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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customer"
2296 Products for "customer" with 2 filters applied:
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1
Call Journey
Call Journey
It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture... -
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Cogmento CRM
FreeCRM.com
Free CRM from Cogmento is a cloud-based free solution for customer relationship management and sales force automation. Convert leads into accounts faster with the world's #1 CRM software. Grow your customer base, find new ones, and close faster from anywhere. Quickly follow up on leads, identify key contacts, and more. See a comfortable, customizable view of all of the details of sales at the touch of a button. Manage your pipeline and speed up your sales team. Support every customer on every...Starting Price: $2 per user per month -
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Jumper.ai
Jumper.ai
Make yourself personally available to your customers and attend to them anytime, anywhere - via messaging apps, on your website and blogs, or through your social posts and ads. Deploy artificially intelligent conversational bots, assign in-store sales associates, or mix the two to handle any volume of simultaneous and heterogeneous customer conversations. Process transactions and let your customers shop via instant messaging like it was your cash counter. Take orders, collect payments, book...Starting Price: $0 -
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Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional...Starting Price: $289 per month -
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CallCenterHosting
CallCenterHosting
Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry...Starting Price: $7.49 per user per month -
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Fairing
Fairing
A new data stream that attributes revenue to marketing channels, automates email personalization, and more. Try it free for 14 days. Get accurate & actionable information from your customers when they’re eager to provide it; no annoying interrogations necessary. A turn-key install that works right out of the box, and stays on-brand. No developer needed (even on Shopify Plus!). We inject your survey automatically. Every minute you're not running a Fairing survey is a minute of your own customer...Starting Price: $49 per month -
7
VOC Research
VOC Research
VOC Research specializes in professional, pre-scheduled, and unbiased conversations with key decision-makers at your customers, prospects and intermediaries to gather their opinions, sentiments, and voice of customer feedback regarding your company’s and your key competitors' products and services. Our expertise in B2B VOC services will help you win more business and retain more customers. We interview key decision-makers at the organizations where you recently won or lost new business... -
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Rubens
Roomle
Rubens meets the customer's need for individualization with the option of configuring products live in 3D - with automated 4k renderings if required. For all sales channels online and stationary, interface-based, for all furniture categories. At the same time, Rubens provides a complete, real-time priced item list for each individual configuration. Your company is selling physical products? Rubens is your tailor made solution! Configure furniture in all details, ready for immediate production...Starting Price: €120 per month -
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Hive Marketing Cloud
Hive Marketing Cloud
Hive Marketing Cloud: Customer Intelligence and Engagement Platform Hive Marketing Cloud Hive is a privately owned business, founded 2010, which specialises in the Travel, Insurance and Retail industries. Hive helps brands engage and convert audiences at scale by deploying highly personalised, sophisticated multi-channel marketing from a single platform – surfacing ALL of their data for improved, relevant customer experiences. Hive gives you the tools to discover data insights, reveal...Starting Price: £1,750/month -
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CallZen.AI
CallZen.AI
Leverage AI-driven insights and actionables from your customer conversations across all channels, calls, chats, and meetings to boost your business efficiency. CallZen’s state-of-the-art multilingual AI engine lets you transcribe & summarize calls across multiple language dialects. Use CallZen to track every part of your customer conversation across calls, chats, meetings, etc. Track customer complaints, queries, feedback, etc. Configure your own business parameters in CallZen to score your... -
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ZEPIC
ZEPIC
ZEPIC is an AI-infused Customer Engagement Platform that delivers hyper-personalized experiences throughout the customer lifecycle. With Zenie AI at its core, it unifies data, automates cross-channel campaigns, and provides actionable insights, empowering marketers to excel. The platform's built-in CDP offers a 360-degree customer view, driving intelligent audience segmentation and omnichannel activation. ZEPIC's award-winning, intuitive interface enables businesses of all sizes to create...Starting Price: $30/month -
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Renewtrak
Renewtrak
Renewtrak is an automation platform that connects the global tech industry to power the renewals and subscription economy. Our customers are able to take control of their recurring revenue streams and automate quoting through complex distribution channels to present their customers with personalized and relevant renewal options for all kinds of license, support, maintenance, and annuity contracts. Automated renewal notifications save your team time and touch every single account, improving... -
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Tollring
Amity Solutions
Drive productivity and transform customer experience with Tollring’s actionable intelligence. With options including call recording with AI analytics, call analytics, and collaboration analytics, you’ll have all the information you need to succeed. Make decisions that drive sales and transform your customer experience. From call recordings to collaboration data, Tollring provides a holistic view of your business communication, across every team, both internally and externally facing. Identify... -
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LTV.ai
LTV.ai
LTV.ai is an AI-powered marketing platform designed to enhance customer engagement and increase sales for ecommerce brands through hyper-personalized email and SMS campaigns. By analyzing customer data such as location, purchase history, feedback, and purchasing habits, LTV.ai enables businesses to deliver individualized messaging that resonates with each customer. Key features include 1-to-1 contextualized personalization, personalized product recommendations, proactive AI-driven segmentation... -
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Yieldify
Yieldify
Yieldify is an expert customer journey optimization (CJO) solution for eCommerce brands. With Yieldify, eCommerce stores get smart website personalization technology that is guaranteed to boost conversions, capture more leads, increase average order value, and more. Yieldify is a fully-managed solution that provides bespoke customer journey mapping services, CRO strategy, design and technical implementation of your campaigns. -
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Publitrac
PUBLITECH
Manage all of your relationship marketing efforts from PUBLITRAC and increase customer acquisition, engagement and retention in just a few campaigns. There are often multiple sources of marketing information. Once centralized, a real-time connection allows you to capture and manage each new interaction with your contact. The profile of your customers improves as they interact with your digital assets, in real-time. Segment your database and create lists based on the attributes, interests... -
17
Quote Generator Plus
Quote Generator Plus
The Quote Generator system allows your customer to conveniently receive instant quotes and place orders online. Quote generator helps cleaning companies sell services faster and more accurately. Quote generator makes your service and pricing more accessible to customers and helps you save time and increase your sales. Provide instant quotes to your customer. Instant online quote emailed automatically to you and to your customer. Provide information about your availability. Credit card...Starting Price: $19.99 per month -
18
dunnhumby Price
dunnhumby
As marketplace competition increases, downward price pressures mean retailers face unsustainably low margins. To succeed and avoid the race to the bottom, retailers must improve Customer price perception and promotional effectiveness, without reducing prices too far. dunnhumby analyses existing strategies and identifies the best tactics for success. So you can optimize pricing strategies to grow margins and profit and boost promotion performance, all while improving customer price perception... -
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WhatCounts
WhatCounts
Our customers span numerous industries. No matter what industry you fall under, WhatCounts is ready to join your team and meet your needs. Elevate your customer targeting, daily email execution, and strategy with one platform. Pre-built layouts, automations, and more—all tailored to your brand and industry at a DIY price. Always deliver the right message to the right customers at the right time by sending WhatCounts. Let our Agency Services handle everything from Strategy, Creative...Starting Price: $500 per month -
20
Steve the Clerk
Steve the Clerk
Steve the Clerk is a CPQ software that enhances the information flow of your business. In other words, it is enabling your salespeople to effortlessly create accurate and flawless quotes, orders and other documents of your customized products and services. Steve enables your salespeople to quickly generate accurate and comprehensive quotes and other documents. To make it clear, you can create these documents for both internal and external needs. As a result, Steve the Clerk CPQ software helps... -
21
CX CPQ
MobileForce Software
Imagine the impact on revenues if you gave your customer-facing personnel faster, smarter and integrated configuration, pricing and quoting app to get contracts done in real-time. CPQ provides comprehensive product and service configuration, pricing, quoting, contract generation and approval management capabilities that seamlessly integrates with your backoffice systems such as CRMs, ERPs and Customer Support. Easily create customized quotes and proposals for each sales instance. Intelligent... -
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Spiro
Spiro Technologies
Spiro is an AI-driven CRM designed specifically for manufacturers and distributors to optimize their sales processes. By providing full visibility into the sales cycle and offering real-time insights, Spiro helps businesses track orders, manage customer relationships, and uncover growth opportunities. Key features include AI recommendations for customer outreach, automatic email drafting after meetings, and proactive alerts about at-risk accounts. The platform aims to increase efficiency... -
23
Hive CPQ
HiveCPQ
Time management is today’s biggest issue. Hive CPQ is here to solve it. Our Configure Price Quote (CPQ) solution enables your customers to configure complex products, to get customized quotes within a few seconds, and to order both products and spare parts directly to production. With our product configurator, your sales and back office teams can get a transparent overview of these actions during the whole process, and their time is saved for more important tasks such as customer... -
24
Ohmylead
Ohmylead
Help your customers do the follow-up faster, convert more & increase sales. Deliver your leads on Ohmylead. With real-time alerts, welcome emails, reminders and full transparency, your customer will either do the follow-up or take the blame for it, but never blame you for the quality of the leads. Give your agency the tools it needs to grow to the next level. Say goodbye to manually download CSVs/leads and provide your customers with the right tools to follow up faster with their leads... -
25
Cerrebro
ND Microsystems
Cerrebro is a cloud-based CRM system that redefines how customers, leads, marketing managers and sales executives can be connected to each other seamlessly. Our CRM objectives are higher percentage of lead converts and customer growth & retention. These objectives are materialized by building a feature strong, dynamic and user friendly CRM system with a heavy focus on emerging technologies. Field Force Management module ensures that your on field team remained connected to the CRM system... -
26
Odyssiant
Odyssiant
Buyer Journey Mapping is the way forward to optimize your sales and marketing funnels. Map and deliver the content needed to progress your customer from engagement to purchase. create all the content needed to fulfill the entire Buyer Journey. Publish the content that is personal to the customer’s needs. Track and measure the performance of your marketing activity from engagement to purchase. The Framework is a template MAP that covers the decision making process we all take when making... -
27
CPQSync
Cincom Systems
Make no mistake: Although CPQSync by Cincom might be relatively new to the game, Cincom has been around for more than 50 years and in the CPQ market for about 25 years. All of that experience—the successes, the failures and all the lessons learned—fueled and guided the development of CPQSync. When you combine experienced minds with fresh, forward-thinking perspectives, users and customers get solutions that create real value for them. That’s what you get with CPQSync. CPQSync is both cloud... -
28
TrueChoice
TrueChoice
Headquartered in New York, TrueChoice Solutions is the leader in real-time preference measurement. Used by many forward-thinking FORTUNE Global 1000 clients, the TrueChoice™ Predictive Selling Suite is based on patented econometric technologies that for the first time allow companies to precisely quantify the preference structures of individual customers and employees in real time. TrueChoice significantly improves the customer experience, boosts sales lead generation, and measurably increases... -
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UPWARD
UPWARD
By providing an intuitive mobile app for sales people working in the field, we can turn every customer contact point into a corporate asset and realize DX in the sales field. Turn customer contact into analyzable data and turn it into corporate assets. Find a winning pattern and create a reproducible sales organization. By linking location information and customer information and eliminating the hassle of clerical work, we maximize the time to face customers. By connecting in a cloud...Starting Price: $21.68 per user per month -
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TMAC
The Modular Analytics Company
The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance. Our most used features: Next Best Action: Recommend the best product or service to every customer, at the right time. Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact. Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired...