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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2296 Products for "customer" with 2 filters applied:

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  • 1
    Knockio

    Knockio

    Knockio

    ...Route Optimization: Plan efficient routes for field representatives, reducing travel time and increasing the number of leads visited per day. Real-Time Data Tracking: Monitor sales performance and track customer interactions in real-time, allowing for quick adjustments and data-driven decision-making. Automated Follow-ups: Simplify the follow-up process with automated reminders and notifications, ensuring timely communication with potential clients. Performance Analytics: Access insightful analytics to evaluate sales team performance, identify trends, and refine strategies for better.
    Starting Price: $20/user/month
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  • 2
    Novus

    Novus

    Novus

    ...Novus ensures compliance and security, offers real-time analytics, and provides customization across various industries. The platform is designed to deliver data-driven insights and AI-powered solutions, facilitating the development of an autonomous enterprise.
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  • 3
    Endeavor AI

    Endeavor AI

    Endeavor AI

    ...Automate sales, production, and supply chain processes. Endeavor's AI-powered automation tools help you streamline purchase order entry, leading to fewer mistakes in mapping, faster sales cycles, and happier customers. Our intelligent pricing solution analyzes market data, customer behavior, and other key factors to set prices that maximize revenue and profit, allowing you to boost sales volumes and minimize turnover. Endeavor's tools streamline your supply chain processes and deliver actionable notices.
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  • 4
    Kompass

    Kompass

    Kompass International

    ...Reach the right B2B companies and contacts with smart data and powerful marketing and sales solutions to speed up your sales. Improve sales productivity by providing the most promising leads and contact information to your sellers. Save time by keeping your customer and prospect base up to date and enriched thanks to Kompass premium data and integration solutions. Save time keeping your customer and prospect base up to date and enriched thanks to Kompass premium data and Integration solutions. Kompass is a global leading provider of innovative B2B data and digital marketing solutions to buyers, research, sales, and marketing teams worldwide. ...
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  • 5
    Visionthree

    Visionthree

    Visionthree

    ...Its modular design supports applications like room planners, kit builders, and packaging configurators, offering limitless customization possibilities. Merchants can provide virtual try-ons or space previews, empowering buyers with confidence before purchase. Visionthree is the ultimate tool to boost engagement.
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  • 6
    Freevoice

    Freevoice

    Freevoice

    ...It supports connections from various devices, including desk phones, softphones, or browsers, and offers local presence by automatically matching your caller ID to the area you're calling. For call centers, Freevoice delivers tools to track marketing efforts, manage agents, and ensure a superior customer experience. Features include auto-call distribution, call queuing, virtual hold, agent portals, caller priorities, and local number display. The system also provides extensive reporting and metrics, such as agent reports, queue reports, call details, and wallboard displays. The predictive dialer feature allows dialing multiple lines per agent.
    Starting Price: $5.90 per month
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  • 7
    Hyperbound

    Hyperbound

    Hyperbound

    ...Hyperbound's customizable AI buyers reflect the personalities, objections, opinions, and pain points that sales reps encounter, providing a comprehensive training experience. The platform also offers features such as custom scorecards for unbiased performance analysis, manager dashboards, and representative leaderboards.
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  • 8
    Datagma

    Datagma

    Datagma

    ...Our services include file uploads for bulk data enhancement, an intuitive API for easy integration, and real-time job change alerts to keep your contacts' profiles current. By leveraging Datagma, businesses can improve lead scoring, personalize email campaigns, maintain updated CRMs, and enhance overall customer engagement. ​
    Starting Price: $39 per month
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  • 9
    Actively AI

    Actively AI

    Actively AI

    ​Actively AI is a GTM superintelligence platform that builds a custom AI model tailored to your business, products, and go-to-market strategies, delivering results that generic AI solutions cannot match. Its deep reasoning engine synthesizes data from all sources to build a comprehensive account picture and make timely decisions that convert. Actively guides every move to maximize revenue by pushing the best accounts, contacts, and relevant messaging to your reps daily.
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  • 10
    Enrich CRM

    Enrich CRM

    Enrich CRM

    ...It automatically enriches CRM records with up to 100 contact data points, including job title, seniority, location, email, and LinkedIn profile, and up to 200 company data points like firmographics, financials, technologies used, and web traffic. It detects job changes by monitoring LinkedIn updates, automatically updating contact records, and triggering workflows to re-engage former customers or prevent churn. Enrich-CRM integrates natively with HubSpot and connects to over 3,000 tools via Zapier, Make, and n8n, with a custom API for advanced use cases. Its proprietary algorithms perform real-time web crawls to deliver fresh, standardized data without relying on static databases, ensuring GDPR compliance.
    Starting Price: €125 per month
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  • 11
    Cargo

    Cargo

    Cargo

    ...It offers built‑in storage to integrate and unify data from CRM, product insights, marketing, and intent signals directly on top of your warehouse, without ever storing customer data locally. Users can define business entities, create segments without SQL, build workflows using native integration connectors, and deploy templates for tasks such as deduplication, data enrichment, lead scoring, account assignment, and waterfall enrichment. Cargo is SOC 2 certified for security, requests minimal permissions, backs up its own app database, and never stores customer data outside the user’s control.
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  • 12
    Mainflow

    Mainflow

    Mainflow

    ...From email marketing automation, social publishing, and landing pages to sales pipelines, e-signatures, and contracts—Mainflow covers it all. Teams can manage projects with boards and tasks, deliver exceptional support with tickets, chat, and knowledge bases, and create customer portals, forms, and automated workflows without coding. By consolidating critical business functions into a single platform, Mainflow helps small and mid-sized businesses, professional services, local providers, retailers, educators, and startups reduce SaaS costs, save time, and work smarter. With Mainflow, businesses can focus less on managing tools and more on delivering great customer experiences.
    Starting Price: €29/month
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  • 13
    CloudTalk

    CloudTalk

    CloudTalk

    Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. ...
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    60 Ratings
    Starting Price: $25.00/month (billed annually)
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  • 14
    Close

    Close

    Close

    Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed. Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices.
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    12 Ratings
    Starting Price: $49.00/month
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  • 15
    Pipeliner CRM

    Pipeliner CRM

    Pipelinersales Corp.

    Pipeliner CRM is the AI-powered sales management solution designed to put salespeople first, delivering an intuitive, visual, and engaging experience that drives real productivity and rapid adoption for mid-sized, large, and enterprise teams. With comprehensive pipeline management, advanced AI assistance, no-code Automatizer workflows, and embedded business analytics, Pipeliner eliminates complexity while scaling effortlessly—reducing the need for third-party tools and dedicated...
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    740 Ratings
    Starting Price: $65
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  • 16
    Followup CRM

    Followup CRM

    Followup CRM

    ...Convert won opportunities to projects seamlessly without losing any data. Track milestones, manage processes, and integrate with external systems to ensure on-time delivery and happy customers. As every business knows, winning a client is only the beginning. Keeping everyone involved aligned in delivering the product or service, is the most important part of any customer relationships.
    2 Ratings
    Starting Price: $55/user/month
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  • 17
    HRSoft Compensation Management
    ...Powerful and feature-rich platform, HRSoft Compensation Management reduces the time associated with complex compensation cycles by providing more streamlined, accurate, and auditable process. Primary features include automated worksheets and budgets, salary merit and bonus calculations, global pay requirements, custom reporting and allocation, HRIS integration, and more.
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  • 18
    Trivie

    Trivie

    Trivie

    ...Through a self-service, AI-powered, and gamified platform training managers and people leaders can quickly and easily increase their team's knowledge retention. With happy customers across safety, compliance, customer success, sales, change management, digital transformation, and many more, Trivie is the quickest, easiest, and most engaging way to help your employees transition from training to learning.
    Starting Price: $4.00/month/user
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  • 19
    TAMI

    TAMI

    TAMI

    ...Streamline your sales strategy and improve the efficiency of your teams' prospecting efforts: • Uncover new companies and decision makers that fit your ideal customer profile and use target specific filters to reach and convert these prospects into net new business • Enrich existing inbound records from incomplete lead capture forms • Export data directly to your CRM with custom field mapping tailored to campaign and reporting requirements • Enjoy the most qualified and accurate data in your CRM with real-time alerts that inform you when a prospect changes job role/company
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  • 20
    Upsales

    Upsales

    Upsales

    ...View everything from pipeline value and status, to deal probability and risks. Who bought product A but not B? Uncover upsell opportunities and be notified when a customer of yours is ready to buy more. Automatically analyze sales performance data and get accurate revenue forecasts for your team. Integrate your ERP and track all of your SaaS KPIs in one place. Automatically analyse sales performance data and get accurate revenue forecasts for your team. Integrate your ERP and track all of your SaaS KPIs in one place. ...
    Starting Price: $80.00/month/user
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  • 21
    Trumpia

    Trumpia

    Trumpia

    ...Send and receive messages using your existing phone number, without having to disclose your personal number. Trumpia brings you the highest ROI throughout the lifecycle of customers and employees. Cater to your subscribers’ channel preferences and ensure you reach 100% of your audience.
    Starting Price: $195 per month
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  • 22
    Streak

    Streak

    Streak

    Keep your pipeline moving. Set up and customize a perfect process for your team no matter the use case or how you work. As simple as a spreadsheet — adding, editing, and collaborating is a breeze. Easily filter, sort, and group your data in any configuration to quickly identify bottlenecks. See upcoming tasks across all your pipelines. Automatically capture data from your contacts and emails.
    1 Rating
    Starting Price: $39.00/month/user
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  • 23
    Salesflare

    Salesflare

    Salesflare

    ...Stop losing time on reporting what you’ve done. Salesflare connects to your calendar and mobile phone to log your meetings and phone calls with customers for you.
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    7 Ratings
    Starting Price: $30/month/user
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  • 24
    Uberflip

    Uberflip

    PathFactory

    ...That engagement gap means even the best laid strategies can fall short. By focusing on the destination and increasing engagement with relevant content your buyers actually want, you can convert prospects into customers and customers into loyal advocates, faster. Automatically pull in, organize, and centralize your entire content library. Tag your content for easy discoverability across your company. Quickly launch campaigns and deploy your content easily without requiring web development or IT. Curate relevant content for any demand or ABM campaign into a destination page, in minutes and at scale. ...
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  • 25
    URVA Sales
    The URVA Sales Force Tracker is a mobile-friendly sales tool which brings your entire sales & distribution team on the same page. Sales teams normally interface with new leads to generate business and existing customers to upsell and grow business relationships further. While this may happen regularly or irregularly, there is rarely visibility on the whats happening without a tool that connects the people on the ground to the people in the HQ. URVA enables the bridging of this gap. The sales personnel on the go, have a nifty app on them, which allows them to record all customer interactions in seconds, and that too with geotagging for visibility. ...
    Starting Price: $8
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  • 26
    Mediafly

    Mediafly

    Mediafly

    ...Benefit from our deep expertise across a wide variety of revenue challenges – all with the convenience of a single partner. Choose from any of the individual solutions or combine as many as you need to succeed. Watch as our proprietary Energy Score, customized for you, analyzes and predicts outcomes. Know exactly where to inspect and dedicate resources so your team is focused on the fastest proven path to predictable revenue growth.
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  • 27
    Spotler

    Spotler

    Spotler

    Advanced e-mail marketing software Looking for software to professionally communicate with customers, members, prospects and other target groups? Then Spotler Mail+ is the right choice! Spotler Mail+ is user-friendly software for email marketing automation. With Spotler Mail+, you can easily: » Send beautiful newsletters » Set up automatic email campaigns » Create templates in your own style » Landing pages with forms » And much more!
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  • 28
    Lead Liaison

    Lead Liaison

    Lead Liaison

    Lead Management Automation™ helps sales and marketers do their job more efficiently and build stronger relationships with customers, prospects, and partners. Our marketing automation platform helps companies create marketing qualified leads and turn them into sales qualified leads. Integrated marketing tools make it easy to create omni-channel marketing campaigns, both offline and online, and set up key business processes. The platform is optimized to help your sales and marketing teams build better relationships with prospects, customers and partners while boosting productivity. ...
    Starting Price: $250.00/month
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  • 29
    Zilliant

    Zilliant

    Zilliant

    We help our customers reimagine how to address B2B pricing and sales challenges with smarter pricing software and better data science, built on the industry’s only cloud-native platform. We have decades of experience building tailored solutions across a broad range of B2B industries. Cost volatility. Complex pricing structures. Cumbersome processes.
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  • 30
    FreeAgent CRM

    FreeAgent CRM

    FreeAgent Network

    ...Zoom in and out between high-level overviews and deep-dive activity tracking that all happens automagically. Track and celebrate activities that lead to sales and happy customers.
    Starting Price: $33 per user per month
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