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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    BrightPrice Suite
    ...Combining science, algorithms, machine learning, and the best industry practices, Sposea delivers true enterprise-wide control of your pricing process. Whether its maintaining pricing data or improving profits based on GEO targets, Sposea's world-class pricing optimization engine enables customers to optimize their pricing models with full transparency and governance. Customer configuration, quotation management and simulation tooling with direct access in SAP to SD agreements and contracts. Can be configured according to the sales process and governance structure. SAP embedded Price Management and simulation tooling to provide easier, more efflcient and governable changes to price lists and conditions in SAP without an expensive and complex data layer.
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  • 2
    MarcomCentral

    MarcomCentral

    MarcomCentral

    ...Ensuring that no point during the creative process, mandatory disclaimers, logos, and other key component are accidentally removed or modified. Giving organization true Brand control, without sacrificing creativity. Marketing assets stored in your cloud-based portal can be customized and distributed directly by field teams from anywhere in the world. With pre-approved templates, marketing can ensure assets always remain 100% brand compliant. Using dynamic templates, quickly edit fields of text to create a custom asset without sending a request to marketing.
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  • 3
    Seismic Learning
    Seismic Learning (formerly Lessonly) is a team learning software used by modern sales and customer service teams to translate important work knowledge into lessons that boost productivity and maximize team performance. With Seismic Learning, organizations can quickly capture and share team knowledge, engage and improve skills through feedback, and measure and drive greater productivity. The platform offers unlimited lessons, a learning library, gradebook, PDF exporting, custom branding, and so much more.
    1 Rating
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  • 4
    ExecVision

    ExecVision

    Vorsight

    ...In business conversations, it means identifying key behaviors that impact outcomes and replicating them across future conversations to improve performance, or leveraging data from customer interactions to make more informed decisions and develop a better customer experience. Conversation intelligence technology ingests, analyzes, and transcribes voice and web conference interactions. The software leverages AI, machine learning, and deep learning to surface valuable, actionable insights so businesses and their teams can reach their full potential.
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  • 5
    The Newspaper Manager

    The Newspaper Manager

    Mirabel Technologies

    ...Key features include a Google Chrome Extension, a built-in electronic signature system, an automated notifications system, an expansive production and project management module, and custom proposals, statements, and invoices.
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  • 6
    Rebump

    Rebump

    Rebump

    Rebump sends friendly follow-up messages to your email recipients for you. These automated emails are customized to appear as if you sent the email yourself. You can track and analyze all of your follow-up emails with your Rebump account. Simply install the Rebump extension to your browser. Then, add Rebump to an email before you send it. Now sit back and relax. Rebump will monitor the email thread. If no response it will automatically send followup emails.
    Starting Price: $5 per user per month
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  • 7
    9Lenses

    9Lenses

    9Lenses

    Influence your buyers with personalized insights. Identify and convert leads that are serious about buying. Enable sales with intelligence that convert leads into customers. Engage buyers with personalized business insights. Win deals by focusing conversations on buyer’s challenges. Focus on the best opportunities. Assessments personalize the buyer’s journey and tailor their experience. Shape buyer’s understanding of their challenges, needs, and opportunities. Demonstrate your expertise to buyers through personalized scorecards. ...
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  • 8
    Optingun

    Optingun

    Optingun

    ...No plugins are required for any website, one common piece of javascript code like Google Analytics for all websites. Add your users to your favorite apps with pre-coded integration programs in minutes and get your automated processes converting them as customers. Create unlimited forms and grow your business, there is no limit in any plan including free plan. Add your forms to unlimited websites, this is in every plan including free plan. There are no hidden features that are only for paid users, all the features are available on all paid plans. Optingun is a lead capture software for websites, using this you can create high conversion forms in minutes and integrate with autoresponders, webinars and even CRMs, this software helps every business to grow their subscribers and revenue by converting visitors that are leaving your website.
    Starting Price: $9 per month
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  • 9
    SoAmpli

    SoAmpli

    SoAmpli

    ...With SoAmpli, sales teams can access relevant content to share on social media, increasing their network and influence to convert cold leads into hot prospects. Deliver timely, highly relevant content on social media, generating leads. Listen to your customers and expand your online professional network to build and nurture business relationships over time. SoAmpli's smart, automated delivery and customer listening tools make sourcing fresh and relevant content easy. Marketers get full control over content shared by colleagues, maximising the potential reach of each post while gaining valuable insights. ...
    Starting Price: $14 per user per month
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  • 10
    LogiNext Field
    LogiNext Field™ is a Comprehensive Mobile Field Workforce Management software Which Schedules and Optimizes Tasks as Per Priorities for The Dynamically Improvising Mobile Field Services Like Field Sale Agents, Field Technicians, HVAC Field Staff, Medical Reps and More Utilizing Patented Field Workforce and Work Order Management Algorithms. Dynamic mobile services and field workforce management software with load distribution and re-routing of service requests based on customers time preferences or nearest available field force agent. Cash and card management, vis-à-vis, Cash on Delivery (COD) at point of sale, electronic proof of service as image, signature, timestamp and geo-coordinates of customers.
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  • 11
    Followize

    Followize

    Followize

    ...Notice after conversion on your website, Followize automatically sends an alert via email, system and push notification, informing the responsible attendant that there is a new lead for service. At the moment you will only find our extension in Chrome, but our developers are working to change that. No cost per message or number of customers, our extension has no cost. Each team member can use the extension easily and with different numbers. For you to actively interact with your customers, send messages that increase engagement and sales. Followize, your ally in the search for results. Replace the dozens of filters and formulas that prevent your business from growing with an agile tool for distributing leads to your sales team.
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  • 12
    Hurrah! Leaderboard
    ...It uses gamification mechanics to boost your teams' motivation and outcomes by providing real-time recognition and metrics. Our leaderboard software connects directly to your CRM or other databases. Make your own leaderboards and start sharing live, fully customized KPIs, communications, and custom media to every team member no matter where they are. Hurrah! puts a spotlight on data to incentivize user adoption and significantly improve data quality. This means getting the insights you need faster and more reliably. Companies that recognize achievements and invest in employee engagement are more likely to retain top talent and spend less on hiring and training. ...
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  • 13
    Simplio3D

    Simplio3D

    Digital Artflow

    ...A few key elements are: 2D/3D viewports, product parameters block (color, text, upload image/art, size, etc.), ordering module (with its integration capabilities including for eCommerce platforms), layout customization (taking website theme, etc.), back-end area module, etc. All the combined and customized key elements can produce a unique product configurator different from a standardized approach at an affordable cost and reasonable full release time. Perfect for medium/large retailers looking for a more flexibile and advanced solution.
    Starting Price: $29 per month
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  • 14
    OptifiNow

    OptifiNow

    OptifiNow

    OptifiNow empowers management teams to take control of sales teams and their results. OptifiNow’s enterprise solutions, effortlessly delivers sales support and management at every point in the customer life cycle from the convenience of the cloud. The OptifiNow Team mixes the best of Customer Service and Support with a leading class cloud-based Sales & Marketing Platform. OptifiNow is flexible and adaptable, which allows each enterprise to define their own benchmark sales and marketing processes, resulting in uncovering more leads and closing more deals. ...
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  • 15
    Cliffox

    Cliffox

    iCreative Works

    Cliffox provides for all your needs, including business analysis, product demonstration, custom programming, software and hardware implementation, staff training and after-sales telephone and on-site support, all under one roof. Create invoices in a snap. Cliffox Inventory gives you quick access to your inventory and customer details. No more hunting around for client or stock details! It's all about staying efficient and letting Cliffox Inventory do its job so you can spend more time on yours. ...
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  • 16
    Prophecy

    Prophecy

    Data Perceptions

    ...Existing Prophecy customers integrate with SAP, Microsoft Dynamics, Sage, NetSuite etc.
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  • 17
    Bid Monster

    Bid Monster

    Bid Monster

    ...The application has many built-in ready-to-use features that will help you and your team members save time and lessen any errors by having your pricing, information and contacts all in the same easy-to-use application. It is a simple easy to use cost-effective Cloud-based application that has a built-in CRM -Customer relationship management, with Bid Calendar, quotation worksheet with an integral CPQ -Configure Price Quote with reporting functions.
    Starting Price: $2,500 per year
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  • 18
    LeadsLite

    LeadsLite

    Leads Lite

    ...Leads Lite platform can be synchronized easily with your business the way you run your sales, service, and marketing. We maintain history of leads at the minute level. So you know what happened, when and why. Customization and personalization don't involve extra cost. Lead Interaction History and leads interest are easily trackable. It provides charts that help businesses make better decisions. It is easy to customize and get rid of not required fields simply by selecting or clicking a checkbox. You won’t lose brain cells trying to learn this system! ...
    Starting Price: $8 per user per month
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  • 19
    Network Leads LMS

    Network Leads LMS

    PM Marketing

    ...Upgrading to Phase3 provides you with dozens of templates to choose from, with lots of customizations, as well as allows you to run 5 websites at once all hosted by us.
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  • 20
    Proposable

    Proposable

    Proposable

    Save time and headaches by skipping the painful copy/paste and find & replace on all new proposals for your prospects and customers. Simplify your new proposal workflow with just a few clicks and go from spending hours on customizing new proposals to just minutes. Wow, your clients with beautiful proposals stand out above the rest. Add video and rich media directly into your proposal pages for a more immersive sales presentation that’s sure to make an impact.
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  • 21
    First Contact SaaS

    First Contact SaaS

    First Contact SAAS

    ...We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. ...
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  • 22
    Fat Free CRM

    Fat Free CRM

    Fat Free CRM

    ...An open source CRM designed to be highly customizable; elegant in simplicity. Grab the code from GitHub, and deploy it to your favorite host. Fat-Free CRM is open source Ruby on Rails-based customer relationship management (CRM) platform designed for small teams.
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  • 23
    SanityOS

    SanityOS

    SanityOS

    At Sanity OS we specialize in all corners of the digital ecosystem from custom software development, infrastructure, security and consultancy. We build highly scalable, easily maintainable bespoke solutions for any device. We're disciplined in architecting, building, maintaining and securing cloud servers. Need it yesterday? We have a library of pre-built solutions that can be rapidly customized & white labeled.
    Starting Price: $14 per month
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  • 24
    Easypromos

    Easypromos

    Easypromos

    ...All the apps are optimized for mobile devices and ready to use in all digital formats. Use them to turn social network users, website, e-commerce, and blog visitors into new leads, as well as to increase customer loyalty and boost sales.
    1 Rating
    Starting Price: $1999 per year
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  • 25
    Maroon.ai

    Maroon.ai

    Maroon.ai

    ...Effective sales augmentation through leveraging our data cloud and predictive models to discover high propensity prospects and create winning engagement strategies through predictive intelligence and intent data. Deep account intelligence for over 16m businesses globally. Predictive scoring using custom modeling and intent generation. Access org charts and executive profiles. Integrates into your existing workflows.
    Starting Price: $499 per month
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  • 26
    Coglide

    Coglide

    Coglide

    ...Without them, we would be running campaigns and creating content with no idea of who we are targeting. Buyer personas represent a set of characteristics your business needs to understand about your ideal customers. It's that simple really. Increase the focus and quality of your decision making with data-driven insights on how best to engage your audiences and what to include in messaging and content marketing. Dynamic persona mapping quickly uncovers who your audience is and where they are in the journey to determine the optimal number of touchpoints for nurturing your sales funnel for better results.
    Starting Price: $99 per month
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  • 27
    FollowYourSell

    FollowYourSell

    Kreate Technologies

    ...This software takes a major portion of their burden and helps them to drive their sales revenues ahead. This software is made to manage complete sales process. It starts with managing the sales leads, follow up reminders, lead status, customer database. On top of that, this is an online system that can be accessed from anywhere anytime. Whole Sales team, customers are on the same page, hence complete view of whole system on one single platform. This is an online system that works over internet, so whatever is punched in this, will be shown in real-time. Since this software helps sales team to follow their lead more effectively, it also gives enough time to make strategies for revenue expansion. ...
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  • 28
    Maptive

    Maptive

    Maptive

    Maptive transforms your data into a custom Google map in minutes. Start a free trial of our feature-rich enterprise-level software, and discover the hidden opportunities in your data with our powerful mapping tools. Maptive proves that GIS mapping software doesn’t have to be complicated. Our powerful map tools do the analysis for you, so no coding is required. Maptive is a cloud and web-based solution, so there are no downloads required, you always have the most updated features, and you can access it from any device desktop, tablet, or mobile. ...
    Starting Price: $250 one-time payment
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  • 29
    Freightalia

    Freightalia

    FREIGHTALIA

    ...Freightalia is the most powerful automatic quoting system ever created for freight forwarders, fully customizable to your needs, country or service. Simple and intuitive for you and your customers. As the system operates in the cloud, no IT infrastructure other than an Internet connection is required. Find the perfect plan for your business and discover how much easier quoting can be with Freightalia. With all the time you’ll save, it’s a product that pays for itself. With Freightalia you can send beautiful quotes to your customers in real-time. ...
    Starting Price: $48 per month
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  • 30
    INCITE

    INCITE

    Multimedia Plus

    INCITE® is a mobile-first communications and training platform designed for the frontline. The platform offers immediate access to information and skills used to increase revenue, improve productivity and help create impactful engagements with customers. Use video without bandwidth hiccups. Data is actionable for all levels of leadership. More than just a logo. Easily create, target, publish communications and training. Launch the platform in weeks, not months. An enterprise grade, PCI compliant, global solution. Eliminate payroll for off-the-floor training by training IBC (In-Between Customers). ...
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