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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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47 Products for "customer support" with 2 filters applied:

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  • 1
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form...
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    7,297 Ratings
    Starting Price: $34 per month
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  • 2
    Upper Hand

    Upper Hand

    Upper Hand

    Welcome to Upper Hand on SourceForge, the nexus for premier sports facility management and sports scheduling software. Our innovative solutions empower sports facility managers with tools to streamline operations and optimize resources. Our standout sports facility management software is designed to revolutionize the management of any sports complex or organization, incorporating cutting-edge features to maximize efficiency and productivity. Our sports scheduling software, an...
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    306 Ratings
    Starting Price: $10/mo. for the first 2 mo.
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  • 3
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    363 Ratings
    Starting Price: $12 per month
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  • 4
    Qmatic Experience Cloud
    Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff...
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  • 5
    YesEvents

    YesEvents

    YesEvents

    YesEvents offers a comprehensive suite of services that spans the entire conference lifecycle and ensures every detail is executed with precision. Our commitment to exceptional customer service extends beyond conventional boundaries, consistently exceeding expectations and enriching both organizer and attendee experiences. Stay connected, register more attendees, and build stronger relationships while saving time and money with YesEvents. As a premier event management company, Yes...
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    7 Ratings
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  • 6
    TrueDialog

    TrueDialog

    TrueDialog

    TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.
    5 Ratings
    Starting Price: $79.00/month
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  • 7
    tpc-matchpoint

    tpc-matchpoint

    tpc-matchpoint

    ... flexible, adapting to the requirements and ways of working of each center rather than imposing a single standard. A custom mobile APP not only promotes your brand, but also improves your sales and customer retention. Customer Service There is no greater benefit than customer satisfaction. The most important value for our company.
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  • 8
    Canapii

    Canapii

    Canapii

    Canapii provides unique solutions to manage in-person, hybrid, and virtual events. As the only supplier with genuine 24/7 customer service, our global team lives and breathes events, no matter their location or size. From registration all the way to post-event analytics, Canapii users can streamline their entire event organization and create truly unique event experiences. By being ahead of the innovation curve, we enable our customers to impress their audiences every step of the way...
    6 Ratings
    Starting Price: Free
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  • 9
    Eventbrite

    Eventbrite

    Eventbrite

    Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online — while helping people discover events that fuel their passions. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. Eventbrite’s powerful platform, which can be accessed online or via mobile apps, scales from basic registration and ticketing to a fully featured event management platform....
    18 Ratings
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  • 10
    Event Ready

    Event Ready

    Event Ready

    What Event Ready gives you affordable flexibility, customization and not a one size fits all software. Our platform is easy to use, flexible and customizable. We have features like accreditation, interactive floor plan, Call for Papers, BEO, mobile app, housing, email tools, survey, and 24/7 reporting. We also offer on-site badging, session scanning and lead retrieval. All of these are a la carte. We also build custom registration platforms. If you are tired of paying the big guys give us...
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  • 11
    Eventzilla

    Eventzilla

    Eventzilla

    Eventzilla is a leading cloud-based event registration & marketing platform for in-person, hybrid and virtual events. Works perfect for conferences, webinars, virtual events, fundraisers, classes, & sports events. Eventzilla has everything you need to set up a custom event website, publish event schedule, process payments, manage attendees, and check-in easily. Key Features: - Custom branded event websites - Event agenda builder - Custom registrations form with conditional logic...
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    11 Ratings
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  • 12
    Eventboost

    Eventboost

    Eventboost

    Connect people through live webinars, chat tools & digital content, backed by unbeatable 24/7 customer support. Create events, manage registration, and share on social networks. Customize invitations, confirmation emails, and registration page. Check in guests through our mobile App and print badges with QRcode. Monitor your event with real-time statistics, reminders, and follow-ups. Get ready for the future, export lists or duplicate recurring events. Public or private, with or without...
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  • 13
    GuestDay

    GuestDay

    GuestDay

    Planning an event can be stressful and tiring. That's why we made GuestDay full-service, with great customer support, so you don't have to set up any iPads and apps yourself. Just give us your guest list, seating plan, and some photos before the event, and we'll set everything up for you, delivered to your event location. Simply tell us about your event: how many guests you're expecting, when it is, and if you'd like to use QR codes or monitors. We'll get back to you with a quote in two working...
    Starting Price: $99 one-time payment
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  • 14
    Race Entry

    Race Entry

    Race Entry

    Grow your race easily and effectively with Race Entry’s growth tools. Set automated incentives for sharing your registration page and measure the impact. Customize your registration page with your branding and questions. Our simple two-page form also improves your conversion rate. Make better marketing and sales decisions with real-time financial reports and sales heat maps. Even create your own reports. Reduce the time you spend on customer service by making it easy for participants...
    Starting Price: FREE
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  • 15
    Stride Events

    Stride Events

    Stride Events

    .... Reserve seats, customize pricing, sell season tickets, track sold seats, set automated open dates and price increases. Sell general admission, assigned seating, or both. Easily manage sponsors, volunteers, memberships, and fundraising in the same place you manage everything else for your event. Customize ticketing and registration pages for a consistent brand experience. Simplify memberships, teams, and tournaments. Show race results and photos, too! And, benefit from a dedicated account rep.
    4 Ratings
    Starting Price: Free
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  • 16
    Proxyclick
    Proxyclick, also known as Eptura Visitor, is trusted by top companies like L'Oreal, Airbnb, and Audi to enhance their visitor experience while securing their premises and their data. We provide a universal solution to meet Enterprise needs and standardize processes in all your locations, with the flexibility of local customization. We keep our focus on creating the best VMS on the market. That's why we integrate with industry-leading access control systems, Wi-Fi providers, meeting room...
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  • 17
    HoldMyTicket

    HoldMyTicket

    HoldMyTicket

    HoldMyTicket is an innovative ticketing solution. Built for the event industry of today, HoldMyTicket offers custom solutions for our clients. Customized ticketing solutions for any event. Whether you are selling tickets to a small conference, sports arena, or large-scale event, HoldMyTicket has you covered! With HoldMyTicket’s Spark event management and ticketing solutions, we have made it simple for our users to coordinate every step of their event and sell tickets online in minutes...
    Starting Price: $0.01
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  • 18
    B-Com

    B-Com

    B-Com Event Technologies

    ... kind (customers, partners, suppliers, PR, etc.) and engage their audience on the long term. B-Com is a global community and event management platform dedicated to professional event planners. It helps deliver great events through automation, data integration, full customization, and a large set of core features.
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  • 19
    Enrollware

    Enrollware

    Enrollware

    ... scheduling and registration software automatically controls your online class listings and registration pages with no HTML or web page editing. Work smarter and grow your business. Now you'll have the time. Our secure web-based student registration pages are accessible 24x7 and provide more opportunity for students to easily self-enroll in your classes. With our optional pixel-perfect custom registration skins, your class registration pages are an exact match to your existing site.
    Starting Price: $249.00/month
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  • 20
    Iris Registration

    Iris Registration

    Seattle Technology Group

    Don't waste time sending reports. Empower your clients with easy access to their business data. Capture the registrant information that you want, how you want it. Manage registrant charges and efficiently review registrant and registration details. Check off ‘to-do’s’ like never before. Charge registrants instantly with online credit card payments. Update and edit information gathered with custom forms. The custom reports our team creates for yours within Iris Registration run the gamut. It...
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  • 21
    SignMeUp

    SignMeUp

    SignMeUp

    SignMeUp's software helps streamline the event registration process without the need for technical expertise. Built-in templates are provided for ease of use and allow a high level of customization to adapt to the specifics of any event. It offers a mobile app for ease of management anywhere, anytime. SignMeUp also offers a referral network for promotion and marketing purposes, a customizable dashboard, and SMS/Text confirmations for all participants, among many other features.
    Starting Price: $1.25/user
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  • 22
    EventSolutions360

    EventSolutions360

    Tradeshow Multimedia

    ..., exhibitor, etc.) Supports advanced registration pricing matrixes. Back-office functionality provides more control for meeting planners. Email communication tools. Contactless registration, attendance tracking, and lead retrieval solutions. Multiple custom badging options are available. Paper, plastic, mobile, barcode, NFC, and more. Our ExpoMap™ module is designed to allow administrators to manage the interactive floorplan, booth sales, sponsorship sales, exhibitor application process, etc.
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  • 23
    Sportsman Web

    Sportsman Web

    Peak Software Systems

    Serving municipalities since 1993. Sportsman Web is an All-in-One, Cloud-Based, Parks and Recreation Management tool built for Parks and Recreation. Online Registration and Reservation, Patron Accounts (Free custom site), Memberships, Patron Communication, Customizable POS, Payments, touchless entry, League Scheduling with Coaches Portal, Camp/Daycare, Check In/Out, Reporting, Document Management, Attendance, Inventory, Golf and Controlled Access . Accessible on ALL Devices. Dedicated Local...
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    10 Ratings
    Starting Price: $930 per year
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  • 24
    Evenium Net
    Evenium Net is a comprehensive, extremely affordable system to create events, invite & register attendees. Quickly configure ticket types & payment options, customize registration forms, images & badges. Easily create agendas & guest lists, email custom invitations with links to register on your website or one Net generates for you. Use our free check-in app & deploy our interactive app ConnexMe. Create a richer more engaging experience & spend less time managing the event! Enhance...
    Starting Price: $1.00/one-time/user
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  • 25
    Cheddar Up

    Cheddar Up

    Cheddar Up

    ... dues, group gifts, after-school programs, events, fundraisers, and beyond. Wow your community with a seamless, beautiful paying experience, no app or account necessary. Professional-looking payments out of the box or customize the look for your group, easily. Accept in-person payments with ease. Whether online or in-person, our mobile apps and Bluetooth card readers let you keep all your payments within Cheddar Up.
    Starting Price: $10 per month
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  • 26
    VBO Tickets

    VBO Tickets

    VBO Tickets

    VBO Tickets is a feature-rich ticketing platform designed to help organizations of all sizes. Cloud-based and mobile compatible, VBO Tickets is a white label, all-in-one software solution that seamlessly embeds into any existing website and Facebook page. With VBO Tickets, promoters can easily create events, set up a payment gateway, add tickets, market their event, view reports, communicate with their customers, and more. Key features include Box Office, Ticketing, Reporting, CRM, Donations...
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  • 27
    Eleyo

    Eleyo

    Eleyo

    Helping child care, enrichment, and after school coordinators grow their programs with easy-to-use software. Eleyo brings simplicity to child care and after school programs. Our end-to-end management software is built and ready to support your community's needs. We're motivated as a leader in community education and child care technology. We constantly innovate to meet the needs of our customers and communities. Our robust software eliminates paperwork and simplifies administrative duties...
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  • 28
    e-RegisterNow

    e-RegisterNow

    e-RegisterNow

    e-RegisterNow is a secure, web-based event registration and ticketing platform designed to integrate seamlessly with your website. It enables attendees to register for events or purchase tickets directly from your site, supporting a wide range of events including conferences, courses, camps, sports tournaments, memberships, and recreational programs. The software offers features such as real-time payment processing with VISA, MasterCard, and AMEX, PCI compliance, and an iPhone Ticket Scanner...
    Starting Price: $500.00/year
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  • 29
    GrowTix

    GrowTix

    GrowTix

    Purchasing tickets is a breeze with GrowTix. Customers visit one fully responsive webpage and stay on it throughout the entire purchasing process. There is no redirecting to multiple pages or websites. We support the latest in ticketing technologies - Passbook Integration, MMS, Epic Photo Integration, & RFID Integration to name a few. A simple single entry system for your panel, autograph, photo-op, web, private & public celebrity schedules that populates the web, your app, digital signage...
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  • 30
    Eventleaf

    Eventleaf

    Jolly Technologies

    Eventleaf is an online event registration management software that allows users to create highly professional event pages with speaker profiles, agenda details, photos and videos, and sell simple tickets to complex packages. Eventleaf is designed for professional events, such as conferences, conventions, seminars, workshops, trade shows, expos. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track...
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    63 Ratings
    Starting Price: Free
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