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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    FactoryTalk Optix

    FactoryTalk Optix

    Rockwell Automation

    ... tracking and versioning that automatically keeps track of who did what and when. Harness the cloud and become more agile by deploying quickly and scaling based on demand. Use the increased efficiency to beat competitors to market, get to profit faster and improve return on investment. Transform the way you collaborate! The cloud makes it easier for suppliers, employees and customers to collaborate from anywhere in the world.
    Starting Price: $650
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  • 2
    WEBICC

    WEBICC

    AEG COMMISSIONING

    Discover the WEBICC SCADA solution for the management and automation of industrial processes, perfectly adapted for the digital age. With a 100% web and multi-platform interface, WEBICC SCADA fits the needs of projects of any size, from the most compact to the most ambitious. Create complex and customized visualizations easily using SVG graphical symbol screens, data logs, alarms, maintenance notifications, emails, real-time and historical graphs, plus detailed reports. Our applications run...
    Starting Price: €403.9
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  • 3
    Rapid SCADA

    Rapid SCADA

    Rapid Software

    Rapid SCADA is an open-source industrial automation platform. The out-of-the-box software provides tools for rapid creation of monitoring and control systems. In case of large implementation, Rapid SCADA is used as a core for the development of custom SCADA and MES solutions for a Customer. Open source is the key to software transparency and security. The licensing model permits the creation of new derivative software products. Rapid SCADA is a perfect choice for creating large distributed...
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  • 4
    VTScada

    VTScada

    Trihedral

    VTScada is award-winning software that provides a refreshingly intuitive platform for creating highly-customized industrial monitoring and control applications that end users can trust and use with ease. A wide variety of industries around the world use VTScada for mission-critical applications of every size. VTScada is unique in that all its core SCADA components are developed in-house and are installed out-of-the-box. No need to cobble together basic functionality using custom code and third...
    Starting Price: $3,295 one-time fee
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  • 5
    eLynx Technologies

    eLynx Technologies

    eLynx Technologies

    ... via MQTT. Customize what users are able to see and do within the application. Have role-based security for field operators, office personnel, and third party users. Allow users to create their own views, trends, and reports. Users can share their configurations with other users or keep them private. Make it easy for users to always go straight to the data they need by letting them set their own home page, favorites, and default views.
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  • 6
    Adroit Ignite

    Adroit Ignite

    Adroit Technologies

    ... the familiar .Net controls, Vector Graphics and even allows you to drop in and use your own Custom Controls within your visualization design. Integration can be supported through scripting which is integrated into Visual Studio to allow even the most complex extensions. Our I/O Server delivers data from all the well known PLC brands and open standards such as OPC, OPC UA, Web Services, OLEDB , MQTT, BACNet As we tell our customers, If you can dream it you can build it in Adroit Ignite
    1 Rating
    Starting Price: $250 USD
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  • 7
    CitectHMI

    CitectHMI

    Schneider Electric

    ... for multilingual displays is usable anywhere in the world. OLE automation for automatic generation of custom graphics. Operator Panel Builders that require a flexible, branded customizable software interface to differentiate their hardware offerings.
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  • 8
    AVEVA InTouch HMI
    AVEVA InTouch HMI is award-winning HMI visualization software that empowers customers to achieve their quest for operational excellence. Let AVEVA InTouch HMI take you beyond simplistic graphics to create meaningful content that will drive enterprise-wide operations productivity and cost savings. AVEVA InTouch HMI empowers operators to optimize routine human interactions with industrial automation systems. The result is a quantifiable net increase in operator effectiveness. Our unique...
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  • 9
    CygNet

    CygNet

    Weatherford

    ... workflows and functionality right out of the box. As the industry's first standardized SCADA solution, the CygNet platform provides a quick launch that collapses deployment time, saves millions of dollars in implementation costs, reduces IT project risk, and delivers the industry’s fastest time to value. Our customer base encompasses a broad range of upstream and midstream companies, including super-majors, major independent producers, and large pipeline companies.
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  • 10
    MobileHMI

    MobileHMI

    Iconics

    The same control screens that can be configured via ICONICS GraphWorX64™ data visualization tool to be used on PCs and laptops can be customized for access via a wide variety of mobile devices, such as smartphones, tablets, and wearables. These devices can then utilize ICONICS MobileHMI™ enterprise mobile applications in order to view instant KPIs and alerts at any time, from anywhere. MobileHMI allows organizations to place process monitoring and control in the hands of operators, wherever...
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  • 11
    IntegraXor
    Ecava IntegraXor is a lean and fast web SCADA/HMI solution built from the most stable core server engine alongside with high performance native modules and IIoT compatible modern web technologies. Ecava IGX Web SCADA gives you the real niche to win more customers & projects. The first version of the class-leading IntegraXor web SCADA was deployed as early as 2003. IGX has gone from strength to strength, currently supporting more than 80% of ethernet drivers on the market, and have successfully...
    Starting Price: $199 one-time fee
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  • 12
    CIMON

    CIMON

    CIMON

    CIMON provides a wide range of industrial automation products including PLC, HMI, SCADA software and industrial PCs. CIMON’s complete product portfolio gives customers everything they need to build and maintain a system more efficiently and effectively. CIMON’s ‘Smart Solutions’ provide growth power to innovate in industrial fields. The company has been providing automation solutions for industries including automotive, power plants, semiconductors, water/wastewater, electronics, oil and gas...
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  • 13
    Peakboard

    Peakboard

    Peakboard

    ... productivity. Customers have the autonomy to decide which key figures they would like to be displayed on the dashboard. Furthermore, information can be relayed to over 90 connected IT interfaces using touchscreens. This establishes an intuitive user interface that employees in production and the warehouse can utilize to interact with the complex IT landscape. As a result, controlling production machinery becomes as simple as using a smartphone.
    Starting Price: 708 € (annually/license)
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  • 14
    OASIS

    OASIS

    VROC

    ... with Active Directory for authentication of users and permission controls. Connect all existing systems, such as lighting, irrigation, security, alarm monitoring, HVAC, lifts, BMS, pump stations, energy, renewables into one platform. And easily access and export data into other customer systems.
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  • 15
    Open Automation Software

    Open Automation Software

    Open Automation Software

    Liberate your Industry 4.0 data with Open Automation Software IIoT platform for Windows and Linux. OAS is truly an unlimited IoT Gateway for Windows, Linux, Raspberry Pi 4, Windows IoT Core, and Docker deployments. Create HMI visualization for web, WPF, and WinForm C# and VB .NET applications. Log data and alarms to SQL Server, Oracle, MS Access, MySQL, Azure SQL, PostgreSQL, Cassandra, MongoDB, MariaDB, SQLite, InfluxDB, and CSV files. MQTT Broker and Client interface along with cloud...
    2 Ratings
    Starting Price: $495 one-time payment
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