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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    AI Rudder

    AI Rudder

    AI Rudder

    AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do.
    4 Ratings
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  • 2
    Kenyt

    Kenyt

    Kenyt.AI

    ...Kenyt's AI Assistant gives you deep analytics on your customer's preferences and seamlessly hand off them to your sales team to drive faster conversions at the right time.
    Starting Price: $69.99 per month
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  • 3
    Alanna.ai

    Alanna.ai

    Alanna.ai

    ...Empowers mass text message marketing campaigns for post-closing marketing, client retention and new business. Acts as your brand ambassador, walking consumers through the title process. Alanna’s an important member of your client-service team. Customize her look and style for the way you do business! Even the best title agency can’t return every routine client inquiry within seconds. Alanna can, and does, handling file-based or general questions via text or web chat.
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  • 4
    ValueCore

    ValueCore

    ValueCore

    ...By aligning sales methodology with data-driven storytelling, ValueCore enables reps to confidently defend pricing and accelerate revenue growth. The platform supports teams across sales, marketing, and customer success by standardizing value messaging and providing analytics on where value efforts succeed or need improvement. With a focus on dynamic, persona-based ROI tools, ValueCore helps teams show up as trusted strategic partners rather than just vendors. Easy to implement and backed by best practices, the platform turns value selling into a competitive advantage.
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  • 5
    SAASTEPS

    SAASTEPS

    SAASTEPS

    Providing Salesforce customers smarter optimization solution choices with 100% Native & 100% Lightning managed packages that implement quickly and work out-of-the-box. We interface and connect with our customers resulting in intelligent software & process decisions for e-Commerce, subscriptions, billing & renewals management to optimize their revenue growth.
    Starting Price: $35 per month
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  • 6
    Inogic Lead Assignment and Distribution Automation
    Lead Assignment and Distribution Automation systematically assigns or distributes Leads generated through various sources to respective Dynamics 365 CRM users. It helps managers to allocate and distribute incoming leads & customer queries in an organized way ensuring fair distribution of workload within each team. Automated distribution & assignment improve efficiency resulting in higher sales and profit. Entity Support: Supports OOB as well as Custom Entities Round Robin: Distribute Leads evenly among the team in a sequential pattern using Round Robin Algorithm Capacity: Assign Leads depending upon the individual capacity of each user Rules: Create multiple assignment rules for different selection criteria of the Leads Existing Records: On demand assignment of existing Leads to users depending upon the assignment rules Order: Set order for executing assignment rules to allot & distribute Leads as per your requirement Period: Set period to assign work items based on period
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  • 7
    Big Purple Dot

    Big Purple Dot

    Big Purple Dot

    Customize your workflows and automate follow-up to new leads as well as past clients with preset triggers to launch automatic reminders, emails, tasks, lead sharing and more with just one click. Robust tablet app with a sign-in sheet that syncs with your CRM. Upload your listing pictures and send your visitors a professional follow-up email containing the listing along with your contact information.
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  • 8
    Intentsify

    Intentsify

    Intentsify

    B2B revenue teams have no shortage of data. But marketing, sales, and customer success teams require more than just data. What's needed is holistic, validated buyer and account intelligence to fuel your GTM strategies—and the right tools and programs to put those strategies into action. That's where Intentsify's Intelligence Activation Platform comes in. Agnostic to intent data sources, Intentsify's platform digests all of your existing data feeds and layers them upon Intentsify's data...
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  • 9
    Dragonfly AI

    Dragonfly AI

    Dragonfly AI

    ...Teams across the world’s biggest brands and agencies are using Dragonfly AI. Our suite provides everything you need to start improving the performance of your content instantly. Get real-time insight that uncovers what really grabs your customers’ attention. Understanding how design decisions impact audience attention eliminates guesswork and helps you to optimize your digital and real-world content and experiences throughout the design lifecycle. Effective testing and experimentation programs require significant investments of time, money, and expertise. Dragonfly AI provides easy-to-understand attention insights in real-time, enabling you to test ideas in seconds and maximize the value of user testing. ...
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  • 10
    WiserNotify

    WiserNotify

    WiserNotify

    ...With a mission to create sales-boosting effective marketing solutions for successful e-commerce businesses, Wiser Notify turns consumer psychology into digital solutions. Offering social proof & FOMO marketing solutions that will help you catch the attention of potential customers, Wiser Notify assists you in thriving sales and builds better credibility. Generate trust and gain popularity by showing recent actions like sales, sign-ups and subscriptions on your site.
    1 Rating
    Starting Price: $10 per month
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  • 11
    Gondola

    Gondola

    Gondola.ai

    ...See who is joining which call, reference previous correspondence and share important details with your colleagues! The best sales teams have a repeatable methodology to win new customers. Gondola helps systematize that methodology and provide guidance to your sellers in real-time so they can better understand their customer's pain and drive the deal forward. Always stay on top of your pipeline and ensure it's up to date, at any given moment. Add any internal colleagues to your sales call and run it collaboratively with ease. ...
    Starting Price: $55 per month
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  • 12
    Convex Atlas

    Convex Atlas

    Convex Atlas

    ...Leverage property intelligence for a systematic, focused approach to accelerate your revenue growth. Every business is unique. Map your own data for building-by-building insights about customers, competitors, and the market. Turn cold calls into warm leads. Prequalify opportunities and find the decision-maker, in just a few clicks. Organize sales outreach based on a shared view of the market, from the very start. Wage a strategic campaign based on location, key vertical, or a push to gain market share.
    1 Rating
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  • 13
    Enigma

    Enigma

    Enigma

    ...Identify and engage your top small business prospects with up-to-date intelligence about business revenue and growth. Enigma builds world-class data infrastructure, developer-friendly APIs, and intelligent tools so that our customers can easily access and seamlessly integrate the data they need to better understand, engage, and serve their small business customers. Powered by next wave data science and proprietary machine learning, Enigma transforms hundreds of online and offline sources into the freshest, most reliable data.
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  • 14
    SparkPlug

    SparkPlug

    SparkPlug

    ...Track sales in real-time and launch sales incentive programs for the store employees who represent your brand. Focus your efforts and boost your income by doing what you do best: crushing sales and delighting customers. 22% higher average ticket at retailers that incentivize their employees with rewards and commissions. Access to personalized sales data, metrics, and trends.
    Starting Price: $199 per month
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  • 15
    Demand.Cloud

    Demand.Cloud

    Demand.Cloud

    We create growth through scalable 1:1 hyper-personalized outreach to engage your ideal customers, fill your sales pipeline with 300% more high-quality leads, and book appointments on your calendar so you can focus your time closing more sales! You’ll complete an onboarding form and be invited to a Slack channel for direct communication with your dedicated Account Manager. Our team works closely with you to identify your ideal customers and build your prospect list, create a powerful outreach strategy, craft hyper-personalized messaging, set up outreach campaign. ...
    Starting Price: $495 per month
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  • 16
    The Big Picture Machine

    The Big Picture Machine

    The Big Picture Machine

    ...Engineering & business rules are built into the product making it easy for real-time updates. An accessible cloud platform that plugs and plays into your website. User interaction data is centralized for insight-driven decisions on customer behavior & trends. Authentic presentation of products that are digitally ready for 3D and AR. Companies that implement visual configuration solutions see significant improvement in their deal win rate, lower costs for drafting design files, less rework in the factory, and lower carrying costs for samples at retail locations.
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  • 17
    OKZest

    OKZest

    OKZest

    OKZest is a powerful, easy-to-use platform designed to revolutionize email marketing through personalized visuals. With OKZest, you can dynamically generate customized images for each recipient using customer data, making your emails more engaging and impactful. Whether it’s personalized discount codes, event invitations, certificates, or product recommendations, OKZest enables businesses to connect with their audience on a deeper level. Our intuitive platform supports advanced features such as dynamic text, personalized background and foreground images, and even screenshots within images. ...
    Starting Price: $39.70 per month
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  • 18
    Attention

    Attention

    Attention AI

    ...Attention delivers real-time actionable intelligence to your sales reps, while they're on the call, and when it matters. Attention will also understand conversations and draft the best follow-up email customized to what was said during your calls. Our customers experience +29% positive replies with Attention's generated follow-up emails. Know exactly what to say and improve the outcome of your conversations, every single time.
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  • 19
    InboxPro

    InboxPro

    InboxPro

    ...Avoid repetitive tasks like answering FAQs or sending follow-up emails with the help of AI, prefilled templates and automation tools. Build a stronger business increasing the probabilities of closing more sales and providing world-class customer support. Save money with an all-in-one solution and avoid using multiple tools that slow down Gmail performance and your growth. Let AI do the hard work, so you can write emails in a matter of seconds and get things done faster by summarizing never-ending emails. Avoid sending back-and-forth emails to find the perfect time for a meeting. ...
    Starting Price: $24 per month
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  • 20
    WorkRails

    WorkRails

    WorkRails

    ...Break down silos between your sales and PS teams and start building connections instead. WorkRails aligns and reduces friction among departments, so everyone can enjoy the sweet taste of success. Proper scoping leads to better customer engagement. WorkRails allows you to scope service engagements quickly and accurately for faster, more efficient planning—reducing downstream risk and creep. Gone are the days of wasting time manually inputting into complicated spreadsheets to sell professional and managed services. To close more deals than you ever thought possible, you need the power of automation.
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  • 21
    CIS-Companion Rep
    ...Companion® REP is built with hierarchies for attaching behaviors to configurations. The working methods of the representatives can therefore be configured by type of customer or banner. The application is built to adapt the transaction screens to the way you work thus ensuring absolute efficiency in the store. Allow your managers to make informed choices, based on precise data analysis, thanks to dynamic, powerful and well-documented dashboards (number of visits, orders, distribution, photos, surveys). ...
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  • 22
    Track

    Track

    Track

    Track automates qualification, routing, scheduling, and follow-ups for your inbound leads so that your sales team can focus on closing them. Get meetings with high-intent leads faster. Easy shortcuts & snippets to 2x your sales team productivity. Use customizable and branded forms or integrate with Typeform. Round Robin Routing to the apt lead, instant scheduling with reminders via email, WhatsApp, etc. Quick response time with support and feature requests. Get instant lead routing, faster...
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  • 23
    AccountAim

    AccountAim

    AccountAim

    ...Leave messy handoffs and transitions in the past. Adapt on the fly as your team and tech stack evolve. Take a one-on-one guided tour of our platform, and see how we make it easy to build deeper customer relationships. Ensure the right accounts are always worked the right way, always. Stop revenue leak with rules of engagement.
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  • 24
    DigiSense360

    DigiSense360

    Xtract.io Technology Solutions

    ...DigiSense360 equips you with essential insights into KPIs like product share of search, competitor benchmarking, content audits, pricing, brand reputation, and more to enhance your overall channel performance. Also, you get meaningful insights into stock availability, market trends, content compliance, customer reviews, and MAP violations to supercharge your ecommerce profit margins and sales. DigiSense360 gives you an accurate, comprehensive view of your product's performance across digital shelves and marketplaces. With DigiSense360, brands can deliver consistent, rewarding customer experiences by optimizing omnichannel strategies.
    Starting Price: $50
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  • 25
    Mentum AI

    Mentum AI

    Mentum AI

    ...This effortless, automated approach enhances your product listings, boosts global appeal, and sets you apart in the competitive market. Let Mentum AI elevate your online presence and drive sales with minimal effort. Avoid losing customers due to poor product information; research shows that 3 out of 4 shoppers turn away with inadequate details. Mentum AI helps you provide the quality information they seek. Showcase accurate, captivating, and comprehensive product information that hooks customers at the crucial decision point.
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  • 26
    MARVL

    MARVL

    MARVL

    ...It's perfect for call prep and handling sales queries, offering instant, precise advice. Just the way your CEO would handle the call. This ensures effective, successful customer interactions every time. Getting on-demand access to product and sales information. Pre-calls research information at your fingertips. Emails, plans, scripts, and questions, all tailored to account specifics. Simulate interactions and objection-handling scenarios proactively. MARVL helps you to be always prepared and have better customer interactions. ...
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  • 27
    DiscoverData

    DiscoverData

    DiscoverData

    ...Find the buyers who are most likely to buy from you. Combine website visitors with accurate mobile numbers to reach exactly who you need to reach to win your business. Lower acquisition costs, acquire more customers and boost revenue
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  • 28
    Coldreach

    Coldreach

    Coldreach

    ...Define what buying signals are important in natural language. Coldreach research 70M+ accounts in real time to find only relevant opportunities, with evidence. From data sources to how AI conducts research, customize to find the ideal buying signals you care about. No setup is required. We take care of setting up AI signal trackers, based on what you're looking for. AI highlights evidence of why they need your product, summarizes key insights, and suggests the right messaging to cut through the noise. Saving hours of manual research. Coldreach continuously monitors for relevant opportunities in the market/your target list. ...
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  • 29
    Revscale AI

    Revscale AI

    Revscale AI

    ...Route the right leads to the right team members automatically for faster follow-up. Capture visitors on your site with customized lead magnets that convert. No tech skills are needed, our platform is intuitive and designed for immediate ROI. Revscale Outbound is your all-in-one solution for driving multi-channel outreach with ease. Our AI tailors every message to each prospect, increasing relevance and response rates.
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  • 30
    Redcar

    Redcar

    Redcar

    Redcar's B2B AI sales rep converts anonymous website visitors and outbounds to new customers autonomously. Your AI sales rep requires zero management, with optional approval settings available. Everything you need in one product. Your AI sales rep converts your anonymous website visitors and pursues cold leads through our database of 270M contacts and 70M businesses. Built on top of our proprietary AI agent platform, AgentExpress, your AI sales rep minimizes errors and hallucinations, delivering the most accurate lead-qualifying results and personalization in the industry. ...
    Starting Price: $999 per month
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