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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2296 Products for "customer" with 2 filters applied:

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  • 1
    SYMSON

    SYMSON

    SYMSON

    ...At SYMSON, we want to solve the biggest problem in pricing, everyone is guessing. Pricing managers need to find the optimal price given market circumstances and customer behavior.
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  • 2
    Jiga

    Jiga

    Jiga

    Source high-quality, cost-competitive custom parts faster by partnering directly with vetted manufacturers. Jiga partners you directly with vetted manufacturers so you can communicate and get competitive, reliable human quotes. Our platform speeds up your workflow from request to delivery, so you can build great products faster than ever. Jiga partners you directly with vetted manufacturers so you can communicate and get competitive, reliable human quotes.
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  • 3
    Along

    Along

    Along

    Along is a collaborative workspace for complex B2B sales that helps you engage, close, and onboard buyers using custom digital sales rooms that connect all stakeholders in a single interface. A shared task list (Mutual Action Plan) is used as a central guideline for all content or other information of the deal. Using tracking and analytics, Along is able to deliver insights, highlights, and recommendations from your prospect's behavior directly in your CRM - entirely enabled by smart SQL processing and AI. ...
    Starting Price: $69/month
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  • 4
    AskElephant

    AskElephant

    AskElephant

    ...The platform offers features like proactive insights and comprehensive summaries for meeting preparation, personalized coaching, and analysis to enhance team interactions, and customizable workflows that fit unique sales processes, automating tasks from note-taking and email drafting to complex data analysis and reporting. Users can interact with their data by asking questions in plain English, with the AI instantly surfacing answers from across all customer conversations. AskElephant integrates seamlessly with a variety of popular design and project management tools, ensuring a smooth and efficient workflow.
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  • 5
    Activation Studio

    Activation Studio

    Activation Studio

    Activation Studio is a no-code (drag-and-drop) solution that enhances workflow productivity and campaign efficiency within the Salesforce Marketing Cloud. Our solution delivers turnkey Customer Data Platform (CDP) capabilities to your SFMC environment, with audience segmentation, website user intent tracking, and lead scoring. Access all data via data designer and data extension integration. User-friendly workflow and drag-and-drop interface. Save time and launch journeys in half the time. Add scoring rules, web tracking, and more to SFMC. ...
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  • 6
    Lead Formatter

    Lead Formatter

    Lead Formatter

    ...Users can perform tasks like segmenting lists by country or job title, tailoring messaging with precise company descriptions, and adding personalized touches such as custom P.S. lines and relevant case studies, all within Google Sheets. Lead Formatter offers both manual tasks, using custom-built formulas for basic cleaning and formatting, and ChatGPT-powered tasks that generate unique, personalized content to enhance email outreach.
    Starting Price: $24.99 per month
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  • 7
    LeadLoft

    LeadLoft

    LeadLoft

    LeadLoft is an all-in-one sales engagement platform designed to streamline lead generation, outreach, and customer relationship management (CRM) for businesses aiming to enhance their sales processes. By integrating tools for prospecting, automated communication, and deal tracking, LeadLoft enables sales teams to efficiently identify potential clients, engage them through multiple channels, and manage the sales pipeline from a unified interface.
    Starting Price: $99 per month
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  • 8
    Sheetsy

    Sheetsy

    Sheetsy

    Sheetsy is an AI-powered email automation platform that enables users to send personalized emails at scale by leveraging data from Google Sheets. With Sheetsy, you can transform spreadsheet data into customized email campaigns without any coding. It offers an intuitive template editor that supports dynamic variable handling, allowing you to insert placeholders directly into your email content. Sheetsy's AI understands your content and automatically creates unique, engaging messages for each recipient, enhancing the personalization of your communications. ...
    Starting Price: $9 per month
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  • 9
    Voxbay

    Voxbay

    Voxbay

    ...It provides real-time agent dashboards, performance tracking, automated notifications, and social media connectors. With 99.9 % uptime, robust security, and scalable deployment, Voxbay streamlines inbound and outbound communication, optimizes workflows, and enhances customer engagement through centralized control and intelligent analytics.
    Starting Price: Free
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  • 10
    RenderEase

    RenderEase

    RenderEase

    ...In today’s ecommerce-driven world, compelling visuals are the key to capturing attention and driving conversions. Our mission is to help brands deliver high-quality, interactive, and cost-effective visuals that engage customers and enhance shopping experiences. We specialize in “virtual photography", "3D product configurators”, and “scene generators” that replace traditional photoshoots with faster, smarter, and scalable solutions. With RenderEase, businesses can create photorealistic visuals, customize product variations, and present immersive shopping experiences without the limitations of physical photography.
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  • 11
    Quilt

    Quilt

    Quilt

    ...Quilt integrates seamlessly with file storage, chat history, sales-enablement systems, and corporate wikis, enabling teams to draw on up-to-date organizational content in situ. It is designed with enterprise-grade security in mind; customer data is isolated, models are not fine-tuned on shared data, and all data is encrypted at rest and in transit with SOC 2 Type 2 compliance.
    Starting Price: Free
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  • 12
    incentX

    incentX

    incentX

    ...Our analytics don't just provide numbers; they offer actionable insights that inform your strategies. Streamlined operations mean fewer mistakes and a unified approach across all departments. And when it comes to customer interactions, incentX ensures they're meaningful, fostering stronger relationships. Choose incentX and experience a smarter way to manage incentives.
    4 Ratings
    Starting Price: $65 per user per month
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  • 13
    SKU Science

    SKU Science

    SKU Science

    ...Designed by industry experts, it’s tailored for operations managers, S&OP managers, supply chain managers, and demand planners. Harness the power of 644 statistical combinations to create unique sales forecasts at any level. Customize your forecasting further with AI models trained on your specific dataset. Key performance indicators (KPIs) are automatically calculated and prioritized, ensuring your supply chain focuses on the most critical items for your business. Real-time operational dashboards update with every cycle, providing seamless activity tracking and enhanced decision-making. ...
    16 Ratings
    Starting Price: $295 per month
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  • 14
    Prezi

    Prezi

    Prezi

    ...Backed by an entire suite of collaboration, creation, and analytics tools, Prezi Business transforms sales and client presentations into meaningful dialogues, thereby allowing businesses to connect and interact at a whole new level. Powered by Prezi Next, Prezi Business offers a host of features such as cloud-based commenting for seamless collaboration, leaderboard analytics, a dedicated customer success manager, custom design services, training opportunities, and more.
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    33 Ratings
    Starting Price: $7/month
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  • 15
    AgentCubed

    AgentCubed

    AgentCubed

    ...The company's tailored solution does this by bringing together a three-in-one solution that combines - Lead Management & Distribution, Agency & Policy Management, and Customer Relationship Management. Cutting down on the need to incorporate any third party software that often does not adequately communicate or automate, delaying an agent's ability to take a customer from A to Z. AgentCubed provides an easy to navigate online dashboard to give an agent the flexibility of managing leads by opportunity status, date, or disposition. ...
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  • 16
    Ricochet360

    Ricochet360

    Ricochet360

    Ricochet360 is an all-in-one dialer, CRM, and marketing automation platform for enterprises call centers, and sales and customer service teams. Ricochet360 enables teams to call leads and close deals much faster; manage all prospects, calls, and emails; route and track inbound phone calls; and streamline time-consuming marketing and sales tasks all from one platform. The solution is also highly customizable to fit a team's specific needs and budget.
    Starting Price: $100.00/month/user
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  • 17
    XaitCPQ
    ...We help organizations win more deals at better margins, by making it really quick and easy to correctly build and price combinations of products and services, and do so at scale. Shorten the sales cycle, and remove bottlenecks, enabling sales teams to present exactly the right solution at the right time and cost to the right customer. As a cloud-based solution XaitCPQ enables sales reps to work from any location and on any device. Management can see exactly where in the process a purchase is, it’s status and who’s working on it. Less dead time equals more opportunities to sell and adds value in ways previously thought unimaginable.
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  • 18
    SalesPad

    SalesPad

    SalesPad

    SalesPad has one goal: to accelerate your order-to-cash cycle. Whether it’s supercharging your operations with greater efficiency, managing your inventory with more control, or improving your customers’ experience with better visibility into their orders, we’ve got your back. SalesPad’s order-to-cash solutions drive game-changing results. We’ve empowered thousands of customers to transform their order-to-cash process. From up-and-comers to industry giants, you’re in good company.
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  • 19
    Vainu

    Vainu

    Vainu.io

    ...Vainu collects raw data from millions of public and private sources and unifies it to provide company information that is in-depth, reliable and actionable. Vainu also provides the latest news on companies and identifies the ones likely to become your customers. Vainu connects with the tools used by sales and marketing teams and automates the tasks they do manually. It also enables them to be more strategic and get better results by providing the right data in the right place. With the right company information powering the entire business, increase conversions and close more business. ...
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  • 20
    Traction Complete

    Traction Complete

    Traction Complete

    Join hundreds of customers that are feeling the impact of connected account hierarchies and powerful assignment. It’s time for a speed-to-lead revolution. Powerful and flexible lead assignment built for enterprise. Clean, connected account hierarchies are now possible with the first automated account hierarchies solution for Salesforce. Join the speed-to-lead revolution and watch your team make game-changing strides in their lead response times.
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  • 21
    SalesWings

    SalesWings

    SalesWings

    SalesWings is a powerful buyer intelligence and sales enablement platform designed to help marketing, sales, and agentic teams deeply understand customer intent. It captures behavioral data and converts it into actionable insights that identify the hottest leads and most promising accounts. By integrating seamlessly with tools like Salesforce, Braze, Segment, and Slack, SalesWings delivers real-time scoring and engagement alerts directly where teams work. Its AI-driven Sales Copilot empowers sales reps with personalized next-best actions to close deals faster. ...
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  • 22
    Orgzit

    Orgzit

    P3Infotech Solutions

    ...Increase employee productivity and communication by consolidating information on a single tool. Track all information about a customer in one place without compromising on data security and ease of use. Don't let a traditional enterprise CRM stop you from improving your sales process because of complex and expensive configurations.
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  • 23
    360 Utility & Telecom Suite
    ...Our company was established in 1998 in the USA with customers throughout Europe, North and South America. In 2008, Methodia relocated its Headquarters and main R&D facility in Sofia, Bulgaria. Today our team has reached 70+ fully operational professionals with diverse industry backgrounds, covering the complete IT value chain.
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  • 24
    Tradecloud One

    Tradecloud One

    Tradecloud One

    Customers rely on Tradecloud to make their global supply chain more predictable, automate operational processes and focus on exceptions. The fast growing network connects thousands of B2B buyers and sellers who collaborate real time on forecasts, orders and shipments to increase speed, reduce costs and increase flexibility.
    Starting Price: $450.00/month
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  • 25
    d!NK

    d!NK

    d!NK

    ...We use our own applications to be more productive in sales. And that’s how, since 2010, we have grown to eliminate sales time wasters for over 15,000 sellers in 48 countries. We love technology but don’t expect our customers to do the same. We love to help our customers to focus on valuable sales activities and to discover the freedom of mind.
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  • 26
    EchoQuote

    EchoQuote

    LeadLifter

    ...EchoQuote™ never displays or sends pricing without your approval; you stay in total control. There are also numerous ways to restrict who can request a quote (block countries or email domains). Absolutely. Most of our clients are B2B and sell complex/custom products and services. EchoQuote™ is built to handle budgetary requests, not final pricing and is used to open the door to a sales conversation. Everyone, including your competition, has a Request a Quote/Contact Us form on their website but they rarely work. Visitors trust third party tools like EchoQuote™ resulting in more leads for your sales team.
    Starting Price: $25 per month
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  • 27
    CallProof

    CallProof

    CallProof

    ...Our sophisticated web-based and mobile-capable Customer Relationship Management (CRM) solution offer a host of features that organize all facets of the sales process, from lead tracking to reporting. CallProof provides sales managers and representatives with tracking and management tools to be successful.
    Starting Price: $33.70 per month
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  • 28
    EnterpriseLead

    EnterpriseLead

    Enterprise Lead

    ...Often imitated, but never duplicated, Enterprise lead has always been ahead of the times, having been the first to introduce the ping post-two-step delivery system that is now commonly offered by several other CRM companies. We have since added many new features to our original Lead Management Platform such as a custom state of the art cloud based Client Relations Management software, an instant call back feature that allows you to turn your lead into a live transfer, custom email responders, an easy navigation toolbar, and many more features you will not find anywhere else.
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  • 29
    ProSTART

    ProSTART

    ACG Technologies

    ...Each module is ready to go after minor customizations for your unique business.
    Starting Price: Call for Details
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  • 30
    Kunnect

    Kunnect

    Kunnect

    ...Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. ...
    Starting Price: $125 per month
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