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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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24 Products for "customization" with 2 filters applied:

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  • 1
    Interactions Trustera
    The only real-time way to ensure PCI compliance with zero interruption to the customer experience. Interactions Trustera operates in real-time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI). Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers.
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  • 2
    Windstream Enterprise PCI Compliance
    If you’re a retail or restaurant owner, you’re a target for cybercriminals who want to steal your customer data. As cyber threats grow in number and severity every day, no business is safe. If you’re involved in debit or credit transactions at all, you need Payment Card Industry Data Security Standard (PCI DSS) compliance to operate your business, for your customers’ sake, and your own. PCI Compliance solutions help retailers achieve and maintain PCI DSS compliance by providing financial breach protection that safeguards their customers’ financial data. ...
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  • 3
    BillingPlatform

    BillingPlatform

    BillingPlatform

    BillingPlatform empowers businesses with innovative software solutions to optimize revenue generation through every stage of the customer lifecycle, powering growth through operational agility along with a frictionless customer experience. Our industry-leading, cloud-based platform is leveraged by global enterprises to optimize the customer journey from idea to revenue. With global customers across multiple industries, including software, finance, media, transportation and communications, BillingPlatform processes billions of transactions and dollars every year, enabling enterprises to grow revenue, reduce costs and improve the customer experience.
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  • 4
    Cloudaware

    Cloudaware

    Cloudaware

    ...Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.
    Starting Price: $0.008/CI/month
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  • 5
    ManageEngine ADManager Plus
    ADManager Plus is a simple, easy-to-use Windows Active Directory (AD) management and reporting solution that helps AD administrators and help desk technicians in their day-to-day activities. With a centralized and intuitive web-based GUI, the software handles a variety of complex tasks like bulk management of user accounts and other AD objects, delegates role-based access to help desk technicians, and generates an exhaustive list of AD reports, some of which are an essential requirement to...
    578 Ratings
    Starting Price: $595 per year
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  • 6
    Apptega

    Apptega

    Apptega

    Simplify cybersecurity and compliance with the platform that’s highest rated by customers. Join thousands of CISOs, CIOs, and IT professionals who are dramatically reducing the cost and burden of managing cybersecurity and compliance audits. Learn how you can save time and money, have great cybersecurity, and grow your business with Apptega. Go beyond one-time compliance. Assess and remediate within a living program.
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  • 7
    Alviere Hive
    Alviere’s embedded finance platform allows any organization to seamlessly integrate financial products and services into their existing offerings, and provide customers and partners with the most comprehensive embedded financial solution on the market. Alviere’s platform offers an extensive range of customizable branded products and services that include FDIC-insured virtual accounts and physical card issuing, payments, digital global money transfers, and crypto/web3 products, all through one API integration. ...
    Starting Price: $0
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  • 8
    Aleran Merchant Services
    ...No PCI, scan or monthly fees. Gets you up and running and processing payments within a few minutes. Guarantees PCI-compliant transactions. Securely captures and stores credit card info from customers to charge at a later date. Credit card readers available for in-store or in-person credit card processing. Eliminate time spent chasing down reissued, expired or compromised credit cards with the Card Auto Updater feature.
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  • 9
    Network Detective Pro

    Network Detective Pro

    RapidFire Tools, a Kaseya Company

    ...Network Detective Pro uses non-intrusive data collectors, light-weight discovery agents, and powerful scanners to identify risks quickly. Reduce risk efficiently with detailed management plans and remediation guidance that scores network threats and issues based on severity. Customize which IT issues are reported and the importance that they are given in an assessment.
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  • 10
    NetLib Encryptionizer

    NetLib Encryptionizer

    NetLib Security

    Transparent Data Encryption (TDE) for all Editions of SQL Server from Express to Enterprise. No programming required. Developer and OEM friendly: may be easily bundled with SQL Server based applications. Cost effective alternative to upgrading to SQL Server Enterprise. Assists with compliance with various regulations. Protects data and intellectual property.
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  • 11
    Lithic

    Lithic

    Lithic

    ...Designed for developers, Lithic’s accessible building blocks reduce time to market, unlock new revenue streams and scale with your evolving business. Whether you’re creating payment cards for your customers, optimizing back-office operations, or simplifying disbursements, Lithic makes it easy to start without wading through lengthy MSAs or Sales demos. Pricing is simple, with no expensive monthly fees. Create your first card in minutes and use it right away.
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  • 12
    Fidesmo Pay
    ...We enable a secure and convenient way to tokenize payment cards onto a variety of devices containing a secure element. We collaborate with more than 800 issuing banks offering their customers Fidesmo Pay to easily and securely tokenize their payment cards to any device. Fidesmo Pay is a pure software platform that allows device manufacturers to select which secure element they prefer based on their device features. Fidesmo Pay is future-proof and is constantly onboarding more and more banks and payment schemes allowing for device manufacturers to focus on business and commercial development rather than integrations. ...
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  • 13
    Rizkly

    Rizkly

    Rizkly

    Cybersecurity and data privacy compliance is now a continuous process and there’s no turning back. Rizkly is the answer to firms that must meet these growing requirements in an efficient and effective manner to keep growing the business. Rizkly keeps you on top of compliance with a smart platform and expert guidance. Our platform and experts guide and help you achieve timely compliance with EU privacy laws. Protect healthcare data and switch to a faster, more affordable path to privacy...
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  • 14
    Spreedly

    Spreedly

    Spreedly

    ...Organizations rapidly growing, entering new markets, seeking to limit their compliance burden, or to lower payments costs often find that they can’t adapt their infrastructure to accept payments the way their business requires. Our Payments Orchestration platform enables payments flexibility and redundancy by allowing customers to build one integration and then route transactions through virtually any combination of payment services without ever touching end-consumer card data. Capture and secure payment methods in a portable PCI-compliant vault. Then leverage our massive ecosystem of Spreedly and third-party payment services to enable and optimize digital transactions. ...
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  • 15
    anecdotes

    anecdotes

    anecdotes

    ...For the first time, get ongoing visibility into your compliance status and track audit processes in real time. Use anecdotes' innovative audit platform to offer your customers the best audit experience on the market.
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  • 16
    StrongKey

    StrongKey

    StrongKey

    ...StrongKey Tellaro provides a full public key infrastructure (PKI) platform for managing keys and digital certificates. With a built-in hardware security module (HSM) and EJBCA server, customers are able to issue digital certificates with our Tellaro E-Series based on securely generated public keys. Private keys are generated and stored within the HSM. Our PKI management solution integrates with TLS/SSL, identity access management (IAM), digital signature, secrets management, and device management systems. StrongKey Tellaro is a comprehensive software suite that provides strong authentication, encryption, tokenization, PKI management, and digital signature management. ...
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  • 17
    MOVEit

    MOVEit

    Progress Software

    MOVEit Managed File Transfer (MFT) software is used by thousands of organizations around the world to provide complete visibility and control over file transfer activities. Assure the reliability of core business processes and the secure and compliant transfer of sensitive data between partners, customers, users and systems with MOVEit. MOVEit's flexible architecture allows you to choose the exact capabilities to match your organizations specific needs. MOVEit Transfer enables the consolidation of all file transfer activities to one system to ensure better management control over core business processes. It provides the security, centralized access controls, file encryption and activity tracking needed to ensure operational reliability and compliance with SLA, internal governance and regulatory requirements. ...
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  • 18
    Fortinet FortiWeb Web Application Firewall
    Unprotected web applications and APIs are the easiest point of entry for hackers and vulnerable to a number of attack types. FortiWeb's AI-enhanced and multi-layered approach protects your web apps from the OWASP Top 10 and more. FortiWeb ML customizes the protection of each application, providing robust protection without requiring the time-consuming manual tuning required by other solutions. With ML, FortiWeb identifies anomalous behavior and, more importantly, distinguishes between malicious and benign anomalies. The solution also features robust bot mitigation capabilities, allowing benign bots to connect (e.g. search engines) while blocking malicious bot activity. ...
    1 Rating
    Starting Price: $30/mo for 1 app on SaaS
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  • 19
    RiskWatch

    RiskWatch

    RiskWatch

    ...Additional metrics can be combined with the survey score to value the asset, rate likelihood, and impact. Assign tasks and manage remediation based on survey results. Identify the risk factors of each asset you assess. Receive notifications for non-compliance to your custom requirements and any relevant standards/regulations.
    1 Rating
    Starting Price: $99/month/user
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  • 20
    ManageEngine AD360
    AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance. From user provisioning, self-service password management, and Active Directory change monitoring, to single sign-on (SSO) for enterprise applications, AD360 helps you perform all your IAM tasks with a simple, easy-to-use interface. AD360 provides all these functionalities for Windows Active Directory, Exchange Servers,...
    Starting Price: $595.00 / year
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  • 21
    Sprinto

    Sprinto

    Sprinto

    ...Sprinto is specifically built to suit your needs as a cloud-hosted company. Sprinto is more than just a SaaS tool, it comes baked in with security and compliance expertise. Compliance experts handhold you in live sessions. Custom designed for your needs. No compliance cruft. 14 session, well-structured implementation program. Sense of clarity & control for the head of engineering. 100% compliance coverage. No evidence is shared outside Sprinto. Compliance automation for policies, integrations and all other requirements.
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  • 22
    Data Rover

    Data Rover

    Data Rover

    Data Rover is an Advanced User Data and Security Management for any Data-Driven Organisation. A single solution for Infrastructure and Security managers that allows data users to explore, manage, process, and protect their data effectively and efficiently, by simultaneously addressing the two primary needs related to the use of data: Cyber Security and Data Management. Data Rover plays a key role in business asset protection and corporate data management policy definition. Data...
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  • 23
    Protegrity

    Protegrity

    Protegrity

    Our platform allows businesses to use data—including its application in advanced analytics, machine learning, and AI—to do great things without worrying about putting customers, employees, or intellectual property at risk. The Protegrity Data Protection Platform doesn't just secure data—it simultaneously classifies and discovers data while protecting it. You can't protect what you don't know you have. Our platform first classifies data, allowing users to categorize the type of data that can mostly be in the public domain. ...
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  • 24
    BigID

    BigID

    BigID

    ...With BigID, you can automatically discover and manage personal and sensitive data – and take action for privacy, protection, and perspective. BigID uses advanced machine learning and data intelligence to help enterprises better manage and protect their customer & sensitive data, meet data privacy and protection regulations, and leverage unmatched coverage for all data across all data stores. 2
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