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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
View more categories (20) for "customer support"

102 Products for "customer support" with 2 filters applied:

  • 1
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form...
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    Starting Price: $34 per month
  • 2
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    Starting Price: $12 per month
  • 3
    Qmatic Experience Cloud
    Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff...
  • 4
    YesEvents

    YesEvents

    YesEvents

    YesEvents offers a comprehensive suite of services that spans the entire conference lifecycle and ensures every detail is executed with precision. Our commitment to exceptional customer service extends beyond conventional boundaries, consistently exceeding expectations and enriching both organizer and attendee experiences. Stay connected, register more attendees, and build stronger relationships while saving time and money with YesEvents. As a premier event management company, Yes...
  • 5
    RegFox

    RegFox

    Webconnex

    ... to control the entire registration experience. Whether in-person, virtual, or hybrid, you’ll have one platform with everything you need to drive sign ups, manage registrants, capture data, and more. With over 60,000 customers and twelve years of experience, we’ll be your guide to the most successful and profitable events you’ve ever had.
    Starting Price: $0.99 per attendee
  • 6
    EasySignup

    EasySignup

    EasySignup

    EasySignup is a web-based system that helps you collect and manage many of the tasks that are associated with handling and managing events. Our accommodative support is ready to help you use EasySignup, if you ever need it. Are you curious how EasySignup can help you? We're a team of committed Danes who all put personalized and present customer service first. Some of us may be a bit geeky and love to tweak and refine technical details in the system or develop new features. Others stay...
    Starting Price: $150 per month
  • 7
    EZregister

    EZregister

    EZregister

    Set up, customize, and publish your event page in minutes using our simple forms with no set up fees. Get custom registration links to include in emails, post on social media sites, or add to your own website. Collect registration information and payments, sell tickets, and accept credit cards online. Manage your event with registration reports, online check in, ticket scanning, and follow up emails. Run instant online reports for detailed registration results and ticket sales. Export your...
  • 8
    tpc-matchpoint

    tpc-matchpoint

    tpc-matchpoint

    ... flexible, adapting to the requirements and ways of working of each center rather than imposing a single standard. A custom mobile APP not only promotes your brand, but also improves your sales and customer retention. Customer Service There is no greater benefit than customer satisfaction. The most important value for our company.
  • 9
    ReCPro

    ReCPro

    R.C. Systems

    ReCPro offers dynamic and responsive registration website designs. Our social media sharing tools will help increase interest and participation in your programs. ReCPro encourages customers to provide feedback on recommended features as the development of our product is a collaborative effort. The support team at ReCPro is knowledgeable, friendly, patient and available when you need assistance. Choose features based on your department’s current needs. Add features in the future as your...
  • 10
    Ticketbud

    Ticketbud

    Ticketbud

    Event ticketing made easy. User-friendly for first time organizers, while powerful and flexible for large events. Ticketbud has hosted millions of events worldwide, from live shows and festivals, to hospitality, education, corporate and community events. Event organizers love Ticketbud’s early payouts to help cover upfront costs, as well as our all-inclusive access to all features and customer support, with one low flat rate. Ticketbud is the event organizers ticketing platform. ALL...
    Starting Price: 0
  • 11
    Canapii

    Canapii

    Canapii

    Canapii provides unique solutions to manage in-person, hybrid, and virtual events. As the only supplier with genuine 24/7 customer service, our global team lives and breathes events, no matter their location or size. From registration all the way to post-event analytics, Canapii users can streamline their entire event organization and create truly unique event experiences. By being ahead of the innovation curve, we enable our customers to impress their audiences every step of the way...
    Starting Price: Free
  • 12
    GoMeddo

    GoMeddo

    GoMeddo

    .... It supports a full business cycle, from planning and reservations to bookings and payments, with all data stored in Salesforce for easy customer engagement. Key features include real-time availability monitoring, self-service booking through user-friendly widgets or Salesforce Experience Cloud integration, seamless check-in/check-out functionality via QR codes or directly within Salesforce, and secure payment processing supporting various methods.
    Starting Price: €695 per month
  • 13
    PlanetReg Event Registration
    PlanetReg is a tool that helps event organizers register attendees and collect payments. Have your event ready in minutes by using our design wizard or copy an existing template. Easily create a professional-looking registration page by customizing with colors, logos and images. We make it simple to integrate with your existing website, allowing you to present a seamless registration option to your customers. Collect the data you need by easily customizing your registration form. Multiple...
  • 14
    BestClass

    BestClass

    BestClass

    Power online registrations and payments with our suite of tools tailor-made for after-school programs like yours. BestClass’ sleek design makes it easy for your customers to sign up, pay and stay tuned. But BestClass makes it easy for you too. Explore the features that help businesses run more smoothly. From managing program schedules, participant rosters, staying on top of cash flow, managing staff and of course distilling insights from sales. All in one solution. You want your customers...
  • 15
    Arts People

    Arts People

    Neon One

    Achieve sustainability with Arts People, software designed to support the profound impact of theater, dance, and other performance arts. The past year has brought unprecedented challenges to the performing arts industry and live events as a whole. As we continue to listen to Arts People customers and understand this space’s unique new needs, we will be maintaining and supporting their technology as is. Integrate your online and box office ticket sales with intuitive tech that works the way you...
  • 16
    Eventbrite

    Eventbrite

    Eventbrite

    Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online — while helping people discover events that fuel their passions. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. Eventbrite’s powerful platform, which can be accessed online or via mobile apps, scales from basic registration and ticketing to a fully featured event management platform....
  • 17
    esportsdesk.com

    esportsdesk.com

    Recreation Sports Management

    ... designers. Set your schedules, enter your results, and sit back as the system automatically generates all of your standings and statistics on the fly. Stream for free via YouTube or on a Pay Per View basis with custom packages and pricing. We'll get you kitted out with everything you need and will provide all the support you need.
    Starting Price: $600 one-time payment
  • 18
    Eventsity

    Eventsity

    netAmbition

    ... with exhaustive customization options or use our concierge service. Easy drag n drop form building with readily defined fields or your own custom requirements. Quickly validate or check tickets and attendees at the door using your mobile or tablet device. We're here to help on live chat or telephone when you need us. Plus Eventsity has an excellent help system. LinkedIn, Facebook, Instagram, and Twitter login support for one-click authentication during checkout.
    Starting Price: $40 per month
  • 19
    Flame Concepts

    Flame Concepts

    Flame Concepts

    A selection of our key features of our award-winning ticketing and registration system. By increasing efficiency across all areas of the business we can help you achieve more impact with fewer resources. With award winning systems that have a proven track record and personalized support when you need it. Customers can book and pay direct to your business account in your currency! Our easy to use ticket and box office system provides a simple and enjoyable experience for the customer...
  • 20
    iClassPro

    iClassPro

    iClassPro

    Your search for the best way to manage your classes, students, teachers, coaches, billing, and much more ends here! Our cloud-based software is designed to take the hassle out of operating a class-based business while providing exceptional person-to-person customer support. While tailored for a variety of industries including gymnastics, swim, cheer and dance, we help you manage all aspects of your business so you can get back to doing what you love! Class-based businesses in a variety...
    Starting Price: $129 per month
  • 21
    EZSignUp

    EZSignUp

    EZFacility

    Create eye-catching online forms to collect registrations and payments. Choose from a wide array of pre-built templates or copy existing events. Customize your form fields, dates, pricing, branding, and colors. Track event success with revenue and registration data. Quickly export data using convenient standard downloads—or filter registrations to choose what you export. Save your custom downloads for future use to make reporting fast and easy. Promote your online registration forms via email...
  • 22
    Formplus

    Formplus

    Formplus

    Formplus is a robust drag-and-drop online form builder perfect for creating mobile-friendly web forms. Whatever your industry or use case, Formplus is equipped with over 1000+ form templates to help you collect customer feedback, create workflows, or receive payments. Formplus currently serves customers across various industries such as Education, Logistics, Event planning, Non-Profits, E-commerce and so much more. The app is packed with powerful features such as; document merge, digital...
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    Starting Price: $25.00/month
  • 23
    Event Ready

    Event Ready

    Event Ready

    What Event Ready gives you affordable flexibility, customization and not a one size fits all software. Our platform is easy to use, flexible and customizable. We have features like accreditation, interactive floor plan, Call for Papers, BEO, mobile app, housing, email tools, survey, and 24/7 reporting. We also offer on-site badging, session scanning and lead retrieval. All of these are a la carte. We also build custom registration platforms. If you are tired of paying the big guys give us...
  • 24
    EventMagix
    Our Virtual Event Platform is a cloud-based solution with superior screen sharing, live video streaming, and recording features, plus customized branding, social media broadcasting, and audience engagement analytics and much more. We create your custom branded event webpage optimized to increase attendee signup fully integrated with all Eventmagix solutions. You can manage your agenda, speakers, registration and all information related to your event. Registration System is an attendee, speaker...
  • 25
    Eventzilla

    Eventzilla

    Eventzilla

    Eventzilla is a leading cloud-based event registration & marketing platform for in-person, hybrid and virtual events. Works perfect for conferences, webinars, virtual events, fundraisers, classes, & sports events. Eventzilla has everything you need to set up a custom event website, publish event schedule, process payments, manage attendees, and check-in easily. Key Features: - Custom branded event websites - Event agenda builder - Custom registrations form with conditional logic...
  • 26
    Eventboost

    Eventboost

    Eventboost

    Connect people through live webinars, chat tools & digital content, backed by unbeatable 24/7 customer support. Create events, manage registration, and share on social networks. Customize invitations, confirmation emails, and registration page. Check in guests through our mobile App and print badges with QRcode. Monitor your event with real-time statistics, reminders, and follow-ups. Get ready for the future, export lists or duplicate recurring events. Public or private, with or without...
  • 27
    GuestDay

    GuestDay

    GuestDay

    Planning an event can be stressful and tiring. That's why we made GuestDay full-service, with great customer support, so you don't have to set up any iPads and apps yourself. Just give us your guest list, seating plan, and some photos before the event, and we'll set everything up for you, delivered to your event location. Simply tell us about your event: how many guests you're expecting, when it is, and if you'd like to use QR codes or monitors. We'll get back to you with a quote in two working...
    Starting Price: $99 one-time payment
  • 28
    Floktu

    Floktu

    Floktu

    Floktu is here to help launch your online events now, and your offline events later (when the time is right). We are able to offer fee free events by allowing event managers to pass on the 3% service fee to their customers/attendees. This service fee is ubiquitous across event registration platforms and payment gateways in general. By eliminating ticket and handling fees we are able to offer the only free solution in the online ticket and registration market today.
  • 29
    High Attendance

    High Attendance

    High Attendance

    ..., engage and track the contact information and behavior of every visitor to your exhibits. Leverage online or face-to-face events and push event data in realtime to where you need it. No matter where you are, we are just seconds away. Support is available to you no matter the question (complex or simple). High Attendance allows customers unlimited use of the entire system, including users and administrators, multiple divisions, unlimited events and displays.
  • 30
    Symphony

    Symphony

    Symphony

    Event Management for Corporate Marketers. The complete event toolkit to promote and manage registrations for events and training courses. We know what goes into a successful event. That's why we've created a tool where you can manage your event from start to finish and share valuable data with those who need it. Our mission is to make event management as stress-free as possible. We care about customer support, transparency and meeting your objectives. We work with organizations to provide CRM...
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