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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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37 Products for "customer" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO. OnTime offers you more features at a lower price, such as online order...
    2 Ratings
    Starting Price: $99/month
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  • 3
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ... of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 4
    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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  • 5
    Systum

    Systum

    Systum, Inc.

    Become a world-class business through a single operating platform. Systum helps you to manage inventory, operations, sales and customer service all from a single software application. Then, use the power of business intelligence that comes from real-time customer data to transform your growing wholesale distribution business into a highly-profitable enterprise.
    1 Rating
    Starting Price: $625/month
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  • 6
    PortPro

    PortPro

    PortPro

    The most intuitive transportation management system for container drayage carriers & a customer support team that goes the extra mile. Our TMS implementation process is as painless as possible. We spend as much time as we need to properly train all employees and drivers on the system. Our easy-to-use TMS has proven to dramatically improve the operations of all container drayage carriers that use the system. We view ourselves as the “tech arm” to your team. After proper implementation...
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  • 7
    ShipLinx

    ShipLinx

    RateLinx

    Lower your freight costs with advanced routing, modeling, and rating tools, and process automation. Power sustainable growth by enhancing customer experience, optimizing transit times, and improving on-time delivery. Get visibility across all modes, all loads, including final mile, from any global or regional carrier. Optimize complex freight across modes, lanes, and carriers with better planning, pooling, consolidation, and rating tools. We continually collaborate with you to achieve your...
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  • 8
    WHIZeCargo

    WHIZeCargo

    WHIZTEC

    WHIZeCargo is a complete web based Enterprise Resource Planning (ERP) application for the shipping and logistics industry. It covers all aspects of operations management for the industry from inquiry, rate file, quotation, job booking, job, cost sheet, invoicing, cost and claim, inland transportation, air shipments, sea shipments (FCL/LCL), international, multi-modal, cross-border shipments, warehousing, and distribution to integrated financial accounting and customer relationship management...
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  • 9
    Appath

    Appath

    Appath

    Appath is cloud solution for multichannel eCommerce retailers to centrally manage their inventory, orders, shipping, and customer service. The robust features in an easy-to-use application enable our users to efficiently operate their daily processes and increase sales. Appath is seamlessly integrated with major sales channels such as Amazon, eBay, Shopify, and Magento, as well as major shipping carriers UPS, FedEx, and USPS. Appath is a complete web-based software, allows full control of your...
    Starting Price: $15 per month
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  • 10
    DispatchTrack

    DispatchTrack

    DispatchTrack

    When you make promises to customers, DispatchTrack’s right time delivery management software makes sure you deliver. DispatchTrack is the leading solution provider of last mile delivery software, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack's scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly-configurable capabilities designed to empower better delivery management...
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  • 11
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM...
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  • 12
    Shyplite

    Shyplite

    Shyplite

    Employ a powerful courier network and expand your reach globally with instant access to pre-negotiated rates & services, all with just one account. Either leverage on our AI-enabled Smart Shipping Solution or set custom automation rules for your preferred carriers. Ship with confidence every single time. Pay only for what you ship, not a penny more. Shyplite functions as your growth partner and not a liability. The journey of your package from the warehouse to your customer's doorstep...
    Starting Price: $0.26 per 500 gms
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  • 13
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 14
    Route4Me

    Route4Me

    Route4Me

    Routing chaos finally solved. Extremely easy-to-use. Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list...
    Starting Price: $9.99 per month
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  • 15
    Senegal Software

    Senegal Software

    Senegal Software

    CRM, finance, workforce management software, and more. Manage every aspect of your business. Pick the modules you need and begin saving time and money. Staffing Simplified Our founders have more than 20 years of experience in the staffing industry. During that time, they built, and rebuilt an internal platform that helped their team work smarter, not harder. One day a competitor saw what our founders built. She said that every other company in the industry was struggling to solve the...
    Starting Price: $25-$55 month
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  • 16
    Yakit

    Yakit

    Yakit

    Show landed cost to your customers in the shopping cart. Setup Free shipping rules by country and carrier. Use conversion analytics to understand your customers. Worldwide duty and tax calculation. Address correction, paperless transactions, and seamless end to end Tracking & Monitoring. Real-time package tracking, every step of the way. We’ve got your back; chat with us round the clock. International shipping made as easy as domestic. The world's easiest and most reliable data driven logistics...
    Starting Price: $0.20 per quote
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  • 17
    SWIVEL ERP

    SWIVEL ERP

    SWIVEL Software

    Swivel Software a single cloud platform global logistics systems software management solution. Streamline your supply chain daily operations, integrating your business with your customer and partner efficiently, ensuring gap variations components are set by our technical team providing the values and diversity within your supply chain (SOR) standard operations requirements. SWIVEL 360 cloud technology management systems is providing logistics companies with the visibility and collaborated...
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    8 Ratings
    Starting Price: $40.00/month/user
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  • 18
    Optimal Transportation Spend Software (OTS)
    Sleek Technologies has optimized the critical freight procurement process for manufacturers, retailers, and distributors resulting in reduced cost, stronger performance, and more data. With Sleek Technologies, machine learning dynamically sources compliant, asset-based capacity to improve key customer metrics such as tender acceptance, OTD, and OTIF to lower cost of goods sold. Configuration tools adjust pricing and automate the bidding process. And the real-time dashboard provides 100% data...
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  • 19
    ShipEak

    ShipEak

    ShipEak

    ..., improve delivery rates, and provide an exceptional post-purchase experience. Our user-friendly dashboard and advanced APIs help automate end-to-end logistics processes- from order fulfillment to returns. ShipEak empowers sellers with actionable insights, improving operational efficiency and customer satisfaction.
    Starting Price: $30
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  • 20
    Shipsy

    Shipsy

    Shipsy

    Shipsy is a leading provider of logistics and transportation management software that help businesses to streamline and automate their logistics and transportation operations for timely deliveries, real-time tracking, reducing cost, and complete visibility with their customers. It also offers shipment management software for freight and import-export management and 3PL aggregator platform to manage multiple logistics partners under one roof.
    3 Ratings
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  • 21
    NetCourier

    NetCourier

    Metafour

    This courier software allows you to effectively manage your end-to-end delivery process. From quotes and bookings, to label printing, tracking, and proofs of delivery, the system will help you to get ahead of your competition. It also allows you to consolidate all of your existing systems into one place, as you can manage your Sameday, Overnight, and International deliveries from one screen. Your customers will love our software, as they are now in charge. The Client Portal allows...
    Starting Price: $500.00/month
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  • 22
    QAD GTTE
    QAD Global Trade and Transportation Execution (GTTE) provides industry-leading global trade compliance, and multi carrier transportation execution solutions from a single, integrated platform. The solution helps companies streamline their import, export and transportation operations, optimize deliveries, and increase logistics ROI. QAD GTTE is a scalable and extensible solution that integrates with existing ERP and WMS solutions. Industry leaders in every region of the world rely on QAD to...
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  • 23
    CDM Web Freight

    CDM Web Freight

    CDM Software Solutions

    CDM Web Freight is a fully integrated web-based freight forwarding and NVOCC operations solution. Your freight forwarding operations staff can easily drag and drop shipment documents and images to a shipment record and mark specific documents visible to all parties related to shipment. CDM Web Freight™ integrates to major air, ocean, truck and rail carriers via EDI and/or Web Services. Give your customers complete visibility of their shipments.
    Starting Price: $75 per user per month
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  • 24
    Logiwa IO
    ... fulfillment processes. Our commitment to AI-driven technology, combined with a focus on customer-centricity, equips businesses to adeptly navigate and excel in rapidly changing market landscapes. Discover the future of smart fulfillment and how you can fulfill brilliantly with Logiwa IO.
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  • 25
    Parcelhub

    Parcelhub

    Parcelhub

    ... more than 8 million parcels annually on behalf of hundreds of retailers, brands and wholesalers. The net result of this is ‘pooled volume’ discounted rates from our mainstream carrier partners. Parcelhub uniquely provides its customers with free bespoke delivery management software that enables users to print labels prior to shipping parcels through its carrier partner network.
    Starting Price: $0.01/one-time
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  • 26
    DispatchMAX

    DispatchMAX

    First BIT Canada

    .../ACI, IFTA, PC-Miler, Web Quotes, Web Tracking. Offer your customers self-service features that will be working for you 24/7. Discover and explore your data with multiple dashboards and deliver answers when you need them with flexible ad hoc reporting module. Empower your business with seamless mobile compatibility and take your operations with you everywhere you go.
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  • 27
    Zenventory

    Zenventory

    Zenventory

    ... and is backed by our team of readily available customer support technicians - technical support is included with all subscriptions.
    Starting Price: $139 per month
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  • 28
    Danaos Enterprise System
    We are committed to remain at the forefront of business and technological developments in the maritime industry, continuously developing and introducing new software applications. We strive to undertake all business initiatives that fully satisfy the operational business requirements of our customers. Danaos offers the most complete A-to-Z maritime software and services. Danaos Maritime Software Solutions automate all the daily functions of any shipping company, leading to tangible benefits...
    Starting Price: $20000.00/one-time
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  • 29
    Dynamics TMS

    Dynamics TMS

    by Next Generation Logistics, Inc.

    ...), and supply chain network optimization studies. NGL is a USA based company, owned by its managers and managed by its owners, with no foreign ownership or outsider investment that can adversely influence corporate policies and direction. Our business is based on the economic premise that our customers can obtain single source, expert supply chain advice, services and modern technology at reasonable prices. NGL is a Certified Microsoft Partner
    1 Rating
    Starting Price: Please Call For Pricing
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  • 30
    ShipBob

    ShipBob

    ShipBob

    ShipBob is the leading global omnifulfillment platform designed for businesses of all sizes, providing them access to best-in-class supply chain capabilities. The ShipBob platform provides merchants with a single view of their business and customers across all of their sales channels and enables them to manage products, inventory, orders, and shipments, and leverage real-time analytics and reporting. ShipBob enables merchants to optimize fulfillment operations in their own facilities...
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