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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Vogueboard

    Vogueboard

    Vogueboard

    ...Develop your digital storefront, display your merchandise for customers to view, and quickly purchase, and seize online sales opportunities. Build and manage customer relationships using our intuitive CRM explicitly designed for manufacturers and distributors of building materials.
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  • 2
    Brainbase

    Brainbase

    Brainbase

    ... - Compare progress across partners, products, categories, territories, distribution channels and detect issues before they become critical. - Create personalized, custom dashboards and generate reports with the metrics that are most important to you - Upload, view and track sales reports and royalty performance all in one place. - Eliminate human error with fully-automated sales and royalty calculations based on the contract terms.
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  • 3
    Simpo

    Simpo

    Simpo

    Communicate with users right within your application. From automated announcements to in-app walkthroughs, Simpo lets you deliver training and knowledge directly to your users. No technical expertise needed. The independence and control you need to get things done quickly. Simpo is an easy-to-use tool that sits on top of your software and enables you to create, edit and deliver information in minutes. Push announcements, knowledge, and surveys to users directly inside the software they...
    1 Rating
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  • 4
    SMS-Magic

    SMS-Magic

    Screen-Magic Mobile Media Inc

    Win more deals with Conversational messaging Powerful CRM-based messaging platform for Salesforce, Zoho and more. When a new inbound lead contacts you, text messaging is the best channel to respond and drive an interactive conversation. When reminded and alerted about meetings and events, consumers are more likely to show up. CRM-driven automated text messaging enables a seamless notification process. Omnichannel messaging gives your business the ability to converse with consumers across all...
    1 Rating
    Starting Price: $50 per month
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  • 5
    PowerChord

    PowerChord

    PowerChord

    PowerChord, Forging Brand Connections with Local Customers. Generate new leads. Support dealer sales. Build a stronger brand. PowerChord keeps things moving where brands, dealers, and customers intersect. Taking your brand from a global presence to a locally-relevant message is challenging. It becomes even more challenging when you’re trying to support local dealers, who need leads, promotions, and control of their store information.
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  • 6
    Kronologic

    Kronologic

    Kronologic

    ...Seize opportunities and schedule conversations while revenue teams focus on what they do best: building relationships. Maximize that investment you've made in generating leads. Get more at-bats, freeing your sales team from the burden of calendaring. Ensure your customers get the 1x1 attention they need. Easily view and manage your entire organization, a team, or a single user from one convenient location. Full visibility for leaders, zero work for front-line reps.
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  • 7
    DX1

    DX1

    DX1

    ...We know the struggle of the ever-changing technology landscape and how few integrations there are for dealership software. This issue can force you to waste time duplicating customer info, part info, etc. when you really should be on the floor with your customers. That’s why we created DX1. Save time and eliminate frustration with the efficiency of one login, one dashboard, and a single database where customer and inventory data is stored. Finding the right technology solution to manage your motorcycle or Powersports dealership does not have to be a challenge. ...
    Starting Price: 1,200/month
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  • 8
    Avataar

    Avataar

    Avataar

    ...Avataar’s AI-generated 3D models render with unparalleled photorealism. Real-time 3D visualization of your products. Ability to customize interactive features with ease. Real-time rich analytics to measure RoI and retarget your customers. Avataar’s AI-generated 3D models render with unparalleled photorealism.
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  • 9
    SeekLMS

    SeekLMS

    SeekLMS

    To build an effective online training program, it’s important that your company uses a learning management system with features that will help you build engaging modules. With SeekLMS, you can create courses as per your learning objectives using in-built course creation tools. This is one of the most important LMS features to check for, when comparing different tools out there. Here are some course management features you can benefit from by using SeekLMS. Upload videos, powerpoints, audios,...
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  • 10
    LeadPost

    LeadPost

    LeadPost

    ...One customer noted, "This technology combined with a compelling offer significantly boosted our overall conversion rate compared to past campaigns without LeadPost."
    Starting Price: $99/month
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  • 11
    Modelry

    Modelry

    Modelry

    Easily order, manage, and publish custom 3D models, on-demand, through Modelry's self-service platform. Store, manage, distribute, and order new 3D assets with our Digital Asset Management (DAM) system. Built to handle complex 3D media requirements. Let customers try-on, try out, and interact with your products before they commit to purchasing. And see your returns rate plummet.
    Starting Price: $100 per model
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  • 12
    1stContact.ai

    1stContact.ai

    1stContact.ai

    1stContact.ai™ is the an Ai -First CRM platform, designed to help entrepreneurs and small businesses connect with customers smarter, faster, and more effectively. Unlike traditional CRMs that bolt on AI as an afterthought, we built our entire platform with artificial intelligence at its core. **All-in-One Solution:** Our unified platform eliminates the need to juggle multiple tools. Capture leads through landing pages, forms, and calendars. Nurture relationships with automated email, SMS, voicemail, and social messaging. ...
    2 Ratings
    Starting Price: $67/month
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  • 13
    Act-On

    Act-On

    Act-On Software

    Create meaningful and lasting relationships with your customers and measure your marketing success with ease by leveraging Act-on. This award-winning cloud marketing automation platform, Act-On aims to help businesses build their brand, drive demand, and expand customer relationships. As the only integrated workspace, Act-On empowers marketers to improve customer experiences by combining multiple marketing tools in a single application.
    Starting Price: $900.00/month
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  • 14
    Bird

    Bird

    Bird

    ...Leading brands grow cost-efficiently with Bird through personalized interactions on Email, SMS, and WhatsApp. The world's most innovative companies build communication solutions using Bird's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world. Marketing messages, push notifications, order updates, delivery alerts and more. Operational bottlenecks slowing your growth? Use automated conversations and workflows to collect critical information up front, reduce manual tasks, implement self-service flows, and route chats to the right agent. ...
    2 Ratings
    Starting Price: $45 per month
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  • 15
    Plat

    Plat

    Plat

    Plat provides lead distribution and ad tracking services. The platform is fully customizable and offers turnkey solutions for end-to-end performance marketing. Our tools provide: deep insights, helping you increase your revenue-per-lead or goal conversion. Plat’s ad management tools allow you to monitor visits, clicks, and conversion with real-time reporting that shows dozens of metrics. Our real-time ad tracking capabilities help you stay organized with an all-in-one dashboard. You can...
    Starting Price: Free
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  • 16
    ActiveCampaign

    ActiveCampaign

    ActiveCampaign

    ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ...
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    21 Ratings
    Starting Price: $15 per month
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  • 17
    Kommo

    Kommo

    QSOFT

    Kommo (formerly amoCRM) is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love its powerful analytics, reporting and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs.
    2 Ratings
    Starting Price: $15/month/user
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  • 18
    Adestra

    Adestra

    Upland Software

    Email automation software that inspires engagement. Engage your email audience with personalized content that drives conversions. Deliver engaging email at every step of the customer journey. Deepen customer relationships with automated and personalized email programs. Design beautiful emails without knowing a line of code using an intuitive email builder and built-in render previews. Personalize each email with demographic and behavioral data and deliver product and content recommendations powered by machine learning. ...
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  • 19
    ZoomInfo Engage
    ZoomInfo Engage is the most integrated sales engagement platform for you and your customers and prospects. Rather than send emails and waiting for them to respond or answer the phone, ZoomInfo Engage creates a realtime collaboration for each email that you send. ZoomInfo Engage brings together the most important capabilities when communicating with your customers into a single cost effective platform, combining worlds leading B2B company and contact data.
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  • 20
    Pro-Posal

    Pro-Posal

    Pro-Posal

    Create custom, professional proposals on any device in literally seconds, on OR off the job site. Send the bid right there on the spot, or save to your account for later use. Pro-Posal will set an automatic 7 day reminder to follow up that will appear on your dashboard calendar. Use Pro-Posal to communicate with your customer. Log into the program via our website and enter the dashboard.
    Starting Price: $30 per month
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  • 21
    STARS

    STARS

    AdvanTec Information Systems

    Unlimited accounts, contacts, locations, notes. Enhanced unit tab now supports maintenance of customer installed. Cycle accounts enables easy filtering of accounts by age, account code, territory, new -- industry, or zip codes. Table driven product categories, sales stages, cause of loss, etc. Update all opportunities either by account or in mass. Campaigns are defined by corporate and individual sales people. Campaigns can contain multiple activity steps that are date or event driven, all contacts/ accounts can belong to multiple campaign lists. ...
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  • 22
    GOT CRM

    GOT CRM

    Got Softwares

    Impossible will happen when there is a better way for Sales. Collaborate, Teleport and manage your customers from the Worlds best GOT CRM 2020. Stay On Top Of Your Business with Simple And Secure GOT CRM Trusted By 2000 customers From Around The World. GOT CRM provides synergetic integration of 60+ social apps. Trial Us. You will feel the flexibility of continuing our CRM for long term. Start your free trial today for 15 days. No Credit Card Required.
    Starting Price: $10 per user per month
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  • 23
    SmartWinnr

    SmartWinnr

    SmartWinnr

    SmartWinnr is a comprehensive platform that keeps your sales teams up-to-date with product knowledge, guarantees uniform messaging during customer interactions, and increases sales at the same time. We use - Gamified KPIs to boost sales - AI-driven quizzes and regular reinforcements to drive knowledge - Continuous coaching to improve customer interactions
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  • 24
    InsureCRM

    InsureCRM

    Damco Solutions

    InsureCRM, a fully-functional insurance CRM software, unleashes the power of automation and enables insurance agencies, carriers, and brokers to boost sales and customer acquisition. It helps insurers manage administration, organize customer data, automate underwriting processes, resolve claims in quick time, generate quotes, and more from a centralized platform. The agile CRM for insurance agents is equipped with next-gen features and functionalities to empower insurers to collaborate in real-time and discover more up-selling and cross-selling opportunities.
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    20 Ratings
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  • 25
    SFA 360

    SFA 360

    C-Square Info Solutions

    ...This includes tracking the entire sales life cycle of pharmaceutical products – beginning from the manufacturer through the distributor and retailer & finally ending with the customer. We developed & deployed enterprise-process software for automation of routine transactions.
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  • 26
    Truebase

    Truebase

    Truebase

    Kickstart AI-based campaigns in minutes — Watch your customer base grow Truebase automates your entire prospecting process. It searches for leads, qualifies them, enriches them with accurate and verified contact information, conducts research, personalizes sequences, and sends those sequences. When leads show interest in the product, it notifies you so you can jump and interact with those leads.
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  • 27
    Onfigr

    Onfigr

    Onfigr

    The Onfigr Floor Design Visualizer allows customers to bridge the inspiration gap and configure any combination of blends in their own space. Simply upload an image of your room, or choose from one of our detailed preset spaces. Customer your flooring. Our software means you can see the results of your changes in real-time and applied to any location you want. Share your design.
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  • 28
    MetaLocator

    MetaLocator

    MetaLocator

    ...Complete security for banking, medical and secure Websites. Our support, design, and development teams are available and able to work seamlessly with your team to help get you up and running or to design and build custom solutions.
    24 Ratings
    Starting Price: $19 per month
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  • 29
    Insightly

    Insightly

    Insightly

    Know your customers and grow your business with Insightly. A powerful and easy to use customer relationship platform for small and mid-size businesses, Insightly enables teams to accelerate sales, build relationships, and deliver projects on time. It offers native integrations to Gmail, Office 365, MailChimp, and other popular applications. Insightly also offers tools to help companies manage contacts throughout the sales lifecycle, track customer relationships, monitor their sales pipeline, and more.
    3 Ratings
    Starting Price: $29.00/month/user
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  • 30
    Ytel

    Ytel

    Ytel

    ...Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.
    Starting Price: $99 per user per month
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