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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    B2Metric

    B2Metric

    B2Metric

    Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups...
    Starting Price: $99 per month
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  • 2
    MetaLocator

    MetaLocator

    MetaLocator

    .... Manage locations, settings, data quality, analytics and more in our comprehensive web-based control panel. Access over 300 features for exact and complete control over your location content and search applications. Complete security for banking, medical and secure Websites. Our support, design, and development teams are available and able to work seamlessly with your team to help get you up and running or to design and build custom solutions.
    24 Ratings
    Starting Price: $19 per month
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  • 3
    incentX

    incentX

    incentX

    ... strategies. Streamlined operations mean fewer mistakes and a unified approach across all departments. And when it comes to customer interactions, incentX ensures they're meaningful, fostering stronger relationships. Choose incentX and experience a smarter way to manage incentives.
    4 Ratings
    Starting Price: $65 per user per month
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  • 4
    Pylon

    Pylon

    Pylon

    Create accurate proposals from anywhere in under 2 minutes using hi-res imagery, energy analysis and 3D shading tools in Pylon's intuitive design studio. Pylon is the only solar design software to give you high-resolution imagery in-app with no monthly fees. Identify dates of concern and track shading impact throughout the year using Pylon's award-winning 3D Solar Shading toolkit. Help your team better understand customer consumption patterns and maximize self-consumption using Pylon's load...
    33 Ratings
    Starting Price: $4 per project
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  • 5
    SKU Science

    SKU Science

    SKU Science

    SKU Science offers a quick and efficient solution for sales forecasting and performance tracking. Start your demand planning process in just two days! Designed by industry experts, it’s tailored for operations managers, S&OP managers, supply chain managers, and demand planners. Harness the power of 644 statistical combinations to create unique sales forecasts at any level. Customize your forecasting further with AI models trained on your specific dataset. Key performance indicators (KPIs...
    16 Ratings
    Starting Price: $295 per month
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  • 6
    Nimbler

    Nimbler

    Nimbler

    .... Our data is validated in real-time so your outbound emails can reach the inbox of your ideal customers. You can easily enrich your contact data and 50+ additional data points including social profiles, phone numbers, emails, and work and personal information. Try Nimbler for free and get access to high-quality lead data and unlimited user seats.
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    33 Ratings
    Starting Price: $250
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  • 7
    Fathom

    Fathom

    Fathom

    Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings ✨ Never take notes again 🔥 Fathom is an AI-powered meeting assistant designed to automatically transcribe, summarize, and highlight key moments from your Zoom, Google Meet, and Microsoft Teams meetings. It eliminates the need for manual note-taking, providing instant summaries and action items, enabling users to focus on the conversation. Fathom integrates seamlessly with CRMs...
    6,952 Ratings
    Starting Price: Free
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  • 8
    Caller ID Reputation

    Caller ID Reputation

    Caller ID Reputation

    Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID...
    22 Ratings
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  • 9
    Powertrak
    Powertrak CPQ Software Suite by Axonom is a cloud-based and mobile-friendly platform that enhaces and streamlines the sales quoting, ordering, pricing, and product configuration processes. With Powertrak, sales teams and channel partners are more empowered to turn leads into conversions faster by making accurate product and pricing information more accessible. Powertrak offers seamless integrations with leading business tools, such as, Microsoft Dynamics 365, Salesforce, Oracle, NetSuite,...
    Starting Price: $500.00 per month
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  • 10
    Configure 1st

    Configure 1st

    Configure 1st

    Working with this tool is inspiring and easy. We have gathered all essential features for designing a warehouse or similar permanent or semi-permanent building. We set up all the details to fit customers needs. We have collected all the most essential features to this tool to make designing experience fast and smooth. We always tailor the tool to match the customer’s products and features. We have gathered all the essential features to this design tool to make it easy and inspiring to design...
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  • 11
    Fielo

    Fielo

    Fielo

    Engaging channel partners in your marketing initiatives can be a potent gateway to sustained business growth. However, managing channel partners comes with complicated challenges. So, come learn how distributed marketing automation boosts your marketing-generates revenue. Distributed marketing automation involves equipping hundreds or thousands of channel partners and franchisees with marketing assets they can co-brand and customize – which means that you will have hundreds or thousands...
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  • 12
    Sales Leads Pro

    Sales Leads Pro

    SalesLeadsPro.com

    In the present generation, running a business and then keeping old customers and attracting new customers is a very formidable task. The tough business environment wherein rising number of businesses with the same products or services running after a fixed number of customers with dwindling resources is a reality which merchants need to analyze. Gone are the days when all you need to sustain your business is to take care of your old customers. Then post advertisements on the different media: TV...
    Starting Price: $100 per month
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  • 13
    BigSpring

    BigSpring

    BigSpring

    BigSpring equips people with market-relevant skills to remain gainfully employed and enables employers to measure impact from skilling. A plug-and-play SaaS platform with a people-centric interface and enterprise-grade data analytics. Loved by learners and employers everywhere. Make training a core business driver, not a support function. Every BigSpring customer has custom content needs specific to their business. That’s why we enable your custom content, by your teams, for your teams. The Big...
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  • 14
    Accord

    Accord

    Accord

    Modern customers are conditioned to evaluate without you. They’re used to flexibility & self-serve – even for their largest purchases! The buying experience is overwhelmingly complex. More options to evaluate, stakeholders to coordinate, and hoops to jump through. The average sales process is just that, a sales process – not a buyer journey. They aren’t looking to be qualified. They have a problem to solve. Partner with prospects & customers to prevent lost deals, stalled onboardings...
    Starting Price: $99 per user per month
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  • 15
    Qsome

    Qsome

    e-nov8

    Qsome is a new generation customer journeys management solution, which is highly oriented into extreme features flexibility and top-notch user experience, making service more pleasant and efficient for both - customer and service provider. Using cutting-edge technologies, Qsome enables to control and adapt every aspect of queue management flow. Highly flexible platform also includes such modules as appointments management, data for staff resource planning, various communication channels...
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  • 16
    deeto

    deeto

    deeto

    Meet your prospect empowerment platform. Beyond the case study, beyond the demo, there’s deeto. Connect your prospects with your top customers across the sale cycle and close more deals faster. During the sale cycle, there’s no substitute for the experience of existing customers and users. Deeto takes it to a new level by connecting top customers with prospects to offer them useful insights, answer practical questions, and detail the benefits of your product in action in the real world. As your...
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  • 17
    Elvance

    Elvance

    Elvance

    Elvance provides intelligent opportunity management tools & deep insights to drive more accurate forecasting, ROI and collaboration. Native to Salesforce, Elvance captures the influential factors through AI scorecards to increase win rate, accelerate revenue and improve customer experience when solution selling. Maximize your opportunities by bringing your sales cycle closer to your customers. Elvance is 100% Salesforce native enabling you to obtain deeper insights into your existing...
    1 Rating
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  • 18
    AlloIntelligence
    Understand the top areas of satisfaction and dissatisfaction of your customers at a very fine level. Discover your customers' irritations and their recommendations to implement action plans. Reduce the time of double listening to calls and monitoring tickets by using AlloIntelligence which analyzes 100% of conversations between your agents and your customers. Based on state of the art models, we refine the understanding models to fit the language of your customers and your environment. Uncover...
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  • 19
    Lerno

    Lerno

    Lerno

    Lerno is an AI Powered Sales Assistant that automates the capture of actionable insights from customer interactions for improved sales execution. 80% of opportunities don't close due to being poorly qualified. The landscape for sales organizations has changed, due to fierce competition, budget constraints and higher customer expectations, as a result sales teams are struggling to achieve their revenue targets. Lerno acts an AI team mate to support sales reps with deal qualification...
    Starting Price: $50
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  • 20
    Glida

    Glida

    Glida

    An AI-powered widget that helps you showcase your solutions to your customers using videos. We help you engage and qualify leads with conversational AI that feels more human. An AI-powered widget that helps you showcase your solutions to your customers using videos. We help you engage and qualify leads with conversational AI that feels more human. Make your customer journey more engaging and convert more people with a digital human that explains and sells. You can change the language...
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  • 21
    Gainsight

    Gainsight

    Gainsight

    Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture...
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  • 22
    Pexip Engage
    More than just appointment scheduling software. Pexip Engage (formerly Skedify) helps in making client-facing advisors accessible and available. By offering a frictionless scheduling & video experience to enterprises that don’t sell their products or services online, but instead guide their customers with expert advice at the critical moments in their customer journey. The first optichannel meeting platform for engaging customer conversations. For medium-sized and large enterprises in Banking...
    1 Rating
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  • 23
    TrackGo

    TrackGo

    TrackGo

    For sales & service teams, knowing where your customers are is vital to your business. TrackGo lets you & your team create a map of all your customers. Once your customers are mapped, it’s easy to see which ones are close by, and TrackGo will even route you to their location. When you track customers in TrackGo, the data is private to your team. All customer data is securely stored in the cloud, and is always in sync across your team & devices. TrackGo offers iOS, Android, and web applications...
    Starting Price: $20 per month
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  • 24
    Raven360

    Raven360

    Raven360

    At Raven360, we know that you want to train customers so you can scale your business. To do that, you must guide users toward mastering your product. The problem is if you can’t scale onboarding users, you risk losing customers, and your team feels overwhelmed and frustrated. We believe a lack of product competency should never be why a customer churns. We understand how much it hurts when customers leave for a competitor, which is why we’ve helped over 2 million learners and certified...
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  • 25
    DialConnection

    DialConnection

    DialConnection

    We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining...
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  • 26
    Trencube

    Trencube

    Trencube

    An analysis tool geared to your business to allow you to adapt to your customers' behaviors. Information updated in real time on your digital communication media. People know they are reducing their exposure to the risk of too much traffic. Make connections through different channels, and social networks. Real-time traffic sensors, global fleet, recurrence of visits. You identify your sensors in operation, as well as their locations. You can zoom in on the map and move around the streets. You...
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  • 27
    Notifia

    Notifia

    Notifia Software

    30+ Growth Widgets, for your Website. Marketing Tools, Plugins and Pop-ups to Convert, Engage and Retain Website Visitors. Select the widgets you wish to use, customize text, branding and triggers then click ‘install’. 98% of visitors leave your site without taking action. Display engaging Messages, Pop-ups and Interactive Widgets on your website. Every $92 spent on acquiring website visitors, only $1 is spent converting traffic into leads & sales. Access our suite of Tools to increase Trust...
    1 Rating
    Starting Price: $9 per month
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  • 28
    KONFIGEAR 3D Product Configurator
    KONFIGEAR’s 3D Product configurator (CPQ) allows customers to personalize your products to their hearts’ desire. With real-time visualisation and feedback, your customers can view the product and the selected options in 3D and even in augmented reality and virtual reality! Using product configurators for ecommerce helps B2B websites. Industrial firms find that highlighting services and products is simpler when employing quality 3D product customizer. Are you manufacturing custom parts...
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  • 29
    Addoptify

    Addoptify

    Addoptify

    Visually manages any process involving people, systems and customers to ensure an optimized experience not just for customers but for the staff using CRM as well. We delivers best-practice plug-in solutions that help you add, adopt and optimize your CRM! Best practice plugin solutions that help you operationalise and enhance internal processes, eliminate silos across teams and to prioritise activities and tasks throughout the entire sales cycle. The major feature enhancements to the customer...
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  • 30
    MyAlice

    MyAlice

    MyAlice

    Guide your customers through a custom buying experience. In just a few questions, they'll find the perfect product for them based on their responses. Find customer data, order history, and inventory status right at your fingertips so that you can create or update orders without ever leaving the dashboard. Leverage your customer data to build data-driven customer profiles, run personalized ads, and recommend new products. Get detailed sales conversion data, generate automatic customer...
    Starting Price: $15 per month
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