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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
View more categories (20) for "customization"

42 Products for "customization" with 2 filters applied:

  • 1
    Preferrd

    Preferrd

    Preferrd

    Collect, manage and showcase your Google reviews to build trust, increase website traffic and boost sales. The only tool you'll need to build a successful reviews strategy for your business. Collecting reviews used to be tough. We've made it super easy. All of your reviews in one place. With awesome analytics. Customizable tools to showcase your reviews. Everywhere. Most other reviews platforms only collect reviews at the company level. But Preferrd is built for professionals, and we know...
    Starting Price: $60 per month
  • 2
    ProcessFlex

    ProcessFlex

    ProcessFlex

    ...Profiles & Resumes. Candidates, customers, suppliers, employees or whoever you need most, create new profile types and adjust your settings as needed. Have specific links to the registration directly by the profile owner, either a candidate, customer, supplier or any other profile type. Custom features. Do you have unique needs and can't find suitable solutions? Only you know what your company really needs.
    Starting Price: $5.40 per user, per month
  • 3
    AvaPA

    AvaPA

    Added Value Applications

    New, low cost, cloud-hosted, end to end temp and bank staff scheduling. Workers can be tightly and automatically matched to shifts on dates, times, skills and customers. Fully automatic and quick background compliance checks including who will work where. Automatically send offers and custom confirmation emails, texts or smart app messages. Employees emailed, texted and sent job info and calendar entries to their smartphones with apps. All automated and quicker than you’ve read this! A simple timesheet system allows shifts to be signed off. ...
  • 4
    eBoss

    eBoss

    eBoss Recruitment Software

    ...These are the tools that really help you to run a business – whether you are just starting up, or a seasoned pro. eBoss recruitment software will always provide our customers with a competitive advantage. We do this through innovations in recruitment technology, and through a peerless support service which welcomes every new customer into our family of businesses. eBoss assists you as a recruiter in every step of your journey. We help established firms to reduce baseline operating costs and raise performance. ...
  • 5
    FlexService

    FlexService

    FlexService software

    ...Easily create clients and candidates. With easily generated overview lists you can quickly view and filter data. All contact history with customers and candidates is fully transparent. To guarantee the quality of your service, you need to work effectively with your colleagues and other relations. With ToDo you can easily create tasks at any time and assign them to the right person.
  • 6
    Ngage

    Ngage

    Arca24

    Ngage is an all-in-one staffing agency software by Arca24: ATS based on cross-language AI for CV Matching capable of identifying the matching between profiles and jobs in 6 different languages, even if CV and offer are written in different languages + CRM, a customer relationship lifecycle management solution + powerful Reporting System. It reduces time for recruiting, manages all customer data, keeps track of the feedback received and simplifies the administration of the candidates hired. Product Differentiators: - AI CVs Matching for an automatic pre-screening of candidates - Integrated Multiposting system with over 100 job boards - Advanced systems for videorecruiting - Soft skills tests - Tests of linguistic and technical skills - Customizable Killer question - Automated candidate’s summary sending to clients - Multimaling and multi sms - Alerts and competitors analysis - Collective contracts, timesheets, invoices and salaries - Reporting and KPI
    Starting Price: $99.00 /month/user
  • 7
    Arithon

    Arithon

    Matchmaker Software

    Arithon is a simple and easy-to-use applicant tracking and recruitment software designed for both recruiting agencies and HR departments Arithon offers a powerful and adaptive workflow, publishing Jobs to job Boards, bulk Import and parsing CVs/resumes, creating custom reports, sending and tracking emails, send SMS/Text messages, advanced search, create hotlists, create custom designed email templates. Arithon candidate search help you run extensive type of searches, such as advanced keyword search, boolean and more, you can build a save search and create an unlimited candidates hotlist in a few clicks. ...
    Starting Price: $65 per user per month
  • 8
    itris 9

    itris 9

    Itec Systems

    ...Our highly scalable, Microsoft SQL-based CRM offers a wide range of functionality, integrations, and features to suit a variety of workflows and recruitment businesses. With our innovative approach to software and commitment to customers, we have built a reputation for enhancing growth and profitability with some of the world's leading recruitment brands. If you're looking for cloud-based recruitment software, we have you covered. Our cloud-based recruitment software is fast, reliable, and our commitment to customer service means we offer the best support and guidance to help you succeed.
    Starting Price: £60
  • 9
    CVFormatter

    CVFormatter

    Aimanack Company Limited

    ...The platform includes AI-generated resume summaries, produced in just three seconds, as well as AI-powered proofreading to address typos, grammatical errors, and formatting inconsistencies. Additionally, it offers translation capabilities for over 10 major languages, making it a versatile tool for global recruitment needs. Users can customize date formats and file names to meet specific requirements. It supports bulk uploading of up to 10 resumes at a time, with options for custom solutions to handle larger volumes. Teams can collaborate seamlessly without incurring additional charges for multiple users. Paid users have access to multiple resume templates, while free trial users can convert one template at no cost.
    Starting Price: $49 for 50, $79 for 100
  • 10
    Woven

    Woven

    Woven Teams

    ...And because these more-senior scenarios are more real-world, they deliver better signal on who will pass technical screens and final round interviews. This saves engineering time. Woven customers often replace take-home projects and shorten interview steps to move faster. NEW Detect ChatGPT Cheating: Woven is now the only technical assessment with remote proctoring on all plans. Try using ChatGPT on other platforms to see how their detection holds up!
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    Starting Price: $249/mo + Successful Hire Fee
  • 11
    Loxo

    Loxo

    Loxo

    ...Founded in 2012, out of Denver, CO, Loxo has tapped into a global team of innovators, UX practitioners, thought leaders, and recruiting practice managers, to build a state of the art Recruiting CRM that energizes our 4000+ customers to find their next, best candidate. We are unicorns, dedicated to providing an enterprise platform for our customers through an easy to use, elegant designed, software experience that eliminates data entry, reduces workflow complexity, and maximizes global productivity. Loxo's AI-powered product suite guides recruiters to the perfect candidate match every time, while cutting out 80% of the work.
    Starting Price: $119 per month
  • 12
    TempWorks

    TempWorks

    TempWorks Software

    Whether your staffing agency is established or new to the market, our out of the box and customized staffing software delivers the innovative tools your staffing company needs. TempWorks Software® delivers innovative and cutting-edge staffing software solutions to hundreds of temporary staffing agencies of all sizes across the nation. From online application portals to mobile front office and onboarding tools, an employee engagement mobile app, invoicing and flexible reporting, TempWorks Software has supported client growth for more than 20 years with exemplary client service and an experienced team.
  • 13
    Sompani

    Sompani

    Sompani

    ...Our algorithm automatically notifies companies the moment a candidate matching a vacancy is uploaded to the pool. No profile will be lost. Your Talent Pool will be customized to your website and branding. Your portfolio will hire and share talent on a platform hosted under your domain. Invite candidates in your network to your talent pool, aggregate every top profile your companies interview, invite candidates who visit your website and more. An approval stage ensures that only the best candidates join your platform. ...
  • 14
    eJobsiteSoftware

    eJobsiteSoftware

    eJobsiteSoftware.com

    eJobsiteSoftware is a web application built on Linux/Apache/MySQL/PHP (LAMP) Platform that enables you to quickly deploy a fully functional advanced job board It can be used in setting up niche Job Board for specific region, business sector or a general Job Board. Our job board solutions are customized to each client’s requirement. We have considerable experience in designing, development & management of high quality recruiting job board. Our software is easy to use, completely automated and requires no technical skills to administer.
    Starting Price: $600.00/one-time
  • 15
    1Staff Front Office

    1Staff Front Office

    Professional Advantage

    ...Optimization and digitization of your daily operations is vital to speed up your response to client demands and reduce the cost per placement. 1Staff is an end-to-end staffing solution underpinned by the Microsoft Dynamics and Azure cloud platforms. From business planning to budget tracking, marketing and lead generation through customer engagement, applicant tracking through compliance and onboarding, time bill & pay through to full ERP financials, with 360-degree visibility from dashboards to governed reports, 1Staff does the job.
  • 16
    RECRU

    RECRU

    Cloud-IT s.r.o.

    Cloud / AI based HR solution with high volume of automation, customization and free online video meetings included. Complex HR solution, candidate and employee database, projects, selection procedures, mass document management, automatic GDPR management, CRM, evaluation of candidates suitability, direct advertising on job portals, CV analysis, full-text search, intelligent search, own CV parser, mobile application, online testing, statistics and reports, calendar, communication.
    Starting Price: $34 / Month / User
  • 17
    SourceWhale

    SourceWhale

    SourceWhale

    Enhance your outreach with dynamic variables such as time of day, a fun fact or field of study, helping to deliver a highly personalized communication experience. Stand out in busy inboxes with some ‘out-of-the-box’ content that is unique to your target individual. Get creative with custom images, gifs, videos and more to inject some personality into your messages and stand out from your competitors. Create multistep outreach that combines channels like email, LinkedIn, phone calls, SMS and more. Not only will you tap into a wider audience with an integrated, tailored approach, but you’ll never miss an opportunity with automated follow-ups. ...
  • 18
    Vizirecruiter

    Vizirecruiter

    Vizirecruiter

    ...Candidates review VIZIs an average of 2.5 minutes compared to a 40-second review of a text-based job description. This means more mission-aligned candidates. VIZI customers experience a 50% increase in employee sharing of job descriptions within their networks – via text, email and social media.
    Starting Price: $129 per month
  • 19
    JobTarget

    JobTarget

    JobTarget

    ...We’ve never been one of those high-flying startups, raising gazillions of dollars, and plastering our ads on TV and radio. Instead we’ve focused on developing the best products, growing slowly, and maintaining the highest level of service we can for our customers and users. We understand that every day we need to earn their trust – and we take that to heart.
  • 20
    Flo

    Flo

    Flo Software Solutions

    ...Whether you are a new agency looking to get your business off the ground, or an established company looking for a bigger, better service than what you already have, CashFlo is designed to offer our customers a really practical, reliable funding solution. Our online portal allows all time-and-charge data to be held on the system and easily approved by your client. Not only does this ensure accuracy, but it means it takes just minutes to process your invoices.
  • 21
    HireRight

    HireRight

    HireRight

    HireRight helps more than 40,000 companies hire great talent, from small businesses across every industry to nearly half of the Fortune 100. Many of the world's most innovative and successful organizations trust HireRight for our technologically advanced, industry-leading products and superior customer service. As one of the leading screening services companies, we give you a powerful spectrum of background check solutions that span the globe. Our flexible, yet advanced, platform makes it easy to order the screening products you need, and makes you look good to your candidates with an award-winning candidate experience. Although most businesses have high talent standards, they also are challenged by limited resources. ...
  • 22
    PORTERS ATS/CRM
    ...Using talent acquisition software such as an Applicant Tracking System is a matter of choice for your business, everything you need in one platform: an affordable, highly customized, and time-saving recruitment solution.
  • 23
    AD-Men

    AD-Men

    AD-RH

    ...Save even more time thanks to optimized management of your recruitment mission in AD-Men V5. Facilitate the management of your invoices and your internal reports or those intended for your customers. Market-leading software for headhunting, direct approach and sourcing firms. Full functional coverage, ultra customizable and scalable. Global management of the firm’s activity with many features such as CRM, finance, profitability. Desktop software offering data hosting in your infrastructure or in the Cloud to give you total control of your information. ...
  • 24
    Total Back Office Solutions

    Total Back Office Solutions

    Total Back Office Solutions

    ...Whether you’re a new start up or an existing agency, there’s simply no need to look at any other outsourcing company as TBOS have your complete recruitment back-office covered. Fully functioning, scalable accounts department under your agency name. Customized plans for independent recruiters, medium-sized agencies & larger recruitment enterprises. Complete management of Contractor, Permanent & International placements from day 1. Flexible and bespoke invoicing and payment processes. Competitive pay-as-you-go pricing, not based on your agency turnover. Preferential invoice finance rates to over 170 countries worldwide. ...
  • 25
    Taleez

    Taleez

    Taleez

    Taleez is a comprehensive application management and job posting solution. Fully manage your recruitment processes and integrate your teams into decisions. For the automatic distribution of offers, the centralization of applications and collaboration. Effortlessly collect and track applications in an intuitive and modern interface. Clear and relevant data in order to make the most informed decisions for your recruitments. Create automation scenarios tailored to your processes so you can...
    Starting Price: €99 per month
  • 26
    Interseller

    Interseller

    Interseller

    ...Interseller is a simple solution for all your email needs. Source your own candidates using our Chrome extension or upload a list of contacts to add to an email sequence. Schedule a customized sequence of emails that will be sent to a list of contacts. Emails stop sending automatically once the contact replies. Interseller connects with your Gmail, Outlook, Exchange or IMAP server to send 1 on 1 emails to your contacts so they land directly in their inbox. Connect your CRM or ATS directly to Interseller to keep all your contacts and communication up to date and prevent reaching out to existing contacts.
    Starting Price: $100 per month
  • 27
    Shook

    Shook

    Shook

    ...Shooky takes unstructured data like CVs and LinkedIn profiles and standardizes them into a customizable, designed profile that you can filter and eventually share with your clients for review. Whether you have 10 expert marketers or 5000 virtual assistants, manage your talent with sharable onboarding links for each role, mass uploads, customized fields, smart search, saved filters, and other features designed with talent pool managers in mind.
  • 28
    Postings.com

    Postings.com

    Postings.com

    ...With Postings, businesses can quickly create job postings which are then sent to hundreds of job boards, gather the best candidates, perform background checks, and more. The platform also includes tools for creating custom email and text campaigns, creating interview questions, setting resume and interview targets, and more. With one click your job posting is sent to hundreds of job boards. This saves you countless hours and removes the risk of buying a single job posting and having it not work out. We even email the job to the best matching candidates from our 3.5mm user community.
    Starting Price: $169.00/month/user
  • 29
    Access Recruitment CRM
    Get recruitment right from day one with our HR talent acquisition software. Enabling streamlined applicant tracking and seamless candidate journeys. Deliver a customized and highly branded experience for candidates with our customizable candidate portal, building your employer brand from the very first interaction. Manage the candidate journey from application to offer, all from a central talent acquisition platform. Automate tasks, send communications, book interviews and create alerts at the click of a button using our talent acquisition management tools. ...
  • 30
    Firefish

    Firefish

    Firefish Software

    ...With all your recruitment activities managed together in one place, you’ll see clearly what’s working and what’s not. By combining all your recruitment activities onto one platform, you're able to create custom reports that you know you can trust.
    Starting Price: $85 per month
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