clouds in the world. Explore how industry-leading AI and continuous user-driven innovation help you turn data into insights across your organization at scale. ...
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  • 10
    Panacea Software

    Panacea Software

    Panacea Software

    Intelligent and flexible solutions making a real difference to businesses of all sizes Our award-winning online software offers flexible and intelligent solutions to streamline your project management, account management, procurement and reporting. It improves customer service delivery and gets rid of those low-value, time-consuming tasks so you can focus on your work priorities. It is modular and easy to use, and helps busy teams manage expenditure and resources, improve their corporate brand or image and automates administration and financial transactions. You can select a specific Panacea Software module to automate a single aspect of your work or a package of features to create a full life-cycle solution. ...
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  • 11
    Seal Report

    Seal Report

    Seal Report

    ...Define and display Chart Series in two mouse clicks (Support of ChartJS, NVD3, Plotly and Gauges libraries). Use the power of HTML5 in the report result (Bootstrap layout, Responsiveness, Tables sorting and filtering). Customize your report presentation in HTML with the Razor engine parsing. Publish and edit your reports on the web (Support of Windows and Linux OS with .NET 6).
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  • 12
    instantOLAP

    instantOLAP

    instantOLAP

    ...With the Portal, users cannot only view predefined reports – but they can also create Pivot-Tables and reports with drag&drop inside the Browser, share Pivot-Tables, reports and other documents or customize the front end and create bookmarks or Email automation on their own. In instantOLAP, reports are more than simple tables. The reporting engine offers a large number of elements, which can be combined to interactive and impressive reports. They can contain elements like interactive and customizable selectors, styleable Pivot-Tables with drill down and data-input, various chart types, geo-charts and other elements. ...
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  • 13
    ClicData

    ClicData

    ClicData

    ...With our included data warehouse, you can easily cleanse, combine, transform and merge any data from any data source. Create interactive and self-updated dashboards that you can share with your Manager, your team or customers in multiple ways: email delivery schedule, export or even dynamic dashboards via our LiveLinks. With ClicData, automate everything from data connection, data refresh and management, and scheduling routines.
    Starting Price: $25.00/month
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  • 14
    DataMart

    DataMart

    FluentPro Software Corporation

    ... • The product provides an automatic SharePoint data centralization for easy reporting. • To access data updates faster, this software carries normalizing fields, prefilling lookup tables. • Along with DataMart visualization opportunities, customers can get over 25 pre-built Power Bi reports on projects, tasks, resources, and risks.
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  • 15
    Excel-to-Word Document Automation
    ...Update any new or existing Word or PowerPoint document with content from any new or existing Excel workbook. Update recurring reports and documents that need to be customized/personalized multiple times. Use your workbooks and your documents as templates -- any Word or PowerPoint document "linked" to the workbook using the core add-in can be used as a template The add-in makes it easy to link, test, upload, and manage document templates and associated Excel-based tools.
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  • 16
    ZoneReporting

    ZoneReporting

    Zone & Company

    ...SaaS metrics, churn prediction, sales, and support management, pre-built integration with Salesforce, and more. Utilization forecasting, Gantt charts, project and customer profitability, and more. Financial reporting, expense analysis, budget vs. actual, cash flow actionable insights, and more.
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  • 17
    Looker

    Looker

    Google

    Looker, Google Cloud’s business intelligence platform, enables you to chat with your data. Organizations turn to Looker for self-service and governed BI, to build custom applications with trusted metrics, or to bring Looker modeling to their existing environment. The result is improved data engineering efficiency and true business transformation. Looker is reinventing business intelligence for the modern company. Looker works the way the web does: browser-based, its unique modeling language lets any employee leverage the work of your best data analysts. ...
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    20 Ratings
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  • 18
    Calumo

    Calumo

    insightsoftware

    ...Calumo provides automated reporting, planning, and budgeting solutions that support extended planning and analysis to enhance corporate performance management and is now a part of the insightsoftware family. insightsoftware’s strategy is to offer our customers the right financial and operational reporting and planning solution regardless of company size, ERP, EPM, or reporting environment preferences. Existing solutions are not scalable and can’t support the needs of a growing business. Qualified professionals waste their time in spreadsheets and refreshing routine reporting, rather than analyzing data to generate business value.
    Starting Price: $1000 per month
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  • 19
    Pentaho

    Pentaho

    Hitachi Vantara

    With an integrated product suite providing data integration, analytics, cataloging, optimization and quality, Pentaho+ enables seamless data management, driving innovation and informed decision-making. Pentaho+ has helped customers achieve a 3x increase in improved data trust, a 7x increase in impactful business results and most importantly, a 70% increase in productivity.
    2 Ratings
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  • 20
    Cyberquery

    Cyberquery

    Cyberscience Corporation

    ...Unlike most vendors in the BI space, Cyberscience differentiates itself by offering live phone support in addition to email, with a support team averaging 15 years industry experience. The Cyberscience support team provides same day responses to issues, and they score very highly on customer satisfaction surveys.
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  • 21
    Bravo Reporting

    Bravo Reporting

    Bravo Reporting Systems

    ...The Bravo Reporting System is a fast, efficient way to enter accomplishments, issues and action items, and with the simple click of a button, all the data from each employee is assembled into a perfectly formatted document that can be easily sorted in multiple ways. At the end of the week, run a standard or custom report and get a perfectly formatted, easy-to-read report that can be viewed online or exported to Microsoft Word. Results-driven managers know the importance of staying focused on the key action items. The Bravo Action Item Manager allows each individual on your team to enter and track action items with ease.
    Starting Price: $4 per month
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  • 22
    Octoboard

    Octoboard

    Octoboard

    ...We will look after data consistency and save you a lot of time on data visualization, sharing, and reporting. Manage your devices, office TVs and monitors directly in Octoboard. Know your data and take control. From live website traffic, leads and signups to upgrades, customer retention and support tickets. Combine Sales, Marketing, Support and DevOps metrics and real-time events.
    Starting Price: €18 per month
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  • 23
    Bridge24

    Bridge24

    Websystems

    Bridge24: Advanced Reporting and Planning for Asana, Trello, and Basecamp Bridge24 is a powerful companion tool that enhances reporting, exporting, and project tracking capabilities for users of Asana, Trello, and Basecamp. Unlock deeper insights with: - 🌐 Multiple views including Grid, Calendar, and Gantt - 🧩 Custom filters and advanced reporting features - 📊 Interactive charts for visual analysis - 📁 Seamless exporting tools to extract key project data Use the dynamic grid to sort, group, and organize your information with ease. Visualize tasks on a calendar by choosing your preferred date field. Plan and monitor timelines using the Gantt view, with full flexibility to set your date source
    Starting Price: 12.50 per user per month
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  • 24
    Reach Reporting

    Reach Reporting

    Reach Reporting

    ...Reach allows financial professionals to sync their financial data directly from the source and create beautiful reports for their clients. Choose from pre-built reports, dashboards and metrics or customize your own. Access your key financial reports and dashboards from any device. Create universal reports and dashboards that work for all of your clients and stay automatically updated. Save yourself time and frustration with easily never having to remap your data for financial reports. Whether it's a view from 35,000 feet or viewed through a microscope, the data is live, and gorgeously displayed. ...
    1 Rating
    Starting Price: $149 per month
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  • 25
    Power-user

    Power-user

    Power-user

    ...Once Power-user is installed, you will have access to many new features in PowerPoint, Excel & Word, such as: - A library of content containing thousands of templates, icons, flags, pictures, logos, maps, charts etc. All this content can be customized with your corporate brand and resources. - A productivity toolbar to easily align shapes in PowerPoint, helping you work 50% faster - Clean fonts, colors, titles alignment, missing page numbers etc. from your presentation - Automate reports by linking charts and tables to Excel data - Advanced charts and maps for data visualization in Excel Power-user boosts your productivity on PowerPoint and Excel, secure brand consistency across your organization, and help you create impressive deliverables for your clients and managers
    2 Ratings
    Starting Price: Free
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  • 26
    Novisto

    Novisto

    Novisto

    ...Our purpose is to advance a more inclusive and resilient society by enabling organizations to create value through sustainability. Capital markets, regulatory bodies, employees, third-party data providers, and customers alike are increasingly seeking transparency on your performance in managing ESG issues. Your peers may already be ahead in their sustainability journey. Novisto provides dynamic visibility of and guidance for the emerging ESG landscape and how it impacts your company’s strategy and operations. Our scalable, agile, and state-of-the-art platform supports every step of your sustainability management journey.
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  • 27
    Up by CTS

    Up by CTS

    Concept To Success

    ...It helps with tracking expenses and revenue, making strategic decisions & analyzing results. First and foremost, it is important for us to know you well. And for you, to know your customers well. The company is often deceived by its own expertise and it does not naturally analyze a situation as its clients do. To remedy this, we have developed a 360 ° discovery approach that includes the field dimension of your structure. Creating the business strategy is the basic step. Indeed, it is this which lays the foundations on which the following actions will be based. ...
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  • 28
    Coupler.io

    Coupler.io

    Coupler.io

    Employ the combined power of automation and a human touch to gain full control of your data and get clarity in your business. Easily access your data, understand it, and act on it with the complete set of tools and expert services by Coupler.io. From custom integrations and dashboards to workflows that simplify and automate routine jobs, our data professionals will dive into your case to provide a turnkey solution for your business growth. Coupler.io is designed to provide a full-scale solution for your data needs — from reliable data automation tools to top-notch data analytics services. ...
    Starting Price: $49 per month
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  • 29
    Jira Snapshots for Confluence
    Now your business leaders can collaborate with your engineers even if they’re afraid of Jira tickets. Give customers a painless overview of your team’s progress. So you can avoid drowning them in tickets. And give them a static list of Jira issues in Confluence instead. Any time someone asks where the project’s at, simply hit “refresh” to update the snapshot and ping over your report. Now that everyone’s (literally) on the same page, you can spend less time explaining tickets. ...
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  • 30
    Binokula

    Binokula

    Binokula

    Share your insights with the world. Binokula - simple, secure and scalable report sharing. Empower your business partners, customers and even the community at large with clear insight so they can make better decisions anytime, anywhere. Share simply, securely and at scale to your ecosystem of contacts: franchisees, sub-contractors, clients, agencies, vendor partners, project groups, mergers and acquisitions, and endless other contacts outside of your company entity.
    Starting Price: $199 for tier 1 (20 User Plan)
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