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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2296 Products for "customer" with 2 filters applied:

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  • 1
    SnapStrat

    SnapStrat

    SnapStrat

    SnapStrat delivers a customized end-to-end software solution for recurring strategic decisions that enables executives to make more informed trade-offs and then connects the decision to its execution incorporating data ingestion and transformation, scenario modeling, workflow and more. Sephora and Frontier Communications are among our customers. Typically, our customers want to digitally transform a decision process and associated workflow that is currently manual and/or sub-optimized. ...
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  • 2
    Vymo

    Vymo

    Vymo

    ...We’re a diverse mix; strategists, ideators, enablers, hustlers – and we’re here to win together. Vymo is a sales engagement platform for global enterprises. We help drive revenue outcomes for our customers by capturing rich contextual data and generating intelligent, actionable insights for salespersons to close more opportunities and managers.
    Starting Price: $10 per month
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  • 3
    Funding Gates

    Funding Gates

    FundingGates

    ...You deserve to get paid. Powerful Reporting & Analytics -- Analyze your account history, generate smarter interactive reports, and user Funding Gates to easily prioritize customer accounts. Funding Gates proactively monitors your receivables and recommends who you should contact next. Eliminate Notepads and Spreadsheets.
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  • 4
    Simple Sales Tracking CRM

    Simple Sales Tracking CRM

    Simple Sales Tracking

    Simple Sales Tracking is web-based sales CRM software for the tracking, analysis and forecasting of individual and team sales pipeline and contacts. Simple Sales Tracking was born out of a need that existed within our own sales team. Back in 2005 we tried a number of crm sales tools that were available, but each crm proved either too complex to use, difficult to learn, expensive or a combination of the three. Keep all your important files together and easily accessible by your entire team....
    Starting Price: $15 per user per month
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  • 5
    SalesDirector.ai

    SalesDirector.ai

    SalesDirector.ai

    ...We capture email and calendar data from sales rep activity and cross-reference it with CRM data to deliver predictive insights about their pipelines, behavior and customer interactions. These insights are delivered directly to their CRM or can be visualized in their favorite BI tool (such as Tableau, Domo, Google Data Studio, Power BI or even Einstein Analytics). Armed with these predictive insights, sales organizations can accelerate and optimize their opportunity pipelines, increase their win-rates and power their entire revenue stack with reliable, intelligent sales data. ...
    Starting Price: $29.00/month/user
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  • 6
    ClosePlan

    ClosePlan

    ClosePlan

    ...Visualize customers and prospects so you can build relationships with the the people that matter. 100% Native Salesforce application available in the AppExchange.Leverage your Salesforce contact records. Keep you data in Salesforce.Great for Account Planning, Deal Reviews, QBR’s and 1 : 1 coaching sessions.
    Starting Price: $10 per user per month
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  • 7
    Autoklose

    Autoklose

    Autoklose

    ...Track your KPIs opens, clicks, replies and take smart action. Access your campaign stats instantly. Track your sent, delivery, open, click-through, reply, and bounce rates. Easily predict customer engagement patterns and behaviors and more.
    Starting Price: $49.99/month/user
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  • 8
    Intrinio

    Intrinio

    Intrinio

    Intrinio is a full-service financial data provider with a focus on serving the B2B market from startups to enterprise level customers. Intrinio offers introductory price points and data subscription packages to scale, making it still affordable and accessible for developers and quants. If you go to our website and sign up or chat the team, you can get an account, API keys, and trial the data within minutes. Intrinio offers trials, monthly and annual pricing, fully customer support, and co-marketing. ...
    Starting Price: $150/month
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  • 9
    bant.io

    bant.io

    bant.io

    All-in-one lead generation & sales acceleration service that helps automate your customer acquisition with data-driven experiments, making failure impossible. Identify and automatically engage with your ideal customers, using proven cross-channel lead generation strategies. You'll also be able to monitor the campaign progress across all channels, directly from your dashboard, and adjust campaign parameters in real-time.
    1 Rating
    Starting Price: $795 per month
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  • 10
    CT Mobile

    CT Mobile

    Customertimes

    Gain offline mobile access to Salesforce to enhance the customer experience. Integrate CT Mobile with the CT family of products to boost sales and improve the efficiency of your field teams. CT Mobile is purpose-built to improve sales cycle performance and help you prioritize customer success. Available online or offline, CT Mobile increases field team efficiency with AI integrations tailored specifically to your customers.
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  • 11
    Click2Buy

    Click2Buy

    Click2Buy

    The most efficient buyer’s journey for brands. Benefit from free qualified traffic to your physical and online points of sale. A 100% free solution to capture intentional traffic, communicate your offers, and highlight your services. Brands rely on a wide range of digital media (company website, display ads, videos, social media ads, marketing, etc.) to enhance the value of their products and positioning. These communications generate traffic for your points of sale. Geolocation, contact...
    Starting Price: Free
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  • 12
    LEVAR

    LEVAR

    LEVAR

    ...Once approved, our platform makes it easy to push your 3D and AR experiences to all your sales and marketing channels and see the results in real-time. Being able to experience your products as if "in real life" is key to getting your customers to make a purchase. That's why our in-house design team is laser-focused on capturing the details that matter most to your and your customers. LEVAR's platform makes pushing your 3D models and AR to all of your sales and marketing channels easy. To view and activate your models, all you have to do is add the LEVAR app to your eCommerce store, there's no need to upload models channel by channel.
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  • 13
    Lindy

    Lindy

    Lindy AI

    Lindy is an AI-powered assistant designed to streamline various professional tasks by integrating seamlessly with numerous applications, including Gmail, Zoom, and Twilio. It enables users to automate workflows such as email management, customer support, scheduling, CRM data entry, lead generation, and outreach, thereby enhancing productivity and efficiency. Lindy's user-friendly interface allows for the creation of AI agents in minutes, facilitating the automation of complex processes without the need for coding expertise. Additionally, Lindy offers customizable templates tailored to specific needs, such as medical scribing, where it transforms clinician-patient interactions into accurate, comprehensive notes in real-time. ...
    Starting Price: $49.99/month
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  • 14
    LeadMagic

    LeadMagic

    LeadMagic

    Unlock the power of accurate emails and mobile numbers, and validate your data seamlessly. Transform your B2B prospecting into a customer-converting machine. Instantly flag valuable prospects in your data. Easily let our live data enrichment clean your data with the most up-to-date information. Push to your favorite spreadsheet application and take action. Launch the highest converting campaigns and acquire your target customers. Push to Clay, SmartLead, or other automation tools with our push-to-webhook functionality. ...
    Starting Price: $99.99 per month
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  • 15
    Salesforce Automation
    Salesforce Automotive Cloud is a powerful and innovative solution designed specifically for automotive manufacturers and dealers. With this platform, businesses can streamline their operations and enhance their customer experience, while leveraging advanced analytics to drive growth and profitability. ADVANZ101 is proud to offer Salesforce Automotive Cloud as part of our suite of cutting-edge technology solutions. This feature allows businesses to manage their dealer networks more effectively, with tools for performance tracking, incentive management, and lead distribution. ...
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  • 16
    CatalogPlayer

    CatalogPlayer

    CatalogPlayer

    CatalogPlayer's products are specially oriented towards facilitating the evolution of the aspects that most influence the sales process, in companies of any sector and size. Administration and channeling of all the company's commercial and marketing information to salespeople and customers from a single point. Professional digital tools with which to plan, manage your portfolio and facilitate the sales process, placing orders via tablet or offers at the moment. Apps and web solutions designed for multi-device experiences, aimed at facilitating accessibility and usability according to each type of user. Catalog Player is an innovative Sales Enablement platform that enhances the best brand content and improves salespeople's communication with their customers to achieve better business results.
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  • 17
    NiftyQuoter

    NiftyQuoter

    NiftyQuoter

    Creating and managing proposals by NiftyQuoter online proposal software can easily save you 50% of your time. Three kinds of templates: theme templates, content templates and pricing templates. Combine these, make some custom changes if needed, and you can send it to your client by email right via NiftyQuoter. Or you can always create your own template. Customize the design of templates to match your brand with just a few clicks of a mouse. You can even change the colors of background images, headings, text etc. easily. You can reply to their comments readily via NiftyQuoter online proposal software and they will be able to see your reply in real time. ...
    Starting Price: $19 per month
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  • 18
    Salesedi
    ...SALESEDI, developed entirely by MAP in Boğaziçi University Technopark, is a web application that can work in integration with your ERP systems by working on any desktop and mobile device. Its strong infrastructure, which allows for all kinds of additional demands and customization, enables point-to-point solutions. Customizable hierarchical relationship management system on the basis of region, customer, store, category. In addition to the powerful and fast reports provided by the system, we can only develop reports specific to your company.
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  • 19
    IDL Forecast

    IDL Forecast

    insightsoftware

    ...This is why 81 percent of consolidation customers also use IDL software for their financial planning.
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  • 20
    Percolata

    Percolata

    Percolata

    ...We provide predictive analytics to accurately forecast sales and foot traffic at each store hourly so that organizations can optimize staffing & delivery levels at times when customers need the most help. Our proprietary deep learning technology enables marketers to optimize marketing budget to drive more sales to their virtual stores. ​ Global companies use our solutions to optimize marketing and staffing that boost sales and enhance customer satisfaction.
    Starting Price: $0.85/month
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  • 21
    OnSpot Social

    OnSpot Social

    OnSpot Social

    ...Extend the customer experience with real-time data transfer from OnSpot Social to your existing sales & marketing platforms.
    Starting Price: $35 per month per device
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  • 22
    Skillo

    Skillo

    Skillo

    ...Manage learners individually, through bulk-upload, or through auto-assign rules that update as new members join your organization. Assess progress with quizzes, roleplay, and custom interactive content. Real-time reporting increases accountability and helps leaders focus their coaching. See quick summaries, take a peek at any user's progress, or dive deep with API hooks and custom CSV exports.
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  • 23
    itervis

    itervis

    itervis Software

    ... - Central system for the entire sales: The itervis sales software is your central point of contact for the sales of your company. No matter what problems may arise in sales, itervis offers the solution. - Quick and easy order entry: You can also save customer information directly on the ADIS software and create an order in various ways, which you can send directly to the customer.
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  • 24
    Sessions

    Sessions

    Sessions

    Sessions is an all-in-one award-winning platform designed to streamline customer-facing sessions, offering immersive and interactive experiences for webinars, workshops, and demos. Sessions is the one-stop solution for all your business needs for webinars, demos, workshops, or training. Moreover, the platform provides a unified workspace for your team, streamlining the process of creating sessions, sharing templates and resources, and accessing recaps and session assets.
    Leader badge">
    9 Ratings
    Starting Price: $99 per month
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  • 25
    Sitesights

    Sitesights

    Sitesights

    Unlock Powerful Website Insights by Analyzing Your Customer Journey Today. Sitesights is designed to serve as a robust Google Analytics alternative that provides comprehensive information to obtain insightful insights about your website or mobile application. Get everything you need to improve your website constantly and create a higher revenue with data driven decisions. Web Analytics should easy and simple to understand for Website Owners.
    Starting Price: $19 per month
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  • 26
    honeysales

    honeysales

    honeysales

    honeysales generate as many sales meetings as you need to reach your revenue targets. Our platform uses advanced AI to generate prospects matching your ideal customer profile and to reactivate inactive customers from your CRM. The seamless integration of cold outreach and lead nurturing through signal-based and highly personalized communication with timely content successfully creates relationships with new leads and guides them toward a personal sales meeting. Further, the platform's strength extends to its sophisticated real-time analytics and reporting. ...
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  • 27
    Coassemble

    Coassemble

    Coassemble

    ...We're also much more than an online training platform - we turn people into the workplace hero by empowering you to deliver genuinely engaging training experiences your employees deserve, from beginning to end. Our exceptional customer service team is led by some of the industry's best US-based training experts! We'll show you how every area of our platform has been built to mold around your employees, allowing you to design a structured, visually stunning training experience that captures your employees' attention. With over 20+ course templates choose from, our incredible instructional designers have built a genuinely brilliant platform so you can create an excellent training course effortlessly. ...
    3 Ratings
    Starting Price: $49/month
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  • 28
    Mixpanel

    Mixpanel

    Mixpanel

    At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products. Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in...
    Leader badge">
    8 Ratings
    Starting Price: $89 per month
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  • 29
    Fullstory

    Fullstory

    Fullstory

    Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and...
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  • 30
    Mailchimp

    Mailchimp

    Intuit Mailchimp

    ...(Nasdaq: INTU), the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp. Since then, the company has released 100+ new features to help its customers.
    Leader badge">
    131 Ratings
    Starting Price: $9.99 per month
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