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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Aspiro

    Aspiro

    Aspiro

    No more need to create training videos or long PPTs! Aspiro is the first-ever tool to help sales leaders quickly create & conduct manual coaching sessions fully automated conversational role-plays that mirror real customer interactions. Who said talking the walk couldn't be a thing? Aspiro analyses & understands every simulated conversation in real-time. In addition to vocal parameters like pacing, energy levels, conveyed sentiment etc., it goes deeper and assesses reps on the recommended micro-behaviours, mode of delivery & persuasive techniques specific to the given customer situation. ...
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  • 2
    InfoGlobalData

    InfoGlobalData

    InfoGlobalData

    ...You can receive the human-verified contact lists of decision-makers in your chosen industry. Purchasing business mailing lists that can assist you in making genuine relationships is much easier now. You can buy a pre-built mailing list or custom-build your list to construct your marketing solution. Engage with us right away to discover new business contacts in the long run. Our business mailing lists guarantee accurate and up-to-date premium contacts to pitch your sales accurately. We have customization services to build your targeted email lists. You'll have tailored email lists ready to feed into your computer systems and CRM software in just a few simple steps.
    2 Ratings
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  • 3
    Acxiom InfoBase
    ...With marketing technology, identity resolution and digital connectivity converging in a “borderless digital world,” brands can now quickly locate data attributes, service availability and the digital footprint across the globe to fuel informed decisions. Acxiom is the global data leader with thousands of data attributes in more than 60 countries helping brands improve millions of customer experiences every day through meaningful data-driven insights, all while protecting consumer privacy. Understand, reach and engage audiences everywhere, maximize your media investments and power more personalized experiences. Reach audiences around the globe and deliver experiences that matter with Acxiom data.
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  • 4
    Span Global Services

    Span Global Services

    Span Global Services

    ...We put targeted insight into every campaign; fueling your B2B sales and marketing results with data and insights across a plethora of industries: technology, healthcare, manufacturing, retail, telecommunication and more. Over 90 Million multi-verified contacts, business firmographics, business entity relationships, business intelligence, active social profile details, our customized databases can fulfill data requirements of large enterprises and SMEs simultaneously. We acquire and validate data through technology, public records and the human element, people contacting people. Our sales and marketing clients enjoy higher MQL and conversions, data quality guarantees, custom appending and profiling services, marketing automation and industry’s best subject matter expertise.
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  • 5
    Crossbeam

    Crossbeam

    Crossbeam

    ...If they’re not on Crossbeam yet, we’ll roll out the red carpet and get them onboarded at no cost to you or them. Say so long to spreadsheets and hello to data-driven partner intelligence. Connect with a partner and start account mapping to get updates on overlapping customers, shared pipeline, and more. Use your partner ecosystem as a secret weapon to activate new leads, advance opportunities, and close deals. Communicate and organize your efforts using Slack, Salesforce, and the tools you already use every day. Enrich existing sales, marketing, and customer success platforms with partner insights from Crossbeam. ...
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  • 6
    ReviewBolt

    ReviewBolt

    ReviewBolt

    ...Don't second guess, you can see our estimates for how much a company has grown or shrunk. Want to know a company's marketing strategy by industry? Now you can see some of the best companies for each industry. Set custom filters to laser target your ideal customer profile. Book more meetings with personalized emails and call based on your prospects' data. With Reviewbolt, you can find the to growing companies in the niche that matters to you. Get the growth stats, marketing strategy, email leads.
    Starting Price: €29 per month
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  • 7
    yoona.ai

    yoona.ai

    yoona.ai

    yoona.ai is an analytical tool that aims to shorten the design process to just a few simple clicks. yoona.ai is a scalable AI-based B2B software solution that aims to shorten the design process to a few simple clicks. It does this by utilizing fast processing visual and text data, to generate customer-centric designs out of them. With the integration of AI, 3D and augmented reality tools, ready-to-produce garments and accessories are generated in just minutes. yoona.ai is a SaaS B2B software solution created by designers for designers. Companies are looking for their design software with the need to produce items goods faster, at lower costs and satisfy customers' needs. ...
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  • 8
    Dealcode

    Dealcode

    Dealcode

    ...Existing CRM systems are analyzed based on 150 factors to determine the perfect sales process - making Dealcode the world's first system that uses machine learning to determine a custom winning formula for each company and customer. The result: revenue and growth become more predictable, sales efficiency measurably increases, and resources remain stable.
    Starting Price: 49€
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  • 9
    Databook

    Databook

    Databook

    Our comprehensive platform delivers the insight and tools to help enterprise go-to-market teams hit peak performance, deal after deal. Databook gives sales professionals access to data-driven insights on everything from opportunity intelligence to propensity to buy. Focus account-based sales and marketing to accelerate the sales cycle. Armed with the right data, go-to-market teams gain a unique understanding of why companies are ready to buy, which business outcomes they’re seeking, and when...
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  • 10
    Ripcord

    Ripcord

    Ripcord.io

    Most organizations’ sales teams have a similar makeup. A single rainmaker and a handful of Jr. sales associates struggle to duplicate the success of the lead sales person. Ripcord creates a collaborative training environment that helps your sales team easily share real-time call analytics and transcripts, schedule demos while reducing no-shows. The end result is a cross-trained team of sales professionals that are driving hyper business growth. Our text message automation acts like your...
    Starting Price: $999 per month
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  • 11
    DemoBlox

    DemoBlox

    DemoBlox

    ...Or worse, you demo a completely blank canvas of a product. Easily tell winning, product-led stories with accurate, realistic, in-app data that backs you up. DemoBlox is the only solution that lets you customize your demo environment, the on-the-fly, with complete metrics, full dashboards, reports, and more, as fast as you can snap your fingers.
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  • 12
    UserSplit

    UserSplit

    UserSplit

    User behavior analytics at your fingertips! Trace the flow, conversion metrics, and important events throughout the user journey. The simple and easiest analytics you can ever have. Real-time & overdue user analytics won't be a big deal. Discover your users' needs with in-depth & focused insights. Easy to export the user analytics data for consideration. Set alert of user important action that you want to control. Control your desired pages through funnel analysis. Discover your users in...
    Starting Price: $19 per month
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  • 13
    GrowthGenius

    GrowthGenius

    GrowthGenius

    Scalable, reseller-friendly sales data, software and services at competitive prices. From our database of more than 500 million profiles and billions of data points, we build you customized profile lists of thousands of your ideal clients. Using broad search criteria like job title, company size and industry, or more specific criteria like monthly advertising spend, e-commerce platform provider or CRM technology, we connect you with the people and companies that are right for you. Generating interest from your ideal customers starts with great messaging. ...
    Starting Price: $1.50 per contact
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  • 14
    Interface

    Interface

    Interface

    A brand new way for creators to get customers. Turn your expertise into an automated selling machine with Interface, a video quiz funnel builder for creators. With Interface quiz funnels you don't have to be a slick marketer to get more leads and customers. Give your prospects an experience they will remember, and want more of. Our video-based quiz funnel allows you to understand each and every prospect as an individual.
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  • 15
    SELLSATION

    SELLSATION

    SELLSATION

    ...Our customers gain valuable insights on individual and team performances as well as overall revenue and growth of the organization. Revenue however is a lagging indicator.
    Starting Price: $99 per user per month
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  • 16
    SalesRiver

    SalesRiver

    SalesRiver

    ...When patterns of inefficiency emerged at any stage of the process, we developed innovative solutions that proved to be game-changing. And it can happen for you, too. While we can boast about the benefits we can offer your business, we believe that the opinions of our satisfied customers hold more weight. Read first-hand accounts of the value we bring to their operations. Intelligent routing doesn't always mean distributing workloads evenly across your entire sales group. SalesRiver provides organizations with unprecedented control for customization to your organization's specific needs. Integrating with SalesRiver multiplies your lead routing options, allowing you to route based on criteria including geography, salesperson availability, and salesperson performance.
    Starting Price: $1,250 per month
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  • 17
    Quantified AI

    Quantified AI

    Quantified.ai

    ...Quantified creates fun, realistic simulations of your actual , customer-facing conversations for everyone on your sales team, providing real-time performance feedback with a coaching plan to improve specific behavioral skills proven to improve sales performance.
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  • 18
    Neuron360

    Neuron360

    Rhetorik

    ...Gain access to complete company information to boost your sales and marketing efforts. Capture your TAM with the best-in-class tool to research and analyze company data, segment accounts, and hone your ideal customer profile. Micro-target and reach your ideal customer faster by gaining access to your complete company profile. Our global company profile data feed is always clean, accurate, up-to-date and compliant. Our extensive technographic data sets allow you to understand the tech stack of your prospects and their interest in your products. ...
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  • 19
    Hubalz

    Hubalz

    Hubalz

    Get real-time, in-depth insights into your visitors’ behavior and preferences, so you can effortlessly optimize your site for maximum conversions. With Hubalz, you can easily visualize the user journey on your website. Our platform tracks every user action and provides a clear picture of how visitors interact with your site, from their first click to their last. Our website tracking system records all user actions without relying on cookies. You don’t have to write any code to track events –...
    Starting Price: $25 per month
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  • 20
    Hexus

    Hexus

    Hexus.ai

    Convert traffic with AI-powered demos & guides. Engaging interactive content that clicks at every touchpoint. Attract, convert and retain customers with just a few clicks. Convert and retain customers with Hexus generated hyper-personalized collateral like interactive demos, tours, guides for all your marketing campaigns. Record your screen flow with Hexus. Transform to product demos, interactive guides, blogs using Generative AI. Export, share or embed on your website, ads, email or social media. ...
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  • 21
    Peerlogic

    Peerlogic

    Peerlogic

    Customization helps you better understand each patient’s needs while increasing scheduled appointments.
    1 Rating
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  • 22
    Forward

    Forward

    Forward

    Forward enables sales teams to win deals and onboard customers faster. Forward's engagment platform centralises all resources, stakholders, sales tools and interactions within a single digital workspace, for seamless collaboration, standout experience and faster buyer decisions. Each of Forward’s digital sales rooms is shareable with a single link and comes packed with superpowers: - Real-time collaboration for seamless deal progress, - Sales insights to track engagement - Mutual-action plans to keep your deal on track - Auto-personalization to stand out from competitors Sales team can take control of there deals, minimize friction, and achieve higher conversion rates. ...
    Starting Price: €29/month/user
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  • 23
    Next Quarter

    Next Quarter

    Next Quarter

    The first Salesforce native platform that provides real-time revenue transparency, allowing you to close more deals, grow existing accounts, and significantly improve forecasting accuracy. With Next Quarter, no growth opportunity is missed, and money is not left on the table. Use AI to uncover new opportunities within your existing customers. Our revenue intelligence engine leverages sales and conversational data to create predictive insights to exceed your quotas and forecast with confidence. Leverage sales and operational data to create a single source of truth for revenue intelligence that drives profitability by providing real-time forecast accuracy.
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  • 24
    OmBit

    OmBit

    OmBit

    ...Allows you to use AI to automatically write messages to leads, taking into account the context to increase the effectiveness of the mailing. Our lead generation system allows you to quickly and efficiently find potential customers, reducing search time and increasing conversion rates. Personalize messages to engage prospects on a deeper level. Increase conversion rates and drive business growth.
    Starting Price: $29 per month
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  • 25
    Sales Fuel

    Sales Fuel

    Sales Fuel

    ...Perfect for smaller businesses in low quantities or large businesses with contact centers in high quantities. Your leads are yours alone and are never shared with other customers. Our unique blend of data sources allows us to create a high-quality mix of customers for you and generate solar leads that have high conversion potential.
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  • 26
    Apex Power Dialer

    Apex Power Dialer

    Apex Power Dialer

    Apex Power Dialer is a Power Dialer that allows your agents to sequentially work through each lead, in the most efficient way possible. A core feature is the ability to create custom dialer lists, which are custom audiences you can create by filtering and sorting your leads. Take as much resistance out of your sales team's hands, and allow them to focus on generating leads and closing deals. Key Features: * Organize and segment your leads keeping your agents on track and working methodically. * Click-to-call to contact leads effortlessly and with pinpoint accuracy...
    Starting Price: $74.95 per month
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  • 27
    ImprintNext

    ImprintNext

    ImprintNext

    ImprintNext designer studio is easy to use, mobile responsive & loaded with a lot of design options, making it the most advanced design tool for Printshops, Apparel Decorators, Promotional Product Distributors, and Print Businesses. ImprintNext is the all-in-one end-to-end solution for businesses that sell custom branded personalized products. ImprintNext is the world’s first & only AI driven online Product designer app. It recommends the most suitable printing process and designs based on the selected order quantity and product options. It smartly suggests the artworks and designs that are most suitable for a particular print method.
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  • 28
    ZoomInfo Field Trip
    ...Run reports on the standard and custom fields you have in Salesforce for a better understanding of which field are important to your organization. With a simple install, an intuitive user interface, and an easy-to-export report, Field Trip has made analyzing your fields quick and painless. Once installed, simply name your trip, select an object (e.g. Accounts) and, optionally add a filter (for record subsets).
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  • 29
    ZoomInfo Copilot
    ...Copilot centralizes your high-quality data and signals and applies sophisticated AI to prioritize accounts and tailor recommendations for better decision-making and more confident selling. Copilot synthesizes thousands of signals and data points into custom account summaries for a deeper understanding of customers. It does your vital research and analysis in seconds and delivers actionable insights for quick action and impact. AI that runs on the best data produces the best results. Copilot combines your data with our high-quality, validated, privacy-compliant ZoomInfo data to create an unmatched, trusted foundation that powers its reliable AI insights.
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  • 30
    Trellis

    Trellis

    Trellis

    ...Trellis enables users to manage multiple clients through a centralized portal and automated daily optimization, improve project turnaround using automation supported by industry best practices, and adapt to clients' strategies by merchandising in just a few clicks. The platform also provides market intelligence software to understand the entire eCommerce pipeline from new-to-brand to repeat customers, identifying popular new-to-brand products that create long-lasting relationships. Trellis offers custom pricing tailored to specific solutions.
    Starting Price: $299 per month
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