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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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53 Products for "customization" with 2 filters applied:

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  • 1
    Pipedrive

    Pipedrive

    Pipedrive

    Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. ...
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    9,446 Ratings
    Starting Price: $24/month
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  • 2
    Shape Software

    Shape Software

    Shape Software

    ...Shape provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape's suite of services today.
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    132 Ratings
    Starting Price: $119
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  • 3
    ProValet

    ProValet

    ProValet

    ...alerts, real-time service reports and notifications, service and invoice history, easy payment tools, including Auto-Pay, and video based Service Request that go directly to the Service Company dashboard. ProValet automates billing, syncs with QuickBooks Online, and enables actionable estimates and automated customer communication—boosting efficiency, revenue, and customer retention. Cloud-based, secure, and designed to launch routes and customers in 14 days.
    1 Rating
    Starting Price: $79 per month
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  • 4
    Skybill Utility Billing
    ...As a web-based service, Skybill is accessible from any device (desktop, tablet, mobile), without installing any software. Skybill is ideal for utility companies who have outgrown their existing systems (e.g. Access, Excel, custom-built billing systems), as well as those who are launching as new suppliers in retail energy markets. Skybill Utility Billing is a web, billing software for utility companies such as water, gas, electricity , heating , property manager, or billing on behalf of Landlord services. It provides companies set rates and tariffs per customer, customer group, property, a period of time or any other variation.
    1 Rating
    Starting Price: $175/month/user
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  • 5
    RealEstateAPI (REAPI)

    RealEstateAPI (REAPI)

    Data Engine, LLC

    Customers across proptech, fintech and home services industries leverage our APIs to access physical and financial details on 159M properties nationwide. Our solutions enable companies to rapidly scale their operations while significantly reducing the risks and the costs associated with wrangling data the old school way.
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    43 Ratings
    Starting Price: $599
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  • 6
    CentraHub CRM

    CentraHub CRM

    CentraHub

    #1 Custom CRM Software for Businesses. Boost your Growth by Automating Sales, Marketing and Service. Sales force automation tools to track, monitor and manage pipeline. Close more customers efficiently. Marketing automation platform for converting leads to sales with campaigns, email and more. Customer service platform for ticket management with SLA's across assets and service classes.
    1 Rating
    Starting Price: $10 per user per month
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  • 7
    Launch Control

    Launch Control

    Launch Control

    Rely on the highest deliverability rate in the industry, built-in compliance features, a steady stream of ‘quality’ leads, and the dependability of support from a 24/7 dedicated customer success team. Ignite your end-to-end customer text marketing interactions and skyrocket revenue. Automate thousands of customer touchpoints for effortless activation, captivation, and satisfaction, all tailored to your customer’s unique preferences. Response-driven conversational AI for better outcomes is here. User-friendly text marketing with rich features. ...
    Starting Price: $497 per month
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  • 8
    MapsPeople

    MapsPeople

    MapsPeople

    ...This visual appeal not only enhances the user experience and encourages interaction with your product, but also makes your product stand out. MapsIndoors helps you make customized, interactive indoor maps at scale that integrate seamlessly into your software. Regardless of the quantity or frequency of map production, automation technology combined with expert QA ensures the delivery of georeferenced, navigable, and customizable maps at scale. No matter your choice of platform and need for customization, fast implementation of the map in your product is guaranteed.
    Starting Price: Free
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  • 9
    TheHouseMonk

    TheHouseMonk

    TheHouseMonk

    Give a world class customer experience. Unlock the benefits of connecting your team, customers and real estate through the same platform. A complete technology solution for your customers and your team. State of the art Web + Mobile ERP system to give a great customer experience. Launch our white labelled apps under your brand name to your customers. Bring all your company functions on 1 platform and integrate operations for a smooth experience. ...
    1 Rating
    Starting Price: $1 per month
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  • 10
    InspectorADE

    InspectorADE

    ADEvantage Technology

    ...InspectorADE integrates directly with most major inspection companies to seamlessly deliver your data. This allows you to manage all of your inspections and inspectors centrally. Unlike other inspection management systems, we customize our forms to match the inspection companies that you work with. This reduces the risk of errors and unhappy clients. No more workarounds and compromise — our software is built for you. We don't believe that one size can ever fit all. When you sign up for InspectorADE our developers will create a custom input form to interface with your inspection company so that each of your individual needs will be met.
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  • 11
    Rentroom

    Rentroom

    Rentroom

    Keep your business moving by automating and streamlining rent collection, maintenance, accounting, communication, leasing, and more. On average, our customers save 20hrs+ a month after adopting Rentroom. Faster rent collection times compared to cash, check, and money orders. Customer satisfaction, our customers are here to stay with Rentroom! Landlords and property managers use Rentroom to close their books faster, save time, and increase the performance of their portfolios. Payments are automatically logged to tenant profiles, and accounting reports update instantly (even QuickBooks). ...
    Starting Price: $49.99 per month
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  • 12
    Avochato

    Avochato

    Avochato

    Avochato is an easy to use text messaging software solution built for sales, support, and operations teams. Avochato offers businesses the easiest way to connect to their customers, get more responses, and achieve higher conversion. It comes with a lead-generation chat widget, live inbox, broadcasting, automated surveys, programmable APIs, message templates, status tracking, and more. Avochato also offers integrations with leading business services including Slack, Office 365, Salesforce, and Desk.com.
    4 Ratings
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  • 13
    Rechat

    Rechat

    Rechat

    Rechat allows members to design a variety of beautiful marketing pieces ranging from property websites to email announcements, social stories posts open house sign-in pages, and more. Rechat allows members complete customization. Rechat offers a vast amount of DIY tools for agents, but in addition, it automates a lot of the day-today busywork. Rechat even offers tools for brokerage admins to help agents with their work. Rechat is integrated directly with Instagram, allowing members to effortlessly create, customize, and share their social posts. Rechat allows members to add captions and hashtags and then schedule their posts directly to Instagram. ...
    Starting Price: Free
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  • 14
    Bynry

    Bynry

    Bynry

    ...Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities.
    4 Ratings
    Starting Price: $1.39/per month/per meter
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  • 15
    UtilityBilling
    ...UtilityBilling is a comprehensive solution designed to eliminate hassle and ineffective manual processes in water utilities. It automates daily tasks so operations run efficiently. The platform includes a complete billing solution, bulk invoice generation, powerful CRM, customer portal, and automatic bill and collections notices. UtilityBilling also runs on any browser, anywhere.
    Starting Price: $99.00/month
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  • 16
    RealtyJuggler

    RealtyJuggler

    RealOrganized

    RealtyJuggler is a real estate Customer relationship Manager( CRM) that includes transactional management features as well. Customized just for real estate, RealtyJuggler includes real estate calculators, flyers, ecards, letter content, as well as the ability to track open houses, lockboxes, expenses, commissions, promotions and must more. Primary distinguishing features of RealtyJuggler are easy to use interface, and superb technical support and training. 90 day free trial is available as are complimentary one on one training, help with installing letterhead and importing data.
    Starting Price: $179 per user per year
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  • 17
    HORIZON Inspection Software
    ...When you spend hours fixing what your software should have gotten right in the first place, that wastes your time and your money. Horizon is an all-in-one tool that helps you do the right things the right way, faster than ever before. Your customers will be happier with your reports, and you’ll be happier with your business. Take advantage of our features including integrated scheduling, automated marketing, knowledge base, responsive support team, built-in illustrations and much more. Here's what inspectors like you have to say: “Love it! The customer service department is outstanding! ...
    4 Ratings
    Starting Price: $79.00/month
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  • 18
    Commercial Underwriter

    Commercial Underwriter

    Commercial Underwriter

    ...Compare stated-in-place rents, display the split between the incoming lease & the pro forma, and calculate the rent increases. Analyze the property performance based on different assumptions. Perform preliminary underwriting in less than 5 minutes. Customize the income, vacancy, and loss to lease. Real-time performance indicator, update & analyze data in seconds, with custom color codes for easy understanding & analysis. Commercial Underwriter is a web-based software designed for real estate professionals to simplify their commercial property underwriting analyzing process.
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  • 19
    MSCI Real Estate Enterprise Analytics
    ...Using the portfolio and query builder tools you also have the ability to isolate and analyze the performance of specific sectors, segments, or assets, run analysis on custom portfolios, and evaluate custom time horizons. Enterprise Analytics also provides a common language for the C-Suite, research, risk, and investor relations teams across your organization. From strategy through capital raising, portfolio construction, and risk and performance reporting, it supports you to determine future allocation.
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  • 20
    miniCal

    miniCal

    miniCal

    ...Deploy a bespoke solution for your business by using a pre-made JSON template, or by customizing your own. Allows to show the availability of each room type. Join the biggest community of open-source PMS developers. Save development costs and have access to 50+ extensions. You can start your business with the miniCal hosted service. miniCal has several feature settings, you can enable or disable these settings according to your needs.
    Starting Price: Free
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  • 21
    Close

    Close

    Close

    Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed. Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices.
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    12 Ratings
    Starting Price: $49.00/month
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  • 22
    InfoFlo

    InfoFlo

    InfoFlo Solutions Inc

    Case Management software made simple so you can focus on your non profit. 360 degree views of your cases all from a single dashboard. Get rid of those excel documents and start accessing your data from any anywhere on any device. With InfoFlo you will get a fully customized system to fit your needs all at an affordable price.
    187 Ratings
    Starting Price: $20/month/user
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  • 23
    Help With My Loan

    Help With My Loan

    Help With My Loan

    ...When they have excessively numerous private loans, they change to business loans, when they have an excessive number of business loans, they change to commercial loans, a never ending cycle. Customers never know which bank is the right one for the loan on any given day and that’s when HWML steps in.
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    16 Ratings
    Starting Price: $99.99
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  • 24
    monday sales CRM
    ...Without the need for an IT professional, build customizable dashboards to get the full overview of your sales cycle to confidently analyze data and optimize your sales processes. Manage your post-sales activities such as client onboarding and their projects to nurture stronger customer relationships. Best of all, it’s extremely user-friendly, standing out from traditional platforms, making it a CRM your sales team would actually want to use.
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    7 Ratings
    Starting Price: $10 seat / month
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  • 25
    Rosmiman IWMS

    Rosmiman IWMS

    Rosmiman Software

    ROSMIMAN® IWMS & Services Global Site is a global, collaborative and integrating system for the management of real estate assets of multiple types, their infrastructures and services, where the different user roles can interact and interact from anywhere and at any time, thanks to the innovative technological architecture of the software system, its ease of use, the optimized methodology of its processes and the ability to provide business intelligence. ROSMIMAN® IWMS & Services Global Site...
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  • 26
    Constellation HomeBuilder Systems

    Constellation HomeBuilder Systems

    Constellation HomeBuilder Systems

    ...Complete ERP Systems: Enterprise Resource Planning systems for streamlined homebuilding -NX -NEWSTAR -BuildTopia -FAST Homeowner Portals & Surveys: -Homeowner Central -CustomerInsight Listings & Lead Management: -NHLS Distribution Engine Benchmarking and Analytics: -BuilderMetrix Land Management: -LandDev Trade Portals: -TouchPoint -TradeTopia
    3 Ratings
    Starting Price: $200 / user
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  • 27
    Prime Tracers

    Prime Tracers

    Prime Tracers

    ...Ensuring every user accesses top-quality data while minimizing marketing costs. Developed by active real estate investors and marketers, Prime Tracers prioritizes customer success with 1-on-1 support and expert insights. More than just a data provider, Prime Tracers is the #1 choice for professionals who value accuracy, transparency, and results-driven data solutions to drive business growth.
    2 Ratings
    Starting Price: $0.03 cents/record
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  • 28
    SpinOffice CRM

    SpinOffice CRM

    Mulberry Garden

    ...Best of all, you share all information in the database with your colleagues, which makes SpinOffice the ultimate team application for any small to medium sized business. Customer management A central database for your business relations, email management, appointments, tasks, notes and conversation reports, projects, files, documents and files. Communication Use templates (mail & documents) for optimal communication, segment relationships (contacts types & tags) and build your own personalized CRM database. ...
    2 Ratings
    Starting Price: $27.50/month/user
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  • 29
    Ariadne

    Ariadne

    Ariadne Maps

    Ariadne Maps is a high-tech company that provides detailed indoor and customer analytics with its cutting-edge artificial intelligence approach. This approach enables indoor and outdoor localization in many industries, such as transportation, malls, retailers, and airports. We use advanced artificial intelligence algorithms for precise and anonymous tracking of passengers and customers to help companies optimize their infrastructure, e.g., minimizing congestion and having better-targeted advertising and marketing while maximizing the satisfaction and experience of consumers. ...
    Starting Price: $30 per device
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  • 30
    Greenhouse PM

    Greenhouse PM

    Greenhouse PM

    ...Greenhouse Property Management enables users to construct listings for available units, document income, generate work orders, and sync documents & images. Greenhouse PM also utilizes SSL encryption and does not store customer credit card data.
    Starting Price: $10.00/month
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