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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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45 Products for "customization" with 2 filters applied:

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  • 1
    Colligso TextIn
    Colligso enables businesses to grow profits by helping them to multiply customer visits with direct digital relationships. TextIn helps businesses to engage directly with customers using text/ picture messaging (SMS/ MMS). Benefits of TextIn * Easy opt-in and opt-out, App-less i.e. no app installation needed by your customers. * Reach customers using text (SMS/ MMS) messaging with once-only or recurring schedules.
    Starting Price: $19/mo/location
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  • 2
    Colligso SpotIn
    Colligso enables businesses to grow profits by helping them to multiply customer visits with direct digital relationships. SpotIn helps businesses to engage directly with customers using guest WiFi and email. Brick and mortar businesses benefit from automated, auto-targeted email campaigns.
    Starting Price: $29/mo/location
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  • 3
    Unboxing

    Unboxing

    UnDigital

    Unboxing Marketing Automation will significantly increase customer retention and revenue. The perfect marketing message and CTA for every e-commerce customer will be automatically dropped inside their package from your fulfillment center. Provide the perfect marketing message and CTA for every e-commerce customer inside their package automatically dropped in at your fulfillment center. Built for efficiency your operations team will never again need to store pre printed marketing inserts that don’t deliver results. 100% attribution for marketers to easily increase customer conversions. ...
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  • 4
    Appier AIQUA
    ...Recommend products that your customers are looking for outside of your app and website. Re-engage customers across a wide variety of channels and formats. Leverage AI to preemptively understand your audiences’ interests shown outside of your app and website. Appier's cross screen database maps your users across devices and helps you select the best channel to reach your audience.
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  • 5
    BridgeLogic

    BridgeLogic

    BridgeLogic WiFi

    ...Learn who your best and most loyal customers are with full analytics and reporting (customer name & email address, total connected users, new users, returning users, social connection method, gender) With smart marketing automations, you can automatically send mobile coupons, exclusive offers, email newsletters and timely promotions to your customers long after they’ve visited in-store.
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  • 6
    AdRoll

    AdRoll

    AdRoll

    ...Inspire action across ads, email, and your online store. Unite what you know about your customers with our over 1.2 billion shopper profiles to surface items they’ll love—and buy. Go beyond customer acquisition, and use your customer relationships to drive growth. Increase loyalty—and lifetime value (LTV)—with relevant, personalized cross-channel experiences.
    6 Ratings
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  • 7
    Loyalty Reward Stamp

    Loyalty Reward Stamp

    Loyalty Reward Stamp

    ...Turn those paper punch cards into a robust and easy to use mobile app. We also offer simple and beautiful tablet loyalty programs for your counter. Our businesses attract new and keep their current customers coming back with mobile deals. Reward customers for sharing information and deals from your business on social media. Grow your subscriber text list to continually promote your business to customers at any time. Business's can increase exposure by letting customers promote their deals for them on their social media profiles. Customers are able to receive rewards texted to them 24/7 right through the Businesses app. ...
    2 Ratings
    Starting Price: $49.00/month
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  • 8
    Zenreach

    Zenreach

    Zenreach

    See more customers. See them more often. Connect your online marketing with in-store results for digital marketing that consistently outperforms. If you run a business with a physical location, you need real customers walking in the door. Online traffic is no substitute for foot traffic. Audiences built on real customers and in-store results consistently outperform.
    Starting Price: $99 per month
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  • 9
    Go4Clients

    Go4Clients

    Go4Clients

    Automate customer engagement with our Drips technology. Go4Clients latest Drips feature uses a combination of SMS, Voice, Email, and Mobile Landing Pages to interact with your customers. Map out the customer journey and let consumers flow down your sales funnel automatically. Trigger messages with different channels based on a user's actions or no actions.
    Starting Price: $50 per month
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  • 10
    Retargetify

    Retargetify

    Retargetify

    Customize your links with custom domains and aliases. Users are aware of the links they’re clicking, branded links will increase your brand recognition, inspire trust and increase your click-through rate. Get to know your audience with our detailed statistics and better understand the performance of your links, while also being GDPR, CCPA, and PECR compliant.
    Starting Price: $29 per month
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  • 11
    ADMY

    ADMY

    ADMY

    ...Our solution allows you to collect audiences from your product’s website and send them targeted advertising. This way, your customer sees ads that are specifically tailored for them. Build diverse audience segments based on their level and stage of engagement with your product. Wake up dormant users and attract new ones. Key features: Collect audiences using a pixel from any pages of your website. Or using S2S postback; Segment based on engagement levels and interests; Automatically display ads to the right users; Find users across any ad networks and platforms; Custom reporting for campaign results.
    Starting Price: $990 per month
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  • 12
    Retargeting

    Retargeting

    Retargeting.biz

    ...Scale creatives across channels. Send triggered emails, push notifications and SMS with up to 15% Conversion Rate. Create custom-tailored newsletters for each of your customers and deliver laser-targeted product recommendations.
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  • 13
    Match2One

    Match2One

    Match2One

    ...Automatically find new customers online and draw in the people who are looking for what you’re offering. Stay on top of your future customers’ minds. Display retargeting ads to visitors who showed intent but haven’t made the decision yet. Book a free demo of the platform. You'll be amazed at how easy it is to start high-performing campaigns.
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  • 14
    Snappic

    Snappic

    Snappic

    ...Next time they’re browsing Instagram or Facebook they’ll see a highly relevant ad specifically tailored to what they were looking at and other product recommendations. Customers come back and complete the purchase. We dynamically create ads based on products your customers previously viewed. With our Social Dynamic Ads feature, we give you the option to not only use product detail images but also images from your Instagram feed. The results are ads that are more genuine, have more engagement, and perform better. ...
    Starting Price: $199 per month
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  • 15
    Opensend

    Opensend

    Opensend

    ...Send automated email sequences via your preferred email marketing platform. Re-engage more visitors programmatically across millions of websites. Activate prospective buyers from the comfort of their homes. Never lose a customer again. Reactivate buyers on-demand and extend the lifetime value of each customer (even when you can’t reach them anymore). When a customer email bounces, Opensend replaces the undeliverable record with an active email address.
    Leader badge">
    60 Ratings
    Starting Price: $499 per month
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  • 16
    Ortto

    Ortto

    Ortto

    ...Data should make decisions simpler, not more complicated. Empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.
    3 Ratings
    Starting Price: $199 per month
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  • 17
    Pixela

    Pixela

    Pixela

    ...Improve every link you share with retargeting pixels, so you can reach and retarget those people who clicked on your link on Facebook, Twitter, Google and LinkedIn ads. In short, once a customer visits your website; you can reach them again with targeted ads via Facebook, Twitter, Google and LinkedIn, resulting in an easier monetization, and smoother transitions in the customer journey. Whether you are an Amazon seller, a digital marketing agency, or an influencer, if you are sending traffic to your website by sharing links to potential customers, using Pixela will allow you to pixel users and collect data. ...
    Starting Price: $10 per month
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  • 18
    Shoelace

    Shoelace

    Shoelace

    Shoelace helps the fastest-growing brands implement unforgettable Customer Journey Marketing - Ads that drive more sales and create happier audiences. Supercharge your ads with Experts at your fingertips, Get deeper insights on your ads & audience, Enthral your audience with Journey Marketing, and use the marketers guide to the DTC Brand's Guide to Powerful Retention. You’re required to be everywhere and know everything about paid search, paid social, email, SMS, influencer marketing, site-optimization, creative, attribution models, and data analysis, all while running the rest of your business. ...
    Starting Price: $249 per month
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  • 19
    Monevert

    Monevert

    Monevert

    ...We’ve built a platform to help you increase your profits. Monevert is a leading cloud-based global marketing tool which is highly focused on multilingual abandoned cart recovery. On average 70% of customers abandon their shopping cart during a transaction. Our optimized funnels quickly kick into action and help your business recover up to 30% of your abandoned cart leads. On average, we have delivered our customers with $17.21 revenue for every $1 spent on Monevert. Our marketing is conducted via Email and SMS (available globally). ...
    Starting Price: $1
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  • 20
    AdPlify

    AdPlify

    Teknikforce

    ...From page-watcher, page-targeter to email-listing, ROI calculator, AdPlify is a one stop solution that every Facebook advertisers need. It’s an easy-to-use tool that saves time. It helps its users to stay ahead of trends. Creates better conversion and clicks. Finds and targets the best customers. Targets customers on multiple platforms and makes them convert faster. Creates an ad that grabs the attention of customers. It increases CTR & drops the ads cost. Saves money by analyzing the minimum amount to be spent to get more results. Compares the profitability of different campaigns.
    Starting Price: $67 per year
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  • 21
    SALESmanago

    SALESmanago

    Benhauer

    We help eCommerce businesses grow sales through deep customer understanding and seamless multi-channel interactions. Our approach collects real-time data on transactions, preferences, and website behavior, stored and managed in our Customer Data Platform. This data powers our Omnichannel Marketing Automation and AI-driven personalization. Our platform, co-developed with e-commerce marketers, introduces innovative tools like zero-party data collection, AI email design, and flexible workflows to address e-commerce challenges. ...
    Starting Price: 0
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  • 22
    AdMonks

    AdMonks

    AdMonks

    ...Select your most eye-catching product pics and turn them into a lifestyle experience: engaging visual ads straight from your social media feed! Create dynamically generated, customized video ads automatically out of your product pics. Your site visitors will get ads of the exact products they were viewing for 100% effectiveness. With Loox app integration you can now promote your products with customers' best reviews. With just a few clicks you set up the time frame of your FB campaign, set your ad frequency and exclude bouncing/accidental visitors. ...
    Starting Price: $29 per month
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  • 23
    LeadPost

    LeadPost

    LeadPost

    ...One customer noted, "This technology combined with a compelling offer significantly boosted our overall conversion rate compared to past campaigns without LeadPost."
    Starting Price: $99/month
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  • 24
    Mailchimp

    Mailchimp

    Intuit Mailchimp

    ...(Nasdaq: INTU), the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp. Since then, the company has released 100+ new features to help its customers.
    Leader badge">
    131 Ratings
    Starting Price: $9.99 per month
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  • 25
    Clearbit

    Clearbit

    HubSpot

    Data to power your entire business. Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction. Rely on fresh, accurate data with our proprietary real-time lookups. Then act on new information immediately, with sales alerting and job change notifications. Get company attributes like employee count, technologies used, and industry classification—and get employee details like role, seniority, and even job change notifications, right at your fingertips. ...
    5 Ratings
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  • 26
    Socioh

    Socioh

    Socioh

    .... - Free first-part pixel & analytics dashboard: Reliably track each action on your website. Multiple attribution models, windows, and time filters available. Also get budget recommendations, customer journeys, and creative reporting. - Data-driven campaign recommendations: Our AI tracks your purchase history and first-party data. Each custom campaign includes ad sets that are based on your own data. - AI-driven audience segmentation: We automatically create the best value-based audiences for your business.
    1 Rating
    Starting Price: $149/month
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  • 27
    PixelMe

    PixelMe

    Carbon6

    ...We're trusted by 12,000+ growing companies around the world. Our Smart Attribution & Audience Builder solutions help you track, analyze, and optimize your marketing. Core features include: marketing attribution, customer journey mapping, ROI tracking, paid acquisition measurement, link retargeting, link management, URL shortening. Smart Attribution tracks every customer touchpoint, and shows your ROI across acquisition channels to automatically reveal your most effective channels. Audience Builder creates retargeting audiences from anyone who clicks on your links so you can boost CTR & conversions. ...
    2 Ratings
    Starting Price: $29.00/month/user
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  • 28
    ConnectRetarget
    More people than ever are losing money with paid advertising. Unless you target perfectly, you’re leaving a lot of money on the table while losing leads, customers and sales. Consumers are becoming more “blind” to retargeting ads and often your campaigns just get ignored. Making more sales and profits online seems like an exercise in frustration.
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  • 29
    Pathmonk

    Pathmonk

    Pathmonk

    Improve your users' experience with AI-powered personalization. Boost +50% conversions and speed up revenue generation. Access users' intent data, buying journey information, enhanced attribution, and much more from a single source of truth. Retarget in real-time based on your users' intent to maximize your ads' ROI. At Pathmonk we are committed to creating a more sustainable internet, which is why we have added to our solutions the capability to measure and offset the carbon footprint...
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  • 30
    Capture by MOVology

    Capture by MOVology

    Capture® Powered By MOVology

    Capture® is the first ever patented software that helps you capture more leads from your website traffic. Finally there is a way to identify and remarket to your lost web traffic, reinforcing your lead generation strategy for a stronger ROI.
    Starting Price: $0
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