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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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306 Products for "customization" with 1 filter applied:

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  • 1
    Shift

    Shift

    Shift Technologies Inc.

    ...Founded in 2016 in Victoria, British Columbia, Shift is a Certified B Corp within the Redbrick portfolio. Key capabilities & features - Build your browser: Create a custom layout for how you use the internet. - Create Spaces: Create separation between work, side hustles, and passion projects. - Integrate Apps: Add web apps to Shift to customize its capability. - Templates: Choose from 6 different layouts to build on.
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    1,371 Ratings
    Starting Price: Free
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  • 2
    Process Street

    Process Street

    Process Street

    Process Street is an AI-powered compliance operations platform that automates complex workflows, enforces standards, and tracks audit data in real time. Teams use it to create structured SOPs, assign tasks, collect data, and monitor execution with intelligent oversight. From onboarding and audits to vendor management and document control, Process Street ensures every step is followed and every action is logged. Built for regulated industries like financial services, healthcare, and...
    1,098 Ratings
    Starting Price: $1500/month
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  • 3
    Trumba

    Trumba

    Trumba

    Trumba is an event calendar and registration platform for your website or intranet. Manage all your event data in one place and publish custom calendars for your end users. Trumba currently powers the event calendars for large organizations and small businesses worldwide. Features include: • Customizable and unlimited calendars to cater to multiple audiences or business units. • Integration with 3rd party calendars to manage and publish all events in one place. • Flexible event management with custom templates and role-based editor access...
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    35 Ratings
    Starting Price: $99.95/month
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  • 4
    Construction Daily Reports

    Construction Daily Reports

    Construction Daily Reports

    Want to save an hour a day on those pesky daily reports? CDR - Construction Daily Reports is the fastest and easiest custom daily reporting solution for the construction industry, available on our mobile app for Android and Apple devices, or our website portal. Customize your reports, enter your project details, then take pictures and notes through your mobile device. At the end of the day when you sign your finished report, CDR will automatically email your report in professional PDF format to anyone you select while saving it on our servers and uploading to your cloud storage service! ...
    22 Ratings
    Starting Price: $20/month/user
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  • 5
    QueryPal

    QueryPal

    QueryPal

    ...With advanced AI-driven workflows, you can reduce response times, increase efficiency, and ensure consistent, accurate support every time. Whether it's handling common inquiries or managing bulk requests, your team stays focused on what matters most—delighting your customers. Faster Resolutions: Automate responses to common questions and tickets, accelerating your team’s ability to resolve issues. Consistency & Accuracy: Ensure every customer interaction is handled with the same level of care and detail, reducing errors. Increased Productivity: Free your team from routine tasks, giving them more time to focus on complex or high-priority cases.
    2 Ratings
    Starting Price: $0
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  • 6
    Front

    Front

    Front

    Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. ...
    3 Ratings
    Starting Price: $19.00/month/user
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  • 7
    Proton Mail

    Proton Mail

    Proton AG

    ...Protected by Swiss privacy laws and trusted by over 50,000 businesses, Proton Mail keeps your business data confidential and under your control. With Proton Mail and Calendar, your team can securely manage their inbox and schedule, while your organization maintains a professional presence with support for custom email domains and personalized branding. And with the Easy Switch tool, migrating from Google or Microsoft is seamless, no IT expertise required.
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    108,629 Ratings
    Starting Price: $6.99/user/month
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  • 8
    ReFrame Engage

    ReFrame Engage

    WSD Digital

    Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. ...
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  • 9
    Sybill

    Sybill

    Sybill

    Sybill is an emotionally aware video call assistant for sales teams. It captures your buyer's expressions and body language during the call in the context of what was being said to generate insights on who could be a champion, and what got them excited. Sybill allows sellers to move the deal forward with deep prospect intelligence. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Sybill...
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  • 10
    Storylane

    Storylane

    Storylane

    Easily bring together product screens, guided tooltips, and videos to convert your customers. Create an engaging "try before you buy" experience with a product tour for your customers. Learn how they interact with it, to engage better. Share personalized demos with your prospects aligned to their persona or vertical. Empower your champion to get buy-in within their org. See your deals close faster than ever before. Create a library of interactive product walkthroughs, to help your customers get started quickly. ...
    3 Ratings
    Starting Price: $50 per user per month
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  • 11
    SuiteCRM

    SuiteCRM

    SuiteCRM

    SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.
    Starting Price: Free
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  • 12
    BlinQ

    BlinQ

    BlinQ Software

    BlinQ Software is a perfect tool for creating on-site accurate quotations for window furnishing. Create your quote in few minutes not in few hours. Leads & CustomersAttract, Retain and Manage More Customers & Leads. Grow your company into a customer-focused organization. Manage leads. Manage customers. Manage job locations. Search leads, customers & job locations. Staff & Appointments. Schedule appointments directly into Google Calendars and assign a preferred staff for the job. Manage unlimited staff. ...
    Starting Price: $150 per month
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  • 13
    Bonjoro

    Bonjoro

    Bonjoro

    Boost customer engagement with perfectly timed personal videos. Whatever the touchpoint, Bonjoro's simple platform and powerful integrations make it easy to convert your customers with video. Quickly build trust with new leads and stand out from the competition. Get more replies and start conversations that lead to conversions. Make sure buyers feel appreciated so they advocate your business to their network, and purchase from you again and again.
    Starting Price: $12.50 per user per month
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  • 14
    Screendesk

    Screendesk

    Screendesk

    Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads. Zero-download screen recordings & video calls integrated directly with helpdesk software Automatic technical data capture including device info, console logs, network requests AI-powered analysis to identify patterns and solutions Live screen sharing for real-time troubleshooting Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack Video library to search and reuse recordings of common issues Secure sharing with privacy protection (content blurring) Chrome extension for quick browser recording Custom branding options for enterprise users Support ticket integration linking videos directly to customer issues Video editing tools with annotations and trimming capabilities
    Starting Price: $8/month/user
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  • 15
    Tolstoy

    Tolstoy

    Tolstoy

    ...Drive engagement and action with video branching. Understand your market and tailor your messaging better through your customers' responses. Tolstoy seamlessly integrates with your existing marketing tools and workflows.
    Starting Price: $10 per month
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  • 16
    Sapling AI Writing Assistant

    Sapling AI Writing Assistant

    Sapling Intelligence

    ...Spelling and Grammar checking APIs allow users to integrate Sapling's language models into custom applications and use cases. Sapling Suggest retrieves relevant responses from a team knowledge bank and allows agents to respond more quickly to customer inquiries by simply clicking on the desired response. Empower agents instead of providing brittle, decision tree-based chatbots.
    Starting Price: $25 per month
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  • 17
    Eventable

    Eventable

    Eventable

    ...These enable anyone to add your events to calendar, on any device. Segment your audience by location, behavior, or interests to send ongoing, relevant events directly to their calendars. Customize your reminders and the exact time they pop up on your customers’ devices. Monitor activity inside your customers’ calendars. Our industry-leading SmartEventsTM Analytics tracks impressions, link clicks, location, etc.
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  • 18
    flowdit

    flowdit

    flowdit

    Increase productivity by automating checklists, reducing errors, and streamlining workflows. flowdit helps Plant Managers, QA Teams, Commissioning Engineers, and Project Leads automate inspections, centralize audits, and improve profitability while ensuring regulatory compliance. flowdit is a connected worker platform designed for commissioning, quality management, maintenance, and EHS. It boosts efficiency, streamlines communication, and monitors processes to proactively address risks....
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    22 Ratings
    Starting Price: $0
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  • 19
    CalendarSpots

    CalendarSpots

    CalendarSpots

    Our user-friendly online booking calendars allow you to efficiently manage your appointments, classes and schedules. While our flexible and customizable online scheduler lets your customers book appointments online and reserve spots for classes, workshops and other group events. CalendarSpots.com is a web-based solution designed to simplify the appointment taking process. The Customer Portal allows your clients to book their own appointments, online and on the go, from any web-enabled device and in real time. The Administrative Back-end allows you and your staff to book appointments internally as well as manage your client info, appointment history and work schedules from any mobile device. ...
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  • 20
    ScreenshotAPI

    ScreenshotAPI

    ScreenshotAPI

    ScreenshotAPI is an advanced and dynamic solution that allows users to take screenshots of a website programmatically without breaking a sweat, users can select from several available formats, JPEG, PNG, WebP, or PDF, this gives them the advantage of suiting their images to their needs, the API is simple and extremely configurable with features such as a full‑page image of the screen or a certain file type, adding custom CSS, or even a geolocation, the API additionally offers capabilities for taking screenshots in multiple scrolling dimensions and on how to extract HTML or text from webpages. With the playground, users can instantly capture full‑page or custom screenshots of any website, enjoy powerful tools such as scrolling screenshots, full‑page captures, custom CSS and JS injection, bulk screenshot processing, and much more.
    Starting Price: $9 per month
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  • 21
    Grain

    Grain

    Grain

    Grain is a meeting insights tool that makes it easy to capture and share insights from customer conversations. Record, clip, and share video from Zoom, Google Meet, and Microsoft Teams in real time. An essential tool for modern teams. Conversations are easily forgotten. Recall and share every detail with Grain.
    Starting Price: Free
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  • 22
    Microsoft Lists
    ...Work together in real time with conversation and lists side by side. Track what matters most to your team using rules, reminders, and comments. See your lists any way you want using calendar, grid, gallery, or a custom view. Configure basic form elements and highlight important details with conditional formatting. Build custom productivity apps using lists as the data source. Extend forms with Power Apps and customize workflows with Power Automate.
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  • 23
    Phraseboard Keyboard
    Phraseboard customizes and categorizes your keyboard with easy-to-access phrases. Add a category and a few common phrases, you can immediately edit, hear and translate the text and then share it on Facebook, Twitter, Instagram or simply send by email, LINE or as SMS. Customize your phrases and keyboard with unique fonts and colors! 100+ Creative fonts to choose from.
    Starting Price: $1.99 one-time payment
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  • 24
    KeepKit

    KeepKit

    KeepKit

    KeepKit brings powerful note‑taking upgrades to Google Keep: choose or upload custom backgrounds, copy note contents with one click, export all notes to CSV, and enjoy a cleaner, more organized interface. All enhancements run locally so your data stays private. Features: - Custom backgrounds (preset or upload); - One‑click copy of note content; - Export notes as CSV; - Works entirely locally (privacy-focused); - File attachments via Google Drive; - Progress tracking dashboard; - Four levels of list indentation; - Rewarding sounds for completing lists.
    Starting Price: $15
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  • 25
    Espanso

    Espanso

    Espanso

    No more copy and pasting, create templates once and let Espanso do the rest for you. Customer support replies, sales pitches, medical reports, you name it. Espanso got you covered. Extend Espanso’s capabilities with packages, or create your owns and share them with the community on the Espanso Hub. For advanced use-cases, you can extend Espanso’s snippets with shell commands or custom scripts. No more copy-pasting from the terminal, inject the output into applications directly. ...
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  • 26
    The Calendar Pro

    The Calendar Pro

    Colorofbest

    The Calendar Pro is a free Android app, displaying a simple and convenient calendar. With Pro version, display your Google agenda, customize the number of columns, the height of the cells and all its colors so that the Calendar is perfectly adapted to your needs.
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  • 27
    Inogic Business Process Checklist
    ...Once the sales manager or administrator creates a checklist/plan/to-do list, it will automatically get connected against records or Business Process Flows when set conditions are met. Be it custom, OOB entities or custom flows, users will have a predefined set of actions reflecting the organization’s best practices to perform. With Business Process Checklist, set a plan of action for your salespeople/customer executives to follow and in the order, they want them to follow. Increase user productivity by better aligning your business processes with Business Process Checklist within your Dynamics 365 CRM.
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  • 28
    Calenday

    Calenday

    Calenday

    Calenday is a powerful appointment scheduling platform trusted by over 10,000 businesses worldwide. It offers a smart booking system that prevents double bookings and optimizes schedules automatically to maximize productivity. Calenday’s customer hub centralizes client management, storing preferences and contact details for easy access. The platform is accessible across desktop, tablet, and mobile devices, providing a seamless experience everywhere. With enterprise-grade security and bank-level encryption, Calenday keeps your data safe and private. Businesses use Calenday to streamline bookings, reduce no-shows, and gain insights through its robust analytics dashboard.
    Starting Price: $4/month
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  • 29
    Appointible

    Appointible

    Appointible

    On the mission to help salons, spas and individual beauty professionals with the most efficient appointment booking system so that YOU can focus on taking care of their clients. We help you stay organized, get more done and grow your business faster. Let your clients book appointments with our modern and easy-to-use online bookings platform. Organize your business calendar on the go, manage your staff, and reduce no-shows with text reminders. Grow your business with text marketing and...
    2 Ratings
    Starting Price: $15 per month
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  • 30
    VidGrid

    VidGrid

    VidGrid

    VidGrid is a cloud-based video platform for education and training that empowers organizations to share, create, and consume videos. As a simple and reliable screen recorder, VidGrid can be used by everyone, from freelancers to large customer service companies. With VidGrid, you can manage and update your videos and record and distribute high-quality content at a fraction of a cost. Key features of VidGrid include seamless screen recording, filters and playlists, premium developer API, and more.
    Starting Price: $250.00/month
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