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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    QuoteBee.io

    QuoteBee.io

    QuoteBee.io

    Add discounts and taxes per line item and/or add to overall pricing directly while preparing quotes. Configure and group together frequently used products and services with custom fields. Send quotes online for acceptance by your customers and publish changes to it. Save reusable material in the content library and prepare quotes even faster than before. Discuss with your customer while they review quotes online and handle every objection live. Manage unique combinations of products...
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  • 2
    Algonomy

    Algonomy

    Algonomy

    Algonomy’s real-time CDP helps marketers provide consistent personalized customer engagement in the moment. It enables real-time activation of audiences by unifying customer identities across online and offline channels for a single view. It is built for retail with the ability to track customer behavior using 1,200+ measures and dimensions out of the box. It uses ML algorithms to create micro-segments, throw up deep insights and uncover marketing opportunities throughout the customer lifecycle.
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  • 3
    SAP Sales Cloud
    SAP Sales Cloud. Understand your customers, improve sales engagement, and build relationships that last. Deliver exceptional sales experiences Increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers...
    1 Rating
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  • 4
    Informatica Data as a Service
    Data as a Service, confidently engage with your customers using verified and enriched contact data. Data as a Service (DaaS) helps organizations of all sizes verify and enrich their data so they can confidently engage with their customers. With customer experience and engagement a top focus across all industries, ensure that messages and products make it to their intended targets via postal mail, email, or phone. For Informatica, Data as a Service begins with data that you can rely on. Without...
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  • 5
    Zoovu

    Zoovu

    Zoovu

    Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce...
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  • 6
    Salesfloor

    Salesfloor

    Salesfloor

    Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Salesfloor is an award winning platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver...
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  • 7
    FastDox

    FastDox

    FastDox

    Receive crucial documentation from customers in minutes. They simply upload or take a photo of their sensitive information and send it across securely instantly. Unlimited amount of document uploads of any size. Upload and send documents from anywhere zero hassle. Auto-edge cropping and dynamic document alignment. Stand out from the competition and offer your customers a seamless onboarding experience. With the platform doing the hard work for you, you can focus on delivering outstanding...
    Starting Price: £40 per user
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  • 8
    Success

    Success

    Success

    Success provides all the functions that you need to run successful Proof of Concepts. Collaborate with internal teams and customers without any friction. Make it easy for yourself and your customers to participate in POCs. Be on top of the POCs by getting continuous visibility and clarity. Steer POCs in the right direction before it’s too late. Provide your customers best POC experience. Collaborate with internal teams & customers, all within success. Standardize your POCs across...
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  • 9
    Regal

    Regal

    Regal

    The outbound phone and SMS sales solution is built to drive more conversations so you can hit your growth goals way faster. The key to higher conversion is conversations. Conversations build relationships and that results in a better customer experience, more sales, and ultimately better retention. Treat your customers like royalty or someone else will. Our customers thrive by making branded, event-driven phone sales their competitive advantage. G.O.A.T engagement rates so you start driving...
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  • 10
    ARitize 3D Configurator
    Over the last few months, research has shown that people are willing to pay up to 20% more for customization to truly make the product their own. Overcome inventory wait times and increase the speed to market by showcasing all your product variations online. Increase your online conversion rate by 250% and decrease returns with dynamic 3D/AR, leaving your customers happier with their personalized product. ARitize is a mobile app that lets you and your network see 2D objects as 3D by using...
    Starting Price: $6.67 per model per month
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  • 11
    Levit3d

    Levit3d

    Levit3d

    Improve your sales by increasing customer engagement online/offline with 3D/AR product experiences in AR/VR/mobile/PC devices. Enable businesses, content creators, and marketers to create 3D/AR personalized product experiences blazing fast. Empower your customer to customize products throughout their purchase journey with all kinds of product variants. Get a 4x increase in customer engagement with a next-generation B2B product showcase. Allows B2B businesses to showcase customized products...
    Starting Price: $99 per month
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  • 12
    Reef

    Reef

    Reef.ai

    Reef is a customer revenue platform that helps companies predictably grow revenue with existing customers and fast-tracks net retention reporting. The tide has shifted. New sales have slowed, easy upsell is gone, and the NRR game just got much harder. Many companies are not equipped to succeed in this new reality, and it creates a revenue gap. Startups wait too long to build a foundation for NRR excellence and it suppresses acceleration resulting in a revenue gap. Many companies...
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  • 13
    Acsellerate

    Acsellerate

    ECI Solutions

    A cloud-based solution that combines customer relationship management (CRM), alerts, advanced analytics, and reporting for office supply and contract furniture dealers. Gain valuable insights that drive sales. Proactively manage your existing customer base and sales pipeline with our CRM and analytics software. Acsellerate solves the unique sales challenges faced by office furniture and business supply industries. Make your data work for you. Our solution makes it easy to unlock the valuable...
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  • 14
    Kaizan

    Kaizan

    Kaizan

    Kaizan uses conversation intelligence to highlight client health and what will increase revenue. Building the future of relationship management with innovative client-centric teams. Guiding your company to retain and grow clients with Kaizan's client intelligence platform. Kaizan uses advanced language models and conversation intelligence to extract the key tasks and actions you’ll need to enable client success. Kaizan populates client work streams for you; summaries of all conversations,...
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  • 15
    Common Room

    Common Room

    Common Room

    Gain complete visibility into engagement happening in digital channels. Take action to deliver personalized and authentic interactions across the entire customer journey. Empower and educate your builders. Scale your team’s impact with workflows and insights. Turn digital engagement into the pipeline. Today, your sales reps have 5% of your prospects' time during the customer journey. Community is where decisions are made. It’s where future customers discover your solution, where users ask...
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  • 16
    LearnRight

    LearnRight

    LearnRight

    ... can be daunting, but our dedicated team makes the process seamless and stress-free. We ensure the smooth transition of your existing content, courses, and user data by following a well-structured migration plan. We created LearnRight as a learning management system that solves employee, partner, and customer training for organizations that value personalization and quality over a quick sale. When you work with us, you receive continual support from an onboarding specialist.
    Starting Price: $750/month
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  • 17
    EliteManufacturers

    EliteManufacturers

    Elite Dynamics

    Create and monitor your aftersales & work tickets with full visibility over the process across all customers. Monitor your customer aftersales tickets with the ability to mobilize your teams whilst providing them with all the necessary information. Reduce manual time spent on managing your engineers and empower them to take control of their jobs whilst on-site whether online or offline. Gain end-to-end visibility of the customer journey from lead to invoice with full control over every step...
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  • 18
    Upollo

    Upollo

    Upollo

    Harness product, behavior, CRM signals, and more for smarter sales, customer success, and marketing that grows pipelines and accelerates NDR growth. For our users, they're adding massive revenue gains. We learn from and analyze billions of data points from businesses and users in nearly every country. Our platform is designed to empower teams to expand their user base, retain more customers, and convert more signups. Be alerted when there is intent to expand. Know where the opportunities...
    Starting Price: $799 per month
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  • 19
    Marketing Star

    Marketing Star

    Marketing Star

    Marketing Star makes it easy to orchestrate, launch, and analyze effective customer journeys, all in one place. Experience seamless CX that shines and takes your multichannel marketing game to the next level. Convert your audience from more than one angle. Reach your customers where they are with email, SMS, WhatsApp, QR code, and more. Build scalable and evolving communications that move your customers towards conversion, no matter the channel. Experience the power of multichannel marketing...
    Starting Price: $100 per month
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  • 20
    GPT4Sales

    GPT4Sales

    GPT4Sales

    GPT4Sales is an AI-powered platform that enables businesses to create custom AI agents for automating sales and customer service on messaging platforms like WhatsApp and Telegram. These agents are trained on specific business data, including websites, PDFs, text, and product inventories, to provide personalized customer interactions and employ effective sales techniques. The platform offers a user-friendly, no-code setup, allowing businesses to deploy AI agents without extensive programming...
    Starting Price: $53 per month
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  • 21
    Hostcomm

    Hostcomm

    Hostcomm

    Hostcomm is a hybrid intelligence customer service platform that combines AI and human agents to deliver efficient, personalized support. It automates routine interactions while maintaining quality, helping businesses reduce costs and expand their reach globally. The platform features multi-modal AI agents and remote visual assistance, enabling instant problem resolution without travel. Hostcomm’s WebRTC client offers secure, app-free voice, video, and chat across any device. Its advanced AI...
    Starting Price: £45/month
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  • 22
    Shark Finesse

    Shark Finesse

    Shark Finesse

    Shark Finesse is an AI‑powered value engagement platform that standardizes and simplifies the creation, management, and delivery of customer‑focused business cases across the entire sales cycle. Its flagship SharkSense AI engine automates the groundwork of value engineering by mapping relationships between your solution offerings and desired customer outcomes, then guiding collaborative sessions that bring clarity and speed to business case development. Delivered as an enterprise‑grade cloud...
    Starting Price: $3,287.47 per year
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  • 23
    Mainstay Advisor Value Platform
    Mainstay’s end‑to‑end Advisor Value Platform delivers an integrated suite of marketing, sales, and customer success tools designed to quantify and communicate the business value of your solutions throughout the customer lifecycle. The Marketing Value Advisor offers a self‑serve ROI and assessment tool that integrates seamlessly with marketing automation platforms and supports custom-branded UI to generate high‑quality leads via interactive calculators. Sales Value Advisor moves decades of value...
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  • 24
    SkyPrep

    SkyPrep

    SkyPrep

    SkyPrep is an intuitive online training software that helps organizations deliver, track, and optimize training to employees, customers, and partners with ease. Whether you are looking to onboard employees, train customers on your products, or keep up with compliance requirements, SkyPrep makes learning easy and effortless with its fully customizable and intuitive platform, along with its best-in-class customer support. Course delivery is quick and easy to set up by just dragging...
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    20 Ratings
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  • 25
    DaveAI

    DaveAI

    DaveAI

    A Virtual avatar or a virtual assistant is a virtual salesperson of a brand/company. This human-like avatar mimics a human sales brain and can have two-way interactions with customers in various languages. A virtual avatar makes communication with customers direct and easy. Their use smoothly communicates the values of the company in a specific way, and will convert these visitors into faithful customers. Powered by patent pending Empathetic AI technology, you can build your digital brand...
    Starting Price: $30 per month
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  • 26
    WP Configurator

    WP Configurator

    WP Configurator

    The most intuitive way to Customize products with WordPress. Imagine any product, which you can offer your customers, to configure according to their requirement. With WP Configurator Plugin infinite possibilities at your fingertips. The ‘Hyper Personalization’ has arrived; discover the full-featured Product Configurator on WordPress.
    Starting Price: $79
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  • 27
    SalesDeck

    SalesDeck

    SalesDeck

    With virtual selling, engaging customers and managing sales teams has never been more challenging. SalesDeck, customer meeting platform, makes it easy to follow sales processes and collaborate with customers during video conference.
    Starting Price: $25/month/user
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  • 28
    Gold-Vision CRM

    Gold-Vision CRM

    Esteiro Business Solutions

    Win more customers and increase client satisfaction with Gold-Vision CRM, a customer relationship management (CRM) platform. Gold-Vision CRM modules include marketing, sales, projects, support, and events. Organizations of all sizes are suitable for Gold-Vision CRM. Automatic tracking and synchronization of emails are two of the core features of Gold-Vision CRM. With Gold-Vision CRM, users can use the dashboard to gain valuable customer information for analysis.
    Starting Price: $21.50/month/user
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  • 29
    Manavate

    Manavate

    Manavate Ltd

    Manavate is a cloud based management system that makes it infinitely easier for you to run your business. Say goodbye to hours lost on phone calls and emails that too often lead you away from efficiency and towards chaos. Sign up for a free trial and enjoy all the benefits Manavate has to offer.
    1 Rating
    Starting Price: $29.00/month/user
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  • 30
    Toolyt

    Toolyt

    Toolyt SFA

    Mobile CRM Enabling collaboration within the team, helping Reps to connect efficiently with customers and partners. Drive better decisions by exploring your data. Manage your diskless field sales team, without a single email. Connect, engage, and motivate employees to work efficiently regardless of their role or location. Use the power of Artificial Intelligence and Intelligent Workflows, to recommend best actionable insights in real-time via mobile, through nuggets. Properly manage your...
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