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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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256 Products for "customization" with 2 filters applied:

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  • 1
    Microsoft Dynamics 365
    ...Achieve amazing results. Make smarter decisions. Take actions that drive your business. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends. Deliver positive customer experiences—faster. Optimize resources and help technicians be more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to increase efficiency. ...
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    20 Ratings
    Starting Price: $190 per user per month
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  • 2
    webCRM

    webCRM

    webCRM

    Increase revenue, nurture customer relationships & analyse performance with our award-winning CRM platform. webCRM helps your sales team with practical tasks. It keeps track of the day’s tasks, remembers follow-ups and quickly puts together call lists or segmented e-mails broadcasts. Yet, those are just some of the many features which allow you and your team more time for customers.
    Starting Price: $23.00/month/user
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  • 3
    Axtria SalesIQ
    ...With the sales rep role continually evolving to meet the demands of a complex commercial model, Axtria SalesIQTM empowers them to make intelligent decisions and reach the right customers at the right time with flexibility and agility. Seamlessly convert brand strategy into concrete sales plans through simulation and what-if analysis. Accelerate the launch of any drug or medical device for any therapeutic area with complete flexibility. Move from product-centric to customer-centric omnichannel interactions and engagement. ...
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  • 4
    Open Door Logistics Studio

    Open Door Logistics Studio

    Open Door Logistics

    Cloud-based engine for real-time vehicle route optimisation and intelligent appointment booking. Schedule on-demand deliveries, taxi services, field force etc. Offer your customers route-efficient appointment slots. Accurately manage capacity for home-delivery networks. Available as a RESTful JSON webservice. Desktop-based application for non-realtime vehicle routing and territory mapping/management. Generate your delivery routes for the day, review them and then print them out in a report. View your customers on a map and design sales territories around them. ...
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  • 5
    MapBusinessOnline

    MapBusinessOnline

    MapBusinessOnline.com

    MapBusinessOnline.com (MBO) is the perfect alternative to MapPoint. Our ex-MapPoint customers tell us that MapBusinessOnline is easy-to-use because it is very similar to MapPoint. MapBusinessOnline features updated maps and associated data, and world-class technical support while avoiding the complexity of traditional GIS. MapBusinessOnline.com is a Cloud-based mapping service providing business mapping capabilities since 2010.
    Starting Price: $25 per month
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  • 6
    SmartSales
    ...They get their orders signed on paper documents that need to be manually re-encoded in the CRM afterward. They sometimes show outdated marketing documents to their customers. Then SmartSales is what you need!
    Starting Price: $59 per user per month
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  • 7
    Upnify CRM
    ...The beginning of any well-managed commercial organization is its database, since it contains valuable information that can be reflected in great economic benefits if used correctly. We not only need a well-organized database to manage our customers, but also a tool such as a CRM system that facilitates the management of this database and the customer relationships, and, where the commercial activity is reflected.
    Starting Price: $14 per user per month
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  • 8
    Sharpsell.ai

    Sharpsell.ai

    Sharpsell.ai

    ...Our platform capabilities serve a diverse range of roles and business units. Identify customer needs and make an elevator pitch for relevant products. Share collateral, handle objections, and close the sale.
    Starting Price: Free
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  • 9
    Yapster

    Yapster

    Yapster

    ...Yapster gives its customers full control of the platform to create a secure, closed environment. It also integrates with existing HR and operations systems, which makes administration effortless.
    Starting Price: Free
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  • 10
    TeleCMI

    TeleCMI

    TeleCMI Technologies

    ...Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.
    Starting Price: $0
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  • 11
    Certainly

    Certainly

    Certainly

    Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Insights from conversations with visitors ensure fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson.
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  • 12
    Rox

    Rox

    Rox

    ...The system integrates with legacy tools and is focused on account-based revenue motions, helping sellers reclaim hours weekly, increase engagement by more than 30% and double sales-accepted pipeline in early customer cases.
    Starting Price: $50 per month
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  • 13
    Indydesk Sales
    Indydesk Sales is a simple, easy to use, customizable sales CRM tool to manage all your leads, pipelines, tasks, & team. It covers all the major touch-points in the sales journey from a lead to a customer. It helps you to achieve more sales with less stress. With our tool, you could easily handle the following activities: 1. Visualize & analyze Your Revenue Opportunities 2. Create Custom Pipelines & assign leads in stages 3. Integrate Your Lead Source & automatically fill leads 4. Import your existing leads & perform actions 5. ...
    Starting Price: $0.00
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  • 14
    DX1

    DX1

    DX1

    ...We know the struggle of the ever-changing technology landscape and how few integrations there are for dealership software. This issue can force you to waste time duplicating customer info, part info, etc. when you really should be on the floor with your customers. That’s why we created DX1. Save time and eliminate frustration with the efficiency of one login, one dashboard, and a single database where customer and inventory data is stored. Finding the right technology solution to manage your motorcycle or Powersports dealership does not have to be a challenge. ...
    Starting Price: 1,200/month
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  • 15
    1stContact.ai

    1stContact.ai

    1stContact.ai

    1stContact.ai™ is the an Ai -First CRM platform, designed to help entrepreneurs and small businesses connect with customers smarter, faster, and more effectively. Unlike traditional CRMs that bolt on AI as an afterthought, we built our entire platform with artificial intelligence at its core. **All-in-One Solution:** Our unified platform eliminates the need to juggle multiple tools. Capture leads through landing pages, forms, and calendars. Nurture relationships with automated email, SMS, voicemail, and social messaging. ...
    2 Ratings
    Starting Price: $67/month
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  • 16
    GOT CRM

    GOT CRM

    Got Softwares

    Impossible will happen when there is a better way for Sales. Collaborate, Teleport and manage your customers from the Worlds best GOT CRM 2020. Stay On Top Of Your Business with Simple And Secure GOT CRM Trusted By 2000 customers From Around The World. GOT CRM provides synergetic integration of 60+ social apps. Trial Us. You will feel the flexibility of continuing our CRM for long term. Start your free trial today for 15 days. No Credit Card Required.
    Starting Price: $10 per user per month
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  • 17
    InsureCRM

    InsureCRM

    Damco Solutions

    InsureCRM, a fully-functional insurance CRM software, unleashes the power of automation and enables insurance agencies, carriers, and brokers to boost sales and customer acquisition. It helps insurers manage administration, organize customer data, automate underwriting processes, resolve claims in quick time, generate quotes, and more from a centralized platform. The agile CRM for insurance agents is equipped with next-gen features and functionalities to empower insurers to collaborate in real-time and discover more up-selling and cross-selling opportunities.
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    20 Ratings
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  • 18
    Lindy

    Lindy

    Lindy AI

    Lindy is an AI-powered assistant designed to streamline various professional tasks by integrating seamlessly with numerous applications, including Gmail, Zoom, and Twilio. It enables users to automate workflows such as email management, customer support, scheduling, CRM data entry, lead generation, and outreach, thereby enhancing productivity and efficiency. Lindy's user-friendly interface allows for the creation of AI agents in minutes, facilitating the automation of complex processes without the need for coding expertise. Additionally, Lindy offers customizable templates tailored to specific needs, such as medical scribing, where it transforms clinician-patient interactions into accurate, comprehensive notes in real-time. ...
    Starting Price: $49.99/month
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  • 19
    Mixpanel

    Mixpanel

    Mixpanel

    At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products. Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in...
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    8 Ratings
    Starting Price: $89 per month
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  • 20
    KREDO

    KREDO

    Tesseract Learning

    KREDO is the new generation Learning Platform that provides learning courses in short nuggets that best suits the leaners’ needs right for the moment, taking into account the business criticality. If we dive deeper, right from the ideation of KREDO 2 years ago, the focus began with the term Micromodules. We then wanted to create a journey and right then Microlearning was what we chose as the road ahead. This was with an intent to help Authors break learning content into crisp, short,...
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  • 21
    Kavkom

    Kavkom

    Kavkom

    ...Lay the groundwork for your sales teams by delivering targeted messages to millions of potential customers. And convert the most reactive ones using CRM tools. Management of the telephone park offers multiple options for optimal comfort of use.
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  • 22
    Hatch

    Hatch

    Hatchify

    Accelerate your revenue with instant two-way conversations. Built for your home improvement team to start and automate all of your text, email, and voice conversations in one collaborative workspace. From the time a homeowner requests a quote all the way to getting their project installed, homeowners want a better home improvement experience. Hatch integrates with your lead sources and gets you in touch with your leads the minute they click "submit" with texts, emails, and voicemails. Never...
    1 Rating
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  • 23
    Kloudbeat

    Kloudbeat

    Kloudq Technologies

    Kloudq Technologies Limited is a software organization that offers various cloud-based Industrial SaaS solutions to its customers. These solutions focus attention on ultra-lightweight, user-friendly designs that are extremely efficient and help the users unlock their business potential by using the finest quality services like field automation service & field management service. Leveraging this technical expertise Kloudq believes in providing its customers with the best digital transformation journey at a low investment cost. ...
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  • 24
    Csmart CPQ

    Csmart CPQ

    Covalense Digital Solutions

    Csmart CPQ is a cloud-native, AI-enhanced configure‑price‑quote solution built for telecoms and complex enterprises. It empowers sales teams, partners, and customers to configure intricate products, apply dynamic pricing and discounts, and generate accurate, professional quotes in minutes. With intuitive UI, real‑time margin control, low-code workflows, and seamless CRM/BSS integration, it ensures error-free configurations, accelerates sales cycles, and boosts quoting efficiency. Key benefits include guided product bundling, approval workflows, contract-ready quote generation, and AI-based recommendations—all designed to enhance accuracy, compliance, and conversion rates. ...
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  • 25
    Dialpad Connect
    ...Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.
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    18 Ratings
    Starting Price: $15 user/month
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  • 26
    NobelBiz

    NobelBiz

    NobelBiz

    About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. ...
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  • 27
    Repsly

    Repsly

    Repsly

    Repsly’s retail execution platform empowers CPG field teams to improve field sales performance, merchandising execution, and promotion compliance by connecting them with the data and tools they need to work more intelligently in their accounts. Repsly’s configurable platform equips field teams with solutions for scheduling, ordering, data collection, time and mileage tracking, sales performance reporting, and more. But what makes us truly unique is our approach to data: The Repsly...
    1 Rating
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  • 28
    SoAmpli

    SoAmpli

    SoAmpli

    ...With SoAmpli, sales teams can access relevant content to share on social media, increasing their network and influence to convert cold leads into hot prospects. Deliver timely, highly relevant content on social media, generating leads. Listen to your customers and expand your online professional network to build and nurture business relationships over time. SoAmpli's smart, automated delivery and customer listening tools make sourcing fresh and relevant content easy. Marketers get full control over content shared by colleagues, maximising the potential reach of each post while gaining valuable insights. ...
    Starting Price: $14 per user per month
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  • 29
    Showell

    Showell

    Showell

    ...With Showell you can engage and influence customers with the right and on-brand content in any situation, every time, throughout the entire buying journey.
    Starting Price: $243 per month
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  • 30
    SELLSATION

    SELLSATION

    SELLSATION

    ...Our customers gain valuable insights on individual and team performances as well as overall revenue and growth of the organization. Revenue however is a lagging indicator.
    Starting Price: $99 per user per month
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