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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    KREDO

    KREDO

    Tesseract Learning

    KREDO is the new generation Learning Platform that provides learning courses in short nuggets that best suits the leaners’ needs right for the moment, taking into account the business criticality. If we dive deeper, right from the ideation of KREDO 2 years ago, the focus began with the term Micromodules. We then wanted to create a journey and right then Microlearning was what we chose as the road ahead. This was with an intent to help Authors break learning content into crisp, short,...
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  • 2
    Omind

    Omind

    Omind

    Provide proactive engagement, personalize user interaction, automate conversation & create user journeys over business messaging channels. Show your customers that you care for them, empower your team to communicate across multiple channels seamlessly and create a great first & lasting impression. Now build conversational AI bots swiftly and deploy within no time with our no-code builder. Add a custom function & datasets for complex operation. Get an easy to use WhatsApp campaign screen that allows you send WhatsApp notifications like a pro. ...
    Starting Price: $99 per month
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  • 3
    Nimbler

    Nimbler

    Nimbler

    ...Easily Find Prospects based on numerous filters like job title, company, seniority level, department, industry, location, interests, skills, education, and more. Our data is validated in real-time so your outbound emails can reach the inbox of your ideal customers. You can easily enrich your contact data and 50+ additional data points including social profiles, phone numbers, emails, and work and personal information. Try Nimbler for free and get access to high-quality lead data and unlimited user seats.
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    33 Ratings
    Starting Price: $250
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  • 4
    Caller ID Reputation

    Caller ID Reputation

    Caller ID Reputation

    Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID...
    22 Ratings
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  • 5
    Dynamic Yield

    Dynamic Yield

    Dynamic Yield

    Maximize user engagement, conversions, and overall revenue with Dynamic Yield, an automated conversion optimization platform. Dynamic Yield enables users to personalize, check recommendations, monitor behavioral messaging, and make tests. Dynamic Field allows users to transform their audience data into actionable user segments. Dynamic Field also improves marketing ROI with contextualized campaigns.
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  • 6
    Logicbox

    Logicbox

    Logicbox Software

    ...Features range from account management, prospecting, CPQ, and production as well as invoicing, purchasing and inventory management for distribution, installation, and service. Using the admin tools, the platform also provides custom notifications, approvals, permissions, custom reporting, and analytics.
    Starting Price: $55.00/month/user
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  • 7
    Zoho One
    ...Zoho One gives you one integrated system to transform your business' disparate activities into a more connected and agile organization. Increase productivity across your business, deliver better customer experiences, and much more. Collect leads in one place, close deals quickly, create quotes and invoices, sign contracts digitally, get paid, and track every key metric along the way. Close deals, manage contracts and projects, track and bill for time and expenses, and keep on schedule and on budget. Centralize all your customer data, create segments, send targeted campaigns and surveys at the right time, and track performance with executive dashboards.
    4 Ratings
    Starting Price: $45.00/month/user
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  • 8
    VICIdial

    VICIdial

    Vicidial Group

    ...VICIdial can allow agents to handle blended inbound and outbound calls, as well as the ability to do predictive and manual outbound list dialing. It can also handle inbound emails and website customer chat sessions, all within the same agent screen. There are over 2,000 features included, and it offers many flexible options for how to handle different customer interactions. There are also dozens of reporting options included to help you to manage your contact center.
    1 Rating
    Starting Price: $0
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  • 9
    InSiteTrack

    InSiteTrack

    InSiteTrack

    Insitetrack is the most comprehensive & feature rich price management service on the market. We tailor this around the focus of going above and beyond with your business objectives. This, alongside our focus on becoming partners in our customer’s success, ensures you gain a competitive edge through reliable, precise information and insights. Take advantage of the timesaving capabilities. Insitetrack automates capturing, analysing and responding to competitor price changes. The web-based interface automates the ability to make price amendments based on your own business rules. ...
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  • 10
    Kugamon

    Kugamon

    Kugamon

    ...Gain real-time visibility into your entire revenue cycle - from initial sales engagement, quoting, billing, renewal, inventory, and shipping! Only Kugamon delivers the complete picture of every customer engagement. 100% Lightning interface makes adoption easy. Blazing performance eliminates wait-times for quotes, orders, and invoices, while reducing keying errors. Increase overall rep productivity - keep your customers happy. Built with App Empathy Kugamon help those new to Salesforce become experts in Closing. Revenue attainment becomes easier with every new hire.
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  • 11
    ProsperVue
    ...Leverage location-based features for local promotions for expos, workshops, user group meetings, other geographic events. Run campaigns to specific industries for nearby conferences. Send communications before travel to prospect and customer meetings. Customize views based on user: SDR vs Regional Managers, by role, by division. For repeatable, scalable operations. Simplify training, and accelerate onboarding by giving all reps in a group the same features. All features available on desktop are optimized for mobile devices. For productivity on the road.
    Starting Price: $21 per month
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  • 12
    2VizCon Sales
    ...Activate your sales strategy to increase the sales and productivity of your sales team – all through an AI driven sales application. Powered by Experian Mosaic UK, our customer insights platform drives your complete customer journey to provide better insights at every point. Start with a quick introduction of your business and the solutions you’d like to be able to build internally. Then we’ll tell you about how our platform works, what you can expect from us and solutions that we’ve built before.
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  • 13
    CentralStationCRM
    CentralStationCRM offers simple and smart CRM software for small and medium-sized businesses. All address and customer data at a glance. Including emails, notes, to-dos and appointments. Numerous filter functions help to optimally prepare your customer data for sales and marketing. Transparent overview of all activities including notification function. So all colleagues are up to date. Sales planning, reminders and task lists ensure efficient control.
    Starting Price: €18 per month
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  • 14
    encoway CPQ
    ...In this way, encoway CPQ provides a solid foundation to master the challenges of today and tomorrow in the marketing of complex, multiple-variant products. The sales configurator helps to configure error-free variants and to create attractive, well-structured quotations. The configurator for existing customers, prospective customers, and new leads makes multiple-variant products and solutions experienceable – on websites, portals for dealers and trade fairs. The central location of the encoway CPQ platform allows you to develop product logic, efficiently maintain product data, and import data from other systems.
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  • 15
    Kavkom

    Kavkom

    Kavkom

    ...Lay the groundwork for your sales teams by delivering targeted messages to millions of potential customers. And convert the most reactive ones using CRM tools. Management of the telephone park offers multiple options for optimal comfort of use.
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  • 16
    LeadConduit

    LeadConduit

    ActiveProspect

    LeadConduit is a real-time lead optimization platform that empowers you to take action on your leads by customizing lead flow, enhancing leads with additional data, filter and reject leads, and deliver it all straight to your CRM. LeadConduit supports over 100 pre-built unique integrations, including lead sources, data enhancements, and recipient systems, such as CRMs and autodialers. Additionally, LeadConduit has an Open API so you can customize it as much as you'd like. ...
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  • 17
    SeaTouch Zero Labour

    SeaTouch Zero Labour

    Ridium Technologies

    ...Run your processing room and analyze your sales and gross profit on touch screens. Route your trucks on touch screens. Lookup your key performance indicators (KPI) on touch screens. Identify your top selling items, your top customers, your items or customers with the greatest month to month or year to year sales or profit increase (or decrease) , all in seconds, on touch screens.
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  • 18
    Sales Management Database

    Sales Management Database

    Business Database Builder

    ...With little investment you not only get our web-based database templates but also Access 2010 source code. This way you can customize our web based sales management software further as your business grows.
    1 Rating
    Starting Price: $249.99 one-time payment
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  • 19
    PEP Technology

    PEP Technology

    PEP Technology

    The key to unlocking PROFITS with lasers, plasma, gas, waterjet and combination machines can be found in PEP Technology's automation. PEP’s 40 plus years of developing CAD/CAM software has allowed us to work with and learn from all of our customer’s needs. In doing so, we have created the most intelligent nesting algorithms, intuitive menus, and proprietary databases that allow sales, engineering and programming departments to do five times the amount of work with high efficiencies than any other CAD/CAM product available today. Our Advanced Bullet Nesting will produce more parts than our closest competitor, while eliminating head raises, reducing rapids and controlling heat. ...
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  • 20
    Configit

    Configit

    Configit

    Our customers create highly configurable products while reducing the time from product design, to sales, to manufacturing by up to 92%. We build configuration solutions for manufacturing companies to master the challenges of getting configurable products and services to market faster, and to sell, manufacture, and service them more effectively.
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  • 21
    evenware

    evenware

    Aranxa Software

    Evenware is a cloud-based enterprise management software that includes; sales order processing, customer relationship management, inventory, purchasing management, project management, production management, equipment rental management, service job management, and financial accounting functionality. The system automates the business processes of organizations to enable employees to work from anywhere using 4G/Wifi-based iPad/Android tablets, laptops, and desktops.
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  • 22
    Digonex

    Digonex

    Digonex Technologies

    ...Digonex’s proprietary technologies have been awarded six patents to date. Effective pricing strategy is about more than just near-term revenue maximization. Digonex solutions are customized to balance revenue growth with your other vital objectives.
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  • 23
    Virtual Proposal Center
    ...Intuitive document, workflow and configuration management features, combined with a powerful search tool, make VPC an indispensable part of the proposal development process. Founded in 1996, Intravation has grown to become the premier provider of easy-to-use, collaborative proposal management tools. We are dedicated to helping our customers increase their productivity and improve their quality through more efficient proposal management. We provide a flexible, easy-to-use, web-based, collaborative content development solution. We constantly enhance our product based on feedback and suggestions from our customers.
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  • 24
    Exsalerate CRM

    Exsalerate CRM

    Solution Source

    Win more business with a sales process that's repeatable and scaleable. The majority of your revenue comes from existing customers so love the ones you have. Visual to-do lists to follow up every opportunity and retain existing customers. Connect Xero, WorkflowMax, Gmail, Office 365 and more for an enterprise solution at a fraction of the cost. Exsalerate CRM is fully integrated with Xero and was designed to work as your Xero CRM tool. We built Exsalerate CRM because we couldn't find a comprehensive system at an affordable price that includes Pipeline management and Account Management. ...
    Starting Price: $24 per user per month
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  • 25
    Vert-Age Dialer

    Vert-Age Dialer

    Xenottabyte Services

    ...Based on contemporary requirements, the dialer software is designed accordingly to meet the business's needs. The Vert-Age Dialer Software program includes some other advanced technologies as well. You may also customize the software program in accordance with your business requirements.
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  • 26
    Pluform

    Pluform

    eCoachPro

    ...Create one central place to keep all communication, documentation and assignments together. Offers clients the opportunity to work on their development in a flexible and continuous way. Organize, customize and assign multi-media content to individual clients or groups. Easily keep track of client development and progress with Session logs and Timesheets. Includes powerful Dashboard functions for matching, people analytics and export options. Pluform is a state-of-the-art platform with various security features that ensure that your data and that of your clients is protected and stored safely. ...
    Starting Price: $9.58 per month
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  • 27
    myprm

    myprm

    myprm

    ...With the growing number and types of partners, running a multi-channel program requires less of a linear approach today and more of automated, personalized, customized and scalable workflows. A partner portal for managing leads and opportunities, accessing your document library, as well as monitoring marketing and financial actions, etc.
    Starting Price: $2500 per year
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  • 28
    Hatch

    Hatch

    Hatchify

    Accelerate your revenue with instant two-way conversations. Built for your home improvement team to start and automate all of your text, email, and voice conversations in one collaborative workspace. From the time a homeowner requests a quote all the way to getting their project installed, homeowners want a better home improvement experience. Hatch integrates with your lead sources and gets you in touch with your leads the minute they click "submit" with texts, emails, and voicemails. Never...
    1 Rating
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  • 29
    Lizeo Price Intelligence
    Custom reports and advice bring you strategic information about your ecosystem. As a result you can quickly identify and adapt to changes in your environment while tracking the results of your decisions. Rank your competition for a specific group of products at website or country level.
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  • 30
    Relatas

    Relatas

    Relatas

    ...Whether you’re looking for a CXO dashboard, AI based actionable insights, improve forecasting, improved sales rep productivity, account-based selling or simply AI-based sales execution - Relatas is for you. Improve your sales team's performance with the no-data-entry Sales AI platform. Contact us today to for your custom quote. Potentially increase pipeline by 30% (that’s your missed deals that don’t show up in your pipeline).
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