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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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71 Products for "customization" with 1 filter applied:

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  • 1
    CallTrackingMetrics

    CallTrackingMetrics

    CallTrackingMetrics

    CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. ...
    886 Ratings
    Starting Price: $79 per month
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  • 2
    Phonexa

    Phonexa

    Phonexa

    ...With a global presence and headquarters in Glendale, California, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. The platform delivers end-to-end visibility, compliance, and control across every customer touchpoint, helping marketers scale smarter and maximize ROI.
    222 Ratings
    Starting Price: $250/month
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  • 3
    Referral Factory

    Referral Factory

    Referral Factory

    ...Referral Factory is ranked #1 Referral Software by Influencer Marketing Hub and Growth Marketing Pro. Trusted by thousands of marketers and founders to drive growth through word-of-mouth, affiliate marketing, and customer advocacy.
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    348 Ratings
    Starting Price: $95 per month
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  • 4
    OptioPay

    OptioPay

    OptioPay

    Encourage your customers to opt in to share their data in return for exclusive offers based on their real interests, financial situation and buying behaviour. Attract new customers & increase frequency with existing ones. Offer sustainability rewards, driving customer loyalty. Gain data insights to drive personalization & AI. Generate new revenue and strengthen cross-selling & upselling capabilities.
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  • 5
    EnvolveConvert

    EnvolveConvert

    Envolve Tech

    Our A.I.-powered Virtual Shopping Assistant identifies and converts sales opportunities in customer chat channels while reducing customer service costs. Convert 20% of online chats into sales with zero impact on customer service support Envolve is a performance marketing channel which Increases on-site conversion and average order value, while reducing re-marketing costs. Our chat A.I. analyses customer questions to identify intent.
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  • 6
    Ziff Davis Performance Marketing

    Ziff Davis Performance Marketing

    Ziff Davis Performance Marketing

    Discover your best customer opportunities with full identity illumination. Build deeper relationships through our tech-driven omnichannel customer experiences. Secure your privacy-compliant data. One of the most fundamental challenges marketers face today is customer data integrity. An individual profile may begin as an incomplete picture, and when it’s complete, a profile’s integrity naturally transforms or decays over time.
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  • 7
    WebMaxy eGrowth
    ...Execute customer segmentation to target customers precisely with personalized messages. Automate your SMS, WhatsApp, & Email campaigns to drive customers to the end of the funnel.
    Starting Price: $99
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  • 8
    Algolytics

    Algolytics

    Algolytics

    Analyze your customer behavior & execute the full sales potential. Open new salespoints in profitable locations before your competitors. Easily locate your clients whereabouts to launch best-performing marketing campaigns. Boost the customer experience – map the fastest route to deliver ordered goods as quickly as possible. Satisfying the requirements of the financial supervisory authorities concerning capital requirements.
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  • 9
    Scaleo

    Scaleo

    Scaleo

    ...Best-in-Class Solution Scaleo offers a user-friendly platform that is praised for its seamless experience, high customisability and cutting-edge technology, making it the top choice for affiliate software. Unparalleled Customer Support Each client is assigned a dedicated Customer Success Manager. With an average response time of 2 minutes and a 95% satisfaction rate, your success is our priority. Relentless innovation We regularly collaborate with our customers to push boundaries, solve challenges and develop future-proof, innovative solutions.
    2 Ratings
    Starting Price: $1400.00/month
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  • 10
    Marketing Town

    Marketing Town

    Marketing Town

    We blend state-of-the-art performance marketing technology, a full range of marketing and sales solutions, and a hands-on team of industry experts to help businesses streamline their operations and entire customer journey. Digital technologies have empowered today’s consumers to get what they want, when they want and where they want. In order to serve these savvy consumers, Marketing Town can help you understand the different stages of customer journey and traffic sources, as well as pinpoint exactly which marketing channels and types of marketing campaigns are yielding maximum ROI. ...
    Starting Price: $500 per month
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  • 11
    Bronto Marketing Platform
    ...The Bronto Marketing Platform seamlessly integrates with virtually all ecommerce platforms, including ones you’ve built yourself, and other marketing technologies, so you can get a true single customer view. Orchestrate seamless customer engagements across email, SMS and web throughout every lifecycle stage, from sign-up to check out and re-engagement.
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  • 12
    Channel99

    Channel99

    Channel99

    By measuring the performance of vendors and channels driving customer engagement, we help you reduce dollar inefficiencies, lower customer acquisition costs, and more predictably exceed sales pipeline numbers. Channel99 unites marketing & finance teams to eliminate marketing waste and dollar inefficiencies, lower customer acquisition costs, and drive pipeline more predictably. With relevant contextual benchmarking data and collaborative tools to better measure and evaluate marketing – across all channels and vendors – you now have an unbiased source of truth to better evaluate your digital investments. ...
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  • 13
    Onvocado

    Onvocado

    Onvocado

    Onvocado is an all-in-one popup builder designed to help businesses turn website visitors into loyal customers. Its intuitive drag-and-drop editor makes creating custom popups straightforward and requires no coding skills. Design visually appealing, high-converting popups and forms to capture leads effectively. Key Features: - Advanced Lead Generation: Create popups and forms that seamlessly capture leads and improve conversion rates
    1 Rating
    Starting Price: Free
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  • 14
    Affonso

    Affonso

    Affonso

    ...Affonso delivers everything you need: - Scale Without Limits: Unlimited affiliates and programs - Instant Setup: Launch your program in minutes - Complete Automation: From commission calculations to payouts - Custom Partner Experience: Branded portal, custom domain, and full marketing toolkit - Maximum Flexibility: Custom commissions, multiple currencies, various payout methods - Multi-Program Power: Manage all products from one dashboard - Works seamlessly with Stripe, Paddle, and major payment platforms. Make affiliate marketing your most reliable growth channel with Affonso.
    Starting Price: $49 one-time payment
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  • 15
    Skro

    Skro

    Skro

    ...The tracker is designed for affiliate marketers and media buyers to track the progress and profitability of their online campaigns. In other words, the Skro platform enables our customers to make their online campaigns more efficient and profitable by analyzing the ad-related data and then, optimizing the campaign by addressing them in the most effective way. With Skro, the affiliates, agencies and media buyers get access to: - Real-time stats - 3-dimensional reports - Cookieless tracking (direct tracking with LP Pixel) - Multi-cost and payout tracking - Data tables customization - 32 data metrics - Reports in 15 different currencies - Free onboarding - Multi-user access - Custom domains with Free SSL - Pre-filled templates for Traffic Sources and Affiliate Networks - Facebook Conversion API Integration - Shopify Integration
    Starting Price: €0 / month
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  • 16
    PromoteKit

    PromoteKit

    PromoteKit

    ...Set up an affiliate portal and start tracking affiliate referrals in less than 10 minutes. Built from the ground up for Stripe, our 2-way Stripe sync tracks referred customers across their entire customer journey.
    1 Rating
    Starting Price: $25/month
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  • 17
    Plat

    Plat

    Plat

    Plat provides lead distribution and ad tracking services. The platform is fully customizable and offers turnkey solutions for end-to-end performance marketing. Our tools provide: deep insights, helping you increase your revenue-per-lead or goal conversion. Plat’s ad management tools allow you to monitor visits, clicks, and conversion with real-time reporting that shows dozens of metrics. Our real-time ad tracking capabilities help you stay organized with an all-in-one dashboard. You can...
    Starting Price: Free
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  • 18
    Rizer Social

    Rizer Social

    Rizer Social

    ...Our solution mitigates risk for advertisers and amplifies results when working with influencers through transparency and performance benchmarking of their channels and audiences. The result of modeling solutions based on historical and real-time data to predict customer journey outcomes. It utilizes predictive analytics to help organizations drive more intelligent customer engagement. Designed to discover the top performing creator from each category and top platforms. Ensure you are collaborating with the top-performing content creators for every campaign. Real-time benchmarking capabilities to optimize campaign outcomes.
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  • 19
    Awin

    Awin

    Awin

    ...With twenty years of experience, our network offers a global community of people, technology and business intelligence insights. No matter what type of partner, level of service, or tools your business needs, Awin provides solutions to drive sustainable growth. Connecting businesses with customers around the world across the retail, telecommunications, travel and finance verticals.
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  • 20
    Fintel Connect

    Fintel Connect

    Fintel Connect

    Fintel Connect is a leading growth marketing solution tailored for the financial industry, aiming to support the banking and financial ecosystem with tools and insights that enable them to better reach future customers and deliver the right products to the right audiences in a compliant and cost-effective way. Their technology solutions are built to help financial institutions overcome the most challenging barriers to achieve, and exceed, their growth. Fintel Connect offers a complete partnership solution and a specialized network of affiliates and influencers, an AI-powered monitoring tool to protect your brand and keep it content-compliant, and a complete customer journey tracking and analytics tool for transparency on marketing results. ...
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  • 21
    Eulerian

    Eulerian

    Eulerian

    ...Improve your real time performance marketing by leveraging attribution and activation in the same workspace. Seamless workflows within our integrated toolset will increase your insight to activation timeframe. No more identity issues across your customer journey. We match all your data at the user level: from digital campaign interactions, multi-device journeys, or in-store purchases, we get it! Leverage improved accuracy around your audience targeting to activate profitable marketing campaigns with your media platforms. Save-time in your activation orchestration thanks to automation. ...
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  • 22
    QuinStreet

    QuinStreet

    QuinStreet

    ...We match online consumers to product and service providers. We help product or service providers reach “Research and Compare” customer prospects in the world’s largest channel.
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  • 23
    Connexity

    Connexity

    Connexity

    ...Enterprise editors and Social Influencers can use a browser plug-in to explore retailer websites, understand potential monetization at the product level and then select and publish products to multiple social platforms. Our proprietary Smart Pricing systems allows premium publishers to be rewarded for high quality. Top publishers receive high level of customer support including regular calls and in-person meetings. Robust reporting suite gives publishers clear insight into expected CPC rates as well as feedback on which products and clicks are driving conversion to enable optimization of their consumer experience and traffic acquisition approaches.
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  • 24
    Leaf Grow

    Leaf Grow

    Leaf Grow

    ...We are paid-social performance marketing specialists. We work with eCommerce businesses of all sizes, to build and execute smart growth strategies that turn passive potential into active customers. We are paid-social performance marketing specialists. We work with eCommerce businesses of all sizes, to build and execute smart growth strategies that turn passive potential into active customers.
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  • 25
    Chatitive

    Chatitive

    Chatitive

    ...We take care of the hard stuff and help you acquire more customers and sell amazing products faster.
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  • 26
    Adlucent

    Adlucent

    Adlucent

    ...Deep Search™, Adlucent’s proprietary digital advertising platform, was purpose-built from our founder’s curiosity. Optimizes and manages product feeds and cross-channel ad campaigns. Adds value to engine-automated bidding solutions to improve customer lifetime ROI and other meaningful outcomes. Customizes your data and analysis capabilities without compromising flexibility. Pairing human insight plus proprietary tech to crush our shared performance marketing goals. Your Adlucent team works within our DeepSearch™ platform to ingest the data that matters to your business. We create your unique bidding and audience algorithm, activate campaigns across channels, and meticulously leverage a combination of automation and human ingenuity to scale performance. ...
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  • 27
    Pear Commerce

    Pear Commerce

    Pear Commerce

    ...Let shoppers know where to buy your products and create a path to purchase to each retailer. Run awareness campaigns to inform shoppers of your retail locations. Shoppers have always first trialed at retail. Remove the barriers to entry for customers and use modern eCommerce to encourage trial at retail. Run modern performance marketing techniques like retargeting and optimized campaigns for repeat purchases. Invest in the retailer partnerships that matter most. Strategically drive your shoppers to key retailers again and again. Access Pear’s proprietary inventory scanning and seamless customer journeys to retail.com. ...
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  • 28
    QuanticMind

    QuanticMind

    QuanticMind

    ...Advertising publishers, social engagement providers, mobile analytics portals, call tracking technologies. Marketing organizations today are compelled to juggle a vast network of disconnected tools to map their customers’ increasingly complex paths to purchase.
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  • 29
    Wizzi

    Wizzi

    Wizzi.io

    ...Wizzi’s breakthrough content development environment empowers performance marketers by eliminating technical barriers. With Wizzi you can: • Launch new content and landing pages without coding. • Track, analyze, and optimize your marketing content in real-time. • Create custom native ad widgets and listicle style landing pages. • Utilize a library of proven direct response templates. • Order custom baked templates and themes to match your existing website. • Scale confidently with a fully hosted, battle-tested content platform. Whether you're looking to reach the market faster by eliminating technical hurdles or optimize your existing performance marketing campaigns using Artificial Intelligence, you can do it all from one fully integrated platform. ...
    Starting Price: $750 per month
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  • 30
    Perform[cb]

    Perform[cb]

    Perform[cb]

    ...Perform[cb] has led the industry in affiliate partner recruitment, brand protection, and compliance processes to become a recognized digital advertising leader and one-of-a-kind performance marketing network focused on driving global customer and user acquisition for our advertisers on a Cost-Per-Action (CPA), Cost-Per-Install (CPI), Cost-Per-Lead (CPL), Cost-Per-Engagement (CPE), Cost-Per-Sale (CPS) and Cost-Per-Click (CPC) pricing model. Voted the #1 CPA Network worldwide by mThink for five years running, we specialize in generating consistent, quality customer acquisitions at high volumes through exclusive affiliate channels on native, mobile, social, email, contextual, SMS and search placements. ...
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