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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    MaxContact

    MaxContact

    MaxContact

    MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.
    Starting Price: £49 per month per User
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  • 2
    Ampliz

    Ampliz

    Ampliz

    ...Finding good B2B leads is difficult and we understand that. Hence, we have developed this tool with which you can access any information you want, with just a click. ⭐ Features of Ampliz Salesbuddy ✅ Set target customer persona and get prospect fit score on the same ✅ Get Similar matches for the selected persona any time ✅ Access real-time, get a LinkedIn profile, Email Ids and Direct Dial numbers ✅ Bulk export your shortlisted B2B prospect contacts from your personal dashboard ✅ Add more data points and request custom data sets with Contextual Intelligence
    Starting Price: $50/Month
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  • 3
    YourTradeBase

    YourTradeBase

    Forty Two

    Run every job like clockwork and keep everything on track. Save time, take control and make everyone happy with smart scheduling, messaging and job sheets. So make life easier with tools made for trades, and keep your customers coming back for more. Schedule work fast and confirm in a flash. Get jobs booked in better with online scheduling, customer messaging and easy ways to keep everyone in the loop. Make managing teams a total breeze. Take charge of your teams with super-clear calendars, need-to-know notes and daily tasks that make teamwork a doddle. ...
    1 Rating
    Starting Price: $31 per month
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  • 4
    CartStack

    CartStack

    CartStack

    90% of online shoppers never make it to the shopping cart & 75% of those that do will leave without completing their purchase. CartStack's cart abandonment & customer recovery software helps you convert more visitors to customers — automatically! Targeted recovery campaigns like cart abandonment emails, browse abandonment emails, SMS text reminders, and browser push notifications are perfectly timed & personalized to bring lost visitors back to your website — Helping you recover around 20% of lost sales. ...
    Starting Price: $29.00/month
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  • 5
    net2phone

    net2phone

    net2phone

    net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises. Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use. net2phone’s compelling​ ​UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries. uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions​, ​enabling contact centers to meet customers in the digital channel of their choice​ and ​integrating all touchpoints into a Unified Inbox. ...
    3 Ratings
    Starting Price: $17.99/month/user
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  • 6
    Troops

    Troops

    Troops

    ...Troops makes it easy for your teams to see and do the right things at the right time, across devices so that teams can perform at the highest level. Troops helps customer-facing teams handle routine tasks and actions faster so they can spend more time with customers and prospects.
    3 Ratings
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  • 7
    FIREBusinessPlatform
    Establish and organize your businesses’ customer and contact information, which is the cornerstone to sales, marketing, and support activities. Harness the power of marketing automation and improve your business engagement from awareness, through purchasing to advocacy. Achieve greater efficiency and business velocity by leveraging team collaboration for all sales, marketing, and support activities.
    Starting Price: $19 per month per user
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  • 8
    Versium REACH
    ...Versium’s all-in-one data technology platform helps teams cleanse, enrich and action their data through easy-to-use tools, a robust set of APIs and the richest identity graph and insights engine that includes over 2 billion contact points. Versium supports businesses at every step of their data journey, thereby increasing audience reach by up to 5X and engagement by up to 10X for thousands of customers. Versium REACH is a full suite of data tools, tailored to be an easy-to-use platform for marketers with advanced API solutions for developers. Tools within Versium REACH include: List Insights, Data Prep, Business Online Audience Append, Consumer Online Audience Append, Persona-based List Generation, Account-based Marketing List Generation, Look-alike List Generation, Firmographic Append, IP to Domain, C2B Append, Contact Append Plus, Demographic Append, and Consumer List Generation.
    Starting Price: $3,600/year
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  • 9
    Regie.ai

    Regie.ai

    Regie.ai

    ...Meet REGIE, advanced software that blends the art of language & the science of delivery to create, test, and analyze personalized prospecting email campaigns so you don’t have to. With a few simple steps to identify the buyers you’re targeting, REGIE will automatically create custom prospecting email campaigns with the tone and messaging that has proven most effective with your prospect’s persona. Then REGIE will tell you exactly when to send your emails so that you’re converting more of your prospecting activity into qualified sales opportunities. Welcome to the future of sales enablement, where you’ll finally have the customized content and structures you need to easily launch impactful, multi-touch sales campaigns directly into your sales engagement platform. ...
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  • 10
    Rep.ai

    Rep.ai

    Rep.ai

    Convert more of your traffic into pipeline with AI. A lot more. AI Live Chat talks with traffic, alerts reps and books meetings for your team. AI Intent uncovers hot prospects on your site for sales follow-up. AI Dialer increases cold call connections and makes your callers more efficient. Engage and qualify every site visitor with personalized text, voice and video AI. Alert human reps for video call handoffs. Uncover hot prospects for signal-powered sales across multiple channels. Connect...
    Starting Price: $2,500 per year
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  • 11
    Constellant dpEngine
    ...Check out the graphic below to find out which product modules will maximize your EMaaS experience, meeting your needs today and supporting your growth for the future. An intuitive tool that empowers internal customers to automatically publish technical documentation using continuous integration capabilities in an easy-to-use way.
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  • 12
    Youengage

    Youengage

    Youengage

    ...Activate your audience using live polls, quizzes, and Q&A both in-person and in virtual meetings. Generate and profile higher-quality leads. Boost your content with interactive tools and engage users. Drive traffic to your website. Use customer feedback and unique insight. Intuitive and effortless panel with unbelievable possibilities. Create smart quizzes, polls, and surveys in a minute. Easily embed and share your interactive content. No coding skills and additional features are required. Interact with your audience during live events. Allow them to be participants and future leads. ...
    Starting Price: $ 19 per month
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  • 13
    Plauti

    Plauti

    Plauti

    ...Execute smart single-click actions and intelligently assign any record, all within your CRM. Plauti is a Salesforce-native data management platform designed to ensure your customer data is accurate, complete, and actionable. It offers a seamless integration with Salesforce to verify, deduplicate, manipulate, and assign records automatically, empowering your teams to make faster, smarter decisions. Plauti’s end-to-end data orchestration ensures that your records are validated and routed correctly, enabling businesses to trust their CRM data at every stage of the record’s lifecycle. ...
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  • 14
    xiQ

    xiQ

    xiQ

    xiQ’s personality-driven sales and marketing platform combines neuroscience, psychology, and AI to understand the buyer’s mindset. xiQ individualizes sales and marketing for every buyer at every stage of the buying process. xiQ’s proprietary platform discovers and recommends key company and personality insights so you can connect with your audience authentically. xiQ amasses and generates all the customer and prospect data your salespeople need in one place. xiQ uncovers the personality of your contacts so you can find shared traits to build on. xiQ’s 1st-party intent data and sales triggers enable you to engage when they are ready. Behavioral insights are at the core of everything in xiQ, from profiles to content to campaigns. Automatically find the right content for the right people, and the right people for your awesome content. xiQ keeps you up to date so you never miss a reason to reach out to your high-priority contacts.
    Starting Price: Free
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  • 15
    QuoteIQ

    QuoteIQ

    QuoteIQ

    QuoteIQ is the all-in-one CRM built for home service businesses like pressure washing, lawn care, window cleaning, junk removal, and striping. Built by real service business owners, QuoteIQ includes everything needed to run and grow a business—quotes, invoices, customer messaging, employee scheduling, review automation, job tracking, and property measurement using MapMeasure Pro. Features like InstaQuote and InstaSchedule let customers quote and book jobs online instantly. Unlike traditional CRMs, all features are built-in—no third-party apps, no per-user fees, and no hidden add-ons. Whether you’re a solo operator or manage multiple crews, QuoteIQ helps you quote faster, book more jobs, stop undercharging, and grow profitably. ...
    6 Ratings
    Starting Price: $29.99 per month
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  • 16
    Prognos Tailored
    Prognos Tailored gives you access to reports tailored to your needs. You get access to interactive and continuously updated cost analyzes that can be used in a strategic purchase.
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  • 17
    TOPbookkeeper

    TOPbookkeeper

    TOPbookkeeper

    As one of the leading sales force automation software companies in Sri Lanka, we cater to businesses of all sizes. Managing day-to-day activities, such as inventory control, customer invoicing, statement sending, and real-time monitoring of trade outstanding, expenses, profit and loss is crucial for businesses. Our software helps streamline these processes, making them easier and more efficient for our clients.
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  • 18
    Service Objects Lead Validation
    Think your contact records are accurate? Think again. According to SiriusDecisions, 25% of all contact records contain critical errors. With simple validation, you can easily reach those contacts. Our Lead Validation – US is a real-time API that consolidates expertise in validating contact details like business names, emails, addresses, phones, and devices into a robust solution. It corrects and augments contact records while providing a lead quality score from 0 to 100. Lead...
    Starting Price: $299/month
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  • 19
    entomo

    entomo

    entomo

    ...entomo comes from a belief that the way enterprises look at driving performance and talent development is inadequate for the new world of work.Measuring employee performance and planning their growth only once or twice a year is inadequate especially when the expectation from them is they give their best and learn everyday. It should be a continuous process customized to each employee, done every day every moment.
    Starting Price: $10
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  • 20
    WordStream

    WordStream

    WordStream

    ...Keyword research can be a slog, but our free tool makes it a cinch to find the keywords your business needs to drive traffic through SEO and PPC. LocaliQ offers technology-backed marketing solutions built to help you find, convert, and keep more customers.
    3 Ratings
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  • 21
    Aviso

    Aviso

    Aviso

    Aviso has over six years of predictive AI modeling expertise proven at Fortune 500 ($5B+ scale) as well as high-growth business leaders. Aviso’s predictive forecasting delivers 98%+ accuracy, flexibility across net new and renewal business models, and deep enterprise customization. Aviso’s unified forecasting blends the best of human and AI judgments with the most sophisticated global roll up forecasting in the industry, helping sales reps, managers, and VPs of Sales focus on what lies ahead and drive timely team actions. Aviso is also the only tool on the market to predict run rate business. Get insight into all deals called in and out of forecast with Deal Level Forecasting. ...
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  • 22
    ClearSlide

    ClearSlide

    Bigtincan

    ...Organize recommended content and team collections to ensure discoverability – making it easy to assemble and personalize content that is always up to date. Make every customer interaction matter — online, email, mobile, screen share and in-person communications made easy. Unprecedented visibility into every customer interaction – giving reps, sales leaders and marketers the engagement insights they need to make better business decisions. Guide sellers to the right content, at the right CRM stage – unique rules-based recommendations drive an awesome sales process and increase productivity. ...
    3 Ratings
    Starting Price: $35.00 per user per month
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  • 23
    Prospect CRM

    Prospect CRM

    ProspectSoft

    ...Prospect is a new type of Stock-Aware CRM that's specifically designed for Wholesalers, Distributors and Manufacturers who sell physical products B2B. Prospect integrates product, inventory and customer sales data, to streamline B2B CRM processes. Your team will save time, increase sales and maximise profits. Prospect combines the best of traditional CRM – Marketing, Sales Pipelines and Customer Service Management – with the reality of selling B2B products – quoting, ordering, inventory management, special pricing, back orders, product information and even contracts, serial numbers and asset tracking.
    Starting Price: £22.50 per month
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  • 24
    Groove

    Groove

    Clari

    ...Over 70,000 people use Groove at some of the world’s largest and fastest-growing companies, including Google, BBVA, Atlassian, Uber, and Capital One. Groove has ranked #1 in customer satisfaction on G2 over 18 consecutive quarters.
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  • 25
    OnPlan

    OnPlan

    OnPlan

    OnPlan's FAST and FLEXIBLE FP&A platform gives Finance powerful planning, budgeting, and forecasting capabilities, layering visualization, integration, and collaboration features on top of spreadsheets. The OnPlan Engine is FAST TO DEPLOY with predesign best-practice Apps and FAST TO LEARN with spreadsheet syntax. It's FLEXIBLE to handle your core FP&A tasks like juggling many scenarios, BvAs, and allocations. And it AUTOMATES away annoying repetitive tasks like updating data from...
    3 Ratings
    Starting Price: $12,500/year
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  • 26
    Hypersonix

    Hypersonix

    Hypersonix

    Hypersonix is designed to help enterprises drive profitable revenue growth by providing a system of actionable intelligence. Explainable AI powered by data science, ML, and NLP allows our customers to enjoy a holistic understanding of what’s happening in their business, why it’s happening, and what they should do about it. Hypersonix AI has helped to deliver 3-5% profitable revenue growth to its customers. With Hypersonix, here’s what you get. Automated insights. Blazing fast processing of massive amounts of data. Get to the bottom of what you want to know in split seconds voice search. ...
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  • 27
    Clari Copilot

    Clari Copilot

    Clari Copilot

    Clari Copilot (previously Wingman) turns your revenue team into serial closers by helping them win every revenue-critical moment. With Clari Copilot’s conversation intelligence platform, reps and managers have everything they need to compete fiercely, spot revenue leak, and close deals faster. With Clari and Clari Copilot coming together, you have everything you need to run revenue on one platform. With Clari Copilot, your conversation data lives right where your sales team works, in...
    1 Rating
    Starting Price: $500 per user per year
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  • 28
    TotalBrokerage

    TotalBrokerage

    Brokerage Management Solutions

    TotalBrokerage connects to every front-end website. We capture your online leads from any third-party portal, lead gen website, Facebook, or custom website to organize and track in one centralized location. The Marketing platform allows you to e-blast hundreds, even thousands of emails per day to your existing and prospective customers. With drip campaigns and a built-in HTML editor, staying in touch has never been easier. Transaction management allows users to create, edit and store all the necessary forms and documents. ...
    Starting Price: $399 per month
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  • 29
    Relevance AI

    Relevance AI

    Relevance AI

    Relevance AI is a leading platform that empowers businesses to build and manage autonomous AI agents and multi-agent teams, enabling the automation of complex tasks across various functions such as sales, marketing, customer support, research, and operations. With a user-friendly interface, organizations can create AI agents without coding, customize them to follow specific company processes, and integrate them seamlessly into existing tech stacks. The platform offers a range of pre-built agents, like Bosh the Sales Agent, designed to nurture prospects, book meetings 24/7, and personalize outreach, thereby enhancing efficiency and scalability. ...
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  • 30
    Automation Anywhere

    Automation Anywhere

    Automation Anywhere

    ...The company’s platform is powered with specialized AI agents, generative AI, and offers process discovery, RPA end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation.
    3 Ratings
    Starting Price: $750.00
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