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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    Kloudbeat

    Kloudbeat

    Kloudq Technologies

    Kloudq Technologies Limited is a software organization that offers various cloud-based Industrial SaaS solutions to its customers. These solutions focus attention on ultra-lightweight, user-friendly designs that are extremely efficient and help the users unlock their business potential by using the finest quality services like field automation service & field management service. Leveraging this technical expertise Kloudq believes in providing its customers with the best digital transformation journey at a low investment cost. ...
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  • 2
    SocialToaster

    SocialToaster

    SocialToaster

    SocialToaster Enterprise delivers your existing marketing content directly to your ambassadors, breaking through the ad clutter so they’re more likely to see it, engage with it, and share it with their friends. SocialToaster Enterprise is your 24/7 content marketing assistant, actively curating your existing digital marketing content and sending it straight to the email inbox of your supporters, collectively activating them automatically. SocialToaster’s industry-leading platform combines...
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  • 3
    GrowFlare

    GrowFlare

    GrowFlare

    ...Score all your stagnant CRM leads, know where to focus, what to say, and what customers to reference -- all within seconds. Prospector is free forever. No ads, one-click install.
    Starting Price: $9 per prospect
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  • 4
    PGP

    PGP

    PREXUS pricing consulting

    ...Identify products or services in which you could increase the price without losing sales. Adjust expensive products. Know what are the products or services that make your customers stop buying. Project the results. Projected financial results that you would get to optimizing your solutions prices. Setting up PGP is very easy. You just have to enter the information of your products, the prices of the competition and voila! PGP creates an artificial intelligence model that considers the perception of Valo r and sensitivity to the price of your customers.
    Starting Price: $49 per month
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  • 5
    marketplace manager

    marketplace manager

    Gebrauchtwagenheld

    ...Unlike most other sites, Facebook doesn't charge advertising fees or commission. The offer is financed through advertising. Contemporary sales channels for your car dealership! We advertise your inventory where millions of customers are already looking for vehicles. Extend your reach The Facebook Marketplace is the sales exchange within Facebook.
    Starting Price: $1.69 per month
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  • 6
    AMS

    AMS

    Fusion Software Development

    ...Complete sales workflow, lead management and inventory at the palm of your hand. Cloud based solution which is available on Desktop, Tablets and Mobiles. Automated next up salesperson queuing system. Phone call and SMS tracker. Send customized Electronic Direct Mail and Texts to your customers whenever you want. Setup contact triggers to automate your follow ups and business rules for your sales team. Need help? Have quick access to creating support tickets, with an average response time of less than 10 minutes. Monitor and report on sales performance, KPIs and key metrics in real-time; anywhere, anytime.
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  • 7
    CallXon

    CallXon

    CallXon

    ...CallXon integrated lead management, task funneling, and remote calling in a single platform increasing the productivity of the collection process as a whole. CallXon helps to provide more timely, detailed and accurate customer reporting,executive performance and further action to execute. Systematic approach to track your leads, filter out task for follow-up execution, effective task allocation to executive, location constraints for calling is removed, groups customer as their behaviour, and generates graphical reports and progresses.
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  • 8
    GDB Data

    GDB Data

    GDB Data

    Everything you need to reach the right people, in the right way is here. Let our company find your ideal customer. No other data vendor has such a rich information for companies and their executives. Using just a domain URL, GDB Data will find information about the company, such as name, address, financials, credit score, ownership, employees count, industry classification, what type of technology they use and much more. Search for your next customer using a wide range of firmographics, such as location, industry, financials, name, job title, email and phone number. ...
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  • 9
    Merlin Sales Tracker

    Merlin Sales Tracker

    Merlin Tech Labs

    ...Our customer support is available to answer any questions over telephone or e-mail.
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  • 10
    TeamSalesAgent

    TeamSalesAgent

    Team Sales Agent

    ...Powerful enhanced business intelligence comes from user chat transcripts providing unparalleled insight into how users perceive your website. Rotate, test and optimize agent scripts. Potent tools help you create the most effective agent responses to help increase revenue. Provide your users customer support & create revenue on PCs, Tablets and Smartphones. Test several variables such as agent script deliver speed, user screen launch locations and fonts. Custom skins are created to match your site, carry your brand and messaging. Increase conversion and reduce shopping cart and lead form abandonment. Introduce users to new products and services through up-sells & cross-sells.
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  • 11
    Paramantra

    Paramantra

    Paramantra

    ...Paramantra's Real Estate Sales CRM Software solves the sales and marketing challenges for one of the largest developers in India. Paramantra's embedded telephony allows this large scale retailer to track all service tickets and not miss any customer requests.
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  • 12
    ConvertBox

    ConvertBox

    ConvertBox

    ...Create multiple choice funnels to segment, tag and deliver highly personalized offers specific to the visitors interests and goals. Collect the data you need with custom form fields and pass the data to your ESP/CRM using our powerful form automations. Create and customize every part of your ConvertBox to match your website brand and offers with our powerful visual editor.
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  • 13
    Spool

    Spool

    Spool-App

    Spool empowers you and your team to document and access key conversations from customer calls & sales meetings with the tap of a button using its AI-powered sales collaboration platform. Connect Spool with your Zoom account and download the Spool desktop widget. Use the Spool widget during customer calls & sales meetings to capture only important, non-sensitive parts of your conversations that you want to document.
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  • 14
    Plan2Win

    Plan2Win

    Plan2Win Software

    ...Access it anywhere, anytime you get on the internet in your office or via mobile. Assuring salespeople know what to accomplish on a sales call makes everyone happier – the customer, the salesperson and the sales manager. It also makes you and your salespeople more successful. Our Pre Call Plan template extends SalesForce.com’s action planning; assuring your salespeople have clearly defined call objectives and outcomes before picking up the phone or spending time to visit a customer.
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  • 15
    Bold Subscriptions

    Bold Subscriptions

    Bold Commerce

    Generate predictable recurring revenue and build customer loyalty with a customizable subscription program that’s unique to your business. Bold Subscriptions is available on multiple ecommerce platforms. Don’t see your preferred platform? Bold Checkout is required on all platforms outside of Shopify, providing you further customization capabilities. Design your own solution with our APIs, seamlessly connecting and processing transaction data any way you need.
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  • 16
    Premoneo

    Premoneo

    Premoneo

    ...A technology that is continuously updated to respond to new market needs. The cloud solution, thanks to its modular structure, can be designed according to the needs of each customer and embedded into any existing IT environment.
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  • 17
    Etiya CPQ
    Nowadays products and services are more complex and personalized, hence it is more difficult for organizations to manage a wide range of products and pricing alternatives. Product pricing becomes difficult when pricing is based on dynamic parameters and the need for separate configurations for each channel increases the cost of creating new proposals. When sales representatives are not able to apply the required discounts and control the prices, sales opportunities can easily be lost and...
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  • 18
    Neocom

    Neocom

    Neocom

    ...Cut down your expenses and reduce product returns. Pre-qualify your leads with product guidance so your employees can focus on the important contacts. Leave your customers with a feeling of trust and satisfaction by assisting them to find the best fitting product in no time.
    Starting Price: €0.20 per conversation
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  • 19
    Databeyz

    Databeyz

    Databeyz

    ...Our strength lies in the unique know how in the systematic collection & enrichment of large volumes of dataset from the web. Explore our B2B database spanning across the globe, to find your next line of customers. Adding all the required touch points to the data, helping you being more informed in making decisions.
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  • 20
    Thomson Data

    Thomson Data

    Thomson Data

    Our exclusive technology users list is an outlet of data that embeds contact details of users of various technologies including hardware, software, and IT to help channel marketing messages to decision-makers of tech companies across the globe.Our commitment to quality is the key to successful customer retention. We have expert data team who ensures authenticity of every record. There are multiple selects to choose from to build your targeted list. Marketing campaigns of organizations are often disrupted because the potential prospects list is not good enough. With the email list of Thomson Data, you will be able to chart the right marketing campaign that targets the right customer. ...
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  • 21
    Chipbrain

    Chipbrain

    Chipbrain

    Digital brains, combining IQ with state-of-the-art EQ. Take the guesswork out of reading conversational cues. Our emotion recognition machine learning models identify the emotional state of your customers from the way they write, their tone of voice, and their facial expressions. Our AI identifies your emotional strengths and weaknesses to help you become a flexible communicator who can effectively navigate conversations with any type of customer. Our AI learns from every conversation and every person on your team. Our technology demystifies what top salespeople do in conversations that set them apart, and then teaches that to the rest of your team. ...
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  • 22
    KIA Biz

    KIA Biz

    KIA Biz

    ...At KIA Biz, using tried and tested research methodology and precise marketing strategies, we deliver a focussed set of connections and leads with a higher probability of closures, maximizing brand revenues. We build bridges between you and your customers. We are in the business of building relationships.
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  • 23
    Mastercard Market Basket Analyzer
    ...Achieve more robust answers in a single click. Market Basket Analyzer allows you to filter each analysis on a variety of key dimensions such as day of week, time of day, store format, customer group, and more. Improve your promotions with transformative basket-level insights. Improving promotional effectiveness with transformative basket-level insights.
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  • 24
    Journey Sales

    Journey Sales

    Journey Sales

    ...Smart Rooms let your development, sales and account teams deliver personalized content to the right people, exactly when they need it. Smart Rooms create a truly collaborative digital workspace by bringing all communications between you and your customer together, under one organized roof. No more endless emailing. No redundant meetings. Just faster consensus-build and decision-making. Smart Rooms deliver account and individual level activity and engagement insights to help your team drive account planning and execution, optimize content, allocate resources and create truly personalized buying experiences. ...
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  • 25
    TOCA CRM

    TOCA CRM

    TOCA Technologies

    Customer relationship management solution that helps businesses manage contact lists, schedule follow-ups, maintain notes, and more. With cross platform functionality, TOCA CRM allows for total CRM access from anywhere at anytime with the mobile app for iOS and Android. Our app is the easiest CRM application to use out there. It is designed to allow for maximum effectiveness without sacrificing efficiency.
    Starting Price: $69 per user per month
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  • 26
    Crikle

    Crikle

    Crikle

    ...Wherever your business engages with customers online, Crikle is available to deliver direct video conversations with your sales teams. Connect and engage leads faster with face-to-face video conversations across any social, inbound or outbound channel. Drive and convert leads through your sales funnel quicker and better. Don’t let your web traffic and visitors go to waste.
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  • 27
    RevPartners

    RevPartners

    RevPartners

    ...Experience a 15% lift in profitability. Increase revenue velocity with less overhead. A proven growth operations framework. Mobilize a revenue process to put you ahead. Identify the gaps in your customer experiences that are costing you money. Define processes and implement tools that enable scaling. Continuously improve operational efficiency as growth creates more complexity. Our team takes a deep dive into the day-to-day operations that power your customers’ journey. Gain control & visibility of your revenue ops journey. Understand what is working and what is not working. ...
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  • 28
    ZenCentiv

    ZenCentiv

    ZenCentiv

    ...Since we’ve done the work ourselves, we can provide you with top-level support that you can count on. Instead of using outdated spreadsheets or other ineffective systems, tap into a truly automated solution to design your custom comp plan.
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  • 29
    Rocks & Gold

    Rocks & Gold

    Rocks & Gold

    ...Exclude the chance that you'll miss an opportunity signal or your team will be idle without proper data to work with. Use any combination of 25+ filter parameters to find signals that you won’t find anywhere but rocks.gold. Our customer success protocol will ensure that users will maximize data delivery on search parameters. Enable custom alerts and tracking to be notified about the most important companies' signals or updates. Receive filtered job signals within minutes after a job was posted, or enable timely exports in batches.
    Starting Price: $40 per filter
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  • 30
    Notificationpro
    ...The tool offers various options such as adjusting the scrolling percentage, adding a hover effect, setting specific URLs, and incorporating custom webhooks. You can also gather visitor engagement metrics such as impressions, hover time, clicks, and form submissions all in one place, with instant delivery of user data directly to your mailbox. This feature ensures that you never miss a beat when it comes to taking swift action.
    Starting Price: $19
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