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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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23 Products for "customer" with 2 filters applied:

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  • 1
    Systum

    Systum

    Systum, Inc.

    Become a world-class business through a single operating platform. Systum helps you to manage inventory, operations, sales and customer service all from a single software application. Then, use the power of business intelligence that comes from real-time customer data to transform your growing wholesale distribution business into a highly-profitable enterprise.
    1 Rating
    Starting Price: $625/month
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  • 2
    Xactship

    Xactship

    Xactship

    Save time and resources by compressing your shipping process into a single, automated and intuitive step and get your packages out of the door faster. ShipDesk can connect and synchronize information across intranet and internet based systems and is tightly integrated with the XactShip Consolidated Shipping platform for hands off data synchronization. Utilizing the ExpressCube line of dimensioning scales, handheld scanner, tablet, label printer and our custom software the ShipDesk platform...
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  • 3
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM...
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  • 4
    WeSupply Labs

    WeSupply Labs

    WeSupply Labs

    WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing...
    1 Rating
    Starting Price: $0.03/shipment
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  • 5
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 6
    Route4Me

    Route4Me

    Route4Me

    Routing chaos finally solved. Extremely easy-to-use. Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list...
    Starting Price: $9.99 per month
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  • 7
    Transcount

    Transcount

    Transcount

    .... The Transcount module helps the logistics company's employee to send price requests to their carriers in real time and, after selecting the most optimal price offer, to create and send a commercial offer to their customer. The quote request and offer tool is your personal assistant that will help you to quickly and efficiently find the best freight offer and prepare a competitive commercial offer for your customer.
    Starting Price: $15 per month
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  • 8
    MarkMagic

    MarkMagic

    CYBRA Corporation

    MarkMagic barcode label software is the easiest way to design and print the barcode labels, electronic forms, reports, and RFID tags you need to communicate with your customers and suppliers. MarkMagic is the barcoding software engine inside the most popular warehouse and retail inventory management software in the industry such as Manhattan Associates, Oracle, Infor, United Rentals, Honeywell Intelligrated, Apparel Business Systems, Varsity Logistics, and VAI. Powerful and easy to use, once...
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    10 Ratings
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  • 9
    SWIVEL ERP

    SWIVEL ERP

    SWIVEL Software

    Swivel Software a single cloud platform global logistics systems software management solution. Streamline your supply chain daily operations, integrating your business with your customer and partner efficiently, ensuring gap variations components are set by our technical team providing the values and diversity within your supply chain (SOR) standard operations requirements. SWIVEL 360 cloud technology management systems is providing logistics companies with the visibility and collaborated...
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    8 Ratings
    Starting Price: $40.00/month/user
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  • 10
    Optimal Transportation Spend Software (OTS)
    Sleek Technologies has optimized the critical freight procurement process for manufacturers, retailers, and distributors resulting in reduced cost, stronger performance, and more data. With Sleek Technologies, machine learning dynamically sources compliant, asset-based capacity to improve key customer metrics such as tender acceptance, OTD, and OTIF to lower cost of goods sold. Configuration tools adjust pricing and automate the bidding process. And the real-time dashboard provides 100% data...
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  • 11
    LABL

    LABL

    LABL

    ... annoying adversary to just a few clicks with LABL Return. Stop betting on what your customers want. Discover why they buy from you, how they feel, and what they will do next with LABL analytics. RESTful API. Simple setup, start shipping in just a few clicks. Manage all aspects of your eCommerce orders, including: Quote shipping rates, print shipping labels, track shipments
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  • 12
    Shipsy

    Shipsy

    Shipsy

    Shipsy is a leading provider of logistics and transportation management software that help businesses to streamline and automate their logistics and transportation operations for timely deliveries, real-time tracking, reducing cost, and complete visibility with their customers. It also offers shipment management software for freight and import-export management and 3PL aggregator platform to manage multiple logistics partners under one roof.
    3 Ratings
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  • 13
    QAD GTTE
    QAD Global Trade and Transportation Execution (GTTE) provides industry-leading global trade compliance, and multi carrier transportation execution solutions from a single, integrated platform. The solution helps companies streamline their import, export and transportation operations, optimize deliveries, and increase logistics ROI. QAD GTTE is a scalable and extensible solution that integrates with existing ERP and WMS solutions. Industry leaders in every region of the world rely on QAD to...
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  • 14
    ScanData

    ScanData

    Transplace

    .... With many years in the supply chain and logistics industry, we have excelled in our trade and have created an unparalleled experience for our customers. We provide shippers with the ultimate experience by utilizing the most advanced technology, as well as leverage the relationships that we have built over a number of years to deliver not only first class service, but most importantly a peace of mind that you have your in the right hands.
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  • 15
    Alpega TMS

    Alpega TMS

    Alpega TMS

    Reduce your overall freight spend with a global, modular, cloud-based transportation management solution (TMS). Enable collaboration across the end-to-end process of transporting goods by connecting shippers with their carriers, suppliers and customers. The Alpega TMS platform contains a suite of flexible, modular solutions that enable shippers to Source, Plan, Optimize, Execute, Settle and Analyze their transportation. Alpega's cloud-based solutions are offered on a transactional...
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  • 16
    Quick Pallet Maker
    Quick Pallet Maker is an easy-to-learn pallet loading and package design software application that allows the user to calculate optimal secondary package dimensions and pallet arrangements, thus reducing shipping costs. Quick Pallet Maker calculates optimal pallet loads from external carton dimensions, independently of the box’s contents. Pallet arrangements can be regular, optimized, display and custom. The Aussie Pack & Ship line extension includes special Australian pallet arrangements...
    Starting Price: $379 one-time payment
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  • 17
    Parcelhub

    Parcelhub

    Parcelhub

    ... more than 8 million parcels annually on behalf of hundreds of retailers, brands and wholesalers. The net result of this is ‘pooled volume’ discounted rates from our mainstream carrier partners. Parcelhub uniquely provides its customers with free bespoke delivery management software that enables users to print labels prior to shipping parcels through its carrier partner network.
    Starting Price: $0.01/one-time
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  • 18
    Endicia

    Endicia

    DYMO Endicia

    ... the package shipping process for our customers. Keep your warehouse humming along, and avoid human error, by automating repetitive and mundane tasks with easy to set up shipping rules. We make it easy to integrate USPS services into any warehouse operation, saving you both time and money. Schedule free end-of-day pickups and get more orders out per day.
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  • 19
    Dynamics TMS

    Dynamics TMS

    by Next Generation Logistics, Inc.

    ...), and supply chain network optimization studies. NGL is a USA based company, owned by its managers and managed by its owners, with no foreign ownership or outsider investment that can adversely influence corporate policies and direction. Our business is based on the economic premise that our customers can obtain single source, expert supply chain advice, services and modern technology at reasonable prices. NGL is a Certified Microsoft Partner
    1 Rating
    Starting Price: Please Call For Pricing
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  • 20
    MetaShip

    MetaShip

    MetaOption

    MetaShip is a powerful, cloud-based packing and shipping solution designed to streamline logistics operations for businesses using Microsoft Dynamics 365 Business Central. With seamless integration, MetaShip automates the entire shipping process, from packing and label generation to real-time tracking and inventory management, ensuring efficiency and accuracy in every shipment. Key Features of MetaShip: ✅ Effortless Packing & Shipping – MetaShip simplifies the shipping process with an...
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  • 21
    ShipKasa

    ShipKasa

    ShipKasa

    ..., eliminating manual errors and saving valuable time. Businesses can apply automation rules to speed up shipping, reduce costs, and ensure accurate label generation across carriers. ShipKasa also provides shipment tracking and an analytics dashboard to monitor delivery performance and shipping expenses. Built for online retailers, subscription box businesses, and SMBs, ShipKasa combines transparent pricing with no hidden fees, multi-carrier flexibility, and US-based customer support.
    Starting Price: $200
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  • 22
    ShipStation

    ShipStation

    ShipStation

    Every day, tens of thousands of e-commerce retailers rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. The trusted leader in shipping software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences, with an intuitive online solution that allows them to efficiently ship orders — wherever they sell and however they ship. The multi-channel and multi-carrier platform offers...
    4 Ratings
    Starting Price: $9.00/month
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  • 23
    ShopXpert

    ShopXpert

    ShopXpert

    ..., time clock, in-app messaging, storage, and QR codes. These modules provide functionalities like dashboard access, customer and supplier management, document storage, customizable forms, task scheduling, employee time tracking, and real-time communication with suppliers. Allows employees to efficiently manage jobs from their tablets or mobile devices, reducing the need to be tied to a desktop workstation.
    Starting Price: $200 per month
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